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What are my rights if my flight is cancelled or delayed?

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What are my rights if my flight is cancelled or delayed?


Getty Images A lady in a hat and yellow jacket sat in front of airport departure boards, sat on her suitcase and looking in to her mobile phone.Getty Images

Heathrow was among several European airports hit by a cyber-attack affecting an electronic check-in and baggage system.

A number of flights were delayed at the airport on Saturday as a “technical issue” impacted software provided to several airlines.

What are your rights if your journey has been affected, and can you get your money back?

What do airlines have to offer passengers?

When flights are delayed or cancelled, airlines have a duty to look after you.

That includes providing meals and accommodation, if necessary, and getting you to your destination. The airline should organise putting you on an alternative flight, at no extra cost.

Additional losses – such as unused accommodation – might require a claim to a credit card provider, if that was the payment option used.

After that, a claim may need to go to your travel insurance provider. But there is no standard definition of what is covered.

While 94% of policies cover travel abandonment as standard, only 30% include wider travel disruption as standard, according to analysts Defaqto.

If my flight is cancelled, can I get a refund or another flight?

If your flight is covered by UK law, your airline must let you choose between either getting a refund or being booked on to an alternative flight.

That’s regardless of how far in advance the cancellation was made.

You can get your money back for any part of the ticket you have not used.

So, if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.

If you still want to travel, your airline must find you an alternative flight.

If another airline is flying to your destination significantly sooner, or there are other suitable modes of transport, then you have a right to be booked on to that alternative transport instead.

If your flight was coming into the UK on a non-UK airline, then you should check the terms and conditions of your booking.

Can I claim extra compensation for disruption?

Disruption caused by things like a fire, bad weather, strikes by airport or air traffic control staff, or other “extraordinary circumstances” does not entitle you to extra compensation.

However, in other circumstances – when it is considered to be the airline’s fault – you have a number of rights under UK law.

These apply as long as you are flying from a UK airport on any airline, arriving at a UK airport on an EU or UK airline, or arriving at an airport in the EU on a UK airline.

What you are entitled to depends on what caused the cancellation and how much notice you are given.

If your flight is cancelled with less than two weeks’ notice, you may be able to claim compensation based on the timings of the alternative flight you are offered.

The amount you are entitled to also depends on how far you were travelling:

  • for flights under 1,500km, such as Glasgow to Amsterdam, you can claim up to £220 per person
  • for flights of 1,500km to 3,500km, such as East Midlands to Marrakesh, you can claim up to £350 per person
  • for flights over 3,500km, such as London to New York, you can claim up to £520 per person

Will the airline pay for food and accommodation?

If you are stuck abroad or at the airport because of a flight cancellation, airlines must also provide you with other assistance.

This includes:

  • a reasonable amount of food and drink (often in the form of vouchers)
  • a way for you to communicate (often by refunding the cost of calls)
  • free accommodation, if you have to stay overnight to fly the next day
  • transport to and from the accommodation

If your airline is unable to arrange assistance, you have the right to organise this yourself and claim back the cost later.

The Civil Aviation Authority advises people to keep receipts and not spend more than necessary.

You are entitled to the same assistance as for a cancellation if your flight is delayed by more than two hours for a short-haul flight, three hours for a medium-haul, or four hours for a long-haul.

If you are delayed by more than five hours and no longer want to travel, you can get a full refund.

What are my rights if I have booked a package holiday?

If you booked a package holiday with a company that is an ABTA member and your flight is cancelled, you are entitled to a suitable alternative flight or a full refund.

A flow chart showing what you can do if your flight is cancelled, depending on whether or not you are flying from the UK or EU.

What if flight delays mean I am late for work?

Airlines will not refund you for loss of earnings.

Travel insurance policies will not usually cover loss of earnings either.

If you think you’re going to be late back at work because of flight delays, you have a responsibility to let your employer know, legal experts say.

You should agree with your employer how to deal with the absence – for example, by using annual leave or taking unpaid leave.

Employers have no legal obligation to pay employees who are absent in this situation, experts say, unless it is stated in their contract.



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Setback for expatriates? Delhi HC upholds mandatory EPFO membership; what this means for foreign staff – The Times of India

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Setback for expatriates? Delhi HC upholds mandatory EPFO membership; what this means for foreign staff – The Times of India


The Delhi High Court on Tuesday ruled that expatriates working in Indian companies must become members of the Employees’ Provident Fund Organisation (EPFO) and contribute to the fund regardless of their income levels.The court upheld amendments to the Employees’ Provident Funds and Miscellaneous Provisions Act, 1952, as well as the Centre’s 2008 and 2010 notifications that mandate international workers to contribute to the Employees’ Provident Fund (EPF).Under the ruling, international workers will be allowed to withdraw their full EPF balance only after retiring at or after the age of 58, or in cases of permanent and total incapacity. This is seen as a setback for expatriates who generally work in India for shorter periods of two to five years, reported ET. Indian workers, by comparison, are required to contribute if they earn below Rs 15,000 per month. Legal experts noted that many foreign employees have already left India, meaning employers will now have to bear their share of contributions.A division bench of Chief Justice Devendra Kumar Upadhyaya and Justice Tushar Rao Gedela held that the distinction between foreign and Indian employees was justified. The court accepted the government’s position that international workers form a separate group because they contribute only during their limited time in India, unlike domestic employees who contribute throughout their service.“The classification made was reasonable and it also has an object sought to be achieved that the purpose of mandating an employee to be a member of 1952 scheme was to provide social security,” the court said, as quoted by ET.The court also upheld EPFO communications directing SpiceJet and LG Electronics India to deposit provident fund and related dues for their international staff. It dismissed SpiceJet’s challenge to summons issued in 2012 requiring it to produce records for determining liabilities, and similarly rejected objections raised by LG Electronics.The Delhi High Court’s ruling aligns with a previous judgment of the Bombay High Court, while the Karnataka High Court has ruled to the contrary. Due to the conflicting views, the matter is expected to reach the Supreme Court for final interpretation. Both companies are assessing the implications and are likely to move to the Supreme Court, according to legal sources.Atul Sharma, counsel for SpiceJet, said, “The entire basis of amendment to the scheme is implementation to certain treaties with countries who have similar provision for social security. And under the Constitution of India, this amendment could not be implemented as treaties have not been ratified by Parliament.” He said the issue requires further consideration.The companies had argued that the classification between foreign and Indian employees was discriminatory.





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GST rationalisation impact: Higher RBI dividend expected to offset revenue shortfall; CareEdge flags tax pressure – The Times of India

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GST rationalisation impact: Higher RBI dividend expected to offset revenue shortfall; CareEdge flags tax pressure – The Times of India


Strong RBI dividend to help stabilise finances

The recent rationalisation of Goods and Services Tax (GST) rates is likely to create a net revenue loss of around 0.1 per cent of GDP in the current financial year. However, this shortfall may be compensated by the higher dividend payout from the Reserve Bank of India (RBI), according to a report by CareEdge Ratings.The report, cited by ANI, highlighted that tax revenue growth has already slowed this year. With nominal GDP growth projected to be lower in FY26, achieving the full-year tax collection targets could become more difficult. The effect of the income tax relief announced in the last Budget, along with the revised GST structure, will need to be closely watched in the coming months.

India’s Digital ID, GST Reform Win Global Recognition From IMF Chief Kristalina Georgieva

CareEdge noted, “The net revenue shortfall from GST rationalisation is expected to be offset by the higher dividend transfer received from the RBI.”Despite the support from non-tax revenue, the report cautioned that weaker tax inflows could limit the government’s spending capacity in the latter half of the fiscal year. This could become more pronounced if the Centre continues to focus on its fiscal consolidation goal, which involves gradually lowering the fiscal deficit over time.When the GST rationalisation decision was announced, the GST Council had estimated the fiscal implication at about Rs 48,000 crore, or around 0.15 per cent of GDP based on FY24 consumption levels. The Council had also expected that stronger consumption could help recover part of this impact through improved GST receipts.A separate analysis by the State Bank of India (SBI), reported by ANI, projected that the central government’s revenue loss due to the GST rate cuts will be about Rs 3,700 crore in FY26. SBI noted that robust growth and increased consumer demand have helped soften the overall impact.SBI pointed out that while the initial estimated loss from GST rate changes was Rs 93,000 crore, additional GST collections led to the net loss narrowing to Rs 48,000 crore.During the first half of the current fiscal year, a slowdown in tax receipts was partly cushioned by strong non-tax revenue, particularly the higher dividend from the RBI. Meanwhile, the reduction in personal income tax rates announced in the Budget has contributed to slower income tax collections this year.While the complete fiscal impact of the GST rationalisation will become clearer over time, analysts suggest that the government may still be able to maintain fiscal balance. The combination of higher non-tax revenue and potential gains from stronger consumption-led GST inflows could help offset the pressure from moderating tax collections.





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Delhivery Slips Into Losses Despite Posting 17% Revenue Rise In Q2 FY26

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Delhivery Slips Into Losses Despite Posting 17% Revenue Rise In Q2 FY26


New Delhi: Logistics firm Delhivery reported a 17 per cent year-on-year revenue increase for the second quarter of FY26, but incurred losses as costs exceeded revenue growth, according to an exchange filing on Wednesday. Revenue from operations of the Gurugram-based company grew to Rs 2,559 crore in Q2 FY26, up from Rs 2,190 crore a year earlier.

Total revenue, including Rs 92 crore from non-operating activities, reached Rs 2,651 crore, the filing said. However, freight handling and servicing costs, Delhivery’s largest expense, rose 12.5 per cent to Rs 1,843 crore, representing 68 per cent of total expenditure.

Delhivery’s expenditure surpassing revenue resulted in a loss of Rs 50 crore Q2 FY26, compared to a profit of Rs 10 crore in Q2 FY25. For the half year, its profit dropped by 37 per cent to Rs 40.5 crore in H1 FY26 as compared to Rs 64.5 crore in H1 FY25.

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Overall expenses rose 18 per cent to Rs 2,708 crore in Q2 FY26, up from Rs 2,294 crore in Q2 FY25. In the filings, the company attributed this surge in expense to higher legal, depreciation, and other overhead costs, despite a 22 per cent decrease in employee benefit expenses to Rs 425 crore.

Delhivery’s primary revenue sources were its logistics services, including warehousing, last-mile logistics, and designing and deploying logistics management systems. The company’s share price closed at Rs 486 at the end of the last trading session, resulting in a market capitalisation of Rs 36,335 crore.

It mentioned in its letter to shareholders that it recorded the highest monthly order volumes of over 100 million e-commerce and freight shipments in September as well as October, and highest single day dispatch of 7.2 million orders.

In June 2025, Delhivery had bought a 99.44 per cent stake in e-commerce logistics provider Ecom Express for a cash consideration of up to Rs 1,400 crore.



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