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Royal Mail fined £21m by Ofcom for missing delivery targets

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Royal Mail fined £21m by Ofcom for missing delivery targets


Emer MoreauBusiness reporter

Getty Images A postman pushes a red Royal Mail cart down a residential streetGetty Images

A quarter of all first-class post was delivered late last year

Royal Mail has been fined £21m after almost a quarter of first-class post arrived late, Ofcom has announced.

It is the third-largest fine the communications watchdog has ever issued and follows its investigation after Royal Mail missed its targets for both first and second-class post in 2024/25.

Ian Strawhorne, director of enforcement at Ofcom, said: “Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp.”

Royal Mail said it will “continue to work hard to deliver further sustained improvements to our quality of service”.

It delivered 77% of First Class mail and 92.5% of Second Class mail on time in the 2024/25 financial year, which was short of its 93% and 98.5% targets.

This is the third time it has been fined over delivery delays in recent years, with penalities of £5.6m in November 2023 and £10.5m in December 2024.

Ofcom said the fine would have been £30m, but it had reduced it by 30% to reflect Royal Mail’s admission of its failings.

The regulator warned fines were “likely to continue” unless the company urgently delivers “a credible improvement plan”.

‘Empty promises’

Ofcom said Royal Mail published an improvement plan for last year, aimed at delivering 85% of first-class post on time and 97% of second-class post, but “this has not materialised”.

Mr Strawhorne said: “Royal Mail must rebuild consumers’ confidence as a matter of urgency. And that means making actual significant improvements, not more empty promises.”

Ofcom’s investigation found the company “breached its obligations by failing to provide an acceptable level of service without justification”.

It said the actions taken by Royal Mail to try and reach its targets were “insufficient and ineffective”.

The fine, Ofcom said, reflected the “harm suffered by customers” as a result of Royal Mail’s poor service.

Citizens Advice said the postal service’s track record was “woeful” but that the fines may not push the company to do better.

“When these failures are just an ordinary part of doing business, Ofcom’s fine risks becoming another operating cost, doing little to encourage the company to improve its service,” Tom MacInnes, director of policy at Citizens Advice, said.

“Missed post has real life consequences, with people left waiting for urgent medical appointment letters, legal documents and benefit decisions.”

Second-class scrapped on Saturdays

Under the universal service obligation (USO), Royal Mail is required by law to deliver letters six days a week and parcels five days a week to every address in the UK.

Since July, some areas only receive second-class letters every other weekday and not on Saturday, a change proposed by Ofcom earlier this year.

Responding to Ofcom, a Royal Mail spokesperson said: “We acknowledge the decision made by Ofcom today and we will continue to work hard to deliver further sustained improvements to our quality of service.”

The spokesperson said that the reduction of second-class deliveries in some areas enabled the company to “drive a step change in quality of service”.

Royal Mail has also made changes in recruitment and training and has provided more support in delivery offices, the spokesperson added.

The fine will be paid to the Treasury.

Royal Mail was bought by Czech billionaire Daniel Kretinsky for more than £5bn last year. It posted a profit in September, following three years of losses.



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Digital gold vs jewellery: Experts weigh in on costs, safety & returns; what you need to know – The Times of India

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Digital gold vs jewellery: Experts weigh in on costs, safety & returns; what you need to know – The Times of India


As Diwali and Dhanteras approach, gold continues to remain a preferred investment and a symbol of tradition in India. While most consumers buy gold in the form of jewellery, coins, and bars during the festive season, digital gold has been attracting attention from investors seeking convenience and systematic wealth accumulation.Digital gold allows investors to benefit from rising gold prices without holding the metal physically. Unlike jewellery, it does not carry making charges and can be purchased online with investments starting as low as Rs 10. The metal is stored in secured vaults, protecting buyers from theft, damage, or the hassles of safe storage, according to an ET report.“Digital gold feels cheaper because you can start small, even with Rs 10. But add platform spreads and GST, and the total cost often comes close to buying physical coins. The real value is convenience. For serious investors, however, Gold ETFs are a smarter alternative as they are regulated by SEBI,” said Trivesh D, COO, Tradejini.Physical gold, on the other hand, retains its charm with lustre and wearability, and its price appreciates over time. Experts, however, point out that it quietly eats into returns due to GST, making charges, and annual locker fees. “Digital gold also has costs: 3% GST and usually a fee as small as 0.3–0.4% annual fee after five years, which varies, but it is transparent and predictable. Over time, digital gold and gold ETFs often cost less unless you are buying large, high-purity coins or bars directly from trusted mints,” Trivesh added, ET quoted.When physical gold makes senseFor large investments exceeding Rs 2–3 lakh, physical gold, especially coins or bars, may be more cost-effective, factoring in per-gram platform costs of digital gold over time, said Prithviraj Kothari, Managing Director at RiddiSiddhi Bullions Ltd. and President of India Bullion and Jewellers Association Ltd. “Investors get to have the physical gold while avoiding prolonged storage fees imposed by digital options after five years. For smaller ticket sizes or systematic accumulation (Rs 100–Rs 10,000), digital gold is a great option because of fractional buying and instant liquidity,” he added.Digital gold also offers unmatched liquidity, allowing investors to buy or sell 24×7 at market-linked rates via trusted apps. “Physical gold, though tangible, involves valuation deductions, purity checks, and buyback delays. The ability to instantly redeem digital gold into cash or physical coins, often linked via UPI, has made it a preferred choice among younger and tech-savvy investors seeking flexibility,” said Aksha Kamboj, Vice President, India Bullion & Jewellers Association (IBJA) and Executive Chairperson, Aspect Global Ventures.Security is another advantage. Digital gold is stored in insured, bank-grade vaults audited by independent trustees. “You do not have to worry about theft, damage, or locker keys. Physical gold, even in a locker, carries some risk and an annual rent without full-value insurance. However, platform credibility is crucial,” said Trivesh. Reputable platforms use a custodian model to safeguard ownership even if the provider goes out of business, noted Vijay Kuppa, CEO, InCred Money.Investors can also gradually accumulate wealth through digital gold SIPs. “With the option to start from as little as Rs 10, investors can accumulate gold consistently through automated purchase plans offered by fintech platforms. Given gold’s steady appreciation in 2025, digital gold SIPs are emerging as a convenient and smart long-term savings tool,” said Aksha. Vijay added, “Digital gold perfectly supports the Systematic Investment Plan (SIP) model. Investors can set up recurring, small purchases at daily or monthly intervals. Even such a small SIP can eventually lead to an important step in generating wealth.”Over a five- to ten-year horizon, both physical and digital gold track similar price trajectories, but digital gold may deliver slightly better post-tax returns due to negligible storage costs, absence of making charges, and ease of portfolio rebalancing. “With gold prices rising rapidly in 2025 amid global uncertainty, systematic accumulation through digital platforms ensures efficiency and tax parity while avoiding the expenses associated with holding physical gold,” Aksha said.

(Disclaimer: Recommendations and views on the stock market and other asset classes given by experts are their own. These opinions do not represent the views of The Times of India)





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Canada threatens Jeep-maker Stellantis over proposed US move

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Canada threatens Jeep-maker Stellantis over proposed US move


The Canadian government has threatened legal action against global car giant Stellantis over its plans to move production of the Jeep Compass to the US.

Earlier this week, Stellantis revealed a $13bn (£9.68bn) investment in America and plans to shift manufacturing of the Compass model from Ontario to its Illinois plant.

Canada’s Industry Minister Mélanie Joly said the firm had made a “legally binding” commitment to stay in the city of Brampton in exchange for financial support, and would “exercise all options, including legal” if it did not uphold the agreement.

Stellantis has been approached for a comment.

In her letter to Stellantis chief executive Antonio Filosa, Mélanie Joly said the country had given the company “billions of dollars” and the move would jeopardise the future of its Brampton factory.

In a statement on Wednesday, Mr Filosa it was the largest investment in the company’s history, and “would drive our growth, strengthen our manufacturing footprint and bring more American jobs to the states we call home” – but did not mention its Canadian operation.

Responding to the announcement, Joly said the car maker and the Canadian government had “built a strong and enduring partnership”.

“We were there for the company in 2009 to pull it back from the brink of bankruptcy, and now we expect you to be there for Canadians,” she added.

Canada’s Prime Minister Mark Carney said the government was working with the company to protect Stellantis staff at the Brampton site and try “to create new opportunities” for them locally.

Stellantis owns 14 car brands, including Alfa Romeo, Maserati, Jeep, Fiat, Citroen, Chrysler and Dodge.

While the car maker has manufacturing plants in the US, it also produces vehicles in the UK, Europe, Canada, Mexico and South America.

In July, the company said tariffs imposed by the Trump administration had cost it $349.2m (£259.6m).

President Trump introduced car tariffs to boost the American car manufacturing industry, but within a month he eased tariffs on foreign car parts.

On Tuesday, Trump’s new 10% tariff on softwood lumber came into effect. It means products from Canada – the second largest producer globally and a major US supplier – now face levies of more than 45%.

Most Canadian producers already faced a combined 35% in US tariffs due to a long-running trade dispute between the two countries over the product.



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LVMH shares soar 14% on strong China demand: European luxury stocks adds $80 bn, investors cheer sector revival – The Times of India

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LVMH shares soar 14% on strong China demand: European luxury stocks adds  bn, investors cheer sector revival – The Times of India


Shares of luxury giant LVMH had their best day in over two decades on Wednesday, soaring as much as 14% after reporting stronger-than-expected quarterly sales that signalled a possible revival in Chinese demand. The rally added nearly $80 billion to the combined market value of European luxury stocks, according to Reuters report.The world’s largest luxury group, which owns Louis Vuitton, Dior, Moët, and Hennessy, posted its first quarterly sales rise this year, beating forecasts and sparking a sector-wide surge. Rivals including Hermès, Kering, Richemont, Burberry, and Moncler gained between 5% and 9% as investors cheered signs that the industry may be pulling out of its two-year slump.“The sales figures indeed surprised investors positively and are likely to keep the sector’s share price momentum alive,” said Stefan Bauknecht, equity portfolio manager at DWS. Analysts at Bernstein noted that sales exceeded expectations across all divisions — from fashion and jewellery to spirits and hospitality.While optimism is returning, several analysts cautioned against reading too much into the rebound. Jefferies noted that it was “too early to talk about a general recovery” and questioned whether early signs from LVMH were being mistaken for an industry-wide turnaround.According to Reuters calculations, the LVMH-led rally added roughly $80 billion in market capitalisation to companies in the STOXX Europe Luxury 10 index — the biggest such jump since early 2024. The gains come amid hopes that sweeping creative and management changes at top brands will begin to pay off.Sales in mainland China — a key growth engine for global luxury — turned positive, with consumers responding well to immersive retail concepts such as Louis Vuitton’s ship-shaped boutique in Shanghai. Sales from travelling Chinese shoppers also improved, though they remained lower than last year.Chinese demand, which accounts for nearly one-third of global luxury sales, had been hit hard by the property downturn, US trade tensions, and economic uncertainty.Ariane Hayate, European equity fund manager at Edmond de Rothschild, said the third-quarter performance was “reassuring”, citing “idiosyncratic” growth factors such as Louis Vuitton’s initiatives in China. LVMH’s fashion and leather goods division — its core profit driver — improved sequentially but still recorded a 2% year-on-year decline.LVMH Chief Financial Officer Cecile Cabanis said on Tuesday that “economic uncertainty and unfavourable exchange rates” would continue to affect the group’s performance in the fourth quarter. UBS forecasts a 4% organic sales growth for the sector next year, expecting momentum to pick up only in the second half of 2026 as new designer collections reach stores.





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