Last Updated:December 06, 2025, 13:56 IST

IndiGo faces massive flight cancellations despite DGCA rollback, affecting thousands. Experts like advise on travel insurance claims and proper documentation.

There seems to be no end to the mayhem of IndiGo’s operational meltdown as hundreds of flights have been cancelled on Saturday. The chaos has continued despite the Directorate General of Civil Aviation (DGCA) rolling back the Flight Duty Time Limitations orders, which were the lead cause to disrupt the capability of carriers to maintain regular operation.

Thousands of passengers, from students to senior citizens to professionals, have been affected in the past few days during the flight cancellations, disrupting their plans and schedules. Along with that, they have to face monetary losses too.

Travel insurance is one such option that travelers can use while facing this kind of situation. Not many of people in India are aware of how a travel insurance works and whether all plans cover flight cancellation costs.

Meet Kapadia, Head of Travel Insurance at Policybazaar.com said that travel Insurance offers fixed pay outs if the traveller is stranded for a specified number of hours (6–12 hours).

“They also reimburse the cost if the flight is cancelled and traveller has to book a new flight, or arrange hotel stay, cover meals, essentials, and other emergency purchase,” Kapadia added.

Customers, however, should know that a very low-priced/ basic product of travel insurance may not pay for non-medical losses from an airline operational cancellation unless that benefit is purchased, according to Chetan Vasudeva, Senior Vice President – Business Development at Elephant.in, Alliance Insurance Brokers.

“No – basic plans may not fully cover losses from airline operational problems unless the policy explicitly includes or has an option for trip cancellation / carrier cancellation, trip interruption, missed-connection or trip-delay benefits,” Vasudeva added.

He further told that many standard travel policies include only basic medical, baggage and emergency assistance by default. “If you want protection specifically against airline operational issues, check for carrier cancellation/trip cancellation/missed-connection or buy a cancel-for-any-reason add-on cover.”

Beyond the financial safety net , the insurer also provides 24×7 assistance and emergency support to help passengers manage disruption with less stress in unfamiliar locations.

What Should Customers Need To Do To Get Claims?

The first 24 hours after a flight cancellation are crucial for building a strong claim file.

The policyholder should immediately need to obtain written proof from the airline such as an email, SMS, or a formal flight disruption certificate, that clearly state the due cause and timing of the cancellation, explained Vasudeva. “At the same time, this is when policyholder should inform their insurance provider’s helpline immediately after the disruption; quick intimation is often listed as a mandatory requirement in most policies,” he added.

During this period, every incidental expense such as food, hotel stays, transport, or rebooking, should be supported with itemized receipts and payment proofs. If the airline offers alternative arrangements like meal vouchers or free accommodation, passengers need to preserve those records as well, because insurers cross-verify what has already been compensated.

Careful documentation in the first 24 hours substantially reduces the chances of queries, delays, or rejection during the processing of claims, Vasudeva stated.

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