Business
Indian Railways Slapped Rs 2.8 Crore Fine Over Food Complaints In Last 4 Years: Minister
New Delhi: Indian Railways serves about 58 crore meals every year on average and receives only 0.0008 per cent complaints on average, according to Railway Minister Ashwini Vaishnaw. Based on inquiry on these complaints, a fine of Rs 2.8 crore was imposed over the last four years, the minister informed the Rajya Sabha.
“It is the continuous endeavour of Indian Railways (IR) to provide good quality and hygienic food to travelling passengers. Necessary steps are accordingly taken by Indian Railways from time to time to improve the quality of food and services to passengers,” he said.
In order to take passenger feedback, the complaint management system over Indian Railways has been strengthened, simplified and made more accessible over the last few years through the introduction of the RailMadad Portal.
“With the launch of the RailMadad Portal, Indian Railways provided passengers a single window system to register complaints and suggestions. In case any passenger complaint related to food quality in trains is reported, prompt and appropriate punitive action is taken against the service providers for deficiency in service,” Vaishnaw said.
Among measures to improve quality, hygiene, and food safety are the supply of meals from designated base kitchens, commissioning of modern base kitchens at identified locations, installation of CCTV cameras in base kitchens for better monitoring of food preparation; and shortlisting and use of popular and branded raw materials, like cooking oil, atta, rice, pulses, masala items, paneer, dairy products etc. for food production.
Among other measures are the deployment of food safety supervisors at base kitchens to monitor food safety and hygienic practices; deployment of on-board IRCTC supervisors on trains; introduction of QR codes on food packets, enabling display of details like name of kitchen, date of packaging, etc.
Regular deep cleaning and periodical pest control in base kitchens and pantry cars is also carried out. In order to ensure compliance with food safety norms, Food Safety and Standards Authority of India (FSSAI) certification for designated food safety officers of each catering unit has been made mandatory, said the minister.
Business
Younger and lower-paid workers hit hardest by rising labour costs, figures show
Younger and entry-level workers are being squeezed the hardest by higher employment costs slowing the rate that firms are hiring, new analysis shows.
Some UK businesses have seen the cost of employing workers rise on the back of recent policy measures, including tax and minimum wage increases and reforms to employment rights, the National Institute of Economic and Social Research (Niesr) said in its latest economic outlook.
These factors have raised the marginal cost of hiring by around 7%, in real terms, for an entry level position, according to its findings.
Niesr warned that sectors most exposed to cost increases were experiencing a bigger impact, pointing to data showing a link between exposure to the national minimum wage and rising unemployment.
This includes typically lower-paid industries such as hotels, hospitality and food chains, which also have a greater concentration of younger and early-career workers.
Its analysis found that, rather than cutting existing jobs, many firms have chosen to slow the rate that they hire staff.
Therefore younger workers and those “at the margins of the labour market” are being disproportionately squeezed, the think tank said.
Official figures at the end of last year showed that the unemployment rate rose to its highest level since early 2021 over the three months to September.
The Office for National Statistics (ONS) said that young people especially were struggling in the tougher hiring climate, with an 85,000 increase in those unemployed aged between 18 to 24 in the three months to October – the biggest jump since November 2022.
The number of young people not in employment, education or training – so-called Neets – has been rising since 2021, and hit the highest level since 2014.
In its report, Niesr said it was “hard to escape the conclusion that the rising cost of labour has deterred full-time job creation, particularly for younger workers”.
Lord Frost, director general of the Institute of Economic Affairs, said the findings “laid bare the costs of the Government’s national insurance and minimum wage hikes, and Employment Rights Act: a spike in the cost of hiring entry-level workers, meaning fewer jobs and opportunities for young people”.
Business
Chipotle stock sinks as restaurant chain reports falling traffic, weak guidance
A Chipotle store stands in the Bronx in New York City on April 23, 2025.
Spencer Platt | Getty Images
Chipotle Mexican Grill on Tuesday reported quarterly earnings and revenue that topped analysts’ expectations, although traffic to its restaurants fell for the fourth straight quarter.
For 2026, the company is projecting flat same-store sales growth, signaling that the burrito chain’s woes are not expected to disappear quickly. Chipotle ended a bumpy 2025 with a full-year same-store sales decline of 1.7%.
Shares of the company fell as much as 11% in extended trading.
Here’s what the company reported compared with what Wall Street was expecting, based on a survey of analysts by LSEG:
- Earnings per share: 25 cents adjusted vs. 24 cents expected
- Revenue: $2.98 billion vs. $2.96 billion expected
The fast-casual chain reported fourth-quarter net income of $330.9 million, or 25 cents per share, down from $331.8 million, or 24 cents per share, a year earlier.
Excluding impairment costs, gains from terminating restaurant leases and other items, Chipotle earned 25 cents per share.
Net sales rose 4.9% to $2.98 billion.
The company’s same-store sales fell 2.5% for the quarter, making this reporting period the third quarter of the year with same-store sales declines. However, Wall Street was anticipating a steeper same-store sales decrease of 3%, according to StreetAccount estimates.
Traffic to Chipotle restaurants fell by 3.2%. Executives have previously said they have seen a pullback in spending from consumers of all income cohorts, although low-income diners have made the most significant shift to their behavior.
Over the past year, shares of Chipotle have lost roughly a third of their value, dragging the company’s market value down to about $51 billion. Investor enthusiasm for the stock waned after the fast-casual chain began reporting shrinking traffic to its restaurants.
To bring back customers, Chipotle is focusing on improving the chain’s operations and adding new menu items, rather than leaning into discounts. In December, at the tail end of the quarter, the company unveiled “protein cups,” with the goal of convincing protein-obsessed customers to stop by for a snack, not just lunch or dinner.
Chipotle opened 132 company-owned locations and seven restaurants run by international licensees during the quarter. That brought its total to 334 company-owned locations and 11 international partner restaurants opened for the year.
In 2026, the company is projecting that it will open 350 to 370 new restaurants, including 10 to 15 international locations that will be run by licensees.
Business
India–US trade deal: Textile, leather players see revival in volumes – The Times of India
CHENNAI: India’s textile, apparel and leather exporters are expecting a sustained recovery in orders from the US, following tariff reductions under the proposed India–US trade deal. Industry representatives said the move will restore competitiveness, improve margins and revive volumes that were under pressure over the past year.Textile and apparel exporters are now expecting an increased sourcing by global brands as India will now enjoy one of the lowest tariff regimes among major Asian manufacturing hubs, with a marginal advantage over competitors, such as Bangladesh, Sri Lanka, Vietnam and China. The tariff relief is expected to create a level-playing field, particularly for small and medium exporters in clusters such as Surat, Gurugram and Tirupur.Prabhu Dhamodharan, convenor of the Indian Texpreneurs Federation, said sourcing interest of US from India is rising and exports are likely to improve steadily. “The apparel and home textile exports will witness month-on-month double-digit growth from the 2026–27 fiscal, lifting the monthly apparel export run rate to $1.5 to $1.6 billion, from the current $1.3 billion.”
Eyeing a level-playing field
A Sakthivel, chairman of the Apparel Export Promotion Council, said improved trade terms would significantly enhance the competitiveness of Indian apparel products in the US market.The leather sector has termed the US decision to reduce tariffs to 18% a “double dhamaka”, coming soon after India’s strategic trade deal with the European Union. Israr Ahmed, former vice-president of the Federation of Indian Export Organisations (Fieo) and managing director of the Farida Group, said exporters had been absorbing the impact of high tariffs by offering discounts of 20–30%. “With the US now reducing tariffs on Indian goods to 18%— a rate lower than those faced by key South Asian competitors, such as Bangladesh and Vietnam — these heavy discounts are no longer necessary,” he said, adding that this would help restore pricing and margins.Rafiq Ahmed, chairman of Kothari Industrial Corporation, noted that competition in the US market has intensified over the past year but said long-standing relationships would help Indian exporters regain lost ground. “The orders from the US, which got reduced in the past one year, will start flowing,” he said.Yavar Dhala, vice-president of the Indian Shoe Federation and CEO of Infinite Leather, said India’s share of leather exports to the US could rise from about 22% to nearly 30% this year, adding that factories operating fewer days due to high tariffs could return to a six-day work week.
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