Sainsbury’s CEO Simon Roberts, Wickes chief David Wood, and Fortnum & Mason boss Tom Athron were among the executives to sign an open letter in August calling on the government to legislate to better protect service workers.
Headline signatory Jo Causon, CEO of the Institute of Customer Service (ICS), and her co-signatories from retail, hospitality and adjacent sectors, want the Crime and Policing Bill currently moving through Parliament to protect all public-facing workers. It includes specific legislation relating to assault of retail workers, but the ICS is calling for it to go further to deter crime in all service sectors.
Why the clamour now? ICS data from January shows 42% of customer service staff across every sector experienced abuse in the prior six months, up 19% compared to a similar study the institute published in March 2024.
Some 37% of workers surveyed said they had considered leaving their role due to hostility, and a quarter of them have taken sick leave as a result. It’s not just a problem with personal consequences, it’s a business continuity issue as well.
And the British Retail Consortium (BRC) reported in March nearly a quarter of UK consumers had witnessed shoplifting taking place in the previous 12 months, and 23% of customers had experienced physical or verbal abuse of staff, with some incidents involving weapons.
BRC’s annual crime survey, released in January, showed retail crime resulted in record losses of £2.2bn in 2024, with the 2,000-plus incidents of violence and abuse more than three times the level recorded in 2020.
Action – be it from central government, local authorities or the police – is required. In many circumstances, retailers themselves are taking matters into their own hands and deploying new technology in the name of protecting their workers and premises.
Body-worn tech
Staff at H&M, Tesco and EE are among the retailers offering their staff the opportunity to don cameras as they work as a deterrent for criminals. In July, H&M said it was using the technology. Computer Weekly contacted the retailer to check on the results to date, but it is still in pilot stage and there are no learnings to report yet.
A spokesperson for H&M says: “We’re testing body-worn cameras in a three-store pilot to assess what beneficial impact it may have, along with staff customer service training, on de-escalating and reducing incidents for the safety of both our colleagues and customers.”
In February, Motorola Solutions announced its VT100 body cameras had been distributed to employees across Poundland stores. It claimed Poundland had reported a decrease in incidents, including an 11% drop in violence against store employees and a marked reduction in shoplifting and theft since the tech was introduced.
The footage is used by Poundland’s security and loss prevention team in its investigations. The retailer uses Motorola’s digital evidence management tool to prepare, store and process video data, according to the manufacturer – and it can tag and match body camera videos with CCTV footage and other incident data.
We’re testing body-worn cameras in a three-store pilot to assess what beneficial impact it may have…on de-escalating and reducing incidents H&M spokesperson
In February, Tesco launched a 24-hour, 365-day-a-year manned security hub as a direct response to rising crime in the retail industry. The facility was unveiled at its newly refurbished security centre in Daventry, Northamptonshire, and it aims to track down criminals targeting its premises across the UK. Staff there analyse thousands of hours of CCTV footage and they share intelligence with the police.
A Tesco spokesperson tells Computer Weekly: “Our colleagues work hard to serve our customers every day, and every member of our team deserves to feel safe at work. We continue to invest in the latest technology, resources and training for our expert team in our Security Hub. This team is dedicated to joining up evidence and supporting the police to tackle crime, helping to keep our colleagues and customers safe.”
Tesco introduced body-worn cameras to store staff in 2023, and last year some delivery drivers were offered the chance to use them too. The UK’s largest retailer said the cameras are not recording all the time and will only start if the driver feels unsafe, calling it an “unlikely event” that a driver will feel the need to begin recording.
“Any footage that is taken will be stored securely and will only be used if an incident requires investigation,” the grocer says online, adding that the driver will inform people if they are to start recording.
Meanwhile, tech retailer Currys announced in May that it is working with VoCoVo to ramp up security in its stores. The manufacturer’s headsets are being introduced to Currys shops, with early feedback from staff suggesting they feel safer wearing them because they can communicate with colleagues when confronted with shoplifters as the equipment doubles up as a comms tool for general operations.
The retailer has also partnered with Auror to introduce crime reporting software into its stores. The aim of using this platform is to speed up and improve the accuracy of crime reporting, and the individual shops can share information on criminals and incidents which is then matched with data nationwide.
Mobile and broadband services retailer EE is embarking on a new store strategy in 2025, investing £3m between May 2025 and March 2026 in bricks and mortar, including opening what it terms as “experience stores” containing areas where visitors get “hands on with tech”. In August, it opened in Merry Hill near Birmingham – its third store of 2025 in the new format, following openings in Nottingham in May and Sheffield earlier in the month.
Asif Aziz, EE retail director, says security and tech to protect customers and employees is a key feature as the store estate is refreshed. “As part of our continued investment into our retail estate, we’re not only enhancing experiences for our customers, but also ensuring both they and our teams are safe,” he says.
“Our staff wear the latest body cameras, which instantly transmit footage to our monitoring teams and law enforcement. In our stores, we utilise smart tracking systems to track stolen goods and monitor them in real-time until they are recovered.
“We also employ time delay stock safes, as well as fogging and misting devices that, when triggered, instantly fill part of the store with disorienting fog and forensic marking solutions. All these security measures are helping to effectively deter and detect criminals.”
CCTV-plus
In June, frozen food retailer Iceland acknowledged it had started trialling use of facial-recognition technology in a small number of its stores, including in its The Food Warehouse shops.
“We will do anything and everything to help protect our staff and customers,” the retailer’s executive chairman Richard Walker said on LinkedIn, following a backlash which included privacy campaign group Big Brother Watch calling the move “chilling”.
“Organised and targeted retail crime is out of control. Every single week, I see the reports from our stores and read about our colleagues being abused, threatened and assaulted simply for doing their job,” Walker added.
Reflecting on the deployment of facial-recognition tech from Facewatch, he added: “I know some people will not like that – but I make zero apologies for it. If I must choose between upsetting a campaign group or protecting our colleagues from violence, I will pick our people every time.
“Let me be clear – this technology does not monitor innocent shoppers. It does not store your data. It helps trained store teams to calmly identify repeat offenders who are known to use violence or intimidation. That is it.”
Iceland estimates it could see a 30% reduction in violent incidents where the Facewatch technology is deployed. More Iceland stores will be fitted with the tech later in 2025, with retailers such as Home Bargains, Farmfoods, Sports Direct, B&M, Flannels, Spar and Morrisons Daily already using it in parts of their respective estates, according to Facewatch.
In June, Trigo Retail, the company known for its high-tech, computer vision stack which supports checkout-free stores for several retailers across Europe, announced it had started to play in the loss prevention space by offering an alternative to CCTV.
The company’s new artificial intelligence (AI)-enabled platform helps retailers to track shoppers as anonymised figures, identifies which items are picked up and then cross-references these goods against what is scanned at checkout. Instant alerts are made to store security in the event of potential theft – and, like Facewatch, Trigo says it never uses, collects or stores any biometric data.
Daniel Gabay, co-founder and CEO of Trigo Retail, says: “The most effective retail security technology today isn’t about adding more barriers or locks – it’s about making existing infrastructure smarter.
“Computer vision AI essentially gives cameras a ‘brain’ to interpret what they’re seeing in real-time, providing stores with unprecedented intelligence about when and how hidden theft is happening in the store. When implemented correctly in a non-biometric way that protects shopper privacy, this technology preserves what matters most: honest shoppers should feel welcomed and trusted by their store, never embarrassed or under suspicion.”
Loyalty and the law
Iceland also announced in August its customers who alert staff when they see shoplifters in store will be eligible for a top-up reward to spend via their Bonus Card loyalty scheme.
The company is looking at all angles to protect itself including this quasi-vigilantism. Iceland customers are strongly encouraged not to directly interact with any shoplifters, but to find the nearest member of staff and alert them instead with a detailed description – and when doing so, they will be topped up with a £1 reward that can be spent in the shop immediately.
Walker called shoplifting a “plague” spreading across big cities, market towns and villages. “To combat any activity in Iceland stores, we’re encouraging our loyal customers to help sound the alarm, and if they do help to catch a shoplifter, we’ll top up their Bonus Card to spend in store,” he says.
EE’s Aziz adds: “While advanced technology is a key part of our security strategy, we also put a lot of focus on our training. We invest thousands of hours in onboarding new team members and in regular training to ensure our employees know how to handle thefts safely, quickly and effectively. We are always looking for ways to improve our processes to protect everyone who walks through our doors every day.”
There’s only so far the individual measures retailers are adopting can protect their people and their profits. Further top-down deterrents are required from policymakers, while law keepers need to dedicate resources to public-facing industry. The BRC wants processes put in place to ensure police attend all incidents of crime in retail stores and follow up as necessary.
“The government must act now to enshrine vital protections for all our service workers; without action now to create a strong deterrent, this problem will continue to grow,” Causon writes in her open letter. “These professionals form the bedrock of our society and economy. They are essential to community building, social cohesion and economic growth – let’s seize this moment to protect all public-facing workers.”
You don’t need a four-figure Swiss movement to know what time it is—or look good doing it. One of the most wonderful things about “budget” watches today (although it’s kinder, or more appropriate, to say “affordable”) is that brands have learned to take design cues from luxury timepieces while quietly getting very good at the fundamentals: reliable movements, thoughtful materials, and proportions that don’t scream “cheap.” Take a look at the Orient in WIRED’s selection below as a prime example.
It could easily be argued that we’re in a golden age of affordable horology (see our full guide here for definitive proof), where, if you choose wisely, $350 or less can buy everything from a desirable dress watch, or a high-end collaboration, and even a supremely capable and classically chic diver. Pieces that will see you right from sunken wreck to boardroom table. And let’s not forget the retro allure of digital watches right now, either, with the Shark Classic not only being one of our favorites here, but at $70, it’s also the most affordable.
Moreover, should you decide to bag more than a few (and who could blame you at these prices?), we’ve even got the perfect carry case picked out: Nanuk’s IP67 waterproof and dustproof NK-7 resin $175 910 Watch Case (pictured above) with patented PowerClaw latching system—ideal for securing any timepiece collection, be it bargain or big budget.
Same as the Five Senses deck above, this scratch-off card set happens in sequence, with optional “level up” cards to really push intimacy, and separate cards for each partner with secret directions. For this date, you’ll both bring a red item that you show at certain points to signify that you’re open to physical touch. Then you’ll go out to dinner and have intentional conversation, and every time a partner pulls out the red item, you’ll follow the prompts to initiate increasingly intimate physical acts, ranging from hand holding to neck kisses. So there we were, at Illegal Taqueria, edging each other over al pastor tacos (I kid).
Many of the cards urged a partner not to interrupt or solve problems, but ask questions and talk dirty. My date said, “I think this may be for couples who hate each other.” I had to agree. The second part of the date involved driving and stoplights, but since we were in Brooklyn, we walked down the trash-filled sidewalk and pretended to be a suburban couple on the fritz instead.
The rest of the date included buying things for sexy time, like whipped cream and blindfolds. I’m vegan and had no desire to lick cream from chest hair, so we came home, stripped, and did our best to keep our eyes closed (in lieu of a blindfold). It was overall a strange experience for us both, I think. If you and your partner need a lot of prompting to connect, compliment, and be physical, this set is for you.
Date: Greg, 10/10 (Note: I didn’t find this man on Hinge; I met him the old-fashioned way, in a bar at 2 am.)
Valentine’s Day is a sneaky one. It’s easy to let grabbing fun and unique Valentine’s Day gifts fall to the wayside while you recover from the Christmas holidays, but it’s not one to miss if you have a partner you want to shower with a little extra love.
If you’re feeling too wiped to shop, good news: I’ve got you covered. I’ve rounded up some of our favorite ideas for the year’s most romantic holiday, from Lego sets you can build as a date and date boxes filled with ideas to last you all year long to gorgeous flowers you can get delivered in a snap and cozy robes you’ll want to lounge in together. This guide all the Valentine’s Day gifts we’re excited to give this year.
My husband and I are planning our fourth or fifth year of our favorite Valentine’s Day Date: building Lego sets together. We’ve done this for years, and then we get to enjoy the fruits (well, flowers) of our labor around the home forevermore. These sets serve as both the gift and the activity. Building the dried-flower centerpiece together was probably my all-time favorite, since you can each simultaneously work on one half and then click it together at the end, followed by each building a different-color bonsai tree.
Building on the idea of date activities that involve gifts, this multi-person paddleboard is a fun way to spend time outdoors while staying together the entire time. It’s massive, almost raftlike, so that it can support the weight of up to three adults, but once we got the hang of the size, it wasn’t hard to maneuver. Sometimes we’d both row together, sometimes I’d let my husband do all the work. It made for a lovely daytime adventure together, and I can’t wait for the next warm day for my husband and me to take this out on our local harbor again. It’s big enough that we could bring our son, though it’s much more peaceful as a date activity. It’s inflatable, and I’d recommend grabbing an electric filler since it takes a lot of manual pumping otherwise.
For Flowers on Demand
Photograph: Boutayna Chokrane
The classic go-to for Valentine’s Day is, of course, flowers. WIRED reviewer Boutayna Chokrane tested several flower delivery services to find the best one to get sent to your home, and her favorite is the Ode à la Rose, specifically the Edith arrangements. The business was created by two former French bankers, and the arrangements’ design choices feel distinctly chic in a way only French romance can. The Edith bouquet is entirely Columbus double tulips from Holland, and come hand-tied in a travel vase a fun pink box. The flowers ship nationwide, and there’s same-day shipping in New York, Chicago, Los Angeles, Austin, Miami, and Washington, DC.
For a Jewelry Upgrade
Maybe you’ve already exchanged rings, or maybe you’re looking for your first set without committing to I do. Either way, the most popular fitness tracker to get these days is a smart ring, and Oura is the ruler of the space. The latest model is the Ring 4, and it comes in both metallic and ceramic finishes. Many of my friends love theirs. I wish I had one, but they don’t make sense for my husband and me since we’re an aerialist and rock climber duo. Live my dreams for me and get this for your valentine (and yourself)!
For Your Fave Photographer
Aura
Aspen Digital Photo Frame
If your romantic partner loves to capture photos, a digital photo frame is the perfect gift (and you’ll benefit, too, as likely the number one fan of their photography!). I’m the photographer of our house, and our Aura frame is my husband’s favorite gadget because it showcases photos I’ve captured of our son and life together over the years. Our wedding photos can be found on there too, as well as the occasional good photo of me that he’s captured. It’s a monthly ritual for me to go through my camera roll and add my latest favorites. Aura’s my favorite because the range of frames is beautiful, and the storage is unlimited with no fees or subscriptions.
For the Cozy Couple
L.L. Bean
Scotch Plaid Flannel Robe
One of my favorite souvenirs I have around the house is a matching robe set that my husband and I bought on our honeymoon. Our all-cotton robes are from the Ten Thousand Waves Japanese spa in New Mexico (the final destination of a Southwestern US road trip) and are great for taking to the pool or using after a shower on a hot day. But I still love a good fluffy robe during the colder season, especially since it can double as a towel. Get your partner one of these cozy robes to give them something luxurious to use after their next everything shower or quick rinse-off. Cozy Earth’s robe is crazy-soft thanks to its blend of cotton and bamboo viscose, while this flannel robe from L.L.Bean is one of our favorites for anyone who works from home.
For Your Inner Theater Kids
If your partner loves to sing along to the Wicked soundtrack and is regularly suggesting karaoke as a group activity, then give them the gift of making karaoke happen anywhere with these gadgets. The Bonaok Karaoke Microphone is one of our favorite karaoke microphones, letting you sing anywhere without lugging bulky equipment. The Ikarao Shell S2 is a portable device with two mics, a built-in screen, and support for streaming services, so you can sing along to your favorite songs on Spotify.
For the Fitness Couple
Bombshell Sportswear
Workout Set
After the Christmas season, I saw a video on my For You page that roasted how every mom had clearly gotten a matching workout outfit set for Christmas and was out wearing it on Boxing Day. As a mom myself, all I could think of was how much I would love another matching workout set. I’m serious. They’re great for workouts, quick errands, and day care or school drop-off. My latest favorite set is from Bombshell Sportswear. The set is both super soft and fits securely without any annoying squeezing. It’s getting the most compliments of all my sets. I wish I’d sized up with the bolero, but as an aerialist, my lat muscles are a little bulkier than an everyday person’s.
Have a partner who doesn’t need a matching set? Try some fantastic running shoes instead, which are even more useful for both workouts and daily life. WIRED reviewer Adrienne So says these R.A.D. shoes are fantastic for a range of uses, as they’re designed for gym, HIIT, CrossFit, and hybrid workouts and are soft enough for treadmill running. They look fantastic, too.
For the Beloved Bookworms
Amazon
Kindle Paperwhite (2024, 12th Generation)
PopSockets
PopCase Kindle and PopGrip
A Kindle is always a great gift for anyone who reads in any format. Funny enough, my siblings and I are about to buy one for my dad for his birthday (two weeks before Valentine’s Day), and I recommended my favorite pick, the Kindle Paperwhite, since the standard Kindle is a little too small for his 6-foot-4 frame to hunch down over, and he doesn’t read enough illustrated books to make the Colorsoft the right jump for him. If they already have a Kindle, I’m still in love with my matching PopSockets Kindle case and grip, and they’ve since launched a new Bookish collection with beautiful designs.
For Some Bedroom Spice
The Adventure Challenge
… In Bed
The Fantasy Box
Yes, I Would
Looking to spice things up? These adventure boxes can add more fun to the bedroom without creating additional mental work for you and your partner. An offshoot from the Adventure Challenge, “The Adventure Challenge … In Bed” scratch-off date book has 50 date ideas designed specifically to help facilitate fun and connection in the bedroom. The dates are categorized by activity type in sections like food, dancing, “sexploration,” and more. Each date is covered by a black box, with only icons indicating required fields such as duration, cost, and more. Meanwhile, the Fantasy Box is a date-night box service offering a range of themes, from sexy wine tasting to a kinky poker night, all designed to help couples communicate and connect more intimately. Before opening the box, each partner will fill out a questionnaire of potential intimate acts, and this box comes with everything needed for a truly kinky night in: a satin blindfold, pleather paddle, lingerie, lube, massage gel, feather wand, mini vibrator, and silky wrist restraints. —Molly Higgins
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