Tech
PSNI resorted to pen and paper after issues with ControlWorks command and control software | Computer Weekly
Unexpected problems in the Police Service of Northern Ireland’s (PSNI’s) ControlWorks software led to police having to resort to manual forms to record calls from the public soon after the software’s introduction in 2019, Computer Weekly has learned.
The force has not reported the incidents to the Northern Ireland Policing Board, which oversees the PSNI, and has not mentioned any incidents with ControlWorks in its annual reports.
While there is no legal duty to report failures with ControlWorks to the Northern Ireland Policing Board, the Policing Board has told Computer Weekly it would expect any serious incidents with ControlWorks to be reported to it.
The PSNI uses ControlWorks as part of its command and control system, for managing, logging and categorising calls received by the emergency services from the public and for dispatching police officers to incidents.
Computer Weekly has learned that the PNSI’s ControlWorks system had technical issues after it first went live in May 2019.
These included slow-downs of the system that required computer systems to be restarted or software to be patched.
On some occasions, police were forced to return to using paper forms to record incidents reported by the public after ControlWorks became unavailable. Information on the forms had to be typed back into the system when the service resumed.
ControlWorks aimed to improve response times
The PSNI announced it was using Capita Communications and Control Solutions’ ControlWorks software in 2018, replacing its 20-year-old Capita Atlas Command and Control System, which had reached the end of its life.
From February 2018, ControlWorks was installed across the PSNI’s three regional contact management centres, before going live in May 2019, but is understood to have had a series of issues during its first few months of operation.
Critical incidents, which affect force-wide availability of ControlWorks, are categorised as P1 or P2. Less serious incidents that do not require urgent remediation are categorised as P3 and P4, Computer Weekly has previously reported.
Computer Weekly understands that the PSNI runs a 24-hour help desk to deal with IT issues, and that it has the ability to escalate incidents with ControlWorks to its IT supplier.
Missing persons search
Computer Weekly understands that a “major issue” with ControlWorks may have delayed information being passed to police officers searching for missing teenager Noah Donohoe, who disappeared from his home in Belfast on 21 June 2020.
Donohoe’s disappearance sparked a massive search operation, as police reviewed hours of CCTV, and hundreds of volunteers joined the search for the vulnerable 14-year-old.
Computer Weekly has learned that on the evening of 23 June 2020, police recorded a “major issue” with ControlWorks that could have led to delays in information being passed to investigators.
Computer Weekly further understands that on the evening of 24 June, a member of the public called police to say they had seen an individual attempting to sell Donohoe’s missing laptop.
This potentially critical information was delayed in being brought to the attention of police officers investigating Donohoe’s disappearance because of a problem with ControlWorks, Computer Weekly has been told.
It is unclear exactly how long the information was delayed by and what its impact on the search for the missing teenager was. But it is understood that detectives on the case reported and noted the delay during the investigation.
The issue with ControlWorks was understood to have been reported during the live investigation at a critical time when Donohoe was missing – two days after he had gone missing, and four days before he was found dead in a Belfast storm drain.
Manchester had serious IT issues
Greater Manchester Police experienced problems when it went live with its Integrated Operational Policing System (iOPS), which included ControlWorks, in July 2019. iOps attempted to integrate Capita’s ControlWorks software with Capita’s PoliceWorks record management software used by police officers for managing day-to-day investigations and intelligence records.
An independent review found serious issues with the project. At one point, police were forced to revert to pen and paper for 72 hours while records were migrated to the new system.
“This consumed considerable time and capacity, causing a duplication of work,” the report found. “In addition, some legacy demand, which included ongoing investigations, did not successfully transfer from the old systems, so could no longer be worked on.”
Greater Manchester Police subsequently announced plans to replace PoliceWorks after concluding it could not be adapted or fixed, but it has continued to use ControlWorks.
The PSNI uses a different record management system to Manchester’s troubled PoliceWorks system. The PSNI signed a £9m contract with the Canadian company NicheRMS to deploy its Records Management System, which records information about people, locations, vehicles, incidents and evidence, in 2006.
NicheRMS keeps duplicate records of reports from the public that are recorded on ControlWorks when they are escalated as an “incident”. This means that should data be lost because of problems with ControlWorks, the PSNI would still have access to duplicate records reported by the public on NicheRMS if they have been escalated as an “incident”.
Policing Board seeks clarification from PSNI
The Northern Ireland Policing Board has confirmed that if a major system disruption or significant information or data loss occurred, the board would expect to be informed.
A spokesperson told Computer Weekly that the board’s Resources Committee, which has oversight responsibility for matters including the PSNI’s technology systems, has asked the PSNI for clarification about the issues raised by Computer Weekly.
A coroner’s inquest into the circumstances of Noah Donohoe’s death is due to begin on 19 January.
The PSNI said it would “not comment on investigative matters while legal proceedings are ongoing”.
“With regards to questions relating to ControlWorks, police can confirm that, to date, there has been no instance of major disruption which has led to data loss,” a spokesperson said.
Capita declined to comment.
Today, Apple announced its new budget MacBook. At $599, it looks seriously impressive. While I haven’t tested its performance, battery life, or display just yet, it may end up being hard to beat at that price based on some of the specs alone.
But that doesn’t mean the competition isn’t there. I want to recommend a couple of Windows laptops deals that offer various advantages over the MacBook Neo, showing where the Neo has both strengths and weaknesses.
First, check out this Asus Vivobook 14, a laptop I’ve been happy to recommend as a budget computer for the past year. In many ways, this is the Windows version of a laptop like the MacBook Neo. It uses a highly-efficient ARM chip, the Qualcomm Snapdragon X, meaning it gets great battery life and performs admirably in daily tasks. It’s not quite as thin or light as the MacBook Neo, but it’s fairly portable for a laptop at this price.
Unlike the MacBook Neo, the Vivobook 14 comes with 16 GB of RAM and 512 GB of storage. That’s twice what you get in the MacBook Neo’s starting configuration. Right now, this configuration of the Vivobook 14 is on sale for $539. That’s a killer deal for those specs. It even comes with a healthier mix of ports, including HDMI, two USB-A, one USB-C, and a headphone jack. That also means it can support two external displays unlike the MacBook Neo, which can only handle just one.
Don’t get me wrong—I’m not at all saying the Vivobook 14 is a slam dunk over the MacBook Neo. Based on specs alone, I know the Vivobook 14 is a serious step down when it comes to the display. It’s less sharp, stretched across a larger screen, and the color performance isn’t so good. The Vivobook 14 maxes out at 280 nits, whereas Apple says the MacBook Neo can go all the way up to 500 nits. I have a hunch that the MacBook Neo will deliver a much better display in just about every regard.
There’s also the touchpad. It’s a little clunky to use, which is typical of budget Windows laptops. This is just a guess—but the touchpad on the MacBook Neo will likely feel smoother. It’s a mechanical trackpad (unlike the MacBook Air’s haptic feedback trackpad), but Apple has almost never made a bad trackpad.
If you’re not convinced by the Asus Vivobook 14, I’d also recommend the HP OmniBook 5, which is currently on sale for $500 and uses the same Snapdragon X chip. While it only has 256 GB of storage, it has a much better screen than the Vivobook 14, using an OLED display. It’s not any brighter than the Vivobook 14, but it gives you far better color performance and contrast. It’s also just 0.50 inches thick, matching the MacBook Neo exactly in portability.
Other Good USB Hubs to Consider
Ugreen Revodok Pro 211 Docking Station for $64: Most laptop docking stations are bulky gadgets that often require a power source, but this one from Ugreen straddles the line between dock and hub. It has a small, braided cable running to a relatively large aluminum block. It’s a bit hefty but still compact, and it packs a lot of extra power. It has three USB ports (one USB-C and two USB-A) that each reached up to 900 MB/s of data-transfer speeds in my testing. That was enough to move large amounts of 4K video footage in minutes. The only problem is that using dual monitors on a Mac is limited to only mirroring.
Photograph: Luke Larsen
Hyper HyperDrive Next Dual 4K Video Dock for $150: This one also straddles the line between dock and USB hub. Many mobile docks lack proper Mac support, only allowing for mirroring instead of full extension. The HyperDrive Next Dual 4K fixes that problem, though, making it a great option for MacBooks (though it won’t magically give an old MacBook Air dual-monitor support). Unfortunately, you’ll be paying handsomely for that capability, as this one is more expensive than the other options. The other problem is that although this dock has two HDMI ports that can support 4K, though only one will be at 60 Hz and the other will be stuck at 30 Hz. So, if you plan to use it with multiple displays, you’ll need to drop the resolution 1440p or 1080p on one of them. I also tested this Targus model, which is made by the same company, which gets you two 4K displays at 60 Hz but not on Mac.
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Anker USB-C Hub 5-in-1 for $20: This Anker USB hub is the one I carry in my camera bag everywhere. It plugs into the USB-C port on your laptop and provides every connection you’d need to offload photos or videos from camera gear. In our testing, the USB 3.0 ports reached transfer speeds over 400 MB/s, which isn’t quite as fast as some USB hubs on this list, but it’s solid for a sub-$50 device. Similarly, the SD card reader reached speeds of 80 MB/s for reading and writing, which isn’t the fastest SD cards can get, but adequate for moving files back and forth.—Eric Ravenscraft
Kensington Triple Video Mobile Dock for $83: Another mobile dock meant to provide additional external support, this one from Kensington can technically power up to three 1080p displays at 60 Hz using the two HDMI ports and one DisplayPort. It’s a lot of ports in a relatively small package, though the basic plastic case isn’t exactly inspiring.
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Global oil and gas prices have skyrocketed following the US attack on Iran last weekend. But another key global supply chain is also at risk, one that may directly impact American farmers who have already been squeezed for months by tariff wars. The conflict in the Middle East is choking global supplies of fertilizer right before the crucial spring planting season.
“This literally could not be happening at a worse time,” says Josh Linville, the vice president of fertilizer at financial services company StoneX.
The global fertilizer market focuses on three main macronutrients: phosphates, nitrogen, and potash. All of them are produced in different ways, with different countries leading in exports. Farmers consider a variety of factors, including crop type and soil conditions, when deciding which of these types of fertilizer to apply to their fields.
Potash and phosphates are both mined from different kinds of natural deposits; nitrogen fertilizers, by contrast, are produced with natural gas. QatarLNG, a subsidiary of Qatar Energy, a state-run oil and gas company, said on Monday that it would halt production following drone strikes on some of its facilities. This effectively took nearly a fifth of the world’s natural gas supply offline, causing gas prices in Europe to spike.
That shutdown puts supplies of urea, a popular type of nitrogen fertilizer, particularly at risk. On Tuesday, Qatar Energy said that it would also stop production of downstream products, including urea. Qatar was the second-largest exporter of urea in 2024. (Iran was the third-largest; it’s also a key exporter of ammonia, another type of nitrogen fertilizer.) Prices on urea sold in the US out of New Orleans, a key commodity port, were up nearly 15 percent on Monday compared to prices last week, according to data provided by Linville to WIRED. The blockage of the Strait of Hormuz is also preventing other countries in the region from exporting nitrogen products.
“When we look at ammonia, we’re looking at almost 30 percent of global production being either involved or at risk in this conflict,” says Veronica Nigh, a senior economist at the Fertilizer Institute, a US-based industry advocacy organization. “It gets worse when we think about urea. Urea is almost 50 percent.”
Other types of fertilizer are also at risk. Saudi Arabia, Nigh says, supplies about 40 percent of all US phosphate imports; taking them out of the equation for more than a few days could create “a really challenging situation” for the US. Other countries in the region, including Jordan, Egypt, and Israel, also play a big role in these markets.
“We are already hearing reports that some of those Persian Gulf manufacturers are shutting down production, because they’re saying, ‘I have a finite amount of storage for my supply,’” Linville says. “‘Once I reach the top of it, I can’t do anything else. So I’m going to shut down my production in order to make sure I don’t go over above that.’”
Conflict in the strait has intensified in the early part of this week, as the Islamic Revolutionary Guard Corps have reportedly threatened any ship passing through the strait. Traffic has slowed to a crawl. The Trump administration announced initiatives on Tuesday meant to protect oil tankers traveling through the strait, including providing a naval escort. Even if those initiatives succeed—which the shipping industry has expressed doubt about—much of the initial energy will probably go toward shepherding oil and gas assets out of the region.
“Fertilizer is not going to be the most valuable thing that’s gonna transit the strait,” says Nigh.
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