Business
Royal Mail fined £21m by Ofcom for missing delivery targets
Emer MoreauBusiness reporter
Getty ImagesRoyal Mail has been fined £21m after almost a quarter of first-class post arrived late, Ofcom has announced.
It is the third-largest fine the communications watchdog has ever issued and follows its investigation after Royal Mail missed its targets for both first and second-class post in 2024/25.
Ian Strawhorne, director of enforcement at Ofcom, said: “Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp.”
Royal Mail said it will “continue to work hard to deliver further sustained improvements to our quality of service”.
It delivered 77% of First Class mail and 92.5% of Second Class mail on time in the 2024/25 financial year, which was short of its 93% and 98.5% targets.
This is the third time it has been fined over delivery delays in recent years, with penalities of £5.6m in November 2023 and £10.5m in December 2024.
Ofcom said the fine would have been £30m, but it had reduced it by 30% to reflect Royal Mail’s admission of its failings.
The regulator warned fines were “likely to continue” unless the company urgently delivers “a credible improvement plan”.
‘Empty promises’
Ofcom said Royal Mail published an improvement plan for last year, aimed at delivering 85% of first-class post on time and 97% of second-class post, but “this has not materialised”.
Mr Strawhorne said: “Royal Mail must rebuild consumers’ confidence as a matter of urgency. And that means making actual significant improvements, not more empty promises.”
Ofcom’s investigation found the company “breached its obligations by failing to provide an acceptable level of service without justification”.
It said the actions taken by Royal Mail to try and reach its targets were “insufficient and ineffective”.
The fine, Ofcom said, reflected the “harm suffered by customers” as a result of Royal Mail’s poor service.
Citizens Advice said the postal service’s track record was “woeful” but that the fines may not push the company to do better.
“When these failures are just an ordinary part of doing business, Ofcom’s fine risks becoming another operating cost, doing little to encourage the company to improve its service,” Tom MacInnes, director of policy at Citizens Advice, said.
“Missed post has real life consequences, with people left waiting for urgent medical appointment letters, legal documents and benefit decisions.”
Second-class scrapped on Saturdays
Under the universal service obligation (USO), Royal Mail is required by law to deliver letters six days a week and parcels five days a week to every address in the UK.
Since July, some areas only receive second-class letters every other weekday and not on Saturday, a change proposed by Ofcom earlier this year.
Responding to Ofcom, a Royal Mail spokesperson said: “We acknowledge the decision made by Ofcom today and we will continue to work hard to deliver further sustained improvements to our quality of service.”
The spokesperson said that the reduction of second-class deliveries in some areas enabled the company to “drive a step change in quality of service”.
Royal Mail has also made changes in recruitment and training and has provided more support in delivery offices, the spokesperson added.
The fine will be paid to the Treasury.
Royal Mail was bought by Czech billionaire Daniel Kretinsky for more than £5bn last year. It posted a profit in September, following three years of losses.
Business
Stock market today: Which are the top losers and gainers on March 6- check list – The Times of India
Benchmark equity indices Sensex and Nifty fell sharply on Friday, retreating by more than 1 per cent after a brief recovery in the previous session as escalating tensions in West Asia and surging crude oil prices weighed on investor sentiment.The 30-share BSE Sensex declined 1,097 points, or 1.37 per cent, to close at 78,918.90. During the session, it had plunged 1,203.72 points, or 1.50 per cent, to 78,812.18. The NSE Nifty dropped 315.45 points, or 1.27 per cent, to settle at 24,450.45.
Nifty50 top gainers
- Bharat Electronics (1.84%)
- Reliance Industries (1.11%)
- ONGC (0.95%)
- Sun Pharma (0.84%)
- NTPC (0.68%)
- Hindalco (0.42%)
- HCL Tech (0.20%)
- Infosys (0.20%)
- Bajaj Auto (0.12%)
- Nestle India (0.12%)
Nifty50 top losers
- ICICI Bank (-3.26%)
- Eternal (-3.16%)
- Shriram Finance (-3.08%)
- Axis Bank (-2.47%)
- UltraTech Cement (-2.45%)
- Kwality Wall’s (-2.42%)
- InterGlobe Aviation (-2.41%)
- Adani Enterprises (-2.36%)
- HDFC Bank (-2.36%)
- HDFC Life (-2.31%)
BSE Sensex top gainers
- Bharat Electronics (1.84%)
- Reliance Industries (1.11%)
- Sun Pharma (0.84%)
- NTPC (0.68%)
- HCL Tech (0.20%)
- Infosys (0.20%)
BSE Sensex top losers
- ICICI Bank (-3.26%)
- Eternal (-3.16%)
- Axis Bank (-2.47%)
- UltraTech Cem. (-2.45%)
- Kwality Wall’s (-2.42%)
- InterGlobe (-2.41%)
- HDFC Bank (-2.36%)
- SBI (-2.27%)
- Bajaj Finserv (-2.25%)
- L&T (-2.21%)
The decline came as Brent crude, the global oil benchmark, jumped 2.53 per cent to $87.57 per barrel, raising concerns about inflation and macroeconomic stability.“Indian equity markets extended their decline following the prior session’s relief rally, as escalating US-Iran tensions disrupted key Middle Eastern oil and gas supplies, driving crude prices higher. A sustained rise in oil prices could weigh on investor sentiment and adversely affect India’s twin deficits, inflation trajectory, and the RBI’s monetary stance,” said Vinod Nair, Head of Research, Geojit Investments Ltd, PTI quoted.Elsewhere in Asia, South Korea’s Kospi, Japan’s Nikkei 225, Shanghai’s SSE Composite index and Hong Kong’s Hang Seng index ended higher.European markets, however, were trading in the red, while US markets ended lower on Thursday.Foreign Institutional Investors (FIIs) sold equities worth Rs 3,752.52 crore on Thursday, while Domestic Institutional Investors (DIIs) purchased stocks worth Rs 5,153.37 crore, according to exchange data.On Thursday, the Sensex had rebounded 899.71 points, or 1.14 per cent, to settle at 80,015.90, snapping its four-day losing streak. The Nifty had climbed 285.40 points, or 1.17 per cent, to close at 24,765.90, ending its three-day decline.
Business
Watch: How war in Iran may affect food and fuel prices
As the US and Israel continue strikes on Iran, and with retaliatory strikes hitting nearby Middle East states, key shipping routes are being disrupted. Oil and gas production in the region is also being affected.
The BBC’s Nick Marsh examines how the war could cause a rise in living costs around the world.
Business
Stock Market Updates: Sensex Tanks 1,100 Points, Nifty Tests 24,450; India VIX Jumps Over 11%
Last Updated:
The Nifty50 and the Sensex declined at open amid weak global cues.

Sensex Today
Indian benchmark equity indices extended their losses in a volatile trading session on Friday as investors remained cautious amid escalating tensions in West Asia linked to the US-Iran conflict.
As of 3:19 PM, the Nifty50 was trading 1.21 per cent or 300 points down at 24,465, and the Sensex was trading 1,136 points or 1.42 per cent down at 78.879.
Market volatility spiked during the session, with the India VIX rising as much as 11.31% to 19.88.
Among Nifty50 constituents, InterGlobe Aviation, ICICI Bank, and Max Healthcare Institute were the top losers. On the other hand, Bharat Electronics Limited, Reliance Industries, and NTPC Limited were among the top gainers.
Broader markets also traded lower, with the Nifty Midcap 100 and Nifty Smallcap 100 declining 0.47% and 0.06%, respectively.
On the sectoral front, the Nifty IT Index was the only major gainer, rising 0.34% on the back of gains in Persistent Systems and Infosys.
Meanwhile, the Nifty Realty Index emerged as the worst-performing sector, falling nearly 2%, dragged down by losses in Godrej Properties, The Phoenix Mills, and Prestige Estates Projects.
The Nifty Private Bank Index and Nifty Financial Services Index were also among the major laggards during the session.
Global cues
Most markets across the Asia-Pacific region traded in the red as crude oil prices climbed amid rising concerns over supply disruptions linked to the escalating conflict involving the United States, Israel, and Iran.
In Asia, mainland China’s CSI 300 Index slipped around 0.1%, while South Korea’s Kospi Index declined 1.6%.
Overnight on Wall Street, the S&P 500 fell 0.57%, while the Dow Jones Industrial Average dropped 1.61%. The Nasdaq Composite ended 0.26% lower.
Market uncertainty also intensified after Letitia James and attorneys general from 23 US states reportedly filed another lawsuit seeking to block tariff measures announced by Donald Trump.
Oil and gold prices
Oil prices surged as traders remained concerned about potential supply disruptions. According to a Reuters report, Brent crude futures rose nearly 5% to $85.41 per barrel in the previous session.
During the Asian trading session, Brent Crude Oil was trading 0.15% higher at $84.16 per barrel.
Meanwhile, safe-haven demand pushed Gold Futures up 1.34% to $5,146.39, supported by ongoing geopolitical tensions.
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March 06, 2026, 09:20 IST
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