Business
Heathrow cyber-attack: Airports warn of second day of disruption
Maia Davies and
Mitchell Labiak
Air travellers are facing another day of disruption at several European airports including Heathrow, after a cyber-attack knocked out a check-in and baggage system.
There were hundreds of delays on Saturday after the software used by several airlines failed, with affected airports boarding passengers using pen and paper.
Brussels Airport said it had “no indication yet” when the system would be functional again and had asked airlines to cancel half their departing flights for Monday.
RTX, which owns software provider Collins Aerospace, said it was “aware of a cyber-related disruption” to its system in “select airports” and that it hoped to resolve the issue as quickly as possible.
It identified its Muse software – which allows different airlines to use the same check-in desks and boarding gates at an airport, rather than requiring their own – as the system that had been affected.
The company has yet to disclose what went wrong or how long it expects the outage to last, but said on Sunday it will “provide details as soon as they are available”.
Brussels Airport said only manual check-in and boarding are possible “due to a cyberattack against Collins Aerospace”.
It added disruption would continue into Monday “because Collins Aerospace is not yet able to deliver a new secure version of the check-in system”.
Heathrow said on Sunday that efforts to resolve the issue were ongoing. It declined to say whether or not the issue was a cyber attack.
It apologised to those who had faced delays but stressed “the vast majority of flights have continued to operate”, urging passengers to check their flight status before travelling to the airport and arrive in good time.
The BBC understands around half airlines flying from Heathrow were back online in some form by Sunday – including British Airways which has been using a back-up system since Saturday.
There have already been more cancellations across Heathrow, Berlin and Brussels so far on Sunday than throughout Saturday, according to flight data firm Cirium, though not all of these are due to the cyber-attack.
There were hours-long queues on Saturday and some 47% of Heathrow’s departing flights were delayed, according to flight tracker FlightAware. Additional staff were at hand in check-in areas to help minimise disruption.
By Sunday afternoon, FlightAware data showed the number of delayed flights from Heathrow had fallen from levels seen on Saturday.
Virgin Atlantic, which operates from Heathrow, said it was “aware of a technical issue impacting check-in systems at a number of airports including London Heathrow which may result in some delays to departures”.
It added that “currently all Virgin Atlantic flights are scheduled to depart as planned”.
Naomi RowanNaomi Rowan, from Sudbury in Suffolk, was supposed to be moving to Costa Rica with her dog Dusty, but both are now in a hotel after their Air France flight from Heathrow on Saturday was affected by the cyber attack.
She said staff were boarding passengers with pen and paper due to the outage but told her they were unable to board Dusty without the electronic system.
“I had a cry, booked a hotel and managed to get through to Air France on WhatsApp, who say the next available flight for me is Monday,” she said.
ReutersEurope’s combined aviation safety organisation, Eurocontrol, said airline operators had been asked to cancel half their flight schedules to and from the airport until 02:00 on Monday due to the disruption.
Meanwhile, Dublin Airport said that while the technical issues persisted and some airlines were continuing to check in manually, it was expecting to operate a full schedule on Sunday.
A spokesperson told the BBC: “Passengers are advised to contact their airline directly for updates on their flight.”
Dublin Airport previously said that Cork Airport, which is owned by the same parent company, had experienced a “minor impact” from the cyber-attack – but Cork Airport has since said it has faced no disruption with all services operating as normal.
Berlin Brandenburg Airport is asking travellers to use online or self-service check-in instead of the desks while the outage is ongoing.
It said there had been 12 cancellations in and out of the airport on Saturday, but that delays were generally less than 45 minutes.
ReutersA National Cyber Security Centre spokesperson said on Saturday that it was working with Collins Aerospace, affected UK airports, the Department for Transport and law enforcement to fully understand the impact of the incident.
The European Commission, which plays a role in managing airspace across Europe, said it was “closely monitoring the cyber-attack”, but that there was no indication it had been “widespread or severe”.
Transport Secretary Heidi Alexander also said she was aware of the incident and was “getting regular updates and monitoring the situation”.
It was only last July that a global IT crash due to a faulty software update from cybersecurity firm Crowdstrike caused disruption to aviation, grounding flights across the US.
Analysts said at the time that the incident highlighted how the industry could be vulnerable to issues with digital systems.
Additional reporting by Rozina Sini
Liv McMahon and
Chris Vallance,Technology reporters
Getty ImagesGrand Theft Auto (GTA) maker Rockstar Games has been accused by a trade union of sacking staff in the UK to stop them from unionising.
The Independent Workers’ Union of Great Britain (IWGB), which represents people working in the gaming sector, said 31 workers were fired from Rockstar’s UK studios on 30 October.
The union led rallies outside the company’s offices in Edinburgh and London on Thursday to protest what it described as “the most blatant and ruthless act of union busting in the history of the games industry”.
The BBC has approached Rockstar’s parent company, Take-Two Interactive, for comment, which has reportedly claimed staff were sacked for sharing confidential information.
IWGB“Last week, we took action against a small number of individuals who were found to be distributing and discussing confidential information in a public forum, a violation of our company policies,” a Rockstar spokesperson told Bloomberg in a statement.
“This was in no way related to people’s right to join a union or engage in union activities.”
At large video game studios, information about game development is tightly controlled – with employees often signing agreements not to share confidential information.
Rockstar’s upcoming GTA 6 is expected to be one of the best-selling games of all time, with fans clamouring for any news ahead of its May 2026 release date – meaning security around any information will be heightened at the studio.
But union president Alex Marshall accused Rockstar of deflecting from the “real reason” for firing staff – which the IWGB believes is their union involvement.
“They are afraid of hard working staff privately discussing exercising their rights for a fairer workplace and a collective voice,” he said.
“Management are showing they don’t care about delays to GTA 6, and that they’re prioritising union busting by targeting the very people who make the game.”
According to the IWGB, the UK workers fired at the end of October were part of a group discussing forming a union at the company.
Mr Marshall said its only non-Rockstar employees were union organisers.
“We refute that confidential information was shared publicly,” IWGB said in a statement.
Dr Paolo Ruffino, senior lecturer in digital curation and computational creativity at Kings College London, said it was a “textbook” case of non-disclosure agreements (NDAs) being used by gaming firms.
“They’re used at every level in gaming, creating a culture of secrecy that makes investigating working conditions nearly impossible,” he said.
“The real question is whether these dismissals were about leaked information or protected union activity – a distinction UK employment law requires but which NDA allegations make difficult to prove.”
‘Equalising the scales’
Speaking to the BBC at a picket outside the Rockstar North office in Edinburgh, organiser Fred Carter said he was standing alongside staff who had been sacked “without warning” and “without reason”.
“They’ve been fired, we believe, because they’re union members – which is a protected activity in the UK,” he said.
“We’re asking people to come out and support us, to demand their jobs back and demand accountability from Rockstar.”
A former employee speaking at the Edinburgh rally said there was a “power imbalance” at play in conversations with management.
“Not everyone is comfortable speaking up, and even when you do you can get shut down because you’re just one person,” they said.
Workers at BAE Systems in Lancashire have been cleared to proceed with planned industrial action after the High Court dismissed the company’s last-minute bid to block strikes.
The aerospace giant had sought an injunction against Unite the Union members at its Warton and Samlesbury sites, arguing their planned walkout was unlawful.
However, Mr Justice Soole refused to grant the injunction on Thursday, stating: “Having considered the evidence, the application is dismissed. I will give my reasons later.”
The ruling paves the way for strikes, which the union said were due to begin on Wednesday and continue until 25 November, following the rejection of a 2025 pay offer.
In written submissions, Bruce Carr KC, representing BAE, contended that Unite had invalidated the strike’s lawfulness by instructing members not to train managers in aircraft testing after giving notice to ballot on 24 September.
The barrister added: “It is the claimant’s case that the evidence clearly demonstrates that at that meeting and thereafter, Unite called on its members employed as quality professionals, to take industrial action in the form of refusing to undertake the training of managers employed by the claimant.”
Mr Carr said that in mid-September BAE wanted the training after “a number of absences” and while it was “considering business continuity plans in the event of possible industrial action”.
This training occurred between 22 September and 10 October, after which the quality professionals refused to continue following instructions from the union, Mr Carr said.
These workers breached their duty to BAE because they are “required to act in the best interests of the company to carry out such duties in respect of their appointment as they may reasonably be called upon to undertake”, the barrister added.
Oliver Segal KC, for Unite, said the training was a “request”, not an “instruction” and therefore workers who refused were not in breach of their contract.
He described managers being trained for the testing role as “unprecedented” and that union representatives had asked workers to get the “request” in writing while they seek legal advice.
In written submissions, he said: “The evidence in this case is that the defendant never even suggested, let alone ‘called’ on, its members who are quality professionals to refuse to comply with a management instruction to provide training to management executives.”
Mr Segal said BAE was “ludicrously interpreting” emails between union representatives discussing the training as instructions for union members not to comply.
The barrister also said there was no refusal to train the managers after 10 October and that one of the quality professionals gave a statement saying his team never stopped providing training.
He continued: “The reality is that this application is a last-minute, desperate attempt by the claimant to neuter the industrial action, which is both factually mis-premised and legally misconceived.”
Mr Carr said on Thursday that BAE is considering an appeal.
A BAE spokesperson said: “We note the ruling by the High Court. We believe we had good grounds for the legal challenge and will consider the court’s judgment.
“We respect the right of employees to engage in industrial action and remain committed to a partnership approach with all our trade union groups.”
The PA news agency understands that less than 70 employees out of 12,000 are involved in the strike action while production lines are continuing to operate.
Speaking after the decision, Unite general secretary Sharon Graham said: “This unsuccessful attempt by BAE to prevent a lawful strike will have severely damaged the goodwill it has with its workforce.
“BAE is a multibillion-pound company making record profits.
“It now needs to come back to the negotiating table with an acceptable offer for striking workers in its Air division, rather than wasting money on pointless legal threats.
“Otherwise, our members will be taking strike action throughout November in their fight for fair pay.”
Rachel Halliday of Thompsons Solicitors, which represented Unite, added: “This is a clear win for Unite and for workers everywhere.
“The High Court has confirmed that the union acted lawfully at every stage, and that BAE’s attempt to block strike action had no basis.
“Today’s decision will send a strong message to employers that the courts cannot be used to silence workers standing up for fair pay and respect.
“Unite acted responsibly throughout, adhering to all statutory requirements, and this important decision reinforces the union’s members’ right to strike.
“Thompsons is proud to have stood with Unite in defending this principle. Working people have the right to be heard – and to take lawful industrial action when negotiations fail.”
Workers at BAE Systems in Lancashire can continue to strike following the dismissal of a bid for a High Court injunction aimed at blocking industrial action.
The company asked a judge to order Unite the Union members at the Warton and Samlesbury sites to cease their planned action in a last-minute hearing on Tuesday.
Strikes were due to start on Wednesday and last until November 25, according to the union.
But Mr Justice Soole refused to grant the injunction on Thursday.
He said: “Having considered the evidence, the application is dismissed. I will give my reasons later.”
Bruce Carr KC, for BAE, said in written submissions for the hearing on Tuesday that Unite had given notice to ballot on September 24 after rejecting the 2025 pay offer.
He said that following this, union representatives told members not to train managers in aircraft testing and that this amounted to a call to industrial action, therefore invalidating the lawfulness of the upcoming strike.
The barrister added: “It is the claimant’s case that the evidence clearly demonstrates that at that meeting and thereafter, Unite called on its members employed as quality professionals, to take industrial action in the form of refusing to undertake the training of managers employed by the claimant.”
Mr Carr said that in mid-September BAE wanted the training after “a number of absences” and while it was “considering business continuity plans in the event of possible industrial action”.
This training occurred between September 22 and October 10, after which the quality professionals refused to continue following instructions from the union, Mr Carr said.
These workers breached their duty to BAE because they are “required to act in the best interests of the company to carry out such duties in respect of their appointment as they may reasonably be called upon to undertake”, the barrister added.
Oliver Segal KC, for Unite, said the training was a “request”, not an “instruction” and therefore workers who refused were not in breach of their contract.
He described managers being trained for the testing role as “unprecedented” and that union representatives had asked workers to get the “request” in writing while they seek legal advice.
In written submissions, he said: “The evidence in this case is that the defendant never even suggested, let alone ‘called’ on, its members who are quality professionals to refuse to comply with a management instruction to provide training to management executives.”
Mr Segal said BAE was “ludicrously interpreting” emails between union representatives discussing the training as instructions for union members not to comply.
The barrister also said there was no refusal to train the managers after October 10 and that one of the quality professionals gave a statement saying his team never stopped providing training.
He continued: “The reality is that this application is a last-minute, desperate attempt by the claimant to neuter the industrial action, which is both factually mis-premised and legally misconceived.”
Mr Carr said on Thursday that BAE is considering an appeal.
A BAE spokesperson said: “We note the ruling by the High Court. We believe we had good grounds for the legal challenge and will consider the court’s judgment.
“We respect the right of employees to engage in industrial action and remain committed to a partnership approach with all our trade union groups.”
The PA news agency understands that less than 70 employees out of 12,000 are involved in the strike action while production lines are continuing to operate.
Speaking after the decision, Unite general secretary Sharon Graham said: “This unsuccessful attempt by BAE to prevent a lawful strike will have severely damaged the goodwill it has with its workforce.
“BAE is a multibillion-pound company making record profits.
“It now needs to come back to the negotiating table with an acceptable offer for striking workers in its Air division, rather than wasting money on pointless legal threats.
“Otherwise, our members will be taking strike action throughout November in their fight for fair pay.”
Rachel Halliday of Thompsons Solicitors, which represented Unite, added: “This is a clear win for Unite and for workers everywhere.
“The High Court has confirmed that the union acted lawfully at every stage, and that BAE’s attempt to block strike action had no basis.
“Today’s decision will send a strong message to employers that the courts cannot be used to silence workers standing up for fair pay and respect.
“Unite acted responsibly throughout, adhering to all statutory requirements, and this important decision reinforces the union’s members’ right to strike.
“Thompsons is proud to have stood with Unite in defending this principle. Working people have the right to be heard – and to take lawful industrial action when negotiations fail.”
Researchers propose a new model for legible, modular software
Clarks Cloudsteppers concept stores opening in Asia, US; plans apparel, athleisure and men’s lines
Prince William waves at crowd as he comes out of public toilet in Rio de Janiro
-
Tech1 week agoUS Ralph Lauren partners with Microsoft for AI shopping experience
-
Tech1 week agoOpenAI says a million ChatGPT users talk about suicide
-
Tech1 week agoHow digital technologies can support a circular economy
-
Tech1 week agoAI chatbots are becoming everyday tools for mundane tasks, use data shows
-
Sports1 week agoBilly Bob Thornton dishes on Cowboys owner Jerry Jones’ acting prowess after ‘Landman’ cameo
-
Fashion1 week agoCalvin Klein launches Re-Calvin take-back programme across the US
-
Business1 week agoTransfer test: Children from Belfast low income families to be given free tuition
-
Tech1 week agoNvidia, Cisco look to deepen AI innovation across 6G, telecoms | Computer Weekly