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inDrive revives Super App debate | The Express Tribune

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inDrive revives Super App debate | The Express Tribune



KARACHI:

Pakistan’s long-running debate over the viability of a “Super App” model has resurfaced as inDrive moves to expand its platform beyond ride-hailing into groceries, delivery, and other digital services. The move revives questions that have followed earlier attempts in the country, particularly whether Pakistan’s market structure, consumer behaviour, and payments ecosystem can support a unified digital platform offering multiple everyday services under one app.

The earlier failures in Pakistan were not due to the concept itself, but to flawed sequencing and weak foundations, said Nurken Rzaliyev, Head of Q-Commerce Services at inDrive, in an exclusive interview with The Express Tribune.

“Super apps fail when platforms try to do too many things at once,” Rzaliyev said. “You need one strong core service that people already trust and use frequently. Without that, everything else becomes fragmented. Expansion has to be built on daily behaviour, not ambition.” Rzaliyev argued that Pakistan’s digital market is structurally different today compared to the period when earlier Super App attempts struggled. Smartphone usage has expanded, consumers are more accustomed to online shopping, and the digital payments infrastructure has improved. Systems such as Raast, along with private fintech platforms, have increased transaction reliability and accessibility, particularly in urban centres.

“People now understand digital services,” he said. “Online payments are no longer unfamiliar, and everyday services like ride-hailing and deliveries are part of routine life for many users. That changes how platforms can scale.”

inDrive’s strategy is anchored in its ride-hailing business, which provides a recurring, high-frequency user base. The company, founded in Siberia in 2012 as a community response to high taxi fares, operates on a negotiated pricing model rather than algorithmic fare-setting. This approach has gained traction in price-sensitive markets, including Pakistan, where negotiation is a common feature of daily transactions. Since entering Pakistan in 2021, inDrive has expanded across more than 20 cities for urban rides and over 200 cities for intercity travel. The company now employs around 150 people locally, with operational support from its parent organisation based in Kazakhstan and Cyprus.

Rather than launching a full Super App at once, inDrive is integrating services gradually. Rides, courier, freight, and grocery delivery are being added in phases, with financial services under consideration for future development. The grocery segment is being developed through a partnership with Crave Mart, a dark-store-based quick commerce platform.

Rzaliyev described groceries as a high-frequency and high-margin, upto category, with margins of up to 55% globally, category that naturally fits into daily digital behaviour. Household essentials and food purchases represent one of the largest recurring expenditures for Pakistani consumers, making the sector strategically important for platform expansion. However, the quick-commerce model remains operationally complex, with logistics, warehousing, and last-mile delivery costs posing structural challenges. Independent analysts caution that integration alone does not guarantee platform success.

Mutaher Khan, Cofounder of Data Darbar, which maps Pakistan’s startup ecosystem, said the grocery expansion through Crave Mart does not fundamentally change the underlying market structure. “inDrive is operating through Crave Mart. Operationally, there is nothing fundamentally different there,” Khan said. “It’s essentially backend integration, but it’s still Crave Mart. Their numbers would be decent, but not exceptional, and certainly smaller than PandaMart, based on market estimates.”

Khan also pointed to inDrive’s dominant position in ride-hailing as the company’s primary strategic asset. “Based on earlier estimates, inDrive had close to 70% market share. It’s possible that Yango has taken some share due to aggressive discounts, but inDrive still holds the majority,” he said. “The key factor is supply reliability. When supply is ensured, demand stays there. If users are confident that a rider will show up when they open the app, they keep using the platform.” On the payments side, Khan noted that Pakistan’s digital transaction data remains difficult to quantify accurately due to fragmented channels and off-app processing.

“If you calculate across platforms, the total digital payments market is under a billion dollars annually,” he said. “Roughly 50 million transactions over the last four quarters, around Rs250 billion, which is about $900 million. But this data is structurally messy.”

This fragmentation highlights one of the core challenges facing any Super App model in Pakistan: integration across logistics, commerce, and payments remains structurally incomplete. While digital adoption has improved, the ecosystem is still characterised by parallel systems rather than a unified digital infrastructure.

Market analysts argue that Pakistan’s Super App success will depend less on branding and more on execution fundamentals:, including service reliability, pricing transparency, logistics efficiency, and trust. Consumer loyalty remains fluid, and price sensitivity continues to shape platform choice.



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It has never been easier to start investing. As more take advantage, should you?

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It has never been easier to start investing. As more take advantage, should you?


When you think of an investor, what kind of person comes to mind? What are their interests, their job? Are they an older man wearing a pin-striped suit and a bowler hat?

It might surprise you that the average investor age in the UK is 49 years old – down from 55 years old over the last five years.

And with more than 13 million DIY investor accounts in the UK, it’s likely that the average investor looks more like one of your mates than someone out of The Wolf of Wall Street.

The UK is historically quite wary of investing, and it’s been something that the financial industry and governments have been trying to tackle for years.

We’re starting to see the fruits of these efforts trickle through; latest Boring Money data reveals that DIY investing accounts grew over 19 per cent in the last year. Roughly one-third of the population now invests, up from about a quarter in 2020, and it’s becoming more mainstream by the day.

Start small, stay consistent – let the market do the work

It’s a common misconception that you need to have a lot of money to be an investor. The median amount invested by DIY investors is around £15,000, but you can start with as little as £1.

Neither does it have to be done in one big hit. Lots of providers allow you to set up regular investing – often £25 a month minimum, but a few let you regularly invest less.

Setting up these direct debits can also be a good idea – you drip feed into markets and average out the price which you buy at, so smoothing out any ups and downs along the way.

And you don’t have to be a maths genius or obsessively checking the markets – there are plenty of tools and account types that can do this for you.

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Robo-advisors are automated, algorithm-driven financial planning and investment services requiring little to no human supervision. A typical robo-advisor asks questions about your financial situation and future goals when you set up the account, then will match you to one of their ready-made portfolios and automatically invest for you.

Find your investment “playlist”

If you don’t want to go down the robo-route, but aren’t sure which to pick, you can take a look at some of last year’s best-selling funds for inspiration. These four funds below appeared on multiple investment platforms’ best-selling lists every month in 2025.

They are all low-cost global collections of shares which are well diversified. Think of them like an investment playlist curated for you to serve up a bundle of shares in one easy-to-buy package.

The idea is that you can buy one product which is very broadly spread around lots of different companies which minimises the risk of any one thing going horribly wrong.

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Fidelity Index World: a very cheap way to buy about 1,300 of the world’s largest companies in one go, pre-wrapped into one single investment product which costs about £1.20 a year for every £1,000 invested here.

HSBC FTSE All-World Index: a similar global option with over 3,000 companies and emerging markets too, so you get exposure to India, China and Brazil too, for example. Good if you don’t want too much exposure to the US.

Vanguard FTSE Global All Cap Index: a very diversified option. It has shares in about 7,000–8,000 companies with a small proportion in smaller companies, about 10 per cent in emerging markets, and slightly less in the US than some peers – a bit pricier than some trackers but still really good value – about £2.30 a year for every £1,000 invested here.

Vanguard LifeStrategy 100% Equity: one with a heavier British weighting – about 20 to 25 per cent invested in the UK.

Starting from scratch

If you’re a total beginner and want one of these global options to get started, you could compare platforms which will let you buy funds and won’t cost a lot for a small amount. Hargreaves Lansdown and AJ Bell are good options if you have small balances and want to buy a fund like the above. Or you can open an ISA with Vanguard and pop one of their ready-made ‘LifeStrategy’ funds into it.

If you prefer to buy and sell shares or exchange traded funds then Trading 212 and Freetrade are good low-cost ISA providers for smaller balances.

Investing has never been easier.

The average investor age is dropping, the amount you need to invest is low, and people are investing less, but more regularly. There are plenty of different platforms, things to invest in and ways to invest.

People talk about “time in the market, not timing the market” – that means if you’re in it for the long-haul, and can afford to invest small amounts regularly, you’ll be in a great place further down the line. The most important thing is to just get started and build up over time.

When investing, your capital is at risk and you may get back less than invested. Past performance doesn’t guarantee future results.



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How do you spot a fake online review?

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How do you spot a fake online review?



Britain’s competition watchdog has vowed to tackle fake and misleading online reviews “head on” as it launched investigations into firms including Just Eat and Autotrader.

The Competition and Markets Authority (CMA) said reviews are used by 90% of consumers when they buy over the internet and play a large part in the UK’s over £200 billion online retail sector.

But up to 50% of online reviews are fake, according to recent research by tech firm Truth Engine.

The CMA said its latest action against firms comes as part of a clampdown on fake and misleading reviews as shoppers increasingly rely on customer feedback when shopping online.

Emma Cochrane, executive director for consumer protection at the CMA, told the Press Association: “It’s so important that consumers can have trust in those reviews because we know that nine in 10 of us rely on them when we’re shopping, and that retail shopping in the UK is billions of pounds worth a year.

“It’s so important that consumers can have trust and confidence when they’re shopping online.”

Here are the CMA’s tips for spotting and avoiding fake reviews:

– Read the reviews

Shoppers often get taken in by five-star ratings without actually reading what people have to say about a product or service.

“You’ll be surprised at how many reviews sound dubious, overly vague or even totally unrelated to the item they’re supposedly endorsing,” the CMA said.

– Be alert to AI-generated reviews

Artificial intelligence (AI) can be used to make fake reviews sound fluent, polished and highly convincing.

“If a review feels a bit too slick, reads like it’s been perfectly crafted, or uses very similar wording to others, it may not reflect a real customer’s experience,” the CMA warned.

– Take a look at the other ratings

Look beyond the five-star ratings.

Three or four-star reviews are less likely to be fake, and they can be more useful to give a genuine, overall assessment.

– Check out multiple sites

Looking across several sites can help shoppers see patterns and provide a more consistent picture.

“Check a few different review sites. If you’re seeing the same kind of reviews coming up again and again, it’s more likely to be fake,” said Ms Cochrane.



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JustEat and Autotrader among firms investigated in fake reviews probe

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JustEat and Autotrader among firms investigated in fake reviews probe



The UK’s competition watchdog says it is looking at five firms in its investigation into misleading online reviews.



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