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Time taken to bring shoplifters to justice is ‘unacceptable’, retailers tell BBC

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Time taken to bring shoplifters to justice is ‘unacceptable’, retailers tell BBC


Cherry Wilson and Jim ConnollyBBC News Investigations

BBC A man wearing a polo shirt and a lanyard with branding for his company on stands infront of a shop display where he works as head of security BBC

Head of security Tom Hirst said the criminal justice system is “too easy” on shoplifters

The time it takes to bring shoplifters to justice is “unacceptable” with retailers waiting longer for criminals to face punishment compared with a decade ago, the BBC has learned.

In one case, stores targeted by a thief waited up to 10 months for a shoplifter to be sentenced, despite retail workers piecing together her identity without help from the police.

Chelsea Strange, 33, went on a three-week crime spree stealing £2,000 worth of Jellycat soft toys from four different stores across the south west of England and one in Wales – which she later sold on Vinted.

Figures obtained by the BBC show the average time it takes for a shoplifting case to be dealt with from offence to completion in a magistrates’ court in England and Wales has risen by more than 80% in the last 10 years – from 32 days in 2014 to 59 days in 2024.

Trade bodies representing retailers have said many stores have been left frustrated with the way shoplifters are dealt with. They say the time taken reduces shopkeepers’ faith in the justice system – making them feel there’s no point in reporting crimes.

“The delays in bringing perpetrators to court really does add insult to injury,” said Andrew Goodacre, chief executive of the British Independent Retailers Association.

“It is no surprise many small shop owners simply do not bother reporting the crime in the first place. In their minds it makes no difference.”

The BBC has looked at a series of shoplifting cases which highlight how shops have been left waiting months for thieves to be brought to justice.

We followed the Jellycat shoplifting case since December 2024, when we reported how a garden centre owner in Bridport, Dorset, had managed to piece together the thief’s identity by scouring resale websites, deciphering her car’s personalised number plate, and finding her Facebook profile.

Austins department store in Newton Abbot, Devon, was also targeted by Strange on three separate occasions – and staff said they too were able to figure out who she was.

Austins Department Store CCTV imagery of a blonde woman pushing a pram and holding a Jellycat plush toy in a shop surrounded by shelves with Jellycat teddies on Austins Department Store

Strange was caught on CCTV stealing Jellycat plush toys

Head of security Tom Hirst described the time taken to deal with shoplifters as “unacceptable” and said the criminal justice system is “too easy on them”.

“You’re better off shoplifting than going to work, that’s my honest view,” he added.

“Every time someone comes in and steals something, that cost gets passed on… it puts the price up so we’re all paying.”

In July, Strange, from Felton, Bristol, was sentenced to a 12-month community order at Newton Abbot Magistrates Court after admitting stealing from five shops across Devon, Somerset, Dorset and South Wales in September and October last year.

She was also ordered to pay nearly £1,800 in compensation.

Strange’s defence team said the offences were out of character and would not have taken place if it had not been for her poor mental health.

A woman wearing a work uniform and a headset stands in the aisle of the shop that she works in. She is standing in front of a fridge with drinks inside.

Fiona Malone caught a thief red-handed but still had to wait five months for them to be sentenced

​​Fiona Malone, who runs a Post Office in Tenby, Pembrokeshire, also told the BBC she had to wait five months for a shoplifter who stole from her store to face sentencing – despite catching the thief red-handed.

The shopkeeper confronted Natalie Lintern after security cameras captured her stealing pre-mixed vodka cans, sandwiches and cake from the store in August last year.

Mrs Malone chased the 36-year-old down the street and got the stolen items back before reporting it to the police.

“The whole criminal justice system is too slow, it’s bureaucratic,” she told the BBC.

“We need to deal with these people and deal with them quickly and think about alternative punishments to stop them doing it in the first place.”

In January, Lintern, from Pembroke, Pembrokeshire, was given a 12-month community order after pleading guilty to stealing from Tenby Post Office and four other stores between April and September 2024.

But the sentence did not stop her from shoplifting again.

Six months later, she was back in court again where she admitted stealing from a service station in May.

She was given six weeks in jail, suspended for 12 months.

Tenby Stores and Post Office a woman in a jelly crop top is seen with her hands full, carrying pre-mixed vodka drinks she has just taken from a fridge in a storeTenby Stores and Post Office

Lintern was seen on security cameras stealing pre-mixed vodka cans, sandwiches and cake

“What we’re doing as a society, it’s not working,” said Mrs Malone.

“It’s like whatever punishment she got it was almost like ‘Oh never mind I’ll just go out and do it again’.”

The most serious shop thefts can end up being heard at crown court where figures show the average time from the offence to cases being completed has increased from 111 days in 2016 to 128 days in 2024.

Shoplifter Bianca Mirica appeared in crown court after stealing more than £105,000 worth of goods from high street chain Boots between December 2023 and May 2024.

The 20-year-old, from Tottenham, London, was part of a shoplifting gang and would clear shelves of cosmetics and perfumes while another member of her team acted as look-out, according to police.

It took 14 months from her last theft before she was sentenced to 32 months in a young offenders’ institution, after pleading guilty to 18 charges of theft.

Met Police A woman with dark hair in a low bun is standing in her hallway, wearing a black jumper with white flowers on. She looks shocked.Met Police

Mirica was part of a shoplifting gang who would clear shelves of cosmetics and perfumes

Shoplifting has increased by 13% in the last year with 529,994 shoplifting offences recorded by police in England and Wales up to June 2025, according to the Office for National Statistics (ONS).

However, the ONS said there are signs that increasing rates of shops thefts being reported are now slowing.

The crime adds an estimated £133 onto the cost of an average UK household’s shopping bill each year, according to the Centre for Retail Research.

The government told the BBC it understood the “devastating impact” of shop theft on retailers and it was clear many cases were taking too long to be resolved, adding: “Justice delayed is justice denied.”

It said it is backing the courts with record funding and considering recommendations for long term structural reform of the system.

The National Police Chiefs Council said it had strengthened its relationship with retailers and improved information sharing in the last two years – which had resulted in a number of offenders being brought to justice.

Assistant Chief Constable Alex Goss said it planned to bring together police, shops and the security industry to make best use of their resources and “turn the tide on the volume of offending blighting our communities”.



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Faisal Islam: Is Reeves right in saying we’re turning a corner?

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Faisal Islam: Is Reeves right in saying we’re turning a corner?



The Chancellor is trying to use this moment as a launching pad for a wider attempt to gee up consumer and business confidence.



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Oil market price battle: Russia and Iran offer deeper discounts to China as crude piles up at sea – The Times of India

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Oil market price battle: Russia and Iran offer deeper discounts to China as crude piles up at sea – The Times of India


Russian and Iranian oil producers are reportedly offering deeper discounts to compete for the same limited pool of Chinese buyers after India pulled back from purchases. Analysts say India’s imports from Russia could fall by 40 per cent from January levels, to around 600,000 barrels a day, according to a scenario from Rystad Energy, as reported by Bloomberg.Much of the displaced crude is heading east, sparking a price war with Iranian suppliers, long favoured by China’s independent refiners, known as teapots. Russian Urals crude is reportedly selling at about $12 a barrel below ICE Brent, up from a $10 discount last month. Iranian Light crude is going for as much as $11 below the global benchmark, widening from $8–$9 in December, according to traders.

Russia Affirms India Still Buys Russian Oil, Rejects Recent US Statements

“The Chinese private refiners cannot take in much more as their capacity is likely maxed out,” said Jianan Sun, an analyst at Energy Aspects, noting that sanctioned barrels are building up in both onshore and offshore storage.China’s teapots historically act as a pressure valve, absorbing barrels shunned by others, but their capacity is limited; they account for roughly a quarter of the country’s refining capacity and are also subject to government import quotas. Major state-owned refiners, meanwhile, have traditionally avoided Iranian crude and have recently largely stayed away from Russian barrels as well.With China unable to fully absorb the displaced supply, unsold oil is piling up in Asian waters, leaving Russia and Iran scrambling. The Kremlin has already cut output, depriving it of funds for its war in Ukraine, while Iran is trying to ship as much oil as possible amid fears of a potential US strike.Data shows Russian oil deliveries to Chinese ports rose to 2.09 million barrels a day in the first 18 days of February, a roughly 20 per cent increase from January and nearly 50 per cent higher than December. By contrast, Iranian exports to China have fallen about 12 per cent from a year earlier, to roughly 1.2 million barrels a day, according to Kpler. The firm estimates nearly 48 million barrels of Iranian crude are now at sea, up from about 33 million in early February. Russian cargoes sitting in Asian waters total around 9.5 million barrels.A potential US strike on Iran could disrupt exports if oil facilities are targeted or shipments through the Strait of Hormuz are blocked. Russian barrels carry a “relatively lower level of risk” for Chinese buyers compared with Iranian crude, said Lin Ye, vice president of oil markets at consultancy Rystad Energy, citing optimism over a potential ceasefire in Ukraine.



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HSBC reclaims top spot as FTSE 100 hits new high

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HSBC reclaims top spot as FTSE 100 hits new high



The FTSE 100 reached fresh heights on Wednesday, with well-received results from HSBC, and gains in mining stocks, paving the way for another record-breaking day.

“The strong showing from the UK stock market so far in 2026, on top of a major success in 2025, bodes well for changing its reputation from unloved to admired,” said Russ Mould, investment director at AJ Bell.

The FTSE 100 index ended up 125.82 points, 1.2%, at 10,806.41, a record close and its best level for the day.

The FTSE 250 ended up 135.85 points, 0.6%, at 23,636.89, and the AIM All-Share closed up 1.26 points, 0.2%, at 816.79.

London’s brighter mood was reflected elsewhere in Europe.

The CAC 40 in Paris closed up 0.5% on Wednesday, while the DAX 40 in Frankfurt ended 0.8% higher.

Stocks in New York were also higher. The Dow Jones Industrial Average was up 0.4%, the S&P 500 index was 0.6% higher, and the Nasdaq Composite advanced 1.0%.

Across the pond all eyes point towards earnings from Nvidia, due for release after the New York market close.

David Morrison, senior market analyst at Trade Nation, said: “Tonight’s results will focus initially on revenues and earnings. In prior quarters, Nvidia has often surprised investors with bullish forward guidance, and if there’s good news here, then that should underpin the share price.

“But data centre revenue, chip demand and hyperscale cloud spending are all important elements, while competition (another recent issue) and margins will also be poured over by analysts.”

The pound was little changed at 1.3537 dollars on Wednesday afternoon, from 1.3536 dollars at the equities close on Tuesday.

The euro stood higher at 1.1804 dollars, from 1.1787 dollars. Against the yen, the dollar was trading higher at 156.39 yen, compared with 155.71 yen.

The yield on the US 10-year Treasury widened to 4.05% on Wednesday from 4.04% on Tuesday. The yield on the US 30-year Treasury was flat at 4.69%.

In London, shares in HSBC hit an all-time high after better-than-expected fourth-quarter results.

The 7.9% gain took the Asia-focused lender’s market value to £239.29 billion, overtaking AstraZeneca as the most valuable listed UK company.

Cambridge-based drugs firm AstraZeneca has a market value of a touch below £236 billion after falling 0.7% on Wednesday, with oil major Shell, up 1.3%, a distant third at £169.72 billion.

For the fourth quarter of 2025, HSBC said adjusted pre-tax profit rose to 8.59 billion dollars from 7.32 billion dollars a year ago, ahead of 7.85 billion dollars consensus.

JPMorgan said the profit beat was driven by strong banking net interest income, and impairments coming in 12% lower than forecast.

Looking ahead, chief executive Georges Elhedery said HSBC is “raising our ambition and targeting a 17% [return on tangible equity] or better, excluding notable items, in each year from 2026 to 2028”.

“We are also targeting year-on-year revenue growth over the same period on the same basis, rising to 5% in 2028,” he added.

JPM said the new targets are slightly above consensus expectations for annual revenue growth of 4.2% in 2028.

Citi analyst Andrew Coombs said it was “a good print”, with “potential for high-single digit consensus EPS upgrades”.

Mining stocks were also in demand as metals prices rose.

Gold firmed to 5,204.64 dollars an ounce on Wednesday from 5,142.02 dollars on Tuesday. Silver rose 4.1% and copper gained 0.9%.

Miners Fresnillo, Antofagasta and Anglo American rose 7.3%, 5.7% and 4.4% respectively.

Also in the green was St James’s Place, after it said it will increase shareholder returns after reporting better-than-expected 2025 results.

The London-based asset manager rose 6.6%, as it reported a post-tax underlying cash result of £462.3 million in 2025, up 3.4% from £447.2 million the year prior, and ahead of £445.5 million company-compiled consensus. Pre-tax profit increased 28% to £1.34 billion from £1.05 billion.

Post-tax underlying cash basic earnings per share of 87.0 pence, increased 6.1% from 82.0p, ahead of 84.2p consensus.

In addition, the firm intends to increase total annual shareholder distributions to 70% (from 50%) of the underlying cash result through a combination of dividends and share buy-backs.

But Diageo shareholders had a day to forget, as shares plunged 13% after it cut full-year sales guidance and slashed its dividend.

London-based Diageo operates in more than 180 countries with a portfolio of more than 200 brands, including top sellers such as Johnnie Walker whisky, Smirnoff vodka, Tanqueray gin and Guinness stout.

It said net sales fell 4.0% year-on-year to 10.46 billion dollars in the six months to December 31, from 10.90 billion dollars a year ago, below VA consensus of 10.57 billion dollars.

Sales declined 2.8% on an organic basis, compared to VA consensus for a 2.0% drop, with organic volumes down 0.9% and a negative price/mix of 1.9%.

“Trading conditions remained challenging in the first half of the year. We believe this was largely due to further macroeconomic and geopolitical uncertainty, and weak consumer confidence in key markets,” the company said in a statement.

For the financial year, Diageo now expects a full-year organic net sales decline of 2% to 3%, “given further weakness in the US”. It had previously predicted an outcome between “flat to slightly down”.

In addition, the firm halved its first-half payout to 20 cents per share from 40.50 cents a year prior.

New chief executive Dave Lewis said he is “confident that this is the right action” to “drive stronger shareholder value over the coming years”.

Dan Coatsworth, head of markets at AJ Bell, said: “There is no point trying to dress up the six-month figures. These are awful results, and the repair job is massive.”

On the FTSE 250, Trainline shares buckled as chief executive Jody Ford signalled his departure.

Shares in the London-based digital rail and coach ticketing platform fell 7.5%, as it said Mr Ford intends to step down as chief executive after more than six years at the company.

A formal search process to find his successor has begun, the firm added.

Brent oil traded lower at 70.76 dollars a barrel on Wednesday afternoon, from 71.16 dollars late Tuesday.

The biggest risers on the FTSE 100 were HSBC, up 102.60p at 1,394.00p, Metlen Energy & Metals, up 2.70p at 37.65p, Fresnillo, up 294.00p at 4,326.00p, St James’s Place, up 83.50p at 1,343.00p and Relx, up 142.00p at 2,415.00p.

The biggest fallers on the FTSE 100 were Diageo, down 238.00p at 1,636.00p, Haleon, down 27.80p at 377.90p, Croda, down 99.00p at 3,113.00p, Babcock International, down 29.00p at 1,374.00p and Tesco, down 8.30p at 492.20p.

Thursday’s global economic calendar has US initial jobless claims data.

Thursday’s domestic corporate calendar has full-year results from jet engine maker Rolls-Royce, advertising agency WPP, exchange operator and data provider London Stock Exchange and kitchen supplier Howden Joinery.

Contributed by Alliance News



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