Business
‘Business rates changes will cost me £62,000’
The owner of a small pub chain in the south east of England has said his costs will rise by £62,000 per year after changes announced in the Budget.
Phil Thorley, who runs the Thorley Taverns pub group, said business rates – a tax on commercial properties – will rise for 17 of his 18 sites, despite Rachel Reeves promising lower taxes for retail, leisure and hospitality firms.
Reeves had vowed to introduce the lowest taxes since 1991 for pubs, restaurants and small shops by increasing the levy on higher-value properties such as warehouses used by Amazon and other online giants.
The government said changes it had made meant it was saving most “typical independent pubs” £4,800 per year.
A firm’s rateable value is based on how much it would cost to rent a firm’s property for a year, and is used to calculate a business’s rates bill.
The government said it would calculate business rates for 750,000 High Street retail and hospitality firms using a lower percentage of the rateable value of premises, but this lower tax rate was not as generous as expected.
At the same time, many firms have seen their rateable value increase and face the phasing out of a Covid-era 40% discount from April.
The net result is that, despite some transitional relief, lots of them will see significant increases in their business rates bill.
Transitional relief caps the increase in rates for each year. For properties outside London with a rateable value of £20,000 to £100,000, the limit is 15% in 2026-27, 25% in 2027-28, 40% in 2028-29 (plus inflation).
UK Hospitality estimates that an average pub would pay £12,900 more over those three years, while an average hotel would pay £205,200 more.
Mr Thorley told BBC Radio 4’s Today programme that the rateable value at most of his sites had “gone north”.
“A further £62,000 worth of costs onto the business, which is absolutely at its knees at the moment.”
He said the industry was already under significant pressure following the chancellor’s first Budget last October, which pushed up hiring costs with a hike in employer national insurance contributions and the minimum wage.
Mr Thorley said another minimum wage hike will mean “less employment, less investment, less training in the people that we’ve got, and less jobs for young people”.
And he warned the chancellor’s Budget would “be the death knell to the British pub”.
The government said it is protecting pubs, restaurants and cafes with a £4.3bn package of support, limiting firms’ business rates bills.
A Treasury spokesperson said: “This comes on top of cutting the cost of licensing to help more offer pavement drinks and al fresco dining, keeping our cut to alcohol duty on draught pints and capping corporation tax.”
But Elaine Wrigley, the owner of Atlas Bar in Manchester, said Reeves’ latest Budget was “smoke and mirrors”.
She told the BBC the rateable value of her bar, used to calculate its business rates bill, has jumped from £69,000 in 2023 to £97,000. And she said that even with lower multipliers for small retail, leisure and hospitality firms she is still facing a 15% increase in her business rates bill.
“She may well have said it’s the lowest rate and the best support but it’s from the highest base,” Ms Wrigley said.
She added: “We’ve put our prices up four times in the last 12 months, but we’re at a point now where we feel like we can’t put any more on to our customers, so subsequently our margins are being reduced and being squeezed which is not helpful.”
And Sacha Lord, chairman of the Night Time Industries Association (NTIA) said the business rates changes amount to a “stealth tax” on High Street pubs, restaurants and bars.
He told the BBC operators initially welcomed the Budget, but the impact of revaluations became clear within hours of the chancellor’s statement.
“Once this kicks in in April, we are expecting to see more closures than ever before, including during the pandemic,” Mr Lord warned.
The Conservatives dubbed the chancellor’s business rates changes “a bombshell” and warned many pubs, restaurants and shops would see their bills “going up, by a lot”.
Shadow business secretary Andrew Griffith said the government had previously consulted on a far larger discount to business rates, but had “bottled it”.
“The result will be more closures, fewer jobs, and lower growth,” he said.
He called on Reeves to change course urgently, adding that “businesses need certainty before they face these bills in April”.
The Liberal Democrats said Reeves should “throw our hospitality sector a lifeline”.
Treasury spokeswoman Daisy Cooper added: “Our pubs, cafes, and restaurants are already on their knees, and these choices will only force more high street businesses to shut up shop.”
She called for the chancellor to cut the rate of VAT for the sector.
Business
United Airlines CEO confirms he approached American Airlines about merger
United Airlines CEO Scott Kirby (L) and American Airlines CEO Robert Isom listen as U.S. Transportation Secretary Sean Duffy speaks to reporters outside the White House on October 30, 2025 in Washington, D.C.
Kevin Dietsch | Getty Images
United Airlines CEO Scott Kirby confirmed Monday that he contacted American Airlines about a potential merger, a possibility American rejected.
“I approached American about exploring a combination because I thought we could do something incredible for customers together,” Kirby said in a statement. He said he shared his “big, bold vision” because he was confident it could win regulatory approval.
American rejected the idea and its CEO, Robert Isom, last week said such a merger would be bad for customers and “anticompetitive.”
Kirby had floated the idea to the Trump administration earlier this year, according to people familiar with the matter who weren’t authorized to discuss the private conversation, in hopes that the combination would mean a big global airline to compete with foreign rivals
American declined to comment on Kirby’s Monday statement.
“I was hoping to pitch that story to American, but they declined to engage and instead responded by publicly closing the door,” Kirby said in his statement Monday. “And without a willing partner, something this big simply can’t get done.”
He said that “American’s public comments make it clear that a merger like this is off the table for the foreseeable future” but outlined his vision for a combined airline.
Kirby reiterated that the country has deficit with foreign airlines that fly more than half of the long-haul seats into the U.S., with most of the customers being Americans.
“The combined scale of United and American would be a better way to compete with foreign carriers,” he said.
President Donald Trump said he was against the idea of a combination last week.
“I don’t like having them merge,” he told CNBC’s “Squawk Box” on Tuesday morning. He said he would, however, like someone to buy struggling discount carrier Spirit but he also suggested that the federal government could “help that one out.”
Spirit and the Trump administration are in advanced talks for a rescue package.
Business
This bank CEO let his AI clone handle an earnings call — now he’s signing an OpenAI deal
Sam Sidhu, CEO of Customers Bank.
Courtesy: Customers Bank
Nearly half an hour into a conference call on Friday to discuss first-quarter results with analysts, Customers Bank CEO Sam Sidhu revealed something unusual — up until that point, he hadn’t actually been speaking.
“The prepared remarks you heard on my behalf today were delivered by my AI clone, not read by me,” Sidhu said, calling it a potential first for a public company earnings call.
The point of the stunt, he said, was to underscore a broader shift happening as Customers Bank, a $25.9 billion asset lender catering to startups and small businesses, embraces artificial intelligence.
Customers Bank has signed a multiyear partnership with OpenAI in which the AI giant will embed engineers at the company to help it automate lending and client onboarding, CNBC has learned exclusively.
The deal is part of Sidhu’s effort to get ahead of other banks in the industry’s race to transform itself using AI agents as a new digital workforce. His strategy hinges on automating core banking processes — slashing loan timelines from weeks to days, for instance — and scaling growth without adding staff at the same pace.
While many bankers have described AI in broad terms like productivity gains, Sidhu is tying it directly to financial targets.
Sidhu told CNBC that the project will improve the firm’s efficiency ratio from about 49 to the low 40s, boosting the bank’s returns starting next year.
The relationship with OpenAI — which has targeted finance as one of its core industries, even hiring former bankers to train its models — will be a symbiotic one for the AI giant, according to the bank CEO.
“We’re going to be co-creating enterprise solutions they could potentially sell to other banks in the future,” Sidhu said. “The goal here is end-to-end, automated agentic led workflow” for lending, deposits and payments.
OpenAI said it was proud to help Customers Bank “as they build a more intelligent operating model that empowers employees, strengthens client service, and sets a new standard for regional banking,” chief revenue officer Denise Dresser said in a statement provided to CNBC.
Always-on workers
The bank expects to roll out AI agents across lending, deposits and payments over the next six to 12 months.
If they succeed, closing a commercial loan will go from taking 30 to 45 days, including underwriting, document collection and legal negotiations, to about seven days, Sidhu said.
Opening accounts for complex commercial clients, which can take more than a day, will be collapsed to under 20 minutes using conversational AI and automated document gathering, he said.
“When you have an autonomous agent, you’re essentially creating a digital worker … and they can work around the clock,” Sidhu said.
Customers Bank has been laying the groundwork for this announcement for years, first tapping OpenAI in 2023 because Sidhu had what he describes as a tiny investment in the AI giant through his contacts in the venture capital world. The OpenAI deal signed last week broadens their relationship, enabling AI engineers into the bank’s processes, he said.
The bank is among a handful of smaller lenders that target the startup and venture capital community, and it reportedly bid for Silicon Valley Bank in 2023 amid the regional banking crisis that year.
Key advantage
While it is a relatively tiny firm compared to the likes of JPMorgan Chase, which has $4.9 trillion in assets, Customers Bank has a key advantage, according to Sidhu, who began his career at Goldman Sachs in 2004. The megabanks have sprawling global operations and far higher complexity and regulatory standards for AI implementation, he said.
“Smaller banks are not going to be expected to have the same level of frameworks as many of the larger banks,” he said. Regulators want community and regional banks “to be able to compete with larger banks.”
The lender already uses AI to write half the firm’s software code and has saved 28,000 hours of work so far, equal to not hiring about 15 full-time employees, he said.
“This is an opportunity for us to potentially slow that hiring … and do more revenue per employee,” he said.
The bank is also exploring entering new businesses that would have been prohibitively expensive to tackle before AI agents. For these AI-native business lines, smaller teams oversee automated systems that handle work previously requiring large numbers of humans, he said.
Unlike typical software licensing agreements, Sidhu said both sides are contributing resources to build new tools together, with OpenAI gaining real-world use cases inside a regulated financial institution.
“It’s going to benefit our investors. It’s going to benefit our customers,” Sidhu said. “Our regulators will hopefully also be happier over time, because they’re going to see us reducing risk as well.”
Business
Spotify teams up with Peloton to launch global fitness content hub
Spotify is increasing its push beyond music and podcasts as the company on Monday announced a new fitness category partnership with Peloton Interactive.
The deal will make more than 1,400 Peloton classes available to Spotify Premium subscribers across most of its global markets, embedding fitness content directly into Spotify’s existing audio and video ecosystem, according to the companies. The offering includes strength training, Pilates, barre, yoga, meditation and more.
“As we continue to forge a path deeper into wellness, our work with Spotify is just our latest move to expand our reach and capture new revenue streams through Peloton’s unmatched experience, content and instruction,” Peloton’s chief commercial officer, Dion Camp Sanders, said in the release.
Neither company disclosed financial terms, but the partnership is an indication of both companies’ strategic priorities.
For Spotify, the move represents a deeper expansion into wellness, opening up new engagement and monetization pathways beyond its core music and podcast business. Fitness content keeps users on the platform longer and creates opportunities to layer in subscriptions, advertising and creator-driven revenue streams, the company said in a release.
Spotify said more than 150 million fitness playlists are already active globally, with nearly 70% of Premium users reporting they work out monthly.
“Fitness is a natural extension of how people already use Spotify today — to get motivated, recover and reset,” a Spotify spokesperson told CNBC.
Spotify is also building out a broader creator ecosystem around fitness beyond Peloton, working with fitness creators like Yoga With Kassandra, Caitlin K’eli Yoga, Sweaty Studio and Chloe Ting who can monetize through existing tools such as the Spotify partner Program.
For Peloton, the agreement accelerates its pivot away from a hardware-centric model toward scalable, high-margin content distribution. CEO Peter Stern said the deal also builds on his international expansion ambitions.
“Spotify provides a global stage for our instructors, in which they have now the ability to meet hundreds of millions of Spotify Premium subscribers,” Stern told CNBC.
By tapping Spotify’s reach, Peloton is gaining exposure without requiring users to own its equipment or subscribe to its standalone app.
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