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Amazon Will Pay $2.5 Billion to Settle FTC Suit That Alleged ‘Dark Patterns’ in Prime Sign-Ups

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Amazon Will Pay .5 Billion to Settle FTC Suit That Alleged ‘Dark Patterns’ in Prime Sign-Ups


In the six-year time frame established in the settlement, anyone who “unsuccessfully attempted” to cancel their Prime subscription online is eligible to get paid up to $51 from Amazon. People who signed up for Prime during that same period can also get up to $51 if they signed up through a “challenged enrollment flow”—a page with a confusing interface that may lead to people inadvertently making a purchase. Previous court filings established that in some cases, some users may have selected “two-day shipping” on an item and not realized that, in doing so, they were also signing up for Amazon Prime.

An FTC spokesperson tells WIRED that automatic payments will go out to some customers within 90 days.

“The rest of eligible consumers will receive a notification from Amazon, and will have the opportunity to submit a simple claim form,” the FTC says. “Amazon is required to post information about this to Amazon.com and the app. The settlement also requires Amazon to have an independent third party who will monitor their compliance with these claims.”

The court filing says that Amazon is also “permanently” barred from structuring Prime sign-ups with a confusing “negative option feature” where a customer is assumed to be making a purchase unless they actively refuse it.

For example, the filing says, a button that reads “No thanks, I don’t want free shipping” does not clearly indicate that a customer will be signed up for Prime unless they click it. Amazon also has to make it obvious when a person is choosing to sign up for Prime, and include language like “Join Prime” in its user interface. Similarly, Amazon has to clearly communicate when a Prime subscription is subject to auto-renewals by using words like “renew.”

The initial complaint, which was filed by the FTC in June 2023, alleged that while Amazon had improved its process for canceling Prime memberships, the company had spent years knowingly complicating the cancellation process.

An attachment on a May 7 court filing includes an email chain with Amazon employees from December 2020, which was described as “privileged and confidential” in the subject line. In the email, a manager of Prime content and marketing paraphrased key points that came up in a recent “US prime performance meeting.”

“Subscription is driving a bit of a shady world,” reads one paraphrased quote, attributed to an unnamed person at the meeting.

“We should lean away from experimenting with sign-up clarity, and focus more on driving overall members and increasing confirmation that you are prime,” reads a different paraphrased quote from another person at the meeting, included in the same attachment.

A different attachment shows that Amazon was aware that customers were frustrated. A company slide presentation dated September 17, 2017, focused specifically on customer service complaints about “unintentional” Prime sign-ups. (A different attachment, which includes an email chain dated September 25, 2017, appears to refer to the presentation. Two dozen people were asked to “delete the PowerPoint document” and send “confirmation” once they had.)

One customer complaint in the presentation claims that they were “tricked” into signing up for a free trial for Amazon Prime when they selected two-day shipping on a purchase, not knowing that this would also sign them up for a trial for Prime.

“I DO NOT LIKE YOUR SERVICE,” reads another complaint. “THIS IS CRAP THAT I ORDERED A PRODUCT IN AMAZON ADS [sic] ME TO A PROGRAM WITH AUTO BILLING THAT I DID NOT SIGN UP FOR. I WILL NOT USE AMAZON AND TELL EVERYONE ABOUT THIS TYPE OF CRAP YOU ARE PULLING.”

“IT IS SNEAKY AND BLOODY DISHONEST FORCING SOMETHING THE [sic] I NEVER WANTED,” reads another complaint.

The same Amazon slide presentation noted that confusing Prime sign-ups were leading to an increased burden on Amazon’s customer service workers, as well as a “loss of customer trust.”



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These Are the Best Alternatives to Google’s Android Operating System

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These Are the Best Alternatives to Google’s Android Operating System


Want Google out of your life? It’s pretty easy to find alternative search, email, and photo storage providers, but it’s much harder to come up with a mobile operating system that’s free of Google. The obvious answer is an iPhone, but if you want Google out of your life, you probably don’t want to immediately replace it with Apple. While a little better from a privacy standpoint, Apple is still not great.

Fear not, privacy-conscious WIRED reader, there are alternatives to Android. Technically speaking, most alternative mobile operating systems are based on Android, not alternatives to it, but these various projects all remove Google and Google-related services (to varying degrees) from the system. Typically that means all the Google services are stripped out and replaced with some alternative code (usually the micro g project), which is then sandboxed in some way to isolate it and restrict what it has access to. The result is a phone that is less dependent on Google, pries less into your privacy, and sometimes might offer a more secure experience. However, at their core, these are all still based on Android.

If you want a true alternative to Android, there are a few. I am sorry to say, free software fans, the best and most functional alternative to Android is still iOS. Most people looking for Android alternatives are not, however, looking to switch to an Apple device. There are a couple of Linux-based phone systems out there, most notably SailfishOS, which can run Android apps (I will be testing this next), but in my testing, none of the Linux-based operating systems are ready to be your everyday device.

Jump To:

Why De-Google Your Phone?

First off, you don’t have to remove Google. There are plenty of people happily running Google Services on LineageOS just because they want to tinker with the system and expand the capabilities of their phones. That’s a fine reason to dive into the world of Android alternatives.

Still, you don’t have to have a nice tinfoil hat to know that Google’s privacy record is laughable. De-Googling your phone is a way of enjoying the convenience of having a smartphone without sharing everything you do with Google and every app that takes advantage of its APIs. Should you be able to participate in the technological world without trading your privacy to do so? I think so, and that’s why I’ve used an Android alternative, GrapheneOS, for more than five years.

What Is the Android Open Source Project?

Google’s Android mobile operating system is open source, which means anyone can, in theory, build their own mobile operating system based on the Android Open Source Project (AOSP). The AOSP just provides a base, though. There is much more to a mobile operating system than just the underlying code.

Android’s operating system may be open source, but it runs device-specific drivers and Google’s various Play Services application programming interfaces (APIs) with a suite of built-in apps for basic functionality. All of this stuff is another layer atop the Android operating system, and it’s this layer that’s very difficult for other projects to reproduce. It’s not hard for projects to get the AOSP code running, but it’s difficult to create a great mobile user experience on top, which is why the list of good de-Googled Android alternatives is short.

What Is the Bootloader and Why Is It Locked?

The bootloader is a piece of code that allows you to change which software boots up on your phone. The manufacturer of your phone puts a cryptographic key on the phone, the public read-only key. When an update is released, the manufacturer signs the update, and when the phone gets the update, it checks to make sure the signature matches the key. If it does, it applies the update, and if it doesn’t match it doesn’t. This is basic security and protects your device, but it also prevents you from loading another operating system, so one of the first things you’ll do when installing one of these de-Googled operating systems is unlock the bootloader.

Then you install the OS you want to install and then … you probably don’t relock the bootloader because most of the time that won’t work. This is why Pixel phones are popular with people who like to tinker and customize, because you can relock the bootloader on Pixels (and a handful of others), but by and large most people using alternative OSes just live with an unlocked bootloader. It’s not ideal, it’s a security vulnerability, but there’s also not a good solution aside from saying, get a Pixel.

Apple’s iOS does offer more privacy features than stock Android. In my experience, it’s a fine operating system, but it is still very tightly coupled to Apple. Sure, you can avoid iCloud, run your own syncing software, and not use Apple’s various tools, but to do that you’ll be fighting the phone every step of the way. If iOS works for you, that’s great, but for a lot of us, a de-Googled Android phone is just easier to use and more convenient.

Best Preinstalled Phone: Fairphone 6 With /e/OS

  • Photograph: Scott Gilbertson

  • Photograph: Scott Gilbertson

Fairphone

Fairphone (6th Gen, /e/OS)

The best de-Googled phone experience for most people is going to be Murena’s /e/OS version of the Fairphone 6. Not only does it offer the full /e/OS experience out of the box, with a strong focus on privacy and blocking apps from tracking you, but the Fairphone hardware is repairable, the battery replaceable, and the bootloader is locked. The catch, if you’re in the United States, is that the Fairphone 6 only works with T-Mobile and its MVNOs. Somewhat ironically, it worked great on GoogleFi when editor Julian Chokkattu tested it last year. I tested it using T-Mobile’s prepaid plan, as well as RedPocket’s T-Mobile-based service, and had no issues with either.

The Fairphone 6 gets even better when you put /e/OS on it. Thanks to the privacy-first design of /e/OS, apps no longer track you, but they do still work 99 percent of the time, which is often not the case with some apps on alternate OSes (looking at you, banking apps).

The core of the privacy features in /e/OS revolve around the Advanced Privacy app and widget. Here you can block (or chose to allow) in-app trackers, and there are other features such as hiding your IP address or geolocation when you feel like it. The IP and geo-spoofing are nice for limited-use cases, but the main privacy feature for most of us is the ability to block trackers in apps—and it turns out there are a lot of those.

Murena also ships /e/OS with a very nice custom app store, the App Lounge. It’s similar to the Play Store, but with extras like privacy information about each app. Under each listing in the App Lounge you’ll see a grade from 1 to 10, where 1 is horrible for privacy and 10 generally means no trackers. The App Lounge also grades apps according to which permissions they require. The fewer permissions (like access to your photos or geodata), the higher the rating.



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The Internet’s Favorite Blanket Is 45 Percent Off

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The Internet’s Favorite Blanket Is 45 Percent Off


If you’ve spent more than five minutes on TikTok, you’ve probably heard someone rave about Lola Blankets. They’re draped over couches in Get Ready With Me videos, folded at the foot of perfectly made beds, and name-dropped in podcast ads.

I wanted to be skeptical, but the hype is sadly real; we tested the blankets at WIRED and have included them in multiple gift guides and roundups, from the Best Weighted Blankets to the Best Housewarming Gifts to the Best Gifts for Mom.

From February 14 through February 16, Lola Blankets are 45 percent off with code WINTER45. No exclusions. This is the kind of discount that makes the math very compelling. Buy two, one for yourself and one as a present for a loved one, or a furry loved one (see below).

  • Courtesy of Lola Blankets

Lola Blankets

The Original Lola

Lola Blankets come in two styles: the Original and the Weighted Blankets. WIRED reviewer Nena Farrell adores the Original (in Malibu Blue). It comes in an assortment of colors, patterns, and collaborations, plus five sizes: baby, medium, large, Lola XL, and travel. The double-sided fabric is an Oeko-Tex Standard 100-certified faux fur blend of 95 percent polyester and 5 percent spandex, with four-way stretch. It’s zero-shed, stain-resistant, and double-hemmed for durability. I can confirm that durability matters. Mine has survived everyday use and the affections of my cat, who has fully claimed it as her throne BTW.

Image may contain: Home Decor, Rug, and Blackboard

Courtesy of Lola Blankets

Lola Blankets

Weighted Lola



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Top Sony Coupons: 45% Off Sony Headphones, WF-1000XM6 Earbuds, and Sony Cameras

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Top Sony Coupons: 45% Off Sony Headphones, WF-1000XM6 Earbuds, and Sony Cameras


Sony makes some of the best electronics we’ve tested across a dizzying array of categories, from TVs and audio gear to cameras and gaming consoles. Sony products constantly occupy top slots on our Best TVs and Best OLED TVs lists, Best Wireless Headphones, and Best Cameras guides. If you’re shopping for products from any of those categories, you can pay a little less with our Sony promo codes for deals like 45% off Bravia Televisions, 30% off Sony headphones and earbuds, 15% off cameras and lenses, and more.

Sony Promo: 45% off Bravia Televisions

Sony Bravia models rank among the best TVs we’ve reviewed, from premium models like the revolutionary Bravia 9 QLED and brilliant Bravia 8 II OLED, to the more mid-tier Bravia 5, all of which are available on hot Sony deals right now, with this new promo for up to 45% off.

Use Sony Coupons and Save 30% off Sony Headphones and Earbuds

Sony has been synonymous with portable audio since the Walkman, and wireless headphones like the WH-1000XM series offer great performance and durability. We’re constantly putting them atop our list of the best wireless headphones thanks to excellent sound, feature-rich design, and noise-cancelling that ranks among the best in the business. With Sony online coupons, you can get great deals on Sony’s latest WH-1000XM6 headphones, which we loved for their upgraded sound and class-leading noise canceling, as well as the still-great previous generation, the WH-1000XM5.

Looking for earbuds? Sony’s nimble, noise-killing WF-1000XM5 are also on sale, as are plenty of other options from the brand’s diverse lineup. Click the link to get 30% off Sony headphones and earbuds goodness with this Sony promo code and Sony coupons.

Sony Discount: 15% off Sony Cameras and Lenses

Sony makes some of the best consumer cameras on the market. In fact, we recently named the Sony A7V the best mirrorless camera you can buy, and the previous A7 IV was similarly fabulous. Both are on great sales through these new offers, letting you grab serious image quality with 15% off our favorite Sony cameras and lenses.

Get 10% off or $25 off Sony TVs on Your First Purchase When You Sign Up for Emails

Looking for even more of the best TVs from Sony? Sign up for email alerts, and you could save 10% on a Sony TV or $25 off other Sony products.

Become a Sony Member to Earn Points

Love a great Sony deal? Join the My Sony Membership Program and you could earn Sony’s My Points rewards toward more good stuff by joining, making eligible purchases, or through other Sony promotional opportunities (full terms available here). It’s a free way to earn credits or receive other special benefits or offers. Join the My Sony Membership Program and start earning points today.



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