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Southwest CEO says airline ‘actively pursuing’ network of airport lounges

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Southwest CEO says airline ‘actively pursuing’ network of airport lounges


A Southwest Airlines plane takes off from Minneapolis–Saint Paul International Airport in Minneapolis, Minnesota, U.S., November 7, 2025.

Tim Evans | Reuters

Southwest Airlines is “actively pursuing” the possibility of opening a network of airport lounges, CEO Bob Jordan told CNBC on Wednesday, as the airline industry continues to fight over premium travelers.

“I think lounges would be a huge, next benefit for our customers,” Jordan said in an interview. “And you [would] have a lounge network that allows you to offer that premium credit card that provides lounge access.”

Southwest is discussing airport leases and lounge possibilities, along with its credit card partner, Chase. The Dallas-based airline in October won approval for an airport lounge at Honolulu’s Daniel K. Inouye International Airport.

Jordan declined to provide a time frame for opening what would likely be a “network” of airport lounges but said “it’s clear our customers want lounges, and we’re pursuing the customer.”

“We’re gonna make sure that we have a network of lounges that meets the needs of the network that we have,” he said.

Read more CNBC airline news

Large carriers from Delta Air Lines to smaller ones like JetBlue Airways, along with credit card companies like American Express, Capital One and Chase have been building airport lounges, spaces they’ve leaned on to reel in and retain higher-spending consumers.

A J.D. Power report released Wednesday said 82% of people it surveyed said they chose an airline based on lounge access.

Southwest, which carries more customers domestically than any other airline, has drastically changed its business model over the past year to scrap open seating in favor of assigned seats, among other things. It even started charging customers to check bags earlier this year to increase revenue as pressure ramped up from activist Elliott Investment Management.

Southwest this fall started offering free Wi-Fi to members of its loyalty program. Jordan said the company is open to pursuing other onboard providers for in-flight internet, including Space X’s Starlink, the service United Airlines recently started using.



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Heineken to boost British pubs with £44 million investment before World Cup

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Heineken to boost British pubs with £44 million investment before World Cup


Heineken has announced a substantial investment exceeding £44 million into hundreds of its pubs across the UK, a move expected to create approximately 850 jobs.

The Dutch brewing giant’s Star Pubs operation, which manages 2,350 sites nationwide, is undertaking this significant financial commitment despite a challenging period for the pub sector.

The industry has faced considerable pressure over the past year, grappling with escalating labour costs and increases in national insurance contributions.

Concurrently, consumer spending has been constrained by concerns over inflation and rising unemployment, further impacting pub revenues. However, pubs did receive additional business rates support from the government last month, aimed at alleviating some of these financial burdens.

Lawson Mountstevens, managing director of Star Pubs, indicated that the investment strategy is partly designed to bolster revenues and help the group navigate the recent “sustained increases in running costs”.

The Heineken investment comes ahead of the World Cup (PA)

This year, £44.5 million will be allocated to upgrades for 647 pubs. A notable 108 of these venues are earmarked for particularly significant cash injections, with each transformation costing at least £145,000.

Heineken clarified that while the majority of its pubs are group-owned, they are independently operated by local licensees. A key focus for this investment, particularly in the lead-up to the 2026 football World Cup, will be on sports-focused venues.

The pub firm and brewer has a history of significant investment in British pubs, having pumped £328 million into the sector since 2018. Work has already commenced at 52 locations, including eight projects dedicated to reopening boarded-up pubs that have endured lengthy closures.

Mr Mountstevens also urged the government to reduce the tax burden on pubs, arguing it would ease cost pressures and foster further job creation within the industry.

He stated: “We can only do so much; the root-and-branch reform of business rates that the industry has been calling for over many years is urgently required, as well as a lowering of the burden of taxation on pubs, including VAT and beer duty.”

He concluded with a direct appeal: “We are calling on the Government to support us in bringing out the best in the Great British pub.”



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GameStop makes $55.5bn takeover offer for eBay

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GameStop makes .5bn takeover offer for eBay



GameStop’s boss Ryan Cohen says he sees potential to make eBay a much bigger rival to Amazon.



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US denies Iranian report warship was struck by missiles

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US denies Iranian report warship was struck by missiles



It comes as the US said on Monday it will begin to help “guide” vessels out of the Strait of Hormuz.



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