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Co-op expected to reveal financial hit from cyber attack

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Co-op expected to reveal financial hit from cyber attack



The Co-operative Group is expected to shed light on the impact of a damaging cyber attack in its first financial update since being targeted by hackers.

Shoppers were faced with empty shelves and issues with payments during the fallout from the cyber incident in April, as a raft of retailers were hit.

On Thursday, the retail and funerals specialist will reveal its results for the first half of 2025, covering the period when it was hit hard by the cyber attack.

The company shut off parts of its IT systems after the attack, in which hackers accessed and extracted members’ personal data.

In July, the company confirmed that all 6.5 million members of the Co-op had their data stolen in the incident.

Chief executive Shirine Khoury-Haq said she was “devastated” by the impact of the incident on workers and members.

She told the BBC that “names, addresses and contact information” for all of its members were accessed.

The boss said the hackers created a copy of one of the firm’s files but were unable to attack its platforms further and install planned ransomware.

However, the company has not yet revealed the full financial impact of the crime, which affected store transactions and product availability.

The cyber attack was one of several against UK retailers, with both Marks & Spencer and Harrods also significantly impacted.

Marks & Spencer, which stopped all online sales for six weeks following its hack, said it faced a £300 million financial hit.

The Co-op’s cyber incident came amid a challenging period for the retailer, which is facing higher costs and pressure on consumer confidence from the rising cost of living.

Last year, the company reported improved profits but warned in April it would face more than £200 million in costs and spending pressures in 2025.

The retail group warned cost hits would include another £80 million from the impact of shoplifting across its retail estate, following a similar bill in 2024, and £50 million from the increase in national insurance contributions.

The group saw revenues grow by 1.5% on a pro-forma 52-week basis to £11.3 billion for last year.

Recent statistics from industry experts at Worldpanel have pointed to weaker sales in recent months.

Figures from earlier this week, indicated that the Co-op saw sales slip by around 2% over the 12 weeks to September 7, compared with the same period a year earlier.

The data also indicated that the retailer has lost market share in the UK grocery sector over the past year as a result.

Nevertheless, the data focuses purely on the group’s grocery business and compares the retailer directly with much larger supermarket stores from rivals including Tesco.



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Iran war worries fail to dampen business sentiment in Japan

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Iran war worries fail to dampen business sentiment in Japan



Business sentiment among major Japanese manufacturers rose from 16 to 17 in March, according to the Bank of Japan’s quarterly survey released on Wednesday.

The improvement in the so-called diffusion index in the closely watched “tankan” report, recorded for the fourth quarter straight, comes even as worries grow about Japan’s economic growth and oil supplies because of the US-Israeli war on Iran.

The survey is an indicator of companies foreseeing good conditions minus those feeling pessimistic.

The index for large non-manufacturers, such as the service sector, stood unchanged from the last tankan at 36.

Japan’s inflation has so far remained relatively moderate, but worries are growing about prices at the gas stands and other products. Investors and consumers alike are filled with uncertainty about how much longer the war may last and what US president Donald Trump might say next. Japan’s benchmark Nikkei 225 has gyrated wildly in recent weeks.

Analysts say the Bank of Japan may start to raise interest rates because of concerns about inflation, given the soaring energy costs and declining yen, two elements that greatly affect living costs for the average Japanese consumer.

Historically, Japan has benefited from a weak yen because of its giant exports, exemplified in autos and electronics. A weak yen raises the value of exports’ earnings when converted into yen.

But in recent years, a weak yen is working as a negative, as resource-poor Japan imports much of its energy, as well as other key products such as food and manufacturing components.

The US dollar has been soaring against the yen lately.

Japan’s central bank had a negative interest rate policy for years to fight deflation until it normalised policy in 2024. It kept the rate unchanged at 0.75 per cent in March. The next Bank of Japan monetary policy board meeting is set for April 27 and 28.



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Iran war: Asia stocks jump after Trump suggests conflict could end in weeks

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Iran war: Asia stocks jump after Trump suggests conflict could end in weeks



The price of Brent crude oil to be delivered in May rose by a record 64% in March as the conflict disrupted energy supplies.



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Household energy bill drop ‘short-lived respite’ amid fears of July hike

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Household energy bill drop ‘short-lived respite’ amid fears of July hike



Household energy prices are falling by 7% from Wednesday in a “short-lived respite” for households already braced for a predicted 18% hike from July.

Ofgem’s price cap has dropped from £1,758 to £1,641 – a reduction of £117 or around £10 a month for the average household using both electricity and gas.

This is an 11% fall year on year, but still £600 more than bills were in the winter of 2020 to 2021.

The reduction is lower than the average £150 cut to bills pledged by the Chancellor in November, when she moved 75% of the cost of the renewables obligation from household bills onto general taxation and scrapped the energy company obligation (Eco) scheme.

And it comes amid increasing concern about the amount energy bills could rise by from July as a result of the Middle East conflict, with latest predictions from Cornwall Insight suggesting this could be 18% or £288 a year – to almost £900 above pre-crisis levels.

In the meantime, consumer groups have urged households to send in meter readings to ensure their energy usage is billed at the lowest possible rate, and investigate fixed rate deals if they remain on their firm’s standard variable rate.

A spokesman for Energy UK, which represents firms, said: “Suppliers are required to set direct debits as accurately as possible based on the best and most current information available.

“So – as well as factors like current balance, payment record and previous energy usage – this will also include the latest projection of energy costs over the coming months.

“Suppliers regularly review direct debt levels so any current assessment for price cap customers would likely take into account that bills look set to go up again in July. Customers on fixed deals however will not see any increase until their current deal comes to an end.”

Simon Francis, coordinator of the End Fuel Poverty Coalition, said: “The fall in bills from April 1 offers brief relief for households, but the respite will be short-lived.

“Given the ongoing profits made by the energy industry, households deserve more than a temporary reprieve before prices rise again.

“For the millions of households already in energy debt to their suppliers, this is a real concern and risks pushing more people into crisis.

“The Government must use the window between now and July to act. That means targeted support for those hit first and hardest, including households off the gas grid and those on heat networks, faster action on energy debt, and preparations to bring costs down if prices deteriorate further.”

National Energy Action chief executive Adam Scorer said: “Any price drop is good news, but everyone knows that it will be overtaken by events.

“It is likely to be a false dawn. And the people who know that the best are those already struggling to afford their energy bills and know the real cost of an energy crisis.

“Unfortunately, today’s good news is hugely overshadowed by the fear and dread of what may be to come.”

Which? energy editor Emily Seymour said: “April’s energy price cap fall will bring much needed relief for households. What you save will vary depending on how much you use.

“Despite this drop, many households are already concerned about the next price cap announcement in May, which will set rates from July and is currently predicted to rise by £288, or 18%, per year for the average household.

“It’s important to remember this isn’t confirmed yet, so don’t feel pressured into making quick decisions.

“If you’re currently paying variable rates, it’s worth checking the market to see what fixed deals are available. Fixing could offer protection against future increases, but only if the price is right.

“Options have reduced in the last few weeks, but some energy companies are still offering fixes with prices around those of the January-March price cap.

“If you’re worried about paying your energy bills, contact your supplier as soon as possible. Energy companies are obliged to help if you’re struggling to pay and won’t disconnect you for missing a payment. Request a review or break in payments, and access any available hardship funds.”



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