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Who is really accountable for the online safety gap? | Computer Weekly

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Who is really accountable for the online safety gap? | Computer Weekly


One in five people in the UK say they will only act on a message if it comes from a trusted source. That statistic, from a recent IET survey, reflects a troubling erosion of public confidence in both online safety and protection of data. This decline in trust is at once deeply concerning and indicative of a broader accountability gap in how the digital world is governed.

Whilst it is true to say that governments around the globe have committed to tackling online safety, many have done so by charging regulators with the drafting and enforcing of new rules. These efforts are undoubtedly well-intentioned aiming, as they do, to protect users – particularly children – without compromising freedom of speech, innovation, or investment.

Yet the reality is far more complex.

It is a long time since anyone truly believed that the internet is just a platform for expression. Today the ubiquitous view is one where online safety means operating in a virtual environment where the right to privacy and security should be a given. Yet whether we are talking about an individual level or one of national security, these are constantly at risk.  And balancing these conflicting priorities is no easy task.

No global consensus over regulation

Interventionist regimes in the UK, EU, and Australia contrast sharply with more laissez-faire models in the US and parts of Asia. Even within regions, laws vary widely. The EU’s Digital Services Act, for example, overlays a patchwork of national codes, while in the US, federal child protection laws coexist with a complex array of state-level regulations. For businesses, this means navigating a maze of obligations that are often overlapping, inconsistent, and subject to change.

The result has been a flurry of regulatory activity, with no global consensus on the best approach. It means that companies must decide whether to adopt the most stringent standards globally, tailor solutions for each jurisdiction, or take a hybrid approach. In my experience, the most pragmatic path is a hub-and-spoke model: anchor compliance in rigorous jurisdictions and adapt flexibly to local requirements. However, even this approach is fraught with difficulty. Minor breaches can lead to multi-million-pound fines, reputational damage, and class action claims.

The Venn diagram of regulation

And, sadly, we don’t live in a world where different issues have their own boundaries. Instead, ours is a world where the Venn diagram is a more appropriate image as, in truth, the concentric circles of regulations often overlap – meaning that online safety regulations often collide with other legal frameworks.

Put bluntly, complying with safety rules can create tension with a range of issues such as data privacy, intellectual property, and even emerging AI laws. Rigid controls including age verification and geo-blocking may offer a false sense of security, as users frequently find, or attempt to find, ways around them. And vague or abstract regulations can lead to legal uncertainty, making it harder for businesses to innovate or compete effectively.

Enforcement adds another layer of complexity. Regulators in some jurisdictions aim for proportionality, but this can increase compliance risks for larger firms while leaving smaller companies unsure how to calibrate their efforts. The pace of technological change only exacerbates the problem. New features and behaviours often outstrip the ability of traditional regulatory approaches to keep up, and tools designed to enhance safety—such as content scanning and automated moderation—raise fresh questions about effectiveness and accountability.

Why online safety must be shared

So, who is accountable for the online safety gap? In my view, responsibility is shared. Governments must provide clear, coherent frameworks and engage meaningfully with industry. The onus is also on businesses to invest in specialist talent, to integrate compliance into strategic planning, and foster a culture of continuous improvement. Easy to say, less easy to do. That’s why individuals must remain vigilant, demanding both protection and respect for their rights.

Looking ahead, I see little prospect of true global harmonisation. Laws will continue to reflect local cultures and priorities, and while international cooperation – especially on child protection – is increasing, convergence in some areas will be offset by divergence in others. The best hope lies in sharing best practices, aligning on fundamental principles, and building trust across borders.

Ultimately, online safety is not a destination but a journey. It requires adaptability, collaboration, and a willingness to confront difficult trade-offs. Only by embracing this complexity can we hope to close the gap between aspiration and reality—and begin to restore the public’s faith in the digital world.

 Hayley Brady is UK head of media and digital at Herbert Smith Freehills Kramer



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The Best Presidents’ Day Deals on Gear We’ve Actually Tested

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The Best Presidents’ Day Deals on Gear We’ve Actually Tested


Presidents’ Day Deals have officially landed, and there’s a lot of stuff to sift through. We cross-referenced our myriad buying guides and reviews to find the products we’d recommend that are actually on sale for a truly good price. We know because we checked! Find highlights below, and keep in mind that most of these deals end on February 17.

Be sure to check out our roundup of the Best Presidents’ Day Mattress Sales for discounts on beds, bedding, bed frames, and other sleep accessories. We have even more deals here for your browsing pleasure.

WIRED Featured Deals

Branch Ergonomic Chair Pro for $449 ($50 off)

  • Photograph: Julian Chokkattu

  • Photograph: Julian Chokkattu

  • Photograph: Julian Chokkattu

Branch

Ergonomic Chair Pro

The Branch Ergonomic Chair Pro is our very favorite office chair, and this price matches the lowest we tend to see outside of major shopping events like Black Friday and Cyber Monday. It’s accessibly priced compared to other chairs, and it checks all the boxes for quality, comfort, and ergonomics. Nearly every element is adjustable, so you can dial in the perfect fit, and the seven-year warranty is solid. There are 14 finishes to choose from.



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Zillow Has Gone Wild—for AI

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Zillow Has Gone Wild—for AI


This will not be a banner year for the real estate app Zillow. “We describe the home market as bouncing along the bottom,” CEO Jeremy Wacksman said in our conversation this week. Last year was dismal for the real estate market, and he expects things to improve only marginally in 2026. (If January’s historic drop in home sales is indicative, that even is overoptimistic.) “The way to think about it is that there were 4.1 million existing homes sold last year—a normal market is 5.5 to 6 million,” Wacksman says. He hastens to add that Zillow itself is doing better than the real estate industry overall. Still, its valuation is a quarter of its high-water mark in 2021. A few hours after we spoke, Wacksman announced that Zillow’s earnings had increased last quarter. Nonetheless, Zillow’s stock price fell nearly 5 percent the next day.

Wacksman does see a bright spot—AI. Like every other company in the world, generative AI presents both an opportunity and a risk to Zillow’s business. Wacksman much prefers to dwell on the upside. “We think AI is actually an ingredient rather than a threat,” he said on the earnings call. “In the last couple years, the LLM revolution has really opened all of our eyes to what’s possible,” he tells me. Zillow is integrating AI into every aspect of its business, from the way it showcases houses to having agents automate its workflow. Wacksman marvels that with Gen AI, you can search for “homes near my kid’s new school, with a fenced-in yard, under $3,000 a month.” On the other hand, his customers might wind up making those same queries on chatbots operated by OpenAI and Google, and Wacksman must figure out how to make their next step a jump to Zillow.

In its 20-year history—Zillow celebrated the anniversary this week—the company has always used AI. Wacksman, who joined in 2009 and became CEO in 2024, notes that machine learning is the engine behind those “Zestimates” that gauge a home’s worth at any given moment. Zestimates became a viral sensation that helped make the app irresistible, and sites like Zillow Gone Wild—which is also a TV show on the HGTV network—have built a business around highlighting the most intriguing or bizarre listings.

More recently, Zillow has spent billions aggressively pursuing new technology. One ongoing effort is upleveling the presentation of homes for sale. A feature called SkyTour uses an AI technology called Gaussian Splatting to turn drone footage into a 3D rendering of the property. (I love typing the words “Gassian Splatting” and can’t believe an indie band hasn’t adopted it yet.) AI also powers a feature inside Zillow’s Showcase component called Virtual Staging, which supplies homes with furniture that doesn’t really exist. There is risky ground here: Once you abandon the authenticity of an actual photo, the question arises whether you’re actually seeing a trustworthy representation of the property. “It’s important that both buyer and seller understand the line between Virtual Staging and the reality of a photo,” says Wacksman. “A virtually staged image has to be clearly watermarked and disclosed.” He says he’s confident that licensed professionals will abide by rules, but as AI becomes dominant, “we have to evolve those rules,” he says.

Right now, Zillow estimates that only a single-digit percentage of its users take advantage of these exotic display features. Particularly disappointing is a foray called Zillow Immerse, which runs on the Apple Vision Pro. Upon rollout in February 2024, Zillow called it “the future of home tours.” Note that it doesn’t claim to be the near-future. “That platform hasn’t yet come to broad consumer prominence,” says Wacksman of Apple’s underperforming innovation. “I do think that VR and AR are going to come.”

Zillow is on more solid ground using AI to make its own workforce more productive. “It’s helping us do our job better,” says Wacksman, who adds that programmers are churning out more code, customer support tasks have been automated, and design teams have shortened timelines for implementing new products. As a result, he says, Zillow has been able to keep its headcount “relatively flat.” (Zillow did cut some jobs recently, but Wacksman says that involved “a handful of folks that were not meeting a performance bar.”)



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Do Waterproof Sneakers Keep the Slosh In or Out? Let WIRED Explain

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Do Waterproof Sneakers Keep the Slosh In or Out? Let WIRED Explain


Running with wet feet, in wet socks, in wet shoes is the perfect recipe for blisters. It’s also a fast track to low morale. Nothing dampens spirits quicker than soaked socks. On ultra runs, I always carry spares. And when faced with wet, or even snowy, mid-winter miles, the lure of weatherproof shoes is strong. Anything that can stem the soggy tide is worth a go, right?

This isn’t as simple an answer as it sounds. In the past, a lot of runners—that includes me—felt waterproof shoes came with too many trade-offs, like thicker, heavier uppers that change the feel of your shoes or a tendency to run hot and sweaty. In general, weatherproof shoes are less comfortable.

But waterproofing technology has evolved, and it might be time for a rethink. Winterized shoes can now be as light as the regular models, breathability is better, and the comfort levels have improved. Brands are also starting to add extra puddle protection to some of the most popular shoes. So it’s time to ask the questions again: Just how much difference does a bit of Gore-Tex really make? Are there still trade-offs for that extra protection? And is it really worth paying the premium?

I spoke to the waterproofing pros, an elite ultra runner who has braved brutal conditions, and some expert running shoe testers. Here’s everything you need to know about waterproof running shoes in 2026. Need more information? Check out our guide to the Best Running Shoes, our guide to weatherproof fabrics, and our guide to the Best Rain Jackets.

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How Do Waterproof Running Shoes Work?

On a basic level, waterproof shoes add extra barriers between your nice dry socks and the wet world outside. If you’re running through puddles deep enough to breach your heel collars, you’re still going to get wet feet. But waterproof shoes can protect against rain, wet grass, snow, and smaller puddles.

Gore-Tex is probably the most common waterproofing tech in footwear, but it’s not the only solution in town. Some brands have proprietary tech, or you might come across alternative systems like eVent and Sympatex. That GTX stamp is definitely the one you’re most likely to encounter, so here’s how GTX works.

The water resistance comes from a layered system that is composed of a durable water repellent (DWR) coating to the uppers with an internal membrane, along with other details like taped seams, more sealed uppers with tighter woven mesh, gusseted tongues, and higher, gaiter-style heel collars.



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