Business
Aviation oversight: Civil aviation ministry activates 24×7 passenger control room; aims faster grievance redressal – The Times of India
The civil aviation ministry has operationalised a round-the-clock Passenger Assistance Control Room (PACR) to address air travellers’ grievances more promptly, amid recent flight disruptions caused by operational issues and weather-related delays, PTI reported. The control room, which became functional on December 10, brings together officials from the ministry, the Directorate General of Civil Aviation (DGCA), airlines and the Airports Authority of India (AAI) to monitor flight operations, attend to passenger complaints and coordinate real-time assistance. The PACR was set up in the aftermath of large-scale operational disruptions faced by IndiGo earlier this month and continuing challenges such as fog-related delays at several airports. Civil Aviation Secretary Samir Kumar Sinha said the initiative has led to a marked improvement in grievance redressal and has received a positive response from passengers and other stakeholders. “Over 13,000 passenger grievances, received through AirSewa, social media and call channels, have been resolved, with cases expedited and prioritised through close monitoring at the Passenger Assistance Control Room (PACR),” Sinha said in a statement. According to the ministry, grievances raised across multiple platforms are now being channelled through the PACR in New Delhi, enabling quicker resolution through close coordination with airline representatives. Explaining the rationale for the initiative, Sinha said persistent issues such as frequent flight delays, inadequate or delayed refunds, long queues, poor passenger facilities at airports and incidents of lost baggage had continued to affect passenger experience across the aviation ecosystem. “These concerns highlighted the need for a structured, systematic and coordinated response rather than ad-hoc interventions,” he said. During a visit to the control room, officials and airline representatives said complaints handled at the centre range from flight cancellations and delays to lost baggage and onboard service issues. IndiGo’s Director of Customer Experience Pratik Arjun Sen said the airline receives a mixed set of passenger queries at the PACR and efforts are made to resolve grievances at the earliest. Since the disruptions earlier this month, Sen said IndiGo’s customer experience team has been working to address issues such as ticket refunds, with noticeable improvement. Ajeet Tiwari, Assistant Manager of Operations at SpiceJet, said flight delays are among the most common grievances flagged by passengers, adding that workflow at the control room has been smooth. Lisa Agarwal from Air India Express’s Customer Happiness Team said complaints often relate to lost or damaged baggage and meals not being served onboard, with most issues targeted for resolution within 72 hours. Akasa Air’s Senior Customer Service Agent Shahbaj Alam said the airline receives around 15–16 passenger queries daily at the centre, largely related to service issues, flight cancellations and refunds. Ministry official Ravneet Kaur said enquiries primarily concern ticket refunds and baggage-related issues, and are being addressed promptly through the PACR, which operates on a 24×7 basis.
Business
India’s Global Lending: Which Countries India Lends To; Which One Receives The Most Assistance
India’s Global Lending: India has evolved from being primarily a recipient of foreign aid to a provider of economic support and loans to several countries across Asia, Africa and Latin America. Its financial assistance has become an important instrument of foreign policy, reflecting India’s growing role as a responsible regional and global partner.
Recent budget provides a clear picture of which countries benefit the most from Indian aid and how India balances lending with managing its own foreign debt.
According to the Union Budget 2024-25, the Ministry of External Affairs has been allocated Rs 22,155 crore. This is an increase over the budget estimate of Rs 18,050 crore for 2023-24, though it falls short of the revised estimate of Rs 29,121 crore. The allocation for foreign aid in 2024-25 is projected at Rs 5,667.56 crore.
Bhutan Tops The List Of Indian Aid Recipients
Budget data shows that Bhutan receives the largest share of India’s financial support. In 2024-25, the country is expected to receive around Rs 2,068.56 crore, slightly lower than the revised figure of Rs 2,398.97 crore in 2023-24.
Following Bhutan, Nepal, the Maldives and Mauritius rank among the top recipients of Indian assistance.
Breakdown Of Indian Assistance By Country
Bhutan – Rs 2,068.56 crore
Nepal – Rs 700 crore
Maldives – Rs 400 crore
Mauritius – Rs 370 crore
Myanmar – Rs 250 crore
Sri Lanka – Rs 245 crore
Afghanistan – Rs 200 crore
Selected African countries – Rs 200 crore
Bangladesh – Rs 120 crore
Seychelles – Rs 40 crore
Selected Latin American countries – Rs 30 crore
India’s Own Foreign Debt
While India provides loans to various countries, it also manages its own foreign debt. By the end of March 2020, the country’s total external debt had reached approximately $558.5 billion, comprising commercial borrowings and NRI deposits as key components.
During the COVID-19 crisis, India also borrowed from institutions such as the World Bank and the Asian Development Bank to support sectors like MSMEs, healthcare and education.
Today, India extends financial assistance to more than 65 countries in various forms, including lines of credit, grants, technical cooperation and humanitarian aid. It reinforces its position as a responsible and influential player on the global stage.
Business
Clean farming: BIS notifies India’s first testing standard for electric tractors; aims to boost adoption – The Times of India
India has taken a step towards cleaner farm mechanisation with the Bureau of Indian Standards (BIS) rolling out the country’s first testing standard for electric agricultural tractors. The new standard, IS 19262:2025 titled Electric Agricultural Tractors – Test Code, was released on December 24 by Union Minister for Consumer Affairs, Food and Public Distribution Pralhad Joshi at Bharat Mandapam on the occasion of National Consumer Day, PTI reported. Developed by BIS, the standard lays down uniform testing protocols to assess the safety, reliability and performance of electric tractors, a segment seen as key to reducing emissions and operating costs in agriculture. The test code covers evaluation of power take-off (PTO), drawbar power, belt and pulley performance, vibration levels, and inspection of critical components and assemblies. It draws from existing standards for conventional diesel tractors and electric vehicles, suitably adapted for agricultural applications. “The implementation of this standard through authorised testing institutes would facilitate wider adoption of electric agricultural tractors, promote innovation in clean technologies, and contribute to reduced emissions,” an official statement said. Electric tractors, which run on battery packs instead of diesel engines, are seen as offering lower operating and maintenance costs, reduced noise and improved energy efficiency, while eliminating tailpipe emissions at the farm level due to fewer moving parts. The standard was framed following a request from the Ministry of Agriculture’s Mechanisation and Technology Division, with inputs from tractor manufacturers, testing agencies, research bodies and technical experts. Contributors included the ICAR-Central Institute of Agricultural Engineering, Central Farm Machinery Training and Testing Institute, Tractor and Mechanisation Association, and the Automotive Research Association of India. Although voluntary, the standard provides a scientific framework for evaluating the performance and safety of electric tractors. It is expected to support future acceptance criteria and conformity assessment schemes, while giving farmers greater confidence in adopting electric tractors as their use expands.
Business
Indian Railways 2025 Milestones To Set Stage For 2026
New Delhi: As many as 42 projects of the Indian Railways, including innovation, indigenisation, track renewals, electrification works, and “airport-like facilities” at redeveloped stations to redefine rail travel, worth over Rs 25,000 crore, were commissioned in 2025 to make passenger and freight trains safer and faster in the country, an official statement said on Sunday.
The New Year is all set to offer comfortable sleeper journeys in long-distance travels through Vande Bharat & Amrit Bharat trains, cutting short the journey time, as well as giving travellers the branded food & beverage options at railway stations, according to a year-end review released by the Ministry of Railways.
During the calendar year 2025, Indian Railways introduced 15 Vande Bharat Express trains. As on December 26, a total of 164 Vande Bharat train services are running across the Indian Railways network. Looking ahead, the upcoming Vande Bharat Sleeper is set to transform overnight travel. It will combine speed, comfort, and modern amenities for long-distance passengers.
Another 13 Amrit Bharat Express trains, which are fully non-AC trains, have also been introduced. A total of 30 Amrit Bharat train services are now running across the Indian Railways network to provide quality services to the common man.
Besides, Namo Bharat Rapid Rail Services are designed for high-frequency and regional connectivity, strengthening short and medium-distance mobility in high-demand corridors.
Landmark projects completed during the year include opening the country’s first vertical-lift rail bridge at Pamban, bolstering Kashmir connectivity with all-weather rail links (including the world’s highest Chenab bridge), and extending rail access into the Northeast with the new Bairabi–Sairang line.
Between April 1 and November 30, Indian Railways commissioned over 900 kilometres of new track lines. Besides laying the new tracks, the focus is to renew the existing rail tracks to ensure safer, faster and more comfortable travel. Track renewal works have been carried out across 6,880 track km, rails renewed with new rails, and complete track renewal for 7,051 track km has been done during the year, the statement said.
During the period 2014–25, a total of 34,428 km of new track was laid at an average of 8.57 km/day, which is more than twice the average daily commissioning (4.2 km/day) during the period 2009–14.
These modernisation efforts are complemented by the raising of sectional speeds to improve train operations and passenger convenience. Sectional speed has been increased to 130 kmph over 599 track km, covering parts of the Golden Quadrilateral, Golden Diagonal, and other B routes. Further, speeds of 110 kmph have been achieved over 4,069 track km, combining infrastructure upgrades with advanced track machinery to ensure faster, safer, and more efficient train operations.
Electrification of the railway network has been taken up in mission mode. So far, about 99.2 per cent of the Broad Gauge (BG) network has been electrified. Electrification in the remaining network has been taken up. This achievement is significantly higher than the electrification levels of the UK (39 per cent), Russia (52 per cent) and China (82 per cent). A total of 14 Railway Zones and 25 states/Union Territories have now achieved 100 per cent electrification.
In FY 2025-26 (up to November 2025), more than 4,224 hi-tech LHB coaches were also produced, 18 per cent higher than the corresponding period last year. Between 2014-25, production increased 18-fold compared to 2004-14, ensuring safer, smoother and more comfortable journeys.
Indian Railways has made a major leap in modernisation by manufacturing over 42,600 LHB coaches in the last 11 years. LHB coaches are known for higher safety standards, lower maintenance costs and superior operational efficiency.
The Railways have also achieved remarkable progress in safety performance. Consequential Train Accidents during the period 2004-14 was 1711 (average 171 per annum), which has declined to 31 in 2024-25 and further to 11 in 2025-26 (up to November 2025). The safety budget has nearly tripled, rising from Rs 39,463 crore in FY 2013-14 to Rs 1,16,470 crore in the current financial year. Fog safety devices increased from 90 in 2014 to 25,939 in 2025. In the last four months alone, Centralised Electronic Interlocking and Track Circuiting have been completed at 21 stations, the statement said.
Kavach Version 4.0, the latest indigenously developed Automatic Train Protection (ATP) system, has also been commissioned over 738 route kilometres. The safety system assists the Loco Pilot in operating trains within prescribed speed limits by automatically applying brakes in case of human failure and also enables safe train operations during adverse and inclement weather conditions.
Meanwhile, the 508 km Mumbai-Ahmedabad High Speed Rail (MAHSR) Project has achieved physical progress of 55.63 per cent as on November 30, while overall financial progress has touched 69.62 per cent with an expenditure of Rs 85,801 crore, the statement added.
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