Business
IndiGo fiasco: 87% flyers back class action under Consumer Protection Act, says survey – The Times of India
As many as 87% of IndiGo passengers surveyed want the airline’s service deficiencies to be examined under the Class Action provisions of the Consumer Protection Act (CP Act), 2019, following widespread flight cancellations and delays, according to a survey cited by PTI.The survey, conducted by LocalCircles, comes in the wake of IndiGo cancelling hundreds of flights over the last four days, leaving thousands of passengers stranded across airports and triggering sharp criticism over handling of refunds, compensation and customer support, PTI reported.
The Class Action provision under the CP Act allows a group of consumers with a common grievance to collectively seek legal remedy against a company for issues such as deficiency of service, mismanagement or unfair practices.Beyond cancellations and delays, many passengers raised concerns over refund integrity, including deductions and delays, failed “zero-cancellation” or insurance assurances, itinerary changes without consent and the lack of adequate support or compensation when connections were missed, as per the survey findings.The survey posed the question: “Should the Central Consumer Protection Authority (CCPA) take up service deficiency of IndiGo under Class Action provision of the Consumer Protection Act 2019?” Out of 32,547 respondents, 87% said “yes, absolutely”, 3% said it was not required, while 10% gave no clear response, PTI said.“To sum up, 87% of airline passengers surveyed want CCPA to take up service deficiency of IndiGo under Class Action provision of the Consumer Protection Act 2019,” the statement said.LocalCircles also noted complaints from passengers who either accepted cancellations or cancelled bookings themselves, claiming that refunds credited were significantly lower than fares paid, despite assurances of “100% refunds”.The survey received responses from more than 30,000 consumers across 303 districts in India, the statement added.
Business
FTSE 100 dips as Unilever falls amid Magnum split
The FTSE 100 started the week on the back foot, weighed by falls in Marmite owner Unilever, while in the US the battle for control of Warner Bros Discovery took another turn.
The FTSE 100 index closed down 21.92 points, 0.2%, at 9,645.09. The FTSE 250 ended 142.67 points lower, 0.7%, at 21,921.28, and the AIM All-Share ended down 2.78 points, 0.4%, at 748.52.
In London, trading was muted ahead of Wednesday’s US interest rate decision.
The US central bank is widely expected to deliver a third consecutive 25 basis points interest rate cut, taking the Federal Reserve’s target range for the federal funds rate to 3.5%-3.75% at what could be a contentious meeting.
Goldman Sachs says the case for a cut is “solid”.
“Job growth remains too low to keep up with labour supply growth, the unemployment rate has risen for three months in a row to 4.4%, other measures of labour market tightness have weakened more on average and some alternative data measures of layoffs have begun to rise recently, presenting a new and potentially more serious downside risk,” the investment bank said.
Barclays expects a “hawkish” cut.
“At the press conference, we expect (Fed) chairman Powell to reinforce the message that a pause is likely at the January meeting, provided the labour market does not suddenly deteriorate, and to mention that the (Federal Open Market Committee) remains very divided about the future course of policy,” the bank said.
The pound was quoted lower at 1.3319 dollars at the time of the London equities close on Monday, compared to 1.3326 dollars on Friday.
The euro stood at 1.1624 dollars, down against 1.1635 dollars. Against the yen, the dollar was trading higher at 155.88 yen compared to 155.42 yen.
In European equities on Monday, the CAC 40 in Paris closed down 0.2%, while the DAX 40 in Frankfurt ended up 0.1%.
Stocks in New York were lower at the time of the London equity close.
The Dow Jones Industrial Average and the S&P 500 index were down 0.3%, while the Nasdaq Composite was 0.2% lower.
In New York, Paramount Skydance launched an all-cash offer to acquire Warner Bros Discovery for 30 dollars per share, trumping a previous bid from streamer Netflix.
The hostile offer sets up a battle between Paramount – whose owner, Larry Ellison, is an ally of US President Donald Trump – and streaming behemoth Netflix to buy one of Hollywood’s most storied studios.
Netflix shocked the industry last week by announcing it had sealed an agreement to buy the Warner Bros studio, drawing bitter reactions from voices in Hollywood worried about the future of their industry.
Mr Trump weighed in on Sunday, saying Netflix’s effort to acquire Warner Bros “could be a problem” as it would be left with a huge market share of the film and TV industry.
“We’re really here to finish what we started,” David Ellison, chairman and chief executive of Paramount, told CNBC as his company made a sixth offer for Warner Bros since the bidding war began.
Netflix fell 4.5%, Warner Bros rose 5% and Paramount Skydance surged 7.3%.
The yield on the US 10-year Treasury was quoted at 4.19%, widened from 4.14%. The yield on the US 30-year Treasury was at 4.83%, stretched from 4.80%.
On the FTSE 100, Unilever fell 6.6% as Magnum Ice Cream started trading in Amsterdam, London and New York.
Shares in the Ben & Jerry’s and Magnum owner, which has been split from Unilever, rose 1.3% in Amsterdam compared to the 12.80 euro reference price, implying a market value of around 7.94 billion euros, below some market forecasts.
Diana Radu, Morningstar equity analyst, said initial valuations are “lower than earlier estimates”, while she noted technical factors could also weigh on Magnum shares in the short-term.
She said: “Magnum is headquartered in the Netherlands and has its primary listing on Euronext Amsterdam, so unlike Unilever, it does not qualify for inclusion in the FTSE UK index series.
“As a result, UK index-tracking funds that receive Magnum shares in the spin-off but benchmark against FTSE UK indices are required to sell, which creates some short-term downward pressure on the share price after listing.
“Still, we remain optimistic on the longer-term outlook. As a standalone company, the ice-cream business gains a refreshed management team and a more focused, category-specific strategy.”
Housebuilders were also another weak feature as UK bond yields pushed higher, with Barratt Redrow down 4% and Persimmon down 3.5%.
Nonetheless, Ami Galla, equity analyst at Citi, believes a spring bounce is likely to drive a sector re-rating, saying: “We continue to have a positive sector view into 2026 for volume housebuilders, which should benefit from a favourable rate outlook as well as a gradual improvement to the planning backdrop.”
Heading upwards, defence stocks rallied on continued geopolitical uncertainty.
Defence contractor Babcock International led the blue-chip risers, up 2.6%, with BAE Systems, up 1.1%.
Aerospace manufacturer Rolls-Royce was in demand, up 2.1%, after receiving an order from defence company KNDS for more than 300 engines for Leopard 2 battle tanks.
On the FTSE 250, Kainos surged 6.6% as Bank of America double-upgraded to “buy” from “underperform”, while Baltic Classifieds, up 5.9%, recouped some of last week’s heavy falls, which followed a downbeat trading update.
Brent oil was quoted at 62.79 dollars a barrel at the time of the London equities close on Monday, down from 63.60 dollars late on Friday.
Gold was quoted at 4,192.10 dollars an ounce on Monday, lower against 4,208.77 dollars.
The biggest risers on the FTSE 100 were Babcock International, up 30p at 1,176p; Scottish Mortgage Investment Trust, up 25p at 1,094.5p; Polar Capital Technology Trust, up 10.5p at 475p; Rolls-Royce, up 22.5p at 1,107p; and Prudential, up 19.5p at 1,097.5p.
The biggest fallers on the FTSE 100 were Unilever, down 296p at 4,160p; Barratt Redrow, down 15p at 363.2p; JD Sports Fashion, down 3.1p at 79.6p; Persimmon, down 46.5p at 1,298.5p; and Entain, down 24p at 735.2p.
Tuesday’s economic calendar has an interest rate decision in Australia overnight and BRC retail sales data in the UK. The two-day FOMC meeting starts in the US.
Tuesday’s UK corporate calendar has half-year results from equipment hire firm Ashtead Group and greetings card and gift retailer Moonpig.
Contributed by Alliance News.
Business
Moody’s Call IndiGo Fight Cancellations ‘Credit Negative’, Says Firm Will Face Financial Damage
Last Updated:
Moody’s says IndiGo faces financial and reputational damage after 1,600 flight cancellations due to poor planning for aviation regulations, calling the disruptions credit negative.
Moody’s cited IndiGo’s “significant lapses in planning, oversight and resource management” as the primary cause.
The disruptions and cancellations in IndiGo flights due to airline’s failure to plan for aviation regulations communicated to industry more than a year in advance could result in financial damage from loss of revenue as well as potential penalties for cancellations, Moody’s Ratings said on Monday.
PTI quoted a note by Moody’s stating that the disruptions are “credit negative” for the airline. “Despite temporary reprieve, failure to effectively plan for new aviation regulations is credit negative.”
The flight cancellations started on December 2. The disruptions, which took place amid peak winter schedules, caused over 1,600 flight cancellations on December 5, after similar operational issues in November left more than 1,200 flights grounded. Over 500 flights were cancelled on Monday.
“The disruptions are credit negative because IndiGo could face significant financial damage from loss of revenue because of flight cancellations, refunds and other compensation to affected customers, along with potential penalties imposed by DGCA,” Moody’s said.
It further stated airline’s “significant lapses in planning, oversight and resource management” as the primary cause while pointing out that the regulations were communicated to the industry more than a year in advance.
“The airline’s lean operations, which provide cost efficiencies in stable times, lacked the resilience needed for this change in regulations, leading to the need for a system-wide reboot that led to cancellation(s),” Moody’s said.
“We have downgraded IndiGo’s issuer category score for human capital to 4 from 3, reflecting the adverse impact of slower hiring on the airline’s operations. Although IndiGo does not have employee unions, its pilots, through broader pilot associations in India, possess significant collective bargaining power. IndiGo’s governance issuer category score of 3 for management track record captures management’s lack of judgment and preparedness for the impending regulatory changes,” it said.
Moody’s further stated that there will be some reputational damage for IndiGo, which may hurt the company, especially in its code-sharing arrangements.
“However, quantitative impact of the disruption remains uncertain at this point as the scale and profitability of IndiGo’s operations evolve following adjustments to comply with FDTL regulations,” the rating agency added.
December 08, 2025, 22:03 IST
Read More
Business
Rupee At 90: How The Falling INR Is Reshaping Middle-Class Goals, Choices, And Spending Plans
Last Updated:
How families are quietly making USD the benchmark currency for decision-making & financial planning. This shift is not driven by policy, but is happening socially and emotionally
Indian rupee crossing the 90-per-dollar mark has been analysed endlessly through charts, fiscal models, current account pressures, and global market volatility. But buried beneath macroeconomic commentary is a quieter, deeper transition happening inside the middle-class homes. It is a psychological shift that may reshape how a generation thinks about money, ambition, global mobility, and the idea of prosperity.
As the rupee weakens further to 90.43 against the US Dollar on Thursday, India seems to be witnessing a quiet dollarisation, not in the official sense of replacing currency, but in the behavioural sense. The USD has quietly become the benchmark currency for aspiration, decision-making, and financial planning. In living rooms, family WhatsApp groups, college planning discussions, start-up budgets, and even everyday consumption choices, the dollar has become the reference point.
This shift is not driven by policy. It is happening socially, emotionally, culturally, and almost invisibly.
The Aspirational Economy Was Already Dollar-Priced
A weakening rupee not only makes imports costlier, but it also rewires aspiration itself. Over the past decade, India’s middle class moved decisively into a globally linked consumption basket. The products that most symbolise upward mobility — iPhones, drones, MacBooks, branded sneakers, premium headphones — are not priced in rupees. They are priced in dollars and simply translated into rupee terms based on the day’s exchange rate.
With the rupee touching 90, the price reset has been abrupt across multiple categories. Apple’s top-end smartphone that cost Rs 80,000 a few years ago now floats near Rs 1.5 lakh. Cloud services like iCloud, Google Workspace, and premium security apps become considerably more expensive as companies adjust INR-equivalent monthly fees. Netflix and Spotify have had to recalibrate India pricing because their licensing costs are denominated in dollars. Global airline fares, which fluctuate with both fuel prices and currency swings, now create anxiety for households planning holidays.
Even seemingly small services such as AI tools, photo editing apps, cloud storage, and online courses are tied to USD billing. Each rupee slide makes the Indian buyer feel like they are falling further away from global participation. And with 90 becoming the new normal, a psychological shift is underway: earlier, the dollar felt like an external force. Now it feels like an unavoidable ruler against which progress is measured.
Why Families Are Quietly Shifting Their Reference Currency To USD
Just 10 years ago, middle-class households planned everything in rupees: a child’s college fund, the cost of a vacation, or a gadget purchase. Today, these conversations increasingly happen in USD terms.
Parents discussing foreign education now think in fixed benchmarks — “a master’s in the US costs 50-60,000 dollars per year.” Families planning a European vacation calculate budgets directly in Euros and then convert. Salaried professionals working in Indian companies compare their pay packages to US counterparts, often feeling underpaid even when adjusted for PPP. Freelancers in metro cities sometimes quote their rates in USD to Indian clients just to hedge against currency swings.
For a generation exposed to global content, remote work opportunities, and international brands, the dollar is becoming a mental unit of ambition. A man saving for his daughter’s overseas education says planning in rupees feels meaningless because the target keeps shifting. A young coder aims for her dream job ($80K) in USD. A start-up founder, who uses multiple dollar-denominated SaaS tools, keeps a tab on every currency fluctuation for his monthly expenses.
The shift is subtle but profound: Indians no longer see the rupee as the stable anchor of long-term planning. The dollar has replaced it as the more reliable reference for the future.
According to Narender Agarwal, CEO of Wealth1, the recent weakness in the rupee is driven largely by the Reserve Bank of India’s (RBI) deliberate decision to reduce active intervention and allow the currency to find its natural market level. By choosing not to defend the rupee as aggressively as in the past, the RBI is signalling confidence in India’s economic fundamentals while preserving reserves for more disruptive global shocks.
Agarwal notes that this policy shift is subtly reshaping the wealth psychology of Indian households. Instead of reacting with panic, families are becoming more aware of currency cycles, discussing long-term financial planning more openly, and reassessing how they balance domestic assets with future obligations such as education, healthcare and retirement. The weakening rupee is prompting a deeper mindset change: Indians are moving from short-term reactions to more strategic thinking about wealth preservation, risk management and global financial integration — a structural evolution in how the country saves.
Why This Number Feels Different: Understanding The Psychology
Behavioural economists say humans react strongly to round-number thresholds. Prices crossing psychologically meaningful barriers create emotional responses that amplify economic anxiety. The rupee moving from 85 to 90 is not merely a five-rupee drop — it is a symbolic event.
At 90, the dollar no longer feels “temporarily strong.” It feels dominant. It feels structural. It feels like the rupee has entered a phase from which it may not return quickly. That triggers a range of behaviours: precautionary saving, postponement of travel plans, reluctance to commit to foreign degree programmes, and increased interest in dollar-linked assets.
In interviews, several financial planners note that clients have started asking whether the rupee could slide to 100. Once that psychological trigger is activated, households begin making long-term adjustments. They may delay global consumption, reduce discretionary imports, or aggressively increase rupee savings to “keep up.” The psychological shock at 90 marks a turning point where people begin to assume depreciation is here to stay.
And that assumption, more than the number itself, shapes long-term behaviour.
How The Weak Rupee Is Changing Savings & Investment Behaviour
The dollarisation of aspiration naturally leads to the dollarisation of savings. The Liberalised Remittance Scheme (LRS) data indicate rising outward remittances for investments, foreign deposits, and international stock purchases. More Indians are parking money in USD-pegged assets, such as global ETFs, international index funds, and even crypto stablecoins, as a hedge against currency volatility.
Financial planners say the profile of clients seeking dollar-linked products has changed dramatically. It is not just high-net-worth individuals; it is software engineers, freelancers, newly married couples, and parents of school-going children. Many freelancers now insist on being paid in USD or GBP whenever possible, converting only what is needed for monthly expenses.
Parents exploring foreign education are increasingly “frontloading” tuition deposits, hoping to lock in lower exchange rates early. Even those planning for five years are shifting SIPs into funds that invest overseas or hedge currency risk.
This is a form of stealth dollarization; Indian households are not switching currencies, but they are shifting their wealth psychology towards the dollar. The rupee is becoming a spending currency; the dollar is becoming a saving currency.
Are Indians Now Shifting To Newer Alternatives?
Another underreported impact is the declining willingness to pay for global digital services. As the cost of apps, cloud platforms, and online tools rises with a weaker rupee, many Indian users are cancelling subscriptions, sharing accounts, or shifting to cheaper domestic alternatives.
Streaming platforms have already begun adjusting their India pricing to prevent subscriber loss. Global software companies are reworking local billing because India is hypersensitive to price movements. Gaming subscriptions, AI tools like ChatGPT or Midjourney, and online learning platforms see disproportionate churn in India whenever the rupee slides sharply.
Digital services inflation hits the young working population the hardest, the very group most engaged in global online ecosystems. Those who use several tools for design work say every month feels like “being taxed for wanting to stay globally connected”.
The perception that global services are “becoming too expensive in India” is feeding into a broader narrative: the rupee is no longer protecting domestic consumers from global price shifts.
Travel Decisions Are Now Currency Decisions
For middle-class families, foreign travel has long been the ultimate aspirational goal. But with the rupee at 90, vacations are being postponed not because airline tickets are costlier but because households feel the psychological burden of a weak currency.
A report from a travel aggregator shows booking interest for Europe and the US dipping, while demand for domestic tourism has risen. Travel agents note a new kind of question: “Is it worth going now or should we wait for the rupee to stabilise?” Earlier, people worried about flight prices; now they worry about currency value.
Travel budgets increasingly start with USD-INR rate checks. Every one-rupee depreciation adds thousands of rupees to a family’s holiday estimate. People are also avoiding destinations where spending is dollar-linked, such as Singapore, Dubai, or the US, and instead choosing Vietnam, Thailand or Turkey where currency swings hit less hard.
The rupee at 90 is not just reducing travel; it is reshaping how Indians choose where and when to go.
Foreign Education Has Become A Moving Target
The dream of sending children abroad, once a middle-class aspiration that felt difficult but achievable, is starting to look unstable. As tuition, living costs, and visas are all priced in dollars, families planning foreign education are suddenly staring at a steep and uncertain future.
University consultants say inquiries remain high, but conversions are dropping. The fear of future depreciation is forcing parents to file scholarship applications in more affordable destinations such as Germany, Ireland, or the Netherlands.
The biggest anxiety is unpredictability. A planned Rs 1 crore budget for a two-year programme becomes Rs 1.25 crore if the rupee weakens by 10%. Many households now feel foreign education is becoming less a question of eligibility and more a question of currency risk. This changes the calculus for an entire generation.
How Depreciation Of Rupee Is Deepening Inequality
The most invisible consequence of rupee depreciation is the widening economic gap between those who earn in dollars and those who earn in rupees. Remote tech workers, freelancers servicing global clients, IT professionals with overseas stints, and NRIs sending remittances experience rising purchasing power. For them, the rupee at 90 is a boon.
For everyone else, it is an erosion, not just of income, but of a sense of progress. Salaries denominated in rupees lose long-term value; savings lose international purchasing power; global aspirations become harder to fulfil. The gap is psychological as much as financial.
Dollar earners feel protected; rupee earners feel exposed. This divide is likely to deepen as more Indian companies adopt global hiring models and more professionals seek USD-linked income streams. A currency-led inequality — layered atop existing wealth and opportunity gaps — may shape India’s socio-economic landscape for years.
The Rupee At 90 Is Not Just An Exchange Rate But A Turning Point
India’s dollarisation is subtle, quiet, and mostly emotional. The rupee at 90 has triggered a transformation in how the middle class views itself in a global economy. Aspirations are being recalibrated. Dreams are being deferred. Plans are being repriced. And the dollar, not the rupee, is emerging as the currency on which those dreams are constructed.
If the rupee stabilises, some habits will soften. But the mental shift may be here to stay.
For a generation that came of age believing the world was opening up, the rupee at 90 feels like a door partially closing. The challenge now is whether India can keep that door open for its middle class both economically and psychologically.
December 04, 2025, 15:29 IST
Stay Ahead, Read Faster
Scan the QR code to download the News18 app and enjoy a seamless news experience anytime, anywhere.

-
Tech1 week agoGet Your Steps In From Your Home Office With This Walking Pad—On Sale This Week
-
Sports1 week agoIndia Triumphs Over South Africa in First ODI Thanks to Kohli’s Heroics – SUCH TV
-
Fashion1 week agoResults are in: US Black Friday store visits down, e-visits up, apparel shines
-
Entertainment1 week agoSadie Sink talks about the future of Max in ‘Stranger Things’
-
Politics1 week agoElon Musk reveals partner’s half-Indian roots, son’s middle name ‘Sekhar’
-
Tech1 week agoPrague’s City Center Sparkles, Buzzes, and Burns at the Signal Festival
-
Sports1 week agoBroncos secure thrilling OT victory over Commanders behind clutch performances
-
Entertainment1 week agoNatalia Dyer explains Nancy Wheeler’s key blunder in Stranger Things 5
