Tech
Noah Donohoe inquest reveals issues with police ControlWorks system | Computer Weekly
A coroner’s inquest into missing school boy, Noah Donohoe, has confirmed that the PSNI had technical issues with its ControlWorks software used to record information reported to police call handlers by members of the public.
The Belfast Coroner’s court today was shown logs from the PSNI’s ControlWorks software recording a “major ControlWorks issue” that could have delayed information being passed on to investigators.
Computer Weekly previously reported that the PSNI had to resort to pen and paper after the PSNI first installed ControlWorks in May 2019, and that the system had slow-downs that required the system to be re-started or software to be patched.
Donohoe was 14 when his naked body was found in a storm drain in north Belfast in June 2020, six days after leaving home on his bike to meet friends. A post-mortem found the cause of death was drowning.
A witness to the inquest, Connor McConnell, told the Belfast Coroner’s Court that he had made three phone calls to the PSNI after seeing a male cycling naked past the window of his mother’s partners house on the night Donohoe went missing.
McConnell told the inquest that he phoned police twice on the night of Sunday 21 June 2020 and again on 22 June.
He said that he had made the first call to the police on Sunday after seeing a Facebook post about a missing person.
Questions over number of phone calls
Declan Quinn KC, counsel for the coroner, said that the police had no record of McConnell’s first call on the Sunday night after making checks on their system and that the first contact from him was on Monday night.
McConnell told the court that he was as certain as a person could be that he had phoned the police on Sunday night. He said he was told that the original call “might have been lost in the swamp of calls”.
He told the inquest that he remembered the time of his first call because Match of the Day 2 was on TV.
The court heard that the PSNI did not ask McConnell to make a statement until March 2022, two years after he had made the phone calls.
McConnell said he asked the police about his calls when he made the statement and was told that there were a lot of calls at the time and that they could have potentially been missed.
Police log showed issued with ControlWorks
McConnell was shown a log from ControlWorks, from 9pm on 23 June which stated there was a “major Control Works issue in relation to alerts not working or cancelling”.
It added that the problem “may cause issues in relation to timeliness of information being passed on”.
PSNI barrister, Donal Lunny KC, said that the issue with ControlWorks lasted for a couple of hours on 23 June and was resolved that day. ControlWorks was running sub-optimally but was still functioning. “It would not explain your missing call,” O’Connell was told.
When questioned about the calls he made to police, O’Connell said: “You’re welcome to access my phone records and clear it up for yourself.”
“The PSNI have the resources to do it, so why don’t they do it?”
Computer Weekly previously reported that a “major issue” with ControlWorks may have delayed information being passed to police officers searching for Donohoe.
PSNI has not reported ControlWorks issues
Computer Weekly understands that information passed to the police force on the evening of the 24 June from another member of the public about an attempt to sell Donohoe’s laptop, was delayed in being brought to the attention of investigators because of a problem with ControlWorks.
It is unclear exactly how long the information was delayed by and what its impact on the search for the missing teenager was. But it is understood that detectives on the case reported and noted the delay during the live investigation.
The force has not reported incidents with ControlWorks, to the Northern Ireland Policing Board, which oversees the PSNI, and has not mentioned any incidents with ControlWorks in its annual reports.
While there is no legal duty to report failures with ControlWorks to the Northern Ireland Policing Board, the Policing Board has told Computer Weekly it would expect any serious incidents with ControlWorks to be reported to it.
How errors are classified
The PSNI uses ControlWorks as part of its command and control system, for managing, logging and categorising calls received by the emergency services from the public and for dispatching police officers to incidents.
According to freedom of information requests to West Midlands Police, incidents in ControlWorks are categorised depending on their level of severity.
The most serious, which affect force-wide availability of ControlWorks, are categorised as P1 and must be corrected within six hours by the force’s IT suppliers.
A force-wide degradation in the service offered by ControlWorks is categorised as P2 and must be resolved in eight hours.
Less serious incidents are categorised as P3, which must be resolved by the force’s supplier in 24 hours, and P4, which do not require urgent remediation.
The PSNI said in a statement to the Policing Board, in response to enquires by Computer Weekly that ControlWorks did not suffer any “critical incidents”.
Tech
A Single Strike Won’t Shut Off the Gulf’s Desalination System
Across the region, facilities tied to water and power—including desalination plants—have been damaged or exposed to risk as Iranian strikes extend beyond traditional targets.
A single strike, however, is unlikely to shut off the gulf’s water supply. The system is designed to absorb isolated disruption, but sustained or multisite attacks would begin to strain supply far more quickly.
“In the Gulf, desalination is built with enough breathing room that losing one plant doesn’t immediately show up at the tap,” says Rabee Rustum, professor of water and environmental engineering at Heriot-Watt University Dubai.
In Kuwait, Iranian drone attacks have damaged two power and desalination facilities and ignited fires at two oil sites. Other sites, including Fujairah in the UAE, have been identified as potentially exposed.
“Striking desalination plants would be a strategic move, but it would also come very close to, and in some cases cross, a red line,” says Andreas Krieg, senior lecturer at the School of Security Studies at King’s College London.
Water infrastructure, Krieg explains, occupies a distinct category. “Water infrastructure is not just another utility. In places that depend on desalination, it underpins civilian survival, public health, hospital function, sanitation, and basic state legitimacy.”
Krieg notes that international humanitarian law gives special protection to civilian objects and to objects indispensable to the survival of the civilian population. “Which is precisely why attacks on water systems carry such grave legal and moral weight,” Krieg adds.
The incidents highlight a structural reality: Desalination is central to water supply in the gulf, and disruption carries immediate implications for daily life.
How the System Absorbs Disruption
At first glance, desalination appears vulnerable. Shut down a plant, and supply is reduced. In practice, the system is designed with layers of redundancy.
Plants operate across multiple locations, allowing output to be redistributed if one facility slows down. Water is also stored at different points across the network, including central reservoirs and building-level tanks, creating a buffer that delays disruption.
According to a statement to WIRED Middle East by Veolia, an environmental services provider whose technologies account for nearly 19 percent of desalination capacity in the region, “the region’s water supply is diversified thanks to a network of numerous facilities distributed along the coastline.”
The company adds that distribution systems are interconnected, allowing plants to “support and substitute for one another when necessary,” helping maintain continuity of service.
In the UAE, storage capacity typically covers around one week, while in other parts of the region it may be limited to two to three days, Veolia says.
In practice, this means the system can absorb disruption for a limited period. Once reserves are depleted, water supply depends on whether plants can continue producing enough water to meet demand.
The System That Produces Water
Unlike most regions, the Gulf does not rely on rivers or rainfall. It depends on a network of desalination plants along its coastline that convert seawater into potable water on a continuous basis.
Seawater is drawn into treatment facilities, filtered and processed either through reverse osmosis—forcing it through membranes to remove salt and impurities—or through thermal methods that evaporate and condense water. The resulting supply is distributed through pipelines, stored in reservoirs, and delivered to homes, hospitals, and industry.
This is not a flexible system. It is designed to operate continuously, producing water at a scale that sustains cities, industrial activity, and essential services. Gulf states produce roughly 40 percent of the world’s desalinated water, operating more than 400 plants across the region.
Dependence varies by country but is high everywhere. In the UAE, desalination accounts for 41 to 42 percent of total water supply, while in Kuwait, it provides around 90 percent of drinking water, and in Saudi Arabia, approximately 70 percent.
When Disruption Becomes Visible
For residents, disruption would not be felt immediately—water would continue to flow.
Rustum explains that buildings are supported by internal storage and pumping systems, meaning early changes in supply may not be apparent. In many cases, water pressure remains stable, even as the wider system adjusts.
Tech
Border Patrol Agents Sold Challenge Coins With ‘Charlotte’s Web’ Characters in Riot Gear
US Border Patrol agents are raising money by selling coins that commemorate last year’s wave of immigration enforcement “operations” across the country, along with other merchandise. The funds are for nonprofit organizations that list Border Patrol buildings as their address in IRS paperwork. At least two of the organizations have dedicated US Customs and Border Protection email addresses.
The front side of one coin for sale reads, “NORTH AMERICAN TOUR 2025,” along with the acronyms for US Border Patrol and the acronym for “fuck around and find out”—a phrase that was initially popularized by the far-right group the Proud Boys and has been used by various Trump officials. In the center, the coin depicts a gas mask, a riot control smoke grenade, and a pepper ball launcher. On the other side, the coin appears to have a portrait of Border Patrol’s now retired commander-at-large, Gregory Bovino, with his arm raised in a salute, along with the text “COMING TO A CITY NEAR YOU!” It lists seven cities, many of which actually saw federal enforcement surges in 2025: Chicago, Los Angeles, Memphis, Phoenix, Portland, Charlotte, and Atlanta.
The coin is for sale by Willcox Morale Welfare and Recreation, a nonprofit that the IRS most recently declared tax-exempt during the Biden administration and whose address on IRS paperwork matches that of the Willcox Border Patrol Station in Arizona. A request for comment sent to Willcox MWR’s dedicated CBP email address went unanswered.
Employees of the Department of Homeland Security, the parent agency for Border Patrol, are allowed to start private, not-for-profit employee associations within DHS, so long as they get formally recognized by the agency and follow certain rules. According to DHS policies, officially recognized groups can fundraise using government property and create merchandise with the agency’s name and logos–but they have to receive advance approval from the agency.
Willcox MWR is just one of several groups across the country that cater to Border Patrol agents and refer to themselves as MWRs, a reference to the US military’s “morale, welfare and recreation” programs. The groups tend to throw holiday events and retirement parties, and sometimes raise money for the families of agents going through hard times, including those not getting paid during the current shutdown.
Many MWRs also sell customized medallions known as “challenge coins” that commemorate specific teams or events. While anyone, including CBP alumni, can design and sell coins, current DHS employees are not supposed to use government resources to sell ones that use the agency’s seals or logos without permission, or ones that the agency considers inappropriate or unprofessional.
CBP did not provide comment about its relationship to Willcox MWR or any other nonprofit mentioned in this story, nor whether the agency had green-lit the “North American Tour” coin design, ahead of publication.
Under Willcox MWR’s Facebook post about the “North American Tour” coin, someone named Juan Diego commented, “Sign up SDC BK5 MWR for 10.”
“Shoot us an email,” someone managing the Willcox MWR account replied, giving out what appeared to be a dedicated cbp.dhs.gov email address for the group.
SDC BK5 MWR, also a registered nonprofit, lists an address on its website that matches that of a government facility in Chula Vista, California. It says on its site that it was started by San Diego Sector Border Patrol agents and sells custom merchandise “designed to raise funds for morale and relief efforts.”
Diego did not respond to a request for comment.
The SDC BK5 MWR website has listings for over 200 different products in addition to the North American Tour coin. One of those listings was a “Chicago Midway Blitz” challenge coin in the shape of a gas mask that doubles as a bottle opener. Embossed around the edges of the coin are the names of several municipalities and neighborhoods caught up in DHS’s immigration enforcement surge of the same name last fall. Like the North American Tour coin, it features the US Border Patrol logo and the acronym for “fuck around and find out.” Opponents of the Trump administration’s immigration enforcement activity in Illinois are unamused.
Tech
One of Our Favorite 360 Cams Is 35 Percent Off
Tired of taking your action camera on an adventure, only to get home and find out you missed the action with a bad angle? One option is to switch to a 360-degree action cam, so you can capture all of the action and then edit down to just the good stuff later. One of our favorite options, the DJI Osmo 360, is currently available for just $390 on Amazon, a $209 discount from its usual price, and it comes with a selfie stick and an extra battery.
The DJI Osmo 360 achieves its impressive all-around video quality by leveraging a pair of 1/1.1-inch sensors, larger than some other offerings, and by supporting 10-bit color. You can really see that in the camera’s output, with colors that are vivid and bold, to the point that you may need to dial them back a bit in post if you want something more natural. With support for up to 50 frames per second at 8K when recording in 360 degrees, or 120 fps at 4K when shooting with only one sensor, you’ll have plenty of material to work with. In our testing, it ran for just shy of two hours at 30 fps, which is also around the time the internal storage had filled up anyway.
If you plan on catching any serious discussions with your Osmo 360, you’ll be pleased to know it connects directly to DJI’s line of wireless lavalier microphones, including the excellent and frequently discounted DJI Mic 2 and Mic Mini. If you want to mount it to something other than the included 1.2-meter selfie stick, it has both DJI’s magnetic attachment system and a more traditional ¼”-20 tripod mount. The DJI Mimo app lets you control the camera and adjust any settings, and there’s even a simple editor for on-the-fly production. For desktop users, DJI Studio has even more in-depth settings and editing options, in case you don’t want to pay for Premiere.
The DJI Osmo 360 is one of our favorite action cameras, and is particularly appealing at the discounted price point, but make sure to check out our full review for more info, or head over to our full roundup to see what else is available.
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