Business
What are my rights if my flight is cancelled or delayed?
Getty ImagesHeathrow was among several European airports hit by a cyber-attack affecting an electronic check-in and baggage system.
A number of flights were delayed at the airport on Saturday as a “technical issue” impacted software provided to several airlines.
What are your rights if your journey has been affected, and can you get your money back?
What do airlines have to offer passengers?
When flights are delayed or cancelled, airlines have a duty to look after you.
That includes providing meals and accommodation, if necessary, and getting you to your destination. The airline should organise putting you on an alternative flight, at no extra cost.
Additional losses – such as unused accommodation – might require a claim to a credit card provider, if that was the payment option used.
After that, a claim may need to go to your travel insurance provider. But there is no standard definition of what is covered.
While 94% of policies cover travel abandonment as standard, only 30% include wider travel disruption as standard, according to analysts Defaqto.
If my flight is cancelled, can I get a refund or another flight?
If your flight is covered by UK law, your airline must let you choose between either getting a refund or being booked on to an alternative flight.
That’s regardless of how far in advance the cancellation was made.
You can get your money back for any part of the ticket you have not used.
So, if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.
If you still want to travel, your airline must find you an alternative flight.
If another airline is flying to your destination significantly sooner, or there are other suitable modes of transport, then you have a right to be booked on to that alternative transport instead.
If your flight was coming into the UK on a non-UK airline, then you should check the terms and conditions of your booking.
Can I claim extra compensation for disruption?
Disruption caused by things like a fire, bad weather, strikes by airport or air traffic control staff, or other “extraordinary circumstances” does not entitle you to extra compensation.
However, in other circumstances – when it is considered to be the airline’s fault – you have a number of rights under UK law.
These apply as long as you are flying from a UK airport on any airline, arriving at a UK airport on an EU or UK airline, or arriving at an airport in the EU on a UK airline.
What you are entitled to depends on what caused the cancellation and how much notice you are given.
If your flight is cancelled with less than two weeks’ notice, you may be able to claim compensation based on the timings of the alternative flight you are offered.
The amount you are entitled to also depends on how far you were travelling:
- for flights under 1,500km, such as Glasgow to Amsterdam, you can claim up to £220 per person
- for flights of 1,500km to 3,500km, such as East Midlands to Marrakesh, you can claim up to £350 per person
- for flights over 3,500km, such as London to New York, you can claim up to £520 per person
Will the airline pay for food and accommodation?
If you are stuck abroad or at the airport because of a flight cancellation, airlines must also provide you with other assistance.
This includes:
- a reasonable amount of food and drink (often in the form of vouchers)
- a way for you to communicate (often by refunding the cost of calls)
- free accommodation, if you have to stay overnight to fly the next day
- transport to and from the accommodation
If your airline is unable to arrange assistance, you have the right to organise this yourself and claim back the cost later.
The Civil Aviation Authority advises people to keep receipts and not spend more than necessary.
You are entitled to the same assistance as for a cancellation if your flight is delayed by more than two hours for a short-haul flight, three hours for a medium-haul, or four hours for a long-haul.
If you are delayed by more than five hours and no longer want to travel, you can get a full refund.
What are my rights if I have booked a package holiday?
If you booked a package holiday with a company that is an ABTA member and your flight is cancelled, you are entitled to a suitable alternative flight or a full refund.

What if flight delays mean I am late for work?
Airlines will not refund you for loss of earnings.
Travel insurance policies will not usually cover loss of earnings either.
If you think you’re going to be late back at work because of flight delays, you have a responsibility to let your employer know, legal experts say.
You should agree with your employer how to deal with the absence – for example, by using annual leave or taking unpaid leave.
Employers have no legal obligation to pay employees who are absent in this situation, experts say, unless it is stated in their contract.
Business
Food supplement adverts claiming treatment for menopause banned
Five adverts for supplements claiming to treat symptoms of the menopause, polycystic ovarian syndrome (PCOS) and other women’s hormonal issues have been banned.
Ads for the food supplement brands 222 Balance Me, Lunera, Minerva and Nova Menopause Vitality all claimed that their products could prevent, treat or cure the symptoms of the menopause.
An ad and website for PolyBiotics implied their food supplements could prevent, cure or treat PCOS.
The Advertising Standards Authority (ASA) said it looked especially closely at ads which could take advantage of people’s health worries, emotional concerns, or financial pressures.
The most recent rulings followed an AI-powered sweep of health claims in online ads by the watchdog, which it said had revealed emerging and ongoing issues around misleading claims.
The ASA said “many” of the claims in the ads were “unacceptable” and had not only broken a number of the authority’s rules but risked misleading vulnerable people, or steering those who needed it away from appropriate medical advice.
222 Collective told the ASA it was a new, founder-run small business and still learning about the requirements of advertising regulations.
The firm acknowledged that wording in the ads may have “inadvertently implied that the product could treat or relieve symptoms such as PMS, menopause-related symptoms, anxiety, bloating, heavy bleeding, or mood disorders”.
They had since been working with Trading Standards to ensure they did not make explicit or implied disease or symptom treatment claims.
Lunera said it accepted that its claims would be understood by consumers to attribute a medicinal property to a food supplement and should not have appeared.
PolyBiotics told the ASA it accepted that references to PCOS, ovulation, fertility, cycle regulation, insulin resistance and related symptoms constituted disease treatment or symptom-management claims, which were not permitted for food supplements.
Minerva and Nova did not respond to the ASA’s enquiries.
ASA investigations manager Catherine Drewett said: “When it comes to women’s health, people deserve clear and accurate information.
“Ads making misleading claims about treating symptoms of the menopause, PCOS and other hormonal conditions can cause real harm and today’s rulings hold advertisers to account.
“We’ll continue to monitor this sector closely and we encourage anyone with concerns about an ad they’ve seen to get in touch.”
Business
United ditches more economy seats to make room for bigger premium cabins with new layouts
United Airlines aircraft at Denver International Airport, Aug. 4, 2023.
Antonio Perez | Chicago Tribune | Tribune News Service | Getty Images
LOS ANGELES — United Airlines‘ formula for higher profits: fewer but better seats.
The country’s second-most profitable carrier after Delta Air Lines on Tuesday unveiled new cabin designs, including on some of its smallest planes, that feature more premium seating options and fewer in standard coach.
The differences in airfare for those seats can be vast. For example, a flight between United’s hub at Newark Liberty International Airport in New Jersey and San Francisco in the first week of May is going for $423 in standard coach and $5,556 in the carrier’s top-tier Polaris class on a Boeing 757.
Even with the spike in fuel prices, United’s executives have said in recent weeks that demand remains strong, noting that premium-travel demand has outshined the main cabin.
“The main cabin is also improving, and we’ve seen very strong demand across the board for United in Q1, but premium did lead the way yet again in the quarter, and continues to do so,” Andrew Nocella, United’s chief commercial officer, told reporters last week.
More premium
United plans to introduce a subfleet of narrow-body Airbus A321neo jets dubbed the “Coastliner” for transcontinental flights that will have 20 Polaris seats, which can recline into beds. Each Polaris seat will have aisle access.
Those jets will also have 12 premium economy seats and 36 extra-legroom seats on board, with the rest regular economy. United said it removed three seats from the plane’s standard configuration to install a snack bar at the back of the plane.
Current layouts of the plane don’t have premium economy, but they do have 57 extra-legroom seats and 123 seats in standard economy, along with 20 that are first-class recliners, not the lie-flat Polaris seats.
United said the first Coastliners will begin flying this summer and it will have 40 of them by the start of 2028.
The airline also announced its configuration for its longer-range Airbus A321XLR aircraft, which will replace some older Boeing 757s.
That layout also includes the 20 Polaris suites, 12 premium economy seats and 34 in extra legroom. The plane will debut this summer, and United said it could operate on some of its existing routes to Spain, France, Portugal and Brazil.
United will also add a seven-seat first-class cabin to its Bombardier CRJ-200 jets for a total of 41 seats on board, compared with the current 51-seat layout, which has only one cabin.
Furthermore, the airline is adding a new product to its main cabin that lets customers buy a row of seats that converts to a couch on some of its wide-body aircraft. The so-called “Relax Row” is designed for families but can also be purchased by one person who can then convert the seats into a bed, Nocella said at an event at Los Angeles International Airport. That will debut as early as next year and will be on more than 200 of its 787 Dreamliners and 777s by 2030, United said.
The first class cabin (front) inside a United Airlines Express CRJ-450, a redesigned CRJ-200 regional jet featuring a new cabin design, is displayed during a media event showcasing the airline’s new premium “Elevated” aircraft interior at Los Angeles International Airport (LAX) in Los Angeles, California on March 24, 2026.
Patrick T. Fallon | AFP | Getty Images
Across the industry
The changes are part of an ongoing trend for airlines, which are dedicating more of the scarce real estate on planes to premium seats, as the growth from those higher-end options outpaces sales from regular economy.
Last year, United unveiled an upgraded Polaris suite for long-haul flights on its Boeing 787 Dreamliners that includes the “Polaris Studio,” which is larger than previous models and has 27-inch 4K screens, as well as an ottoman for guests.
United’s chief rival, Delta, has said it expects premium revenue to overtake main cabin sales this year. That carrier said last month that starting in May, the first of seven of its new Airbus A321neo jets will have 44 seats in first class, more than double the 20 it usually has.
The demand has been so high for plush new suites and other premium seats that the supply chain can’t keep up. The bottlenecks have even delayed delivery of aircraft, CNBC has reported.
Delta said the big first-class cabin on the A321neo is a medium-term measure, “intended to be in service for a limited time as Delta awaits delivery of flatbed suites that will ultimately be installed on these aircraft.”
Meanwhile, United has been eyeing lie-flat seats for some of its newer narrow-body jets for years.
CEO Scott Kirby told reporters in August 2018 that the carrier was planning to offer lie-flat seats on new Boeing 737 Max 10 aircraft, though that plane still hasn’t been certified and is years behind schedule.
Other airlines are also adding higher-end seats.
JetBlue Airways, which was a pioneer in offering lie-flat seats and suites on its narrow-body Airbus fleet, plans to offer a less elaborate domestic first-class cabin later this year. Southwest Airlines recently debuted extra-legroom seats on its fleet of Boeing 737s, ending its decades of standard seating throughout its cabin.
Budget carriers Spirit Airlines and Frontier Airlines are also planning to add roomier seats.
Business
Mike Lynch estate ordered to pay almost £1bn
The estate of British technology tycoon Mike Lynch has been denied the right to appeal a High Court ruling that found it liable to pay Hewlett-Packard (HP) following the contentious acquisition of software firm Autonomy.
A High Court judge rejected the estate’s bid to challenge Mr Justice Hildyard’s 2022 decision, which concluded that HP had “substantially won” its more than a billion-dollar fraud claim against Mr Lynch over the 2011 purchase of Autonomy.
The estate had also sought permission to appeal against the judge’s subsequent ruling in July last year, which determined that Hewlett-Packard Enterprise (HPE) suffered losses totalling around £700 million as a result of the deal.
At a hearing in November, barristers for HP, now known as Hewlett-Packard Enterprise, said that Mr Lynch’s estate was liable to pay 1,786,668,553 dollars (£1.35 billion), which includes around 761 million dollars (£578 million) in interest.
In a ruling on Tuesday, Mr Justice Hildyard refused Mr Lynch’s estate permission to appeal against either of his earlier judgments, with a spokesperson for HPE claiming that it had been awarded damages and interest totalling around 1.24 billion dollars (£0.93 billion) from Mr Lynch’s estate.
The estate could still ask the Court of Appeal directly for the go-ahead to challenge the rulings.
HP sued Mr Lynch for around five billion dollars (£3.79 billion) following its purchase of Cambridge-based Autonomy for 11.1 billion dollars (£8.2 billion) in 2011.
The company claimed at a nine-month trial in 2019 – then believed to be the UK’s biggest civil fraud trial – that Mr Lynch inflated Autonomy’s revenues and “committed a deliberate fraud over a sustained period of time”.
It said this forced it to announce an 8.8 billion dollar (£6.5 billion) write-down of the firm’s worth just over a year after the acquisition.
In a ruling in 2022, Mr Justice Hildyard said the American firm had “substantially succeeded” in its claim, but that it was likely to receive “substantially less” than the amount it claimed in damages.

He said that Autonomy, founded by Mr Lynch, had not accurately portrayed its financial position during the purchase, but even if it had, HPE would still have bought the company, but at a reduced price.
Then in 2024, Mr Lynch died aged 59 along with his 18-year-old daughter, Hannah, and five others when his yacht, the Bayesian, sank off the coast of Sicily.
In written submissions for the hearing in November, Patrick Goodall KC, for HPE, said Mr Lynch had “not only perpetrated an enormous fraud, but lied about it at every stage”, and an appeal “aimed at escaping the consequences of that fraud” should not be allowed to be pursued.
Richard Hill KC, in written submissions for Mr Lynch’s estate, said the 761 million dollars (£578 million) in interest sought by the claimants was an “excessive sum … based on a flawed analysis”.
Mr Hill also said Mr Lynch’s estate should be allowed to appeal against the two earlier rulings, claiming that the judge “erred in law” and that there was a “compelling reason for allowing the appeal to be heard”.
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