Business
Just 5% of CRE companies have achieved their AI goals. Here’s why
Diminishing perspective of downtown London skyscrapers
Chunyip Wong | Istock | Getty Images
A version of this article first appeared in the CNBC Property Play newsletter with Diana Olick. Property Play covers new and evolving opportunities for the real estate investor, from individuals to venture capitalists, private equity funds, family offices, institutional investors and large public companies. Sign up to receive future editions, straight to your inbox.
The commercial real estate market has been historically slow to modernize, and yet it appears to be accelerating its adoption of artificial intelligence.
Companies are moving beyond initial testing and exploration into more targeted applications that aim to redefine value, according to a new survey from JLL.
The survey of more than 1,500 senior CRE investor and occupier decision-makers across various industries found that, while still in the early stages, organizations are making AI a priority in their technology budgets. They are also moving from using it just for efficiency to focusing on how it can grow their businesses.
JLL found that 88% of investors, owners and landlords said they have started piloting AI, with most pursuing an average of five use cases simultaneously. And more than 90% of occupiers are running corporate real estate AI pilots, according to the report. Compare that with just 5% starting AI pilots two years ago. The adoption is fast, but not entirely easy.
Just 5% of respondents said they have achieved all their program goals, while close to half said they have achieved two to three goals. Much of the efforts are still experimental, without much growth.
“If you think about commercial real estate, traditionally, it is not a quick technology adopter, and it’s usually skeptical,” said Yao Morin, chief technology officer at JLL. “So the high number of adoptions is actually quite surprising to me. What is not surprising on the flip side is that only 5% actually thinks that they have achieved all the goals. This is pretty aligned with a lot of other industries as well.”
The reason they’re not hitting their goals is because the goal line has moved. Companies have gone beyond just wanting to do certain tasks faster, or so-called operational efficiencies. Now they are tying AI to their revenue goals.
For example, some are using it to help them improve their investment risk models, making investment and portfolio decisions based on the output of AI. That will require big changes to the fundamental way they operate.
“When you really start moving towards the revenue side, the margin expansion side, then it’s going to require a lot more than just using a technology,” Morin explained. “You can’t just say, ‘Well, I’m saving you 10% to do this particular thing.’ Companies need to actually rethink their operating model, to rethink how they organize to actually achieve the savings.”
And so companies are investing heavily in AI, despite economic headwinds. More than half of investors surveyed by JLL have been able to get significant budget growth over the past two years in the space. Their No. 1 spend is on strategic advisory on technology or AI, and most report their budgets have increased solely due to AI. After that, the spending goes to upgrading both cyber- and data-security measures and infrastructure for AI integration.
Morin said what she found really surprising is that while most think companies will start using AI for simple tasks, or, low-risk, low-hanging fruit, that was not at all the case.
“Our survey showed the opposite. We are getting to a point of sophistication, beyond this initial skeptical phase, where companies are really focusing on the competitive advantage to pressing business problems, using AI to solve instead of [just] those simple low-risk operations.”
Business
Thames Water halts plans to hand £2.5m retention bonuses to bosses
Thames Water has decided not to go ahead with almost £2.5 million in controversial payments to senior bosses.
The debt-laden utilities giant faced a political outcry over plans to hand out the money.
Thames Water was expected to hand £2.46 million to 21 senior executives in so-called retention awards to encourage them to stay with the business.
However, the company has deferred this until further notice following talks between directors in recent days.
The deferment, which was first reported by Sky News, comes after the 21 executives received a previous £2.46 million worth of payments earlier this year.
Chris Weston, Thames Water’s chief executive, was not among those set to receive a bonus and is already the subject of a bonus ban from industry regulator Ofwat.
Thames Water has declined to comment.
Alistair Carmichael, chairman of the Environment, Food and Rural Affairs Select Committee, contacted the company in recent weeks raising concerns over the plans for further payments and asked for confirmation about whether the money would be handed out.
On Tuesday, he said: “It’s important that the focus of Thames management is on turning round the company and not on rewarding staff and having to handle negative headlines.
“The public is rightly furious at the prospect of senior staff in a company with the performance record of Thames receiving bonuses.
“We will continue to monitor this situation.”
It comes a fortnight after Thames Water said it was still locked in talks over its proposed rescue with creditors.
Britain’s biggest water supplier, with around 16 million customers, said discussions were “positive” but ongoing with the Government and regulators to agree a deal to turn around the firm and repair its stricken finances.
Half-year results from the provider revealed underlying earnings surged to £1.2 billion for the six months to September 30, compared with £715.1 million a year ago.
Revenues rose by 42% thanks to bill increases, which it said also helped fund £1.3 billion of capital investment to fix leaks, cut sewage spills and improve water quality.
Business
Startup backed by Altman, JPMorgan announces capital lending partnership with Amazon
Slope, a lending startup that uses artificial intelligence to vet businesses, is partnering with Amazon starting Tuesday to provide a reusable line of credit to Amazon sellers, backed by a JPMorgan Chase credit facility, the company told CNBC exclusively.
The new relationship means eligible U.S. Amazon vendors can apply for and access capital directly through their Amazon Seller accounts with real-time approvals.
Slope was co-founded by CEO Lawrence Lin Murata, who said said he saw the ups and downs of running a small business while he was growing up in São Paulo.
Lin Murata helped his parents at their family’s toy shop, which they’ve been running for more than three decades. As he gained more insight into the finances of the business, he said he realized that cash flow was a large pain point for his parents and other small businesses.
That led him to start Slope, an AI-powered lending platform backed by OpenAI CEO Sam Altman and JPMorgan Chase, with co-founder Alice Deng.
“Leveraging AI, we’re able to underwrite these businesses, and we’re able to handle all the complexity of assessing the risk for a business,” Lin Murata said. “At the same time, [we’re] providing a very easy, real-time experience to them.”
The lines of credit will start at an 8.99% APR, according to Slope, and require vendors to be in business for at least one year with more than $100,000 in annual revenue. Once approved, Amazon sellers can draw from the line as needed and choose a term ranging from three months to a year to align repayment with their inventory cycle. Scope did not disclose the financial aspects of its deal with Amazon.
“Most people don’t realize that sellers, independent sellers, are kind of the backbone of Amazon and e-commerce in general,” Deng told CNBC. “More than 60% of Amazon’s sales are driven by independent sellers.”
Deng said Slope is filling a gap with the new partnership. Currently, Amazon sellers can use some third parties to access capital, though Deng said those initiatives are more focused on smaller sellers, while Slope is focused on mature sellers, some of whom reach hundreds of millions of dollars in revenue and require bank-grade financing.
Deng said when Amazon did its own lending around four years ago, the total addressable market was between $1 billion and $2 billion. With Slope taking over the program, the company expects that number to grow.
“We’re excited about our work with Slope, which expands the financing tools available to Amazon selling partners,” an Amazon spokesperson told CNBC. “Whether they are just starting out or looking to grow, access to sufficient capital is a critical need for small business owners, and we’re always evaluating new ways to empower sellers to thrive in the Amazon store.”
With Slope’s new deal, sellers can take a few minutes directly on Amazon Seller Central to apply for capital and get approved almost instantly, using proprietary Amazon performance data and Slope’s in-house large language model, Lin Murata said.
“That is one of the reasons why we’re able to give a more compelling offer than if you were outside of the Amazon dashboard,” Lin Murata said. “And then we give real-time decisions, so we analyze Amazon performance, data, and cash flow in real time.”
It’s a process that the Slope co-founders said is easier, faster and more integrated than having to apply for loans at banks as a small business. With the granular data that Amazon provides, like a breakdown of sales by product, they said the AI model is able to make a more informed decision on financing than a bank would based on overall financial documents.
With the new deal, Amazon joins a growing slate of Slope’s customers, which already include Samsung, Alibaba, Ikea and more.
Deng and Lin Murata said the company has trialed the new Amazon integration, and though the trial has been live for just a few weeks, the pair said it’s seen significant demand and applications growing 300% week over week.
“Going back to the initial inspiration of my parents, I think we want to be the credit intelligence layer for these businesses,” Lin Murata said. “Ultimately, what we’re really doing is helping these businesses grow by giving them fair, affordable, fast and very easy access to different forms of financing.”
Business
Wessex Water to pay £11m towards wastewater upgrades after Ofwat investigation
Wessex Water will pay £11 million toward upgrades after the industry watchdog found it failed to properly manage its wastewater network.
The water company, which serves around 2.9 million customers in the South West, was made to pay the enforcement package by regulator Ofwat.
By agreeing to the extra investment in its network, the firm avoids having to pay a fine.
It will be paid for by shareholders and not through customer bills, the watchdog confirmed.
Wessex Water failed to operate, maintain and upgrade its network to ensure it could cope with flows of sewage and wastewater, Ofwat found in its investigation.
The investment package will go towards a series of upgrades, including helping private landowners to seal their sewer pipes to avoid unnecessary groundwater reaching its network, and bringing forward investment into reducing spills at specific storm overflow areas.
Money will also be spent on installing monitoring equipment and helping customers to sustainably manage rainwater at their properties.
Ofwat said Wessex was the sixth case it had completed in its wider wastewater investigation, which has resulted in £250 million in fines and enforcement packages.
Lynn Parker, senior director for enforcement at Ofwat, said: “These cases are a crucial part of holding water companies to account and driving the transformation of the water sector that the public wants to see.”
Wessex Water had said it “regrets the impact our wastewater performance has had on customers and the environment”.
The company said the investment package “will tackle the problem directly” and that it was planning to invest £300 million in its sewerage infrastructure by 2030.
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