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Telecoms giant loses more than 200,000 broadband customers

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Telecoms giant loses more than 200,000 broadband customers


Telecoms giant BT has reported a significant slowdown in customer losses, signalling a potential stabilisation within the fiercely competitive broadband market.

The group revealed it shed 210,000 broadband customers during the final three months of 2025.

This figure proved less severe than market expectations, which had predicted losses exceeding 230,000.

Consequently, BT has adjusted its full-year projection for Openreach fixed-line broadband customer losses downwards, now forecasting 850,000, an improvement from its earlier estimate of 900,000.

Simultaneously, the company experienced a notable surge in demand for full-fibre coverage, successfully adding 571,000 new customers in the quarter.

Openreach has contended with customer attrition in recent years, largely due to the rise of low-priced competitors, often termed “retail altnets,” including providers like CityFibre.

However, chief executive Allison Kirkby informed the Press Association that this competitive pressure is now “abating” as BT continues to expand its full-fibre infrastructure across the country.

The group stressed it was on track to meet its financial guidance for the current year (BT/PA)

She said: “We’re building further and faster across the country than anybody else, because we’re getting into the areas where we didn’t previously have fibre.

“Now we have two-thirds of the country on fibre and we’re seeing reduced competition, so the consumer demand is there.”

The telecoms giant reported that revenues fell by 4 per cent to £5 billion in the quarter to December 31 due to service revenue declines.

It was also impacted by lower equipment revenues, largely linked to weakness in handsets, and divestments.

Adjusted UK service revenues fell by 2 per cent to £3.8 billion for the quarter.

Meanwhile, pre-tax profits fell to £183 million for the quarter, compared with £427 million a year earlier, after being hit by £214 million of losses related to its sports joint venture behind TNT Sports.

It runs the joint venture alongside US media giant Warner Bros Discovery, which has been at the centre of a bidding war between rivals Netflix and Paramount Skydance.

BT said it was now projecting the loss of 850,000 Openreach fixed-line broadband customers for the full year, down from a previous 900,000 estimate

BT said it was now projecting the loss of 850,000 Openreach fixed-line broadband customers for the full year, down from a previous 900,000 estimate (PA Wire)

BT stressed it was still on track to meet its financial guidance for the current year.

Ms Kirkby said: “BT continues to deliver on its strategy – building and connecting the UK to the best next-generation networks at record pace, while accelerating our transformation.

“Our network leadership strengthened further in the quarter, with full-fibre broadband now reaching more than 21 million homes and businesses, and our 5G+ network accessible to 69 per cent of the population.

Openreach achieved record full-fibre connections and our consumer division again added customers in broadband, mobile and TV.”



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Why essentials like eggs, bread and milk cost so much more now

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Why essentials like eggs, bread and milk cost so much more now



Six supermarket brand eggs cost £1 in 2022. How much are they now, why have they gone up, and is anyone profiteering?



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Red tape, not bad luck, hits capital | The Express Tribune

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Red tape, not bad luck, hits capital | The Express Tribune



LAHORE:

Imagine a country sitting at the crossroads of South Asia and Central Asia, with a population of 250 million, abundant natural resources, and a GDP exceeding $450 billion, yet struggling to convince even its own businesspeople to invest at home.

That is Pakistan’s continued uncomfortable reality in 2026, and the way things are going, the business community believes that even after elevating higher, in the past one year due to perfect diplomacy, the government needs to take strict action against those civil servants and state officials, who still try to slow the pace of overseas and local investment as well as development work, which has jeopardised the growth of the country.

“Foreign direct investment (FDI) in Pakistan fell 31% during the first 10 months of financial year 2025-26, with total inflows coming in at $1.409 billion against $2.035 billion during the same period a year earlier,” said Mian Shafqat Ali, Founder of the Pakistan Industrial and Traders Association Front. He raised alarm over what he calls a deepening investment crisis, warning that both local and foreign investment has dipped to one of its lowest levels in recent memory.

He added that the root cause of this decline is not a lack of opportunity, but a system that actively discourages investors at every step. “The real obstacle in the way of investment is the layers upon layers of bureaucratic hurdles. Without removing these barriers, the dream of increasing investment cannot be realised.”

He noted that investors, both domestic and foreign, are deeply sensitive to the environment they operate in, and Pakistan’s current legal and regulatory framework, unpredictable energy policies, fluctuating exchange rates, and ad hoc government decisions have created an atmosphere of uncertainty that keeps capital away.

The business community by and large thinks that once the US-Israel-Iran conflict is settled fully, Pakistan can have better opportunities; however they simultaneously say that to grab those opportunities, “we need to settle our systems, which are dominated by anti-investment and anti-business culture”.

There are systems, which welcome and protect overseas as well as local investment; those societies belong to the first world or second world; “unfortunately here in Pakistan we are still unable to manage the smooth flow of Chinese investments, whom we call ‘iron brothers’,” said Bilal Hanif, a Lahore-based businessman.

“We keep building new institutions and launching new investment windows, but nothing changes on the ground because the real problem is structural. A foreign investor does not just look at your pitch; he looks at your court system, your tax regime, and whether rules will be the same two years from now. On all these counts, we are falling short,” he said.

Pakistan has averaged barely $2 billion in annual FDI over the past 26 years; a figure that expert bodies like the Pakistan Business Council say should be at least $12 billion per year, or roughly 3% of GDP, to meet basic development benchmarks. Meanwhile, regional competitors such as India, Vietnam, Indonesia, and even smaller economies like Bangladesh have consistently attracted far greater inflows, benefiting from predictable regulations, stronger investor protection, and long-term policy continuity.

Mian Shafqat Ali was clear that the failure does not rest with any single institution. He said the problem is not the fault of the Special Investment Facilitation Council (SIFC) or any other body, but rather the deeply entrenched systems that make doing business in Pakistan unnecessarily complicated.

“Until policymakers are willing to make difficult structural and political decisions, investment will remain weak, no matter how many new institutions are created,” he warned.

What investors consistently ask for is not complicated; it is political stability, simple regulations, and confidence that policies of today will not be reversed tomorrow. Pakistan, unfortunately, has struggled to offer any of these in a reliable manner. Frequent political disruptions, leadership changes, and policy discontinuity have created uncertainty that discourages long-term capital, and the capital does not avoid Pakistan because of a lack of opportunity, it avoids uncertainty.

“Government should move beyond announcements and focus on real structural reforms, overhauling the regulatory framework, simplifying business registration processes, ensuring energy availability at competitive rates and most importantly, providing a stable and consistent policy environment as without fixing the foundation, everything else is meaningless,” Ali added.



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Spirit’s collapse, high fuel prices test limits of summer vacation spending

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Spirit’s collapse, high fuel prices test limits of summer vacation spending


Travelers walk through the terminal at Ronald Reagan Washington National Airport on May 1, 2026.

Leslie Josephs | CNBC

Higher fuel prices are testing how badly consumers want to travel this summer, whether flying or driving.

Airfare hasn’t been this high since May 2022, when airlines stumbled out of the pandemic with aircraft and employee shortages to face hordes of consumers ready for “revenge travel.” Gasoline is above $4 a gallon and could get closer to $5 a gallon this summer, AAA warned this week.

Jet fuel prices doubled in the span of less than three months this year after the U.S. and Israel attacked Iran, kicking off a conflict that has left a key shipping channel effectively closed.

Domestic round-trip airfares in April averaged $623, the highest in nearly four years, according to data from the Airlines Reporting Corporation, which tracks travel agency ticket sales. Jet fuel is the second-biggest expense for airlines after labor, and carriers say they are increasingly passing those costs along to customers.

Separately, airlines are also trimming their growth plans because of higher fuel costs. Even if a route isn’t cut, fewer flights on certain routes means that customers will have fewer seats to choose from and, with demand robust, that could drive up prices even more.

Spirit Airlines, the most famous budget carrier in the U.S., shut down earlier this month, and partially blamed jet fuel prices for its failure to emerge from near back-to-back bankruptcies. It was the biggest U.S. airline collapse in decades. Other airlines swooped in to snatch up those customers in the aftermath, but the carrier’s demise removes a main purveyor of low fares.

The fuel spikes have set the stage for higher fares and more expensive gas station visits this summer. The start of the peak travel season Memorial Day weekend will be a taste of how much travelers will shell out to fly while everything from groceries to clothing has become more expensive this year.

The Transportation Security Administration said it expects to screen 18.3 million people between Thursday and next Wednesday, compared with the 18.5 million it saw over a similar period last year.

Read more about jet fuel’s impact on travel

Lackluster road trip growth

Road trips won’t be a bargain either. AAA this week forecast 39.1 million people will drive at least 50 miles between Thursday and Monday, up just 0.1% compared with last Memorial Day weekend. That was the least growth in a decade, AAA told CNBC.

Gasoline price site GasBuddy forecast this week that prices across the U.S. will average $4.48 on Memorial Day, up from $3.14 last year, and that prices could average $4.80 through Labor Day “if the Strait of Hormuz remains closed for a significant portion of the summer.”

A customer fills his vehicle with fuel at a gas station in Miami, April 13, 2026.

Joe Raedle | Getty Images

Still flying

Leisure travel intentions in the U.S. were slightly lower in March — at 82.8% compared with 83.1% the same month a year earlier — though they are still relatively high, UBS said in a note Monday.

“We believe the year-over-year moderation in travel intentions this year was likely due to higher jet fuel and other geopolitical concerns,” UBS airline analyst Atul Maheswari wrote. He added that the intent to travel is near the highest points in the past nine years.

So far, airline executives said, customers are still booking, and executives are optimistic about the summer travel season. They’ve also said they’re expecting a boost from the FIFA World Cup, which will be held in June and July in the U.S., Canada and Mexico, and from major concerts such as Harry Styles’ residencies in Amsterdam and London this summer.

United Airlines said it expects to carry 53 million travelers between June and August, up 3 million people from last year. American Airlines has forecast 75 million customers between May 21 and Sept. 8, after Labor Day, topping its previous record, in 2019.

Refueling trucks at LaGuardia Airport in New York, April 23, 2026.

Zhang Fengguo | Xinhua News Agency | Getty Images

‘What are you waiting for?’

Airlines have been pruning their schedules and axing unprofitable or less profitable routes but have been eager to fill in the gaps after Spirit’s collapse.

Travelers can still find deals if they’re flexible, said Kyle Potter, who runs the Thrifty Traveler website. He recommended using tools such as the “Explorer” tool in Google Flights that allows users to look up destinations by the length of trip and by month in a map view.

He also suggested flyers consider traveling on a Tuesday or Wednesday, when fares and traffic are often lower.

“That, in many cases, can save you hundreds of dollars per ticket, and multiply that by a family of four,” he said.

He had a simple message for travelers sitting on piles of frequent flyer miles.

“Now is the time to use your miles or your credit card points or both,” he said, warning that miles can end up devalued. “What are you waiting for? I think a lot of people hoard their miles because they want to go to to Europe in 2027.”

— CNBC’s Contessa Brewer contributed to this report.

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