Business
US Tariffs On Imports Of Heavy Trucks, Buses Comes Into Effect
New Delhi: A 25 per cent US tariff on medium and heavy-duty trucks and a 10 per cent duty on buses took effect on Saturday, following President Donald Trump’s administration’s investigation into national security risks from these imports.
“Products subject to tariffs under this proclamation will not be subject to additional or existing sectoral tariffs on steel, aluminium, copper, automobiles and automobile parts, and lumber,” the White House said in a statement.
President Trump started the investigations, under the authority of the Trade Expansion Act of 1962, to impose tariffs on various categories of goods in efforts to boost domestic manufacturing and punish countries deemed to be taking advantage of the United States.
The move is “vital for America’s military readiness, emergency response capabilities, and critical infrastructure for economic activity,” the White House statement said. Trucks will be exempted from separate “reciprocal” duties setting out rates varying by trading partners.
The American Trucking Associations, representing some 37,000 companies, urged in May for the Trump administration to hold off truck tariffs, citing concerns that reduced sales would negatively impact manufacturers, dealers, and motor carriers.
Under the new tariff regime, trucks qualifying for favourable US-Mexico-Canada Agreement (USMCA) treatment will incur 25 per cent tariffs solely on their non-US content. Additionally, eligible truck parts will enter the US tariff-free until the Commerce Department establishes a process to identify non-US content.
A United Overseas Bank analysis found that over 70 per cent of heavy trucks are imported from Mexico, while approximately 20 per cent come from Canada. Trade pressure has impacted Mexico, with heavy vehicle exports to the U.S. declining nearly 26 per cent year-on-year from January to August. Mexico’s economy shrank 0.3 per cent YoY in the third quarter, as the country engaged in discussions with Washington to seek relief from extensive tariffs.
Business
Mehli Mistry files caveat on removal from Tata Trusts; cites past resolution to contest ouster – The Times of India
MUMBAI: Mehli Mistry, whose reappointment on Tata Trusts boards was denied by a majority decision last week, filed a caveat before the charity commissioner in Mumbai Saturday requesting an opportunity to be heard before any decision on a change is sanctioned.Mistry, executor of Ratan Tata‘s will, has also sent the caveat notice to all trustees of Sir Dorabji Tata Trust, Sir Ratan Tata Trust, and Bai Hirabai Jamsetji Navsari Charitable Institution, including chairman Noel Tata, whose wife Aloo is his first cousin.Rules require the Trusts to file a report with the charity commissioner on the changes within 90 days. Once the charity commissioner accepts the new board composition, only then can the Trusts make changes in the signatories of their bank accounts, official correspondence, etc. Charity commissioner is the first judicial forum where grievances related to public charities are taken up.A caveat is filed to protect the petitioner’s interest to ensure that he is notified of the proceedings and has an opportunity to participate in the hearings before any order by the charity commissioner is passed in the particular matter, said senior Supreme Court advocate HP Ranina. In other words, a caveat is a notice not to sanction a change in the board of trustees without Mistry’s submissions. Tata Trusts will also present their arguments before the charity commissioner.

At Tata Trusts, reappointment of a trustee requires unanimous consent of all trustees. Mistry, who was inducted into the boards of Tata Trusts by Ratan Tata in Oct 2022 for three years, had a tenure which expired on October 28, 2025. On October 23, the Trusts circulated a circular seeking trustees’ consent on his reappointment as a permanent trustee. Noel and Trusts’ vice chairmen Venu Srinivasan and Vijay Singh denied Mistry’s continuation, while three other trustees, Pramit Jhaveri, Darius Khambata and Jehangir Jehangir, favoured his reappointment. Ratan Tata’s brother Jimmy Tata abstained from participation. Since there was no unanimity, Mistry’s trusteeship was not renewed.Ranina told TOI that Mistry’s defence before the charity commissioner will be the unanimous October 17, 2024 resolution passed by the trustees that they all will be reappointed as permanent trustees as and when their existing tenures expire. Ranina said any resolution passed by the Trusts is binding on the public charities according to the Maharashtra Public Trusts Act and the Trusts’ deeds. If Trusts want to revoke the October 17 resolution, then they will have to call a meeting and all the trustees will have to unanimously rescind it, Ranina added.However, a trustee who didn’t support Mistry’s reappointment, had said that the October 17 resolution cannot be interpreted as a procedural formality, which undermines the trustees’ fiduciary duties and runs contrary to the law. Senior advocate Devdatt Kamat said Mistry would need to show how due process in conducting the vote rejecting his reappointment was impaired or if there was a mala fide action or if the trust deed was breached since much would also depend on the deed.Senior counsel Shekhar Naphade said the “jurisdiction of the charity commissioner is very limited and confined only to the genuineness and it is not for the charity commissioner to decide the wisdom or its propriety, but if it leads to a deadlock or issues of any alleged mal-administration, the charity commissioner can step in. Otherwise the Trust is entitled to manage its own affairs in terms of its trust deed.If a trusteeship is not renewed, it constitutes a change in composition of the board of trustees which requires under Sec 22 to be formally and mandatorily reported to the charity commissioner via a change report within 90 days of the change that occurred.”The law also provides for provisional acceptance by the deputy or assistant charity commissioner of the change report within 15 working days of it being filed and for a notice to be issued inviting objections to such change within 30 days from the notice date. The Maharashtra Public Trusts Act provides that if no objections are received the change becomes final, but if objections are made, the deputy charity commissioner “may” hold an inquiry and give a finding in three months.Bombay high court in an Oct 2025 judgment held that in a dispute over management of affairs of a trust, an inquiry would determine the lawful appointment or removal of a trustee and a member removed from the trust could legitimately intervene.
Business
Will AI mean the end of call centres?
Jane WakefieldTechnology reporter
Getty ImagesAsk ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the summary of which is “they will work side by side”.
Humans though, are not so optimistic.
Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times that AI may soon mean that there is “minimal need” for call centres in Asia.
Meanwhile, AI will autonomously resolve 80% of common customer service issues by 2029, predicts business and technology research firm Gartner.
There is currently a lot of hype around “AI agents”. That is the term given to AI systems that can operate more autonomously and make decisions.
They could turbo-charge current non-AI chatbots, known as “rule-based chatbots”, which can only answer a set list of questions.
My own recent experience with parcel delivery firm Evri’s chatbot illustrates the existing, non-AI state of play.
My parcel had not arrived, and Ezra (the name of the chatbot), offered to “get this resolved straight away”.
It asked for a tracking reference, and after I had typed that in, it told me that my parcel had been delivered.
I could request proof of delivery, and when I did so it showed me a photo of the package… at the wrong front door. And there was no option to advance the conversation after this “evidence” was shown.
In response, Evri tells the BBC it is investing £57m to further improve the service.
“Our intelligent chat facility uses tracking data to suggest the most helpful responses and ensure the customer’s parcel is delivered as soon as possible, if this has not happened as scheduled,” it says.
“Our data confirms the vast majority of people get the answers they need from our chat facility, first time, within seconds. We’re always reviewing feedback to ensure our services are as helpful as possible, and we continue to make enhancements on a rolling basis.”
On the flipside, rival parcel delivery firm DPD had to disable its less rule-bound AI chatbot after it criticised the company and swore at users.
Getty ImagesGetting the balance right between being on brand and genuinely helping customers is a tricky one for businesses to grapple with as they migrate to AI.
Some 85% of customer service leaders are exploring, piloting or deploying AI chatbots, according to Gartner. But it also found that only 20% of such projects are fully meeting expectations.
“You can have a much more natural conversation with AI,” says Garner analyst Emily Potosky.
“But the downside is the chatbot could hallucinate, it could give you out-of-date information, or tell you completely the wrong thing. For parcel delivery I would say rules-based agents are great because there are only so many permutations of questions about someone’s package.”
Resources and money are among the key reasons businesses may be considering the move from human to AI customer service. But Ms Potosky points out that it isn’t a given that AI will be cheaper than human agents.
“This is a very expensive technology,” she says.
The first thing that any business wanting to replace humans with AI will have to do is ensure that they have extensive training data.
“There’s this idea that knowledge management becomes less important because generative AI can solve the fact that their knowledge is not particularly well organised, but actually the opposite is the case,” adds Ms Potosky.
“Knowledge management is more important when deploying generative AI.”
Joe Inzerillo, chief digital officer at software giant Salesforce, tells the BBC that call centres provide fertile training grounds for AIs, particularly ones that have been moved to low-cost areas such as the Philippines and India.
This is because a lot of staff training will have been done, which the AI can also learn from.
“You have a huge amount of documentation, and that’s all really great stuff for the AI to have when it is going to take over that first line of defence,” he says.
Salesforce’s AI-powered customer service platform, AgentForce, is currently being used by a range of customers from Formula 1, to insurance firm Prudential, restaurant-booking website Open Table, and social media site Reddit.
Mr Inzerillo says that when Salesforce first put the platform through its paces it learned some valuable lessons about how to make the AI seem more human-like.
“While a human might say ‘sorry to hear that’, the agent just opened a ticket,” says Mr Inzerillo.
So the AI was trained to show more sympathy, especially when a customer has a problem.
Salesforce also found that not allowing the agent to talk about competitors proved problematic.
“This backfired when customers asked legitimate questions about integrating Microsoft Teams with Salesforce,” says Mr Inzerillo. “The agent refused to help because Microsoft appeared on our competitor list.”
The firm subsequently replaced that rigid rule.
Salesforce has ambitious plans for the continuing rollout of its AI agents, and so far it claims that they are a hit with its customers. It also says that the vast majority of customers, 94%, are choosing to interact with AI agents when given the option.
“We’ve seen customer satisfaction rates that are in excess of what people get with humans – then AI can unlock the next level of customer service,” says Mr Inzerillo.
It has also meant that the firm has cut customer service costs by $100m, but he was keen to play down recent headlines that suggest this has led to 4,000 jobs being slashed.
“A very large percentage of those people got redeployed in other areas around customer service.”
Fiona ColemanFiona Coleman runs QStory, a firm which is using AI to offer human call centre workers more flexibility in their shift patterns. Its customers include eBay and NatWest.
While she sees the value in AI improving working conditions, she is not sure the technology can ever replace humans entirely.
“There are times where I don’t want to have a digital engagement, and I want to speak to a human,” she says.
“Let’s see what it looks like in five years’ time – whether an AI can do a mortgage application, or talk about a debt problem. Let’s see whether the AI has got empathetic enough.”
The use of AI in customer service could, in fact, already be facing a backlash.
Legislation currently proposed in the US to move off-shore call centres back to America also requires businesses to disclose the use of AI, and transfer a caller to a human if asked to do so.
Meanwhile, Gartner predicted that by 2028 the EU may mandate what is called ‘the right to talk to a human” as part of its consumer protection rules.
Business
China to ease chip export ban in new trade deal, White House says
China will begin easing an export ban on automotive computer chips vital to production of cars across the world as part of a trade deal struck between the US and China, the White House has said.
The White House confirmed details of the deal in a new fact sheet after Xi Jinping and Donald Trump met in South Korea this week.
The nations also reached agreements on US soybean exports, the supply of rare earth minerals, and the materials used in production of the drug fentanyl.
The deal de-escalates a trade war between the world’s two largest economies after Trump hit China with tariffs after he entered office this year, leading to rounds of retaliatory tariffs and global business uncertainty.
Chinese Embassy in Washington spokesman Liu Pengyu told the BBC in a statement that details of the agreements reached had been shared by “competent authorities”.
“China-US economic and trade relations are mutually beneficial in nature,” he said.
“As President Xi Jinping noted, the business relationship should continue to serve as the anchor and driving force for China-US relations, not a stumbling block or a point of friction.”
Speaking on Sunday following the release of the deal details, Treasury Secretary Scott Bessent told CNN: “We don’t want to decouple from China… (But) they’ve shown themselves to be an unreliable partner.”
Much of what is in Saturday’s fact sheet was announced by Trump and other officials following the meeting between the two leaders.
Trump had described the talks, held in South Korea, as “amazing”, while Beijing had said they had reached a consensus to resolve “major trade issues”.
One of the issues addressed in the deal was the export of automotive computer chips. There had been concern that a lack of chips from Nexperia, which has production facilities in China, could create global supply chain issues.
Nexperia is a Chinese-owned company, but is based in the Netherlands. About 70% of Nexperia chips made in Europe are sent to China to be completed and re-exported to other countries.
The fact sheet states that China will “take appropriate measures to ensure the resumption of trade from Nexperia’s facilities in China, allowing production of critical legacy chips to flow to the rest of the world”.
It follows Beijing saying on Saturday that it was considering exempting some firms from the ban.
Last month, the likes of Volvo Cars and Volkswagen warned a chip shortage could lead to temporary shutdowns at their plants, and Jaguar Land Rover said the lack of chips posed a threat to their business.
On other key issues, Beijing will now pause export controls it brought in last month on rare earth minerals – vital in the production of cars, planes and weapons – for a year.
The White House also said it would lower tariffs brought in to curb the import of fentanyl into the US, with China agreeing to take “significant measures” to deal with the issue.
Fentanyl is a synthetic drug manufactured from a combination of chemicals, and while it is approved for medical use in the US, the powerful and highly-addictive substance has since become the main drug responsible for opioid overdose deaths in the US.
The chemicals used in its manufacturing, some of which have legitimate uses, are mostly sourced from China.
On soybeans, China has committed to buying 12 million tonnes of US soybeans in the last two months of 2025, and 25 million metric tonnes in each of the following three years – which is roughly the level they were previously at.
China’s decision to stop purchasing soybeans from the US earlier this year denied American farmers access to their largest export market.
In response, Trump revived a bailout for farmers which was in place during his first term in office.
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