Business
Starbucks’ barista strike could undermine its turnaround plan
Danielle Kaye,Business reporter and
Natalie Sherman,Business reporter
ReutersStarbucks has been working hard to bring back customers, promising faster service and a return its coffeehouse roots, with ceramic mugs and hand-written notes.
But though sales show signs of perking up, the company is still wrestling with a years-long labour fight that threatens to hamper its turnaround.
Picket lines could greet customers collecting their morning latte at some US stores on Thursday, as the company faces another strike by unionised baristas, calling for better pay and increased staffing.
The walkout, expected to affect stores in at least 25 cities, is the third major strike to hit the company in the US since the union, Starbucks Workers United, launched four years ago.
Baristas and their union say the new turnaround policies, have only added to their workload.
“Every single day at this company, as of recently, has been very, very difficult to be a barista,” said Michelle Eisen, a spokesperson for the union, which says it represents workers at more than 600 stores in the US.
“You should not be evolving to the point of running your workers to the ground,” said Eisen, who worked as a barista for 15 years before leaving Starbucks this May.
Starbucks says it does not expect the strike to disrupt operations at the “vast majority” of its more than 10,000 company-operated stores in the US.
But the action, timed to coincide with Starbucks’ Red Cup day, a major holiday sales event, risks returning unwanted scrutiny to the company at a delicate moment.
Getty ImagesIn recent years the brand has faced consumer boycotts, a wave of new competitors and a customer backlash over high prices, as well as turmoil in its leadership ranks.
The arrival last year of new chief executive Brian Niccol, a veteran of successful turnarounds at Chipotle and Taco Bell, raised hopes he could do the same for Starbucks. Investors sent the chain’s shares up 24%.
He quickly embarked on changes, part of what he called his “Back to Starbucks” strategy. He banned non-customers from bathrooms, enforced a stricter dress code for staff and re-introduced comfy seating that he said would help restore the chain’s appeal.
At the same time, Starbucks has outlined plans to invest more than $500m to improve coffeehouse staffing and training.
‘Building momentum’
Progress has been slow. Last month, Starbucks reported 1% growth in sales at global stores open at least one year – its first quarterly increase in almost two years. But in the US, sales were flat.
“We have more work to do, but we’re building momentum,” Mr Niccol said on a recent call with analysts.
But the new strategy has been accompanied by hundreds of store closures, thousands of layoffs and the sale of a 60% stake in its China business, and labour tensions have continued to fester.
Starbucks Workers United leaders say relations improved last year, but that contract discussions stalled when Mr Niccol – who was in charge of Chipotle when it faced complaints of labour rights violations – took the helm of the company last September.
Even after the two sides agreed to bring in a mediator in January, they remained at odds over pay, staffing and hundreds of unresolved charges of unfair labour practice.
Getty ImagesA union spokesperson said Starbucks has offered no pay raises in the first year of a contract, then 2% in the years following, which he said fails to account for inflation and the cost of healthcare. Baristas overwhelmingly voted down the contract offer in April.
The company, on the other hand, blames the union for stalled talks. The union’s demands for pay increases would “significantly affect store operations and customer experience”, Sara Kelly, the company’s chief partner officer, said in a statement last week.
“When they’re ready to come back, we’re ready to talk,” Jaci Anderson, a spokesperson for Starbucks, said in a statement.
“Any agreement needs to reflect the reality that Starbucks already offers the best job in retail,” she added, pointing to low staff turnover rates, and pay and benefits, that the company says add up to an average hourly wage of $30.
Pressure on the brand
Unionised coffeeshops account for only about 5% of all Starbucks stores that are directly owned by the corporation in the US, but union organisers say they have added roughly 100 more stores over the last 12 months.
This continued stand-off could pose both an operational and a reputational risk for the firm, say analysts.
The brand had already shown signs of being under pressure, said Laurence Newell, managing director in the Americas for Brand Finance, a consultancy that tracks brand strength. Starbucks fell to 45th place in its 2025 annual ranking – its lowest level since 2016 – driven in part by a decline in its reputation among customers.
“Happy customers have to come from happy employees,” said Stephan Meier, a professor of business strategy at Columbia Business School. “You can’t do that top down.”
This week, more than 80 Democrats in the House and Senate sent letters to Mr Niccol, accusing Starbucks of “union-busting” and urging the company to bargain in good faith.
Joe Pine, management adviser and co-author of the “Experience Economy”, said Mr Niccol had a lot on his plate, but he was “surprised” that he had allowed the issue to remain unresolved.
“This would seem to be one of the first things you need to do: you need to have your people on board,” he said.
Business
Air India Express fleet expansion: First line-fit Boeing 737-8 MAX arrives in Capital Monday; marks Tata-era milestone – The Times of India
Air India Express will get its first line fit Boeing 737-8 MAX aircraft on Monday, December 29 in New Delhi. It’s the first brand-new plane made specifically for Air India since Tata Group took over from the government in 2022. The aircraft, registered as VT-RNT, pays tribute to Ratan Naval Tata with a special livery design, according to Flight Radar, quoted by PTI.The plane is part of Air India’s massive fleet expansion. The group ordered 470 planes in February 2023, added another 100 orders in December 2024. Until now, Air India Group has only been using white tail aircraft – planes originally made for other airlines but redirected to them due to global supply chain issues.Air India Express marked notable growth this year. The airline’s Managing Director, Aloke Singh, recently told staff that they’ve crossed the 100-aircraft milestone. In 2025, they added 25 new planes – including 14 Boeing MAXs, 4 A321 neos, 4 A320 neos, and 3 A320 ceos. They also received their first retrofitted Boeing B737 MAX and welcomed their first Airbus A321 neo, which was part of 16 A320 family aircraft transferred from Air India.
Business
How 2025 became the year of the cyber hack – and what British businesses face next
As 2025 winds down, business leaders and executives will feel it has been a particularly expensive year as the cost of employment shot up, inflation of raw materials impacted supply chains and both oil and tariff shocks hit in the first half of the year.
But perhaps the biggest cost of all was one borne by companies hit by cyber attacks.
One damning government report suggests that close to half of British businesses (43 per cent) and three in ten charities (30 per cent) claimed to suffered a type of cyber security breach or attack in the past year. These include anything from a phishing attack to a full-blown digital shutdown costing hundreds of millions of pounds.
The list of those affected includes some of Britain’s biggest businesses.
Marks and Spencer. Adidas. Co-op Group. Heathrow airport. Harrods. And, of course Jaguar Land Rover (JLR). Each have suffered publicly confirmed cyber hacks. These attacks were not limited to companies either: the German parliament also suffered a breach and, in October, the UK government saw the Foreign Office hacked.
Organisations have to fight a moving target, one with seemingly limitless capabilities. This isn’t a foe a business and kill and move on from – cyber attacks come in all different ways, from all points of the earth and if one attempt doesn’t work, it just keeps coming.
Jason Soroko, a cybersecurity expert and host of the Root Causes podcast, put it bluntly: “For cyber attacks, 2025 was brutal. 2026 will be worse.”
What did the hacks cost?
Attackers aren’t just looking to break into digital vaults and extract cash. Data has become incredibly valuable, while damage to economic or manufacturing operations can provide an opportunity for someone else to pick up the slack in demand, meaning State-level involvement is part of the picture at times too.
The truth is for a business, lost sales are only part of the picture – there’s reputational damage to consider, possible reimbursement or lost opportunity costs, the loss of ongoing clients to rivals and, obviously, the amount spent to fix and then upgrade their own systems too.
Cybersecurity Ventures, a noted source of data and research in the cybersecurity sphere, says the entire “industry” was worth around $10.5 trillion this year alone (£7.8tn). In country terms, this would make it the third-biggest economy in the world after only the US and China.
For individual companies, the reliance is on their accountancy estimates being made public. M&S originally said the hit to their profits would be in the region of £300m, but ultimately in November gave a figure of just under half that, having recouped £100m in insurance payouts.
JLR were not so fortunate as they had not renewed their cyber insurance specifically, meaning they’d bear the brunt of a £200m estimated cost. Meanwhile, Co-op’s cyber attack saw more than 6 million customers’ data stolen, with the final tally expected to cost around £120m.
Elsewhere, the “cost” is more difficult to place a figure on, but is more wide-ranging and potentially damaging.
JLR’s shutdown was big enough, and prolonged enough, to contribute towards an economic downturn: car production failed to rebound in September and October across the industry and was one of the big factors in UK GDP contracting 0.1 per cent in the latter month.
The biggest issues and why firms are struggling
There are several good reasons why companies cannot keep cybercrime at bay.
Attacks can be multi-pronged in style or timing and have the advantage of being first: those in defence must rely on seeing what the attackers are doing and respond accordingly.
“Attackers now deploy AI at a speed defenders simply haven’t matched. It’s an asymmetry that widens by the month. Defenders have been slow to uptake stronger authentication, which is like failing to better locks on the doors. The attackers take advantage of this,” explained Mr Soroko, who works with online security firm Sectigo.
Cybersecurity Ventures, meanwhile, estimates that the “frequency of ransomware attacks on governments, businesses, consumers, and devices will continue to rise […] to hit once every two seconds by 2031.”
It’s a lot to stop – and that’s just the digital version.
What about when humans get involved? We know about people getting caught out by scams through texts, emails and more. Why would it be any different for ordinary people at work?
“We’re currently seeing youths socially-engineer their way into global businesses. After online research and exploiting other breaches to obtain information, a single phone call to a help desk can be enough to persuade them to reset passwords or MFA tokens,” explained Tim Rawlins, security director at the cyber firm NCC Group.
“This opens the door for criminals to move across systems and escalate their access until they have the same level of access as IT teams do.”
What comes next is critical.
Co-op notably opted to pull the plug, as it were, locking out those hacking them but also limiting their own initial powers of response as it was deemed that was the safest course of action.
The government’s cyber report notes even the biggest firms don’t actually have a set course of action for if they are hit: 53 per cent of medium businesses and 75 per cent of large ones have “have an incident response plan”, it suggests.
“Following breaches, organisations can’t afford knee-jerk fixes,” Mr Rawlins adds. “Organisations must work with cyber experts to rebuild their systems safely; seeing how the hackers were able to infiltrate, what they accessed, and how a breach is impacting critical business systems.”
But this is a wide-ranging topic, a brand new area for many businesses to deal with and an area of high expertise needed. As such, many remain underprepared to deal with it.
Research from compliance company IO suggests a third of British and American companies don’t feel that governments are doing enough to support and protect them.
What are the next big risks?
The pace of technological change means firms are facing an awful lot of “the same, but different”. Hackers looking to exploit gaps in security, individuals unwittingly opening or accessing files and even external or third party contributors accidentally letting outsiders in have all been part of the equation this year.
Companies essentially have to defend against what they cannot see coming – plus there’s no telling when attackers themselves might decide a particular target is now the ideal one.
Moody’s, the global ratings firm, says cyber attacks on banks in particular “are rising and becoming more sophisticated”. If you thought being unable to order a click and collect from M&S for a couple of months was bad, try imagining not being able to make payments, withdraw cash or check your balance.
Happily they do note most banks have “robust defences”, though those financial institutions using technological infrastructure “developed decades ago” and simply building new apps and process on top of it do present an ongoing concern.
Simply put, it’s a race to a never-in-sight finish line to keep security systems updated. For some businesses next year, the question will at some stage inevitably turn to what the best method of containment is, rather than how to keep attackers out. Once the defences are breached, the answer to that question can be the difference worth many, many millions.
Business
China’s industry profits stumble: Profits in November fall 13.1%; biggest decline in over a year – The Times of India
China’s industrial firms saw their profits drop by 13.1 per cent in November, from last year, marking the steepest decline in over a year. This fall came despite strong exports, putting focus on country’s ongoing economic struggles and increasing pressure for more government support. The National Bureau of Statistics released these figures on Saturday, as quoted by Reuters.The decline was worse than October’s 5.5 per cent. This trend comes as China faces persistent factory-gate deflation and weak consumer spending. For the first 11 months of the year, industrial profits barely grew, showing just a 0.1% increase compared to the previous year’s 1.9% growth.“The profit numbers show a broader cooling in economic activity in the fourth quarter, mainly due to the drag from soft domestic demand,” said Xu Tianchen, senior economist at the Economist Intelligence Unit. However, Xu remained cautiously optimistic about future profits, suggesting companies might find more opportunities overseas.Despite this, there were some industries that managed to register gains. The automobile industry posted a 7.5 per cent rise in profitability, while the high tech industry posted a 10 per cent rise. A massive decline of 47.3 percent in profitability was seen in the coal mine industry.An estimate by the think tank, Rhodium Group, quoted by Reuters, indicated a growth of 2.5 per cent to 3 per cent in the Chinese economy for the year, which is approximately half the officially-hinted growth.Chinese policymakers are now promising more support. At a recent meeting, they pledged to maintain “proactive” fiscal policies next year. The government has also committed to improving employment, boosting consumption, stabilizing prices, and helping the struggling property market.NBS Chief Statistician Yu Weining noted that industrial firms still need stronger support, especially given the uncertain global environment and ongoing changes in growth drivers. The data covers companies earning at least 20 million yuan ($2.85 million) in annual revenue from their main operations.
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