Business
Water boss should not resign as problem ‘far wider than individual people’
The chief executive officer of the water company involved in a major supply issue in Kent should not resign as issues in the industry go “far wider than individual people”, a director has said.
South East Water (SEW) has issued a “boil water notice” for 24,000 homes in and around Tunbridge Wells who have experienced a loss of water or low pressure since November 29.
On Wednesday the company said the “water quality issues” which caused the initial shutdown had returned.
They have decided to continue pumping water so that people can flush their toilets and shower, but the water cannot be drunk without being boiled first.
Liberal Democrat MP Mike Martin told the BBC earlier this week that it had been “a total failure of leadership” and called for the chief executive of SEW, Dave Hinton, to resign.
Douglas Whitfield, SEW water supply director, said resignation demands “fundamentally misunderstand the challenges that we’ve been facing in this incident as a company over the last few years, as an industry going forward, I don’t think that’s helpful”.
He told BBC Radio Kent: “I would point you to the independent Water Commission that sets out the challenges the water industry are facing and the changes it needs to make.
“They’re far wider than individual company and individual people.”
Mr Whitfield apologised to customers and said the precautionary boil notice was in place for 10 days because “public health is our key priority”.
But he said he was unable to guarantee the problem ensuring water quality would be solved within the 10 days as he was unable to provide a “definitive answer” as to why the water was not responding to normal treatment.
He said: “For the last 24 hours, the treatment process has actually been operating within all of the water quality parameters.
“Until we’re confident that we’ve resolved the issue and that it won’t reoccur, we’ll be working to keep that boil notice in place, until we are confident we can take it off.
“I can confirm all the water we supplied up to the point we put the boil notice on fully complied with all the regulations.”
Mr Whitfield apologised for “overly optimistic” messages put out to customers since the problem started but said this was “one of the most complex events that we’ve ever had”.
He added: “I can only apologise to the customers for the last week and the communications that we gave during the incident were on what we thought was going to happen at the time.
“The incident has changed from what we thought was happening at the weekend to a much longer, much more complicated issue that we’re trying to resolve.”
The Consumer Council for Water (CCW), an independent body representing water consumers across England and Wales, has called for a thorough investigation into the incident.
Business
Vets to be legally required to publish price lists and cap prescription fees
Vets will be legally bound to prescription fee caps and publishing price lists among new measures which will start coming into force later this year, the competition watchdog has announced.
The Competition and Markets Authority (CMA) said its final reforms for the sector will help pet owners better navigate the vet services market.
Other legally binding measures will include a price comparison website and mandatory branding by the large groups to boost competition and drive down prices.
The CMA said pet owners using a vet practice that is part of a larger chain can expect to see changes before Christmas, including standard price lists.
The measures follow the CMA finding that fees have risen at almost twice the rate of inflation, with pet owners not being given enough information about their vet and the prices of treatments.
Martin Coleman, chairman of the independent Inquiry Group, said: “This is the most extensive review of veterinary services in a generation, and today’s reforms will make a real difference to the millions of pet owners who want the best for their pets but struggle to find the practice, treatment and price that meets their needs.
“Too often, people are left in the dark about who owns their practice, treatment options and prices – even when facing bills running into thousands of pounds.
“Our measures mean it will be made clear to pet owners which practices are part of large groups, which are charging higher prices, and for the first time, vet businesses will be held to account by an independent regulator.
“Our changes put pet owners at the centre but also help vets by enhancing trust in the profession and protecting clinical judgment from undue commercial pressure – and that is important to ensure our pets continue to get the best care.”
The CMA said practices must publish a comprehensive price list for standard services, including consultations, common procedures, diagnostics, written prescriptions and cremation options under its new rules.
Prescriptions – for which “many” practices charge £30 or more for each – are to be capped at £21 for the first medicine and £12.50 for any additional medicines.
Practices must also provide a written estimate in advance for any treatment expected to cost £500 or more, including aftercare costs, as well as an itemised bill.
Emergency care will be the only exception for written estimates.
Prices and information about who owns the surgery are to be made available to pet owners through the Royal College of Veterinary Surgeons (RCVS) ‘Find a Vet’ service, which will share the data with third-party comparison sites.
Vet businesses must make it clear whether they are part of a group or an independent business, with details of group ownership to be displayed on signs at the surgery and online.
British Veterinary Association president Rob Williams said: “The majority of the CMA’s measures focus on increasing transparency and information, which will help pet owners make more informed choices and support competition, which is a really positive step.”
He added: “Delivering highly skilled veterinary medicine is costly and whilst we recognise prices have risen sharply in recent years this is due to a number of factors, including the higher costs all businesses are experiencing – and vet practices are not immune.
“Plus, thanks to advances in diagnostics and medical technology over the last 20 years, vets can now do much more to manage disease and injury in animals, whereas in the past the only option available may have been to euthanase.
“Owners today also have a greater expectation of their vet, with many expecting human quality healthcare for their pets and whilst this is possible to deliver, it comes at a cost.”
Business
Gold price prediction today: Pressure on gold prices to continue on March 24, 2026 amid US-Iran war? Check outlook – The Times of India
Gold price prediction today: Gold prices are likely to remain range-bound in the near future, says Praveen Singh, Head Currencies and Commodities, Mirae Asset ShareKhan
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Business
Estée Lauder is in talks to merge with Puig amid ongoing turnaround plan
An Estée Lauder pop-up store is seen inside a Daimaru store on Nanjing Road in Shanghai, China, Aug. 6, 2021.
Costfoto | Future Publishing | Getty Images
Estée Lauder Companies said Monday that it is in talks with Spanish beauty group Puig to potentially merge the two companies.
“No final decision has been made, and no agreement has been reached,” Estée Lauder said in a statement.
Shares of the U.S. beauty company were down nearly 8% following the news, which was first reported by the Financial Times. Puig’s stock rose roughly 3%.
Puig owns major beauty brands including Charlotte Tilbury, Jean Paul Gaultier and Rabanne. The companies did not disclose any financial details of the potential deal.
Estée Lauder has been struggling amid ongoing headwinds from tariffs and its restructuring as it enacts its “Beauty Reimagined” turnaround plan to revitalize the business. In its second-quarter earnings report last month, the beauty retailer said it’s expecting a $100 million hit to its full-year profitability due to tariff impacts.
Estée Lauder’s stock has dropped roughly 25% this year.
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