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AI is moving into the apartment market, taking over work orders, lease renewals, showings and more

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AI is moving into the apartment market, taking over work orders, lease renewals, showings and more


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A version of this article first appeared in the CNBC Property Play newsletter with Diana Olick. Property Play covers new and evolving opportunities for the real estate investor, from individuals to venture capitalists, private equity funds, family offices, institutional investors and large public companies. Sign up to receive future editions, straight to your inbox.

The days of landlords knocking on doors for monthly rent checks, or tenants going after landlords to fix a leaky toilet are slowly coming to an end. Technology has been stepping in to address the needs of tenants, landlords and large multifamily operators, and now artificial intelligence is turning that slow progress into a rental revolution.

Work orders, lease renewals, tours and even investor due diligence are being taken over by software and AI. As with the start of any technology, it has been largely fragmented among a multitude of vendors. The integration of all that technology is a huge opportunity for startups and the venture capitalists backing them.

Rent tech

One of the more mature categories for AI in the apartment space is virtual agents talking to prospective residents. This is where agentic AI comes in — meaning AI that can act autonomously and make its own decisions depending on what the consumer asks. There are still, however, just a handful of companies using that advanced level of machine learning.

AI is also proving useful on the investment side of the multifamily business, specifically underwriting and acquisitions. For example, investors looking to purchase a large property have to go through all the leases and load those into a rent roll.

“If you’re buying a property that hasn’t been professionally managed, where those aren’t all loaded into some market-leading software product, somebody may have to manually go through all those leases and capture all the information. Well, AI is great for that, right?” said John Helm, founder and partner at RET Ventures, a fund focusing on AI in both real estate and rent tech.

Instead, according to Helm, you can feed leases into an AI model, and it will spit out a summary of all the data the investor needs. They can then load that directly into an underwriting model and value the property.

RET Ventures said it doesn’t rely on endowments or pension funds for its capital, but instead the consumers of the products of the companies they invest in — so-called strategic limited partners.

“We have 60 multifamily operators that have about over 3 million units in our fund,” he said.

Property management

AI can also help with property development and accounts payable. Multifamily developers will often have multiple vendors, from landscaping to plumbing to heating. Many still use paper invoices.

One of RET’s portfolio companies is PredictAP. It takes all those invoices, reads them and then repopulates all the necessary data into the company’s payables system to make the process and payments more efficient. None of it needs to be manually coded by a human. 

Funnel

Tyler Christiansen likens the multifamily industry to car dealerships. Every renter interaction was siloed to an individual property. As CEO of Funnel, which is backed by RET Ventures, his aim is to streamline the apartment marketing and leasing process, “enabling multifamily professionals to generate more profits, efficiency, and insight across their portfolios,” according to the company website.

Funnel works with large apartment real estate investment trusts such as Camden Property Trust, MAA and Essex Property Trust, as well as Cortland, which owns 90,000 apartments. Christiansen said that rather than the renter’s relationship being with the community, the renter’s relationship is really with the brand. He calls that “centralization” in the industry.

“And then AI, what makes it unique within Funnel is that rather than automating interactions simply at a community level, we’re really opening up automations across the portfolio,” said Christiansen.

One example would be if a tenant is not renewing a lease at one community because they are moving to a different market, Funnel’s AI system would open up the possibility of cross-selling that person into another client community.

Headwinds

Despite the progress, the technology is still in its infancy, and it’s expensive. Apartment operators and investors are in the experimental phase. It remains to be seen how much they will invest.

Plus, the multifamily industry is highly fragmented. There are close to 50 million rental units in the U.S., the majority owned by small, often mom-and-pop landlords. The largest apartment REITs own roughly between 50,000 and 100,000 units each, with a few larger private operators, like Blackstone and Greystar.

“I guess the challenge is going to be, probably in the next several years, really sifting through everything and understanding where there are real businesses that could grow into this. You’re still seeing a lot of these tools just starting to get deployed,” said Helm.



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PMI watch: India’s services growth eases in February as demand softens, costs rise – The Times of India

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PMI watch: India’s services growth eases in February as demand softens, costs rise – The Times of India


India’s services sector growth eased marginally in February as new business expansion slowed to a 13-month low, reflecting softer demand conditions and a rise in inflation, according to a monthly survey released on Wednesday. The seasonally adjusted HSBC India Services PMI Business Activity Index edged down to 58.1 in February from 58.5 in January. In PMI terminology, readings above 50 denote expansion, while those below 50 indicate contraction. “India’s Services PMI registered 58.1 in February, largely unchanged from January’s 58.5, signalling another month of robust expansion in the sector.” “While new order growth slowed to a 13-month low amid rising competition, service providers saw a notable pick-up in international sales and responded with increased hiring to meet operational needs,” said Pranjul Bhandari, Chief India Economist at HSBC. According to respondents, some firms benefited from stronger client enquiries and targeted marketing efforts, which supported sales. However, others reported that an increasingly competitive landscape limited the pace of growth. External demand stood out during the month. Services companies recorded improved business from several overseas markets, including Canada, Germany, mainland China, Singapore, the UAE, the UK and the US. Overall, international sales rose at the quickest pace since last August. Cost pressures intensified for service providers in February. Operating expenses increased at the sharpest rate in two-and-a-half years, prompting firms to raise their selling prices at the fastest pace in six months. “Input and output price inflation accelerated, with firms passing higher expenses — particularly for food and labour — on to customers, yet business confidence climbed to its highest level in a year as companies looked to broaden their market presence,” Bhandari said. At the combined level, private sector activity strengthened further. Total business output across manufacturing and services expanded at the fastest rate in three months, supported by improved demand and higher new business inflows. The HSBC India Composite PMI Output Index climbed to 58.9 in February from 58.4 in January. “Overall, the composite PMI rose to 58.9, reflecting the fastest pace of private sector activity growth in three months, buoyed by strong momentum in manufacturing,” Bhandari said. Composite PMI figures represent weighted averages of manufacturing and services indicators, with the weights reflecting their respective shares in official GDP data. While the pace of new order growth at the composite level was broadly similar to that seen around the start of the year, hiring activity strengthened to its highest level since last October. Inflationary trends were also evident in the broader private sector, with both input costs and output charges rising at quicker rates. These increases reached nine-month and six-month highs, respectively.



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80% Stocks Already In Bear Market; Should You Buy The Dip Or Run For Safety?

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80% Stocks Already In Bear Market; Should You Buy The Dip Or Run For Safety?


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India’s Sensex and Nifty correct 6-7%, with 80% of stocks in bear territory. Monarch AIF reports 64% of stocks over Rs 1,000 crore market cap has fallen 30%.

Hundreds of midcap and smallcap companies have quietly lost significant value.

Hundreds of midcap and smallcap companies have quietly lost significant value.

India’s benchmark indices may not show it, but a large part of the market is already in deep correction. According to a report by Monarch AIF, while the Sensex and Nifty have corrected only about 6-7 per cent from their record highs, nearly 80 per cent of listed stocks are already in bear market territory.

The data highlights a sharp divergence between headline indices and the broader market.

Majority of Stocks Deep In Correction

The report analysed companies with a market capitalisation above Rs 1,000 crore.

It found that over 64 per cent of these stocks have fallen more than 30 per cent from their all-time highs. Nearly 78 per cent have declined over 20 per cent.

In simple terms, most stocks in the market have already seen a brutal correction even though benchmark indices remain relatively elevated.

This unusual divergence has been playing out for the past 18 months.

Why Indices Are Still Holding Up

According to the report, Indian markets are witnessing a rare phase of simultaneous time and value correction.

A narrow set of large-cap stocks has kept the benchmark indices elevated. Meanwhile, hundreds of midcap and smallcap companies have quietly lost significant value.

This has created a misleading picture where the indices appear stable but the broader market has been under sustained pressure.

Now A New Shock: Middle East War

The situation has become more complicated after the recent escalation in West Asia.

Following US-Israel strikes on Iran, global markets have turned volatile and crude oil prices have surged.

Amid these developments, the Sensex recently fell over 1,000 points, while the Nifty slipped below the 24,900 level.

For investors, the challenge is that a market already weakened by months of selling is now facing geopolitical risks and a potential oil shock.

Should Investors Buy Or Wait?

Aakash Shah, Technical Research Analyst at Choice Equity Broking, advised caution. “Amid persistent global uncertainties and elevated volatility, market participants are advised to maintain discipline and adopt a selective approach, focusing on fundamentally strong stocks during corrective phases. Fresh long positions should ideally be considered only after a decisive and sustained breakout above the 25,000 mark on the Nifty, which would signal improving sentiment and confirm the development of a stronger bullish structure,” he said.

Key Risk For India: Rising Oil

V K Vijayakumar, chief investment strategist at Geojit Investments, said the biggest concern for India is rising crude prices.

“With the war escalating and crude rising, markets are going into a period of heightened uncertainty. Nobody knows how long this conflict will go on and what will be the extent of the havoc it could wreck. From the perspective of India, which relies on imports for around 85% of her oil requirements, the real concern is the potential inflation and its consequences on economic growth. From the market perspective, the impact of potentially widening trade deficit, depreciating currency, higher inflation and perhaps lower growth is the real issue. If this fear materialises, corporate earnings will be impacted,” he said.

However, he added that the impact may be temporary if the conflict ends quickly.

“If it ends in, say 3 to 4 weeks, things will be back to normal,” he said.

Don’t Panic, Use Corrections

Despite the volatility, Vijayakumar advised investors not to panic. “Experience tells us that panicking and getting out of the market during uncertain times like these is not the right thing to do. Markets have an uncanny ability to surprise and climb all walls of worries,” he said.

According to him, investors with a long investment horizon and higher risk appetite can gradually accumulate quality stocks during corrections.

He added that sectors such as banking, pharmaceuticals, automobiles and defence may offer attractive long-term opportunities.

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‘I fiddled the meter for a mate – and the shop burnt down’

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‘I fiddled the meter for a mate – and the shop burnt down’



A BBC investigation speaks to electricians and families setting up illegal meter bypasses to steal power.



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