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Publishers fear AI summaries are hitting online traffic

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Publishers fear AI summaries are hitting online traffic


Suzanne BearneTechnology Reporter

Getty Images Newspapers on sale at a newsagent.Getty Images

Newspapers are banking on online revenue to replace falling circulation

When actress Sorcha Cusack left the BBC drama Father Brown in January, it made headlines, including for the newspapers owned by Reach, among them The Mirror, and the Daily Express.

But the story did not generate the traction the Reach newspapers would have expected a year ago, or even at the start of the year.

Reach put this down to AI Overviews (AIO) – the AI summary at the top of the Google results page.

Instead of clicking through to the story on a Reach newspaper site, readers were happy with the AI overview.

The feature is a concern for newspapers and other media publishers, who have already seen much of their advertising revenue siphoned off by social media.

In a tough market, readers coming via Google search is a valuable source of traffic.

“A major worry, backed by some individual datapoints, has been that AI overviews would lead to fewer people clicking through to the content behind them, with negative knock-on effects for publishers,” says Dr Felix Simon, research fellow in AI and news at the Reuters Institute for the Study of Journalism, University of Oxford.

He points out that it’s hard to know the scale of the problem, as Google does not publish data on click-through rates.

DMG Media, owner of MailOnline, Metro and other outlets, said AIO resulted in a fall in click-through-rates by as much as 89%, in a statement to the Competition and Markets Authority made in July.

It means publishers are not being fairly rewarded for their work, says David Higgerson, chief digital publisher at Reach.

“Publishers provide the accurate, timely, trustworthy content that basically fuels Google, and in return we get a click… that hopefully we can monetise to our subscription service.

“Now with Google Overviews it’s reducing the need for somebody to click through to us in the first place, but for no financial benefit for the publisher.”

“It’s another example of the distributor of information not being the creator of information but taking all the financial reward for it.”

There is also concern over Google’s new tool called AI Mode, which shows search results in a conversational style with far fewer links than traditional search.

“If Google flips onto full AI Mode, and there is a big uptake in that…that [will be] completely quite devastating for the industry,” says Mr Higgerson.

Getty Images The top of a smartphone showing the Daily Mail app.Getty Images

The Daily Mail has one of the UK’s biggest online news operations

“We are definitely moving into the era of lower clicks and lower referral traffic for publishers,” says Stuart Forrest, global director of SEO digital publishing at Bauer Media.

“For most of the last decade Google has introduced more and more features into the SERP [Search Engine Results Page], which reduces the need for consumers to visit a website. That is the challenge that we as a sector face.”

Mr Forrest says he hasn’t noticed a drop in traffic across Bauer’s sites, which include brands Grazia and Empire, as a result of the overview feature. But that could change.

“I absolutely think that as time goes on, as consumers get used to these panels, it’s without doubt going to be a challenge. We are absolutely behaving as if we have to respond to that threat.”

In its defence, a Google spokesperson said: “More than any other company, Google prioritises sending traffic to the web, and we continue to send billions of clicks to websites every day.

In an August blog post, Google’s head of search Liz Reid said the volume of clicks from Google search to websites had been “relatively stable” year-over-year.

She also said the number of quality of clicks had improved slightly compared to a year ago – quality clicks are when a user does not immediately click back from the link.

“With AI Overviews, people are searching more and asking new questions that are often longer and more complex. In addition, with AI Overviews people are seeing more links on the page than before. More queries and more links mean more opportunities for websites to surface and get clicked,” she said in the blog.

A close up of a computer screen showing a Google AI overview

Publishers are trying to work out how to appear in Google summaries

Some in the publishing industry are turning to the courts for redress.

In July, a group of organisations including the Independent Publishers Alliance, tech justice non-profit Foxglove, and the campaign group Movement for an Open Web filed a legal complaint to the UK’s Competition and Markets Authority alleging that Google AI Overviews is using publishers’ content at a cost to the newspapers.

It is asking the CMA to introduce interim measures to prevent Google from “misusing” publisher content in AI-generated responses.

In the meantime publishers are trying to understand how to feature in AIO and hopeful win some click-throughs.

“Google doesn’t give us a manual on how to do it. We have to run tests and optimise copy in a way that doesn’t damage the primary purpose of the content, which is to satisfy a reader’s desire for information,” explains Mr Higgerson.

“We need to make sure that it’s us being cited and not our rivals,” says Mr Forrest. “Things like writing good quality content… it’s amazing the number of publishers that just give up on that.”

Like other publishers, Reach is looking at other ways to build traffic to its news platforms.

“We need to go and find where audiences are elsewhere and build relationships with them there. We’ve got millions of people who receive our alerts on WhatsApp,” Mr Higgerson says.

“We’ve built newsletters. It’s all about giving people what they want when they’re on our website and our brand, so the next time they’re looking, hopefully they aren’t going to a third party to get to us.”

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Government grant to reopen CO2 plant amid fears of Iran-linked shortages

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Government grant to reopen CO2 plant amid fears of Iran-linked shortages



A mothballed carbon dioxide plant is to be reopened with a Government grant of up to £100 million amid fears of shortages caused by the Iran war.

Business Secretary Peter Kyle signed off the grant to reopen the Ensus plant on Teesside, according to the Financial Times.

It is understood the grant will pay to get the plant up and running again for an initial three-month period.

The plant was mothballed last year after a trade deal with the US cut tariffs on bioethanol, its main product.

It will be reopened due to its ability to produce CO2 as a by-product. The gas is vital for several sectors, including drinks and the nuclear industry, but supply has been disrupted thanks to soaring energy costs on other sources such as fertiliser factories.

The grant for the Ensus plant is the first major intervention by the UK Government aimed at tackling possible shortages caused by the Iran conflict.

But fears range much wider than CO2, with former BP executive Nick Butler telling Times Radio the UK could face oil and gas shortages in two to three weeks.

He said: “There will be shortages and I think the Government now should be seriously planning how they’re going to handle that and part of that is maximising supply.”

On Tuesday, Shell chief executive Wael Sawan issued a similar warning at an industry conference.

Ministers continue to insist the supply of petrol remains reliable.

Energy minister Michael Shanks told MPs on Wednesday the Government was “absolutely not” planning for blackouts or petrol rationing, insisting the UK had a “strong and diverse range of supplies”.

The key question remains how long Iran’s effective blockade of the vital Strait of Hormuz will last.

On Thursday, Foreign Secretary Yvette Cooper will urge Iran to reopen the Strait of Hormuz as she travels to the G7 Foreign Ministers’ meeting in France.

She will make clear that the UK will help ensure safe passage for ships through the strait and provide an additional £2m in humanitarian aid to Lebanon.

Ms Cooper is expected to hold talks with counterparts, including US secretary of state Marco Rubio, France’s Jean-Noel Barrot, and Germany’s Johann Wadephul.

The strait remained closed on Wednesday evening, despite Iran’s foreign minister Abbas Araghchi claiming it was open to “non-hostile” shipping.

The conflict continued with Washington saying it would hit Iran “harder” if Tehran refused to accept it had been “defeated militarily”.

White House spokeswoman Karoline Leavitt insisted “productive” talks were continuing between Washington and Tehran.

But Mr Araghchi said in a message on his Telegram channel, translated from Farsi, that there had been “no negotiations or discussions with the American side” and suggested the US had effectively admitted defeat.

He said: “Didn’t they talk about ‘unconditional surrender’ before? What happened now that they are talking about negotiations and calling for them?

“I will explain that there are no negotiations, but the fact that they are mobilising their highest officials to negotiate with the Islamic Republic indicates their acceptance of defeat.”



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