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Why SLA gaps should not hinder cloud innovation | Computer Weekly

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Why SLA gaps should not hinder cloud innovation | Computer Weekly


As cloud adoption accelerates, organisations rely on Service Level Agreements (SLAs) to define expectations around availability, security, and performance, to access and process data or service use. Yet SLAs often lag behind innovation. For CTOs and CISOs, this misalignment is a strategic risk and they need to work out how to innovate securely when infrastructure guarantees do not reflect the complexity or criticality of modern digital services.

Rather than viewing SLA gaps as blockers, technology leaders should treat them as indicators of where governance, architecture and measurement must evolve. By taking steps to align SLAs with business objectives and complementing them with Experience Level Agreements (XLAs), Key Risk Indicators (KRIs), and Objectives and Key Results (OKRs), organisations can take control and innovate efficiently.

Innovation is advancing faster than SLA maturity

Modern cloud architectures increasingly rely on container orchestration and serverless computing. Technologies like robotic process automation, generative AI, and edge computing are reshaping service delivery. Yet SLA provisions from major cloud providers (e,g, AWS, Azure, Google Cloud) typically offer 99.9% to 99.99% availability, while actual performance varies depending on configuration and dependencies.

To bridge this gap, organisations can use XLAs to measure service quality and user experience. OKRs should align with XLAs to track business goals, while SLAs and KRIs support delivery and risk management. This model then links technical output to business impact and enables leaders to assess whether innovation is translating into measurable outcomes.

Evolving governance to close SLA gaps and curb shadow IT

Public cloud spending is projected to reach $723 billion this year (Gartner). However, SLA limitations can drive unauthorised use, especially in fast-moving domains like generative AI (MIT). Recent incidents involving ChatGPT, xAI (Grok) and GitHub repositories that were accessed through Microsoft Copilot show how sensitive internal data, submitted by staff seeking efficiency, was indexed by public search engines even after repositories were made private.

While cloud platform risk can be managed by restricting users to approved systems this does not eliminate the emergence of shadow IT and staff may still bypass official channels, exposing private data.  Management requires policy, training, and awareness, supported by clear governance and technical controls.

That underlines the need for continuous oversight and proactive governance and monitoring which moves from static compliance to dynamic enablement. This requires the alignment of technical controls with business goals, educating teams on acceptable use, and embedding KRIs into decision-making. Taken together these measures can help prevent shadow IT and maintain operational integrity.

Security and governance: Foundational enablers of cloud innovation

Cloud providers operate under shared responsibility models where infrastructure security is managed by the provider, while data, configuration, and access controls remain the customer’s responsibility.

This reinforces the need for layered security across the stack: hypervisor, application, access, monitoring, and operations. Security as Code, zero-trust architectures, and cloud-native tools such as AWS Security Hub and Google Cloud Security Command Center enable organisations to enhance security. These are also critical for compliance with regulations like the Digital Operational Resilience Act (DORA) and the EU Artificial Intelligence Act.

Governance frameworks such as the NIST Risk Management Framework and COBIT can help link IT with strategy. When integrated with OKRs, XLAs, SLAs, and KRIs, these frameworks can enable a structured approach to managing innovation responsibly.

Architectural strategies to address SLA limitations

Hybrid and multi-cloud strategies increase flexibility, allowing businesses to adjust SLAs through design choices such as microsegmentation, restricted access, and dedicated tenancy. Self-hosting open-source tools like Apache Spark can reduce reliance on commercial providers but need internal skills and governance to manage them. In addition, generative AI platforms may require hybrid configurations to meet data sovereignty requirements. This means that architectural decisions should reflect business needs and risk tolerance, not an idealised pursuit of perfect security.

Strategic withdrawal when SLA gaps are too significant

In some cases, SLA limitations, especially around compliance or sovereignty may require a shift to private cloud or self-hosted solutions. Offerings like AWS Outposts transfer some operational responsibility to the organisation, enabling greater control but requiring enhanced governance and technical capability.

That requires leaders to understand when strategic withdrawal from unmanageable risks can preserve resilience and readiness. Monitoring SLA exposure can then ensure agility and preparedness to allow organisations to re-engage when conditions improve or risks are mitigated.

Conclusion

SLA gaps are therefore not barriers to innovation but indicators of where leadership must act. CTOs and CISOs need to focus not just on meeting technical guarantees but ensuring cloud adoption supports measurable business outcomes.

They can do this by aligning OKRs with XLAs, and underpinning them with SLAs and KRIs, to build governance that is resilient and responsive. In highly regulated yet innovation-reliant economies, technology leaders must balance ambition with accountability. That can mean stepping back when risks are too great, and whether through hybrid cloud, compensating controls, or strategic vendor selection, remaining focused on enabling innovation securely and sustainably.

Ashley Barker, digital strategy and operations expert and Irfan Ahmed, cybersecurity expert, PA Consulting



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Dual-salt electrolyte enables aqueous zinc batteries to retain 93% capacity after 900 charging cycles

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Dual-salt electrolyte enables aqueous zinc batteries to retain 93% capacity after 900 charging cycles


Physical properties and electrochemical performance of decoupled dual-salt electrolyte. Credit: Nature Sustainability (2025). DOI: 10.1038/s41893-025-01646-1

A team of University of Adelaide researchers are exploring ways to create a safer and more sustainable battery for electric mobility and power grids. While lithium-ion batteries are currently the favored option by industry, the limitations associated with supply of the resource and environmental drawbacks are driving the search for more resilient alternatives.

Led by Professor Zaiping Guo, School of Chemical Engineering, the research group has been exploring the possibilities of rechargeable aqueous batteries (AZB).

“An AZB will use water-based liquid, usually water with dissolved zinc salts as the and zinc metal as the anode,” says Professor Guo.

“The liquid is water-based so it is not flammable, which makes it much safer than other batteries. They are also a promising alternative because of the abundance of zinc as a resource, its low environmental impact and the battery’s high volumetric capacity.”

However, AZBs have limited due to their narrow working temperature range, which has slowed down their practical use. The reactions between the zinc and electrolytes in AZBs are uncontrollable, which can cause hydrogen gas release and corrosion within the battery.

Professor Guo’s team has developed a decoupled dual- electrolyte (DDSE)—a battery electrolyte that uses two different zinc salts to enhance the performance of a liquid to control the behavior of ions. The research is published in the journal Nature Sustainability.

“One type of salt helps the battery work well in different temperatures and improves how fast the battery can charge, while the other type helps protect the zinc metal inside the battery, so it lasts much longer,” says first author Guanjie Li from School of Chemical Engineering.

“Together, they give the battery very good performance. It can charge quickly and work for many cycles, over a wide range of temperatures, and with very little energy loss when sitting unused.

“In our DDSE, the first salt-like zinc perchlorate, Zn(ClO4)2 stays mostly in the liquid and controls how the battery handles freezing and how fast ions move.

“The second salt-like zinc sulfate, ZnSO4 sticks to the zinc metal surface and protects it from damage. Because each salt stays in its own area and does its own job, the battery works much better overall. We used lots of advanced tools to see this special distribution and to understand the deeper science behind how it works.”

Senior Research Fellow and co-author Dr. Shilin Zhang says the cells kept 93% of their capacity even after 900 and worked from temperatures as cold as -40°C to as warm as +40°C.

“This is the first time such a well-balanced performance has been achieved in our field,” says Dr. Zhang.

“Unlike conventional ‘lean-water’ designs by high-concentration or organic-aqueous hybrid electrolytes, our decoupling strategy results in a non-flammable, affordable, and sustainable electrolyte formula, retaining the intrinsic merits of aqueous systems.

“This approach provides a clear path toward the practical deployment of AZBs in smart grids and electric vehicles, which, in turn, offers nations safer and more sustainable energy.

“Our next step is to try this electrolyte in more practical battery systems. We want to fine-tune the recipe and also improve other battery parts, so we can build a real battery prototype that has a long-life, high-energy density, and low cost.”

More information:
Guanjie Li et al, Decoupled dual-salt electrolyte for practical aqueous zinc batteries, Nature Sustainability (2025). DOI: 10.1038/s41893-025-01646-1

Citation:
Dual-salt electrolyte enables aqueous zinc batteries to retain 93% capacity after 900 charging cycles (2025, September 29)
retrieved 29 September 2025
from https://techxplore.com/news/2025-09-dual-salt-electrolyte-enables-aqueous.html

This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no
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USB-C Is Convenient—and Confusing. Here’s What You Need to Know About USB Ports and Speeds

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USB-C Is Convenient—and Confusing. Here’s What You Need to Know About USB Ports and Speeds


Things get extremely complicated when it comes to the many iterations of USB 3.0. Because all the branding has become inconsistent and unhelpful, we recommend ignoring these labels altogether and just searching for the actual speed ratings. The good news is that many USB hub and docking station manufacturers have started to give up on names, labels, and symbols, too. These days, you’ll often see the maximum speed next to ports directly to sidestep the names, which is the quickest way to ensure you know what you’re getting.

When it comes to evaluating a USB-A port, just remember that 20 Gbps is the top speed you’ll ever get. Whether it’s called USB 3.2 Gen 2 or USB 3.2 Gen 2×2, it’s all the same speed: 20 Gbps. Meanwhile, 10-Gbps speeds will be labeled USB 3.1 Gen 2 or SuperSpeed Plus, and 5-Gbps speeds will be USB 3.0, USB 3.1 Gen 1, or SuperSpeed.

So, if you’re using older storage devices or accessories, you may want to look up the specific generation of USB if speed matters to you. A device marketed as “USB 3.0” several years ago, and a device marketed as “USB 3.2” today, could potentially have identical transfer speeds if the manufacturer is less than forthcoming with generation names or transfer speed ratings. You may even run into the 25-year-old USB 2.0 standard on older accessories, which had a maximum data transfer speed of 480 Mbps (megabits per second).

What Is USB Power Delivery (or USB-PD)?

Power Delivery, often written as USB-PD, is a fast-charging technology used to power or charge peripherals over USB, which is something we all use every day to charge our phones and other devices. But these days, USB-PD has greatly expanded its capabilities. Instead of carrying a charger for every single device you own, you might opt for a charging adapter that can juice up multiple devices via several USB-C Power Delivery (USB-C PD) ports. With USB-PD 3.1, as seen in Thunderbolt 5, it can even support up to 240 watts of power. You’ll find these kinds of ports on USB hubs as well, sometimes referred to as “pass-through charging,” though that’s not an official term.

Make sure the wattage of a USB-C port on a charging adapter or hub can handle what your device needs. A MacBook Pro typically needs 96 watts during intense workloads (though you can still charge it at lower wattage), so you’d probably need a 100-watt USB-C port on the charging adapter or USB hub for the best charging experience, which is supported in USB4.

How USB DisplayPort Alternate Mode Works

Similar to power delivery, USB-C has also brought in another important feature: DisplayPort Alternate Mode, often labeled as DP Alt Mode or with a “D” DisplayPort logo. Most commonly, this is used to connect a laptop to a monitor over a single USB-C cable rather than HDMI or DisplayPort. Importantly, DP Alt Mode delivers both audio and video over that single connection.

DP Alt Mode has been around since the introduction of USB-C, but the amount of data that can be sent over this one cable depends on the generation of DisplayPort being employed. USB 3.2, for example, uses DisplayPort 1.4 for its DP Alt Mode, whereas USB4 makes DP Alt Mode a requirement and uses DisplayPort 2.0 for higher resolutions and refresh rates. For example, DisplayPort 2.0 supports three 4K HDR displays at 144 Hz, while DisplayPort 1.4a could only support two 4K HDR displays at 60 Hz.

Thunderbolt vs. USB

Not only are USB standards notoriously confusing, but guaranteeing those speeds and features in actual products is even messier. USB standards are always in ranges; just because you see a USB4 port on something doesn’t guarantee it’ll hit those max speeds. Not by a long shot.

That’s where Thunderbolt comes in. It’s an Intel-owned standard made in collaboration with Apple that uses the same USB-C connector as typical USB devices. It usually appears in higher-end devices featuring Intel chips or MacBooks. Due to some recent licensing changes, even some premium AMD laptops now feature Thunderbolt 4 ports.



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WIRED’s 3 Favorite Coffee Subscriptions Are Half Off Today

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WIRED’s 3 Favorite Coffee Subscriptions Are Half Off Today


It’s September 29, the day that America celebrates its least guilty vice and addiction, known in the streets as “java” or “joe.” That’s right, it’s National Coffee Day—the day that thousands of people burn $2 worth of gas waiting in a drive-thru to get a free $2 cup of coffee from Dunkin‘.

Or how about this instead? Get free or cheap coffee without leaving your house, like a civilized person in the age of the internet. Take advantage of online coffee subscription deals instead.

WIRED has long considered delivery coffee subscriptions to be the promise of technology fulfilled: The best coffee, from all over the country and world, gets scooted to your door without you lifting more than a finger. Anyway, three of WIRED’s absolute favorite coffee subscriptions are offering big introductory deals for National Coffee Day 2025, so it’s a good day to discover the joys of always having good coffee.

Here are National Coffee Day deals on Atlas Coffee Club, Trade Coffee, and Podium Coffee. Each is 50 percent off for the holiday.

Atlas Coffee Club Deals and Promo Code

  • Photograph: Matthew Korfhage

  • Photograph: Matthew Korfhage

  • Photograph: Matthew Korfhage

Atlas Coffee Club

Coffee Subscription

Atlas is WIRED’s favorite overall coffee subscription for multiple very good reasons. It roasts very good coffee. It also offers reliable, friendly, and swift service—a simple necessity when conducting long-distance relationships over the web. But especially, it offers single-origin coffee from a different country each month, letting you try coffee with flavors you likely haven’t tried before. Arabica coffee from Vietnam, or coffee grown in multiple regions of China or India. It’s cool. It’s kinda what you want showing up at your door, and you can choose your favorite roast level to suit the kind of person you are.

Anyway, Atlas Coffee Club deals are going big for National Coffee Day.

Between September 29 and October 1, 2025, enter the Atlas Coffee promo code FREECOFFEE to get the following discounts and freebies:

National Coffee Day Deals at Trade Coffee

Courtesy of Trade Coffee

If Atlas is our favorite single-origin roaster subscription, Trade Coffee is your ticket to coffee from everywhere—the best and broadest selection of coffee from the best coffee roasters all over the country. I like Trade, especially, as a great way to find roasters I would have never tried, whether chocolatey roasts from Canton, Georgia, or big funky, fruity, light roasts from Portland, Oregon.

And so a Trade Coffee deal is always welcome. On National Coffee Day, Trade Coffee is offering half off a one-month trial subscription.

National Coffee Day Deals from Podium Coffee Club

Photograph: Matthew Korfhage

Podium Coffee Club

Coffee Subscription

Podium Coffee Club is yet another vision of coffee subscription, and also among my favorites. The name says it all: It’s a coffee subscription devoted to only award-winning coffees that have been judged among the best in the country and world in large and credible competitions. Podium picks just one wonderful coffee to send you each month, depending on whether you asked for the Gold or the Platinum subscription.

The Podium Gold subscription is generally very balanced, classic, excellent coffee beans. The Podium Platinum subscription, in part, raises its standards for how prestigious an award a coffee might need to be included. But also, the Platinum picks are often rare, funky, interesting, or just different—coffee that changes your mind about what coffee’s supposed to taste like. Either way, lucky you, it’s cheap today with an exclusive code from WIRED.

Enter the Podium Coffee Club promo code WIREDNTNLCFF50 for half off your first month’s subscription.



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