• Major cyberattack hits global firms via Salesforce.
• Sensitive customer details exposed, no financial data.
• Global tech and airline giants targeted in breach.
  

SYDNEY: Australian airline Qantas said Sunday that data from 5.7 million customers stolen in a major cyberattack this year had been shared online, part of a leak affecting dozens of firms.

Disney, Google, IKEA, Toyota, McDonald’s and fellow airlines Air France and KLM are also reported to have had data stolen in a cyberattack targeting software firm Salesforce, with the information now being held to ransom.

Salesforce said this month it was “aware of recent extortion attempts by threat actors”.

Qantas confirmed in July that hackers had targeted one of its customer contact centres, breaching a computer system used by a third party now known to have been Salesforce.

They secured access to sensitive information such as customer names, email addresses, phone numbers and birthdays, the blue-chip Australian company said.

No further breaches have taken place since and the company is cooperating with Australian security services.

“Qantas is one of a number of companies globally that has had data released by cyber criminals following the airline’s cyber incident in early July, where customer data was stolen via a third party platform,” the company said in a statement.

Most of the data leaked was names, email addresses and frequent flyer details, the firm said.

But some of the data included customers’ “business or home address, date of birth, phone number, gender and meal preferences”.

“No credit card details, personal financial information or passport details were impacted,” Qantas said.

It also said it had obtained a legal injunction with the Supreme Court of New South Wales, where the firm is headquartered, to prevent the stolen data being “accessed, viewed, released, used, transmitted or published”.

Cybersecurity expert Troy Hunt told AFP that it would do little to prevent the spread of the data.

“It’s frankly ridiculous,” he said.

“It obviously doesn’t stop criminals at all anywhere, and it also really doesn’t have any effect on people outside of Australia.”

In response to questions about the leak, tech giant Google pointed AFP to an August statement in which it said one of its corporate Salesforce servers had been targeted. It did not confirm if the data had been leaked.

“Google responded to the activity, performed an impact analysis and has completed email notifications to the potentially affected businesses,” Melanie Lombardi, head of Google Cloud Security Communications, said.

Cybersecurity analysts have linked the hack to individuals with ties to an alliance of cybercriminals called Scattered Lapsus$ Hunters.

Research group Unit 42 said in a note the group had “asserted responsibility for laying siege to customer Salesforce tenants as part of a coordinated effort to steal data and hold it for ransom”.

The hackers had reportedly set an October 10 deadline for ransom payment.

‘Oldest tricks in the book’

The hackers stole the sensitive data using a social engineering technique, referring to a tactic of manipulating victims by pretending to be a company representative or other trusted person, experts said.

The FBI last month issued a warning about such attacks targeting Salesforce.

The agency said hackers posing as IT workers had tricked customer support employees into granting them access to sensitive data.

“They have been very effective,” expert Hunt said.

“And it hasn’t been using any sophisticated technical exploits… they have exploited really the oldest tricks in the books.”

The hack of data from Australia’s biggest airline comes as a string of major cyberattacks in the country has raised concerns about the protection of personal data.

Qantas apologised last year after a glitch with its mobile app exposed some passengers’ names and travel details.

And major ports handling 40% of Australia’s freight trade ground to a halt in 2023 after hackers infiltrated computers belonging to operator DP World.

• Company calls blast “tragic accident”.
• DNA testing to be used to identify remains.
• Authorities slowly processing blast scene.
  

A huge blast at an explosives factory in Tennessee killed 16 people, authorities said Saturday, lowering the toll after locating two people who were previously missing and presumed dead.

The explosion on Friday in the town of Bucksnort took place at a factory owned by Accurate Energetic Systems, which makes explosives for both military and demolition purposes.

The blast destroyed an entire building at the plant’s large campus, shook homes miles away and sent debris flying, news reports said.

After initially reporting a toll of 18 people presumed dead, “we have been able to locate and determine the two other folks [were] not on the site,” Humphreys County Sheriff Chris Davis said.

Their vehicle and personal items were found at the scene, leading to the initial belief they were among the victims.

In a statement, the company called the blast “a tragic accident”.

But Brice McCracken, an official from the Bureau of Alcohol, Tobacco, Firearms and Explosives, told reporters late Saturday that authorities “are not any closer today to determining the origin and cause of this explosion”.

Davis had said earlier in the day: “Can I say we’re going to rule out foul play? We can’t answer that. That might be days or weeks or months before we can do that.”

Authorities were slowly processing the blast scene one foot at a time, the sheriff said, calling in bomb technicians every time they felt there was a risk of danger. DNA testing will be used to identify remains.

DHAKA: The Bangladesh army on Saturday said that arrest warrants issued against senior officers had affected troop morale ahead of elections, but pledged to uphold justice amid rising tensions.

On Wednesday, Bangladesh’s International Crimes Tribunal (ICT) issued warrants for two dozen military officers over their alleged role in enforced disappearances during ousted premier Sheikh Hasina’s rule.

The tribunal is prosecuting former senior figures connected to Hasina’s ousted government and her now-banned Awami League party.

The warrants followed an inquiry commission’s verification of more than 250 cases of disappearances, allegedly carried out by security forces, spanning the 15 years that Hasina’s Awami League was in power.

Major General Md Hakimuzzaman, the army’s adjutant general, acknowledged the impact of the tribunal’s move.

“I can’t deny that the arrest warrants against military officers are affecting us, but we will remain steadfast in ensuring justice,” Hakimuzzaman told reporters in Dhaka.

The interim government, led by Nobel Peace Prize laureate Muhammad Yunus, has formed the commission to investigate cases of disappearances and has received around 1,700 complaints so far.

Hakimuzzaman said 15 serving officers had been taken into custody following the warrants.

“They are detached from their families and are being held in high-security detention with guards and other necessary arrangements,” he said.

The officers are expected to appear before the ICT on October 22.

“There are certain issues that need to be resolved soon, and we will seek answers from the appropriate authority,” Hakimuzzaman added.

This marks the first time such a large number of senior-ranking former and serving security officials are likely to face civilian trials in Bangladesh.