Tech
Major software issue occurred in PSNI emergency call system | Computer Weekly
A “major issue” with the ControlWorks software used by police to monitor emergency calls led to a delay in officers receiving critical information during a fast-moving investigation, Computer Weekly has learned.
The Police Service of Northern Ireland (PSNI) uses ControlWorks as part of its command and control system. The software is primarily used for managing, logging and categorising calls received by the emergency services from the public.
Sources have confirmed that a “major issue” with ControlWorks in 2020 meant information was not passed on to an inquiry team in a fast-moving investigation until the day after it was received.
A PSNI ControlWorks operator indicated to frontline officers that alerts on the system related to the investigation could be lost or delayed, Computer Weekly has been told.
Later, a senior officer in the case confirmed that a crucial tip-off in the fast-moving police inquiry was delayed because of an issue with ControlWorks.
The PSNI told Computer Weekly that there had been no incidents with ControlWorks that had led to loss of data, and that if there were issues, any delays to police response time would be minimal.
It is understood that the PSNI keeps records of incidents with ControlWorks and refers any serious incidents to its supplier for investigation.
ControlWorks aims to improve response times
The ControlWorks suite includes computer-aided dispatch and customer relationship management capabilities, which are designed to improve response times by speeding up decision-making for call handlers.
The PSNI announced that it was using Capita Communications and Control Solutions’ ControlWorks software in 2018, replacing its 20-year-old Capita Atlas Command and Control System, which had reached the end of its life.
From February 2018, ControlWorks was installed across the PSNI’s three regional contact management centres. The contract was for an initial seven-year term, with options to extend it by up to a decade. The current contract renewal date is 30 September 2028.
ControlWorks, which is used by senior commanders and call handlers, was launched by Capita in 2013. One of its selling points was that it offered auditable logs for greater accountability and better resilience.
After investing heavily in the software, Capita sold its Secure Solutions and Services business, which included ControlWorks and other emergency services software, to NEC Software Solutions UK for £62m. After a long review by the UK’s Competition and Markets Authority (CMA), the sale was completed in 2023.
ControlWorks’ use by police
ControlWorks is used by a number of police forces in the UK, including Greater Manchester, West Midlands, Derbyshire, South Wales, the British Transport Police and the Ministry of Defence Police.
An independent review in 2020 found serious problems with Greater Manchester Police’s Capita-supplied iOPS IT system, which attempted to integrate ControlWorks with Capita’s PoliceWorks record management software used by police officers for managing day-to-day investigations and intelligence records.
“Even when staff have received training, users reported that searches on ControlWorks and PoliceWorks sometimes returned inconsistent or incorrect information about risks,” the review found.
Greater Manchester Police subsequently announced plans to replace PoliceWorks, a process that is expected to be completed next year, after concluding it could not be adapted or fixed to meet the needs of the organisation. It has continued to use ControlWorks.
How ControlWorks errors are categorised
According to freedom of information requests to West Midlands Police, incidents in ControlWorks are categorised depending on their level of severity.
Critical incidents, which affect force-wide availability of ControlWorks, are categorised as P1 and must be corrected within eight hours by the force’s IT suppliers.
A force-wide degradation in the service offered by ControlWorks is categorised as P2 and must be resolved in six hours.
Less serious incidents are categorised as P3, which must be resolved by the force’s supplier in 24 hours, and P4, which do not require urgent remediation.
PSNI: No major disruption
The PSNI said there had been no major disruption to ControlWorks.
“Police can confirm that, to date, there has been no instance of major disruption which has led to data loss as there is significant resilience built into the application, servers and infrastructure,” a spokesperson said.
“If a fault was to occur with ControlWorks, it would be dealt with internally by trained colleagues who also have resilience in place to ensure that in the event of an error, a delay in police response time would be minimal,” the spokesperson added.
The Northern Ireland Policing Board, which oversees the PSNI, said it had not received any reports from the PSNI about errors in ControlWorks.
A spokesperson said that if a major system disruption or significant information or data loss occurred, the board would expect to be informed.
The PSNI has made no reference to the issue with ControlWorks in its annual reports.
NEC, which completed the purchase of ControlWorks from Capita in August 2023, said it had not been made aware of any major issues relating to ControlWorks since it acquired the business.
“We work closely with police forces and other agencies to ensure it is reliable and secure, and have not been made aware of any major issues related to ControlWorks since we acquired the business in 2023,” it said.
A spokesperson for Capita, which originally supplied ControlWorks to the PSNI, said: “Because this is a business we sold several years ago, we can’t comment.”
Tech
I’ve Been Waiting Months for This Gorgeous Laptop to Drop in Price. It Finally Happened
After a long time of resisting significant price drops, the Asus Zenbook S 16 has finally dropped down to $1,000, which is $500 off its retail price.
It’s normal for laptops to dip in price toward the end of their lifespan, close to when an update comes out. But the Asus Zenbook S 16 has held on. To be fair, it’s an extremely high-end Windows laptop, one of the prettiest to come out last year. It’s sleek, portable, and has a striking design. It even gets fantastic battery life, on par with a MacBook. Speaking of MacBooks, this Zenbook is the laptop I saw tech journalists traveling with more than anything else. Given how much tech they review, that’s quite an endorsement.
But the S 16 has always been hard for me to recommend when the cheapest model available was $1,500. I was always on the lookout for a more significant price cut, but it never dropped more than a couple hundred bucks. And even though it always came with 24 GB of RAM and a terabyte of storage, the price was a hard pill to swallow. Well, the day has finally come. It’s now down to $1,000 over at Best Buy as part of the store’s Presidents’ Day sale. That’s an incredible price for this much laptop.
The previously mentioned memory and storage still apply here, along with the 2880 x 1800 OLED display with a 120-Hz refresh rate. This laptop basically has every high-end feature you could imagine, but one of my favorite aspects is the ports. Despite the thin profile, the S 16 keeps all the legacy ports you might want, including HDMI, USB-A, and even a full-size SD card slot.
There is also a smaller, 14-inch model, but its discount is not as strong as the 16-inch model. It comes in at $1,300 right now, which is still a solid price for this configuration.
I should say that Asus has an update in the works for 2026 with the latest Intel chips, but it’s only coming to the 14-inch model. I won’t lie: Based on my testing, these CPUs will make a significant difference in performance—especially on the graphics front. But I have a feeling Asus will be selling this device for an even higher price for much longer, especially with the recent development around memory shortage.
While the Zenbook S 16 is certainly the best deal at Best Buy for its Presidents’ Day sale, I would also recommend the Asus Zephyrus G14, which is also $500 off. This configuration comes with a powerful RTX 5070 Ti graphics card and is one of our favorite gaming laptops.
Tech
‘Uncanny Valley’: ICE’s Secret Expansion Plans, Palantir Workers’ Ethical Concerns, and AI Assistants
Brian Barrett: They’ve got 80 billion or so to spend 75 billion of that I think they have to spend in the next four years. So yeah, they’re going to keep expanding. And when you think of how much of an impact 3000 agents officers had in Minneapolis alone, that’s like an eighth of the, they can repeat some version of that in a lot of different spots.
Leah Feiger: And I’ve been fielding, honestly, shout out to the many local reporters around the country who’ve been contacting me in the last day or so, just to ask questions about the locations that we named that are near them or in their states or cities. And the thing to me that keeps coming up is that in addition to new buildings, they’re getting put into preexisting government buildings, preexisting leases, or that that appears to be the plan. And then we’ve also found that a bunch of these ICE offices are being located near plans for giant immigration detention warehouses, and we’re looking at offices being set up, say 20 minutes, an hour and 20 minutes away for these. Yeah. So we’re looking at different, the triangulation of this around you have to have your lawyers, your agents, have a place to get their orders and put their computers and do in some ways very mundane things that are required of an operation like this one.
Brian Barrett: Well, Leah, that’s a good point. I think when people hear ICE offices or when I do just instinctively, I think of ICE as guys with guns and masks and all that, but that’s not exactly what we’re saying here. Do you mind talking through what these offices seem to be queued up to be used for and by whom? Because ICE is not just the masked guys with bad tattoos.
Leah Feiger: Yes, absolutely. So what we reported in this story as well was some of the specific parts of ICE that actually reached out to GSA and asked them to expedite the process of getting new leases, et cetera, included in that, for example, where representatives from Ola, Ola is ICE’s office of the principal legal advisor. So that’s the lawyers, those are the ICE lawyers that are working with the courts and arguing back or deportation orders saying yes, no, et cetera, signing the documents, putting everything in front of judges. This is a really important part of this entire operation that we’re not talking about a ton. There’s a lot of focus on the DOJ. There’s a lot of focus. There was an excellent article this week in Politico talking about all of these federal judges that are really, really upset that DHS and ICE are ignoring their requests for immigrants to not be detained anymore.
The missing level of that is the lawyers that are part of this that are representing ICE to the US government here, and that’s ola. So they’ve reached out to GSA extensively as we report to get these leasing locations, specifically with the OLA legal request. I just want to get across how big this is. How massive is this ICE repeatedly outlined its expansion to cities around the us And this one piece of memorandum that we got from Ola stated that ICE will be expanding its legal operations into Birmingham, Alabama, Fort Lauderdale, Fort Myers, Jacksonville, and Tampa, Des Moines, Iowa, Boise, Idaho, Louisville, Kentucky, Baton Rouge, Louisiana, grand Rapids, Michigan, St. Louis, Missouri, rally, North Carolina, long Island, New York, Columbus, Ohio, Oklahoma City, Oklahoma, Pittsburgh, Pennsylvania, Charleston and Columbia, South Carolina, Nashville, Tennessee, Richmond, Virginia, Spokane, Washington and Cord Delaine, Idaho and Milwaukee, Wisconsin. We have other locations as well throughout the rest of the article, but those are the requests from OLA.
Tech
Waymo Asks the DC Public to Pressure Their City Officials
Waymo needs some help, according to an email message the self-driving developer sent to residents of Washington, DC, on Thursday.
For more than a year, Waymo has been pushing city officials to pass new regulations allowing its robotaxis to operate in the district. So far, self-driving cars can test in the city with humans behind the wheel, but cannot operate in driver-free mode. The Alphabet subsidiary—and its lobbyists—have asked local lawmakers, including Mayor Muriel Bower and members of the city council, to create new rules allowing the tech to go truly driverless on its public roads. The company has previously said it will begin offering driverless rides in DC this year.
But Waymo’s efforts to sway officials have stalled, so the company is now asking residents to apply some pressure. “We are nearly ready to provide public Waymo rides to everyone in DC,” says an email sent to those who have signed up for Waymo’s DC service. “However, despite significant support, District leadership has not yet provided the necessary approvals for us to launch.”
The email directs recipients to contact DC officials via a form letter that says, in part: “Over the past year, I have observed Waymo vehicles operating throughout our local areas, and I am thrilled about the potential advantages this service could provide, including enhanced accessibility and a decline in traffic-related incidents.” The communication urges DC residents to edit the letter to “use your own words,” because personalized messages “have a higher impact.” Only DC residents or those with DC addresses can participate, Waymo says.
In a written statement, Waymo spokesperson Ethan Teicher says, “We’ll be ready to serve Washingtonians this year, and urge the Mayor, the District Department of Transportation, and the City Council to act.” The company says that 1,500 people contacted district leaders through its email in the first 90 minutes after it was sent.
Generally, self-driving vehicle developers have only launched service in places where regulations clearly outline how the tech might hit the roads. Other US cities with Waymo service, including ones in California, Florida, and Texas, already had those rules in place before the company entered their markets. But as Waymo’s ambitions have grown larger, it has begun to target large blue-state cities where autonomous vehicle tech doesn’t yet have a “driver’s license.” Earlier this month, the company said it would begin testing in Boston, where city lawmakers pushed last year for an ordinance that would ban self-driving taxis from operating without a human behind the wheel. Waymo has said that it needs Massachusetts lawmakers to “legalize fully autonomous vehicles” before it can launch service in Boston.
Eventually, self-driving-vehicle developers hope that the US Congress will pass a law allowing the broader testing and operation of their tech across the US. On Tuesday, a House committee advanced a bill that would direct the federal government to create safety standards for autonomous vehicles, and prevent states from passing their own laws prohibiting the sale or use of the tech, or from requiring companies to submit information on crashes.
Waymo’s new DC pressure campaign echoes the ones launched by transportation disrupters, including ride-hailing giant Uber and bike- and scooter-share company Bird, nearly a decade ago. Like self-driving tech developers, those companies wanted to launch their new services in places where the rules didn’t align with their business ambitions. Ultimately, Uber and Lyft generally succeeded in getting laws passed in US statehouses allowing their services to operate on public roads—and preventing cities from creating their own laws.
Today, Waymo operates in six US metro areas—Atlanta, Austin, Los Angeles, Miami, Phoenix, and the San Francisco Bay Area—and plans to launch in more than 10 this year. Three other companies, including Nuro and Amazon-owned Zoox, have permits to test self-driving tech in Washington, DC.
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