Connect with us

Business

Waterstones would sell books written by AI, says chain’s boss

Published

on

Waterstones would sell books written by AI, says chain’s boss


Felicity Hannah,Big Boss Interviewand

Michael Sheils McNamee,Business reporter

PA Head and shoulders shot of James Daunt against a blurred pale background. He is smiling slightlyPA

Waterstones would stock books created using artificial intelligence, the company’s boss has said, as long as they were clearly labelled, and if customers wanted them.

However, James Daunt, a veteran of the bookselling industry, said he personally did not expect that to happen.

“There’s a huge proliferation of AI generated content and most of it are not books that we should be selling,” he said.

But it would be “up to the reader”.

An explosion in the use of artificial intelligence, or AI, has prompted heated debate in the publishing industry, with writers concerned about the impact on their livelihoods.

In a wide-ranging interview with the BBC’s Big Boss podcast, Daunt said while Waterstones uses AI for logistics they currently try to keep AI generated content out of the shops.

“As a bookseller, we sell what publishers publish, but I can say that instinctively that is something that we would recoil [from],” he said.

Daunt, who is heading into his 36th Christmas season in the book trade, said Waterstones’ success had been built on handing more control to individual store managers to serve their own communities.

“Head office is there to make life easier,” he said.

“Make sure the books that they order turn up on time, but do not tell [managers] where to put them.”

Daunt also said he was a bit of an outlier in welcoming last week’s Budget and he raised the prospect of a stock market flotation of the book chain.

‘Disdain for AI’

A report published last month by the University of Cambridge found that more than half of published authors feared being replaced by artificial intelligence.

Two-thirds also said their work had been used without permission or payment to train the large language models which lie behind generative AI tools.

But some writers use AI themselves, especially for research, and AI tools are being used to edit novels, and even produce full-length works.

“Do I think that our booksellers are likely to put those kind of books front and centre? I would be surprised,” Daunt says.

“Who’s to know? [Technology firms] are spending trillions and trillions on AI and maybe it’s going to produce the next War and Peace.

“And if people want to read that book, AI-generated or not, we will be selling it – as long as it doesn’t pretend to [be] something that it isn’t.

“We as booksellers would certainly naturally and instinctively disdain it,” Daunt said.

Readers value a connection with the author “that does require a real person” he added. Any AI-generated book would always be clearly labelled as such.

A profile of James Daunt. Age: 62, Family, Married with two daughters / best piece of career advice received: Running your own business will be very hard work / what he does to relax: read a good book - currently reading, The Artist by Lucy Steeds

The softly spoken former banker has overturned convention before.

When he took over at Waterstones in 2011, he took the bold decision to end the practice of publishers paying to have their books displayed prominently in stores. It cost him £27m in lost revenue and prompted a “nervous breakdown” among publishers, he said, but it paid off and in 2016 the company returned to profit.

Now Waterstones staff write their own book recommendations, choose books of the month, and the manager selects what goes on the display tables.

As well as books, the chain stocks pens, reading lights, games, wrapping paper and other stationery.

The strategy has helped it defy the decline on the High Street, with around ten new stores opening a year, and profits in 2024 of £33m against sales of £528m.

Waterstones is part of a wider stable, including Foyles and Blackwell’s, owned by hedge fund Elliott Advisers.

Daunt has also been appointed chief executive of Barnes and Noble, the large US bookstore chain also owned by Elliot Advisers.

Share sale

Success on both sides of the Atlantic has led to speculation that shares in Waterstones and Barnes and Noble could be jointly floated in either New York or London.

“It feels like an inevitability and probably better than being flipped to the next private equity person,” says Daunt.

Private owners naturally aim to sell businesses on, he points out. “It’s what they do.”

But it is not clear that London, which he says has been “suffering” as a location for initial public offerings lately, would be considered suitable.

“We’re based out of London but we have a huge American business; Barnes and Noble is much larger than Waterstones.”

Helpful rate change

As for last week’s Budget, Daunt says it sometimes feels like he might be “the only person who is sympathetic” to the situation the chancellor is in.

The government has drawn the ire of the business community for raising employer National Insurance and the minimum wage and not coming up with more growth-boosting measures.

But the Budget included changes that were “very helpful” to companies like his, said Daunt.

Getty Images A person in a red puffer coat holds shopping bags as they look at book titles displayed in a window of a Waterstones branch in Crewe in 2020.Getty Images

Waterstones has seen success despite a general trend of High Street decline over the past decade

Business rates will be lower for retailers operating out of small sites, while larger business properties, like warehouses will pay more.

Daunt said that although Waterstones does have larger premises, levelling the playing field between High Street and online retailers was something he has been calling for for a long time.

With the days of advent now ticking past, the company is well into the se portion of the year when Waterstones makes about 70% of its annual profit.

He says the post-pandemic rebound, with people returning to bookshops, does not seem to have gone away.

Personally he has also retained his love of reading, even after 36 years in the industry. But he does have one bad book habit, he said.

“Because I read professionally, I do a rather awful thing which is start a lot of books and then not finish them.

“I love the excitement of opening up a first novel and not knowing what’s going to come of it. But if it isn’t quite that good, I’ll just move on.”



Source link

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Business

How a pivot to hair accessories led to business success

Published

on

How a pivot to hair accessories led to business success



Jenny Lennick’s colourful hair clips are sold across the US and around the world.



Source link

Continue Reading

Business

Lululemon names former Nike exec Heidi O’Neill as new CEO

Published

on

Lululemon names former Nike exec Heidi O’Neill as new CEO


Lululemon store sign in London, March 2, 2026.

Peter Dazeley | Getty Images

Lululemon on Wednesday named Heidi O’Neill as the athleisure company’s new CEO, effective Sept. 8.

The news comes after the company has seen more than a year of disappointing performance and is embroiled in a dramatic proxy battle, with founder Chip Wilson criticizing the business.

Shares of the company sank more than 5% in extended trading.

O’Neill has held multiple roles at Nike, contributing to the sportswear behemoth’s growth. She also held positions at Levi Strauss, Hyatt Hotels and Spotify.

“Heidi is an inspiring leader and proven, consumer-driven brand strategist, with a rare ability to both imagine a new future for a brand and to create the structure and processes to deliver on that vision,” said Marti Morfitt, Lululemon’s executive chair of the board of directors, in a statement. “We selected Heidi because of the breadth of her experience, her demonstrated success delivering breakthrough ideas and initiatives at scale, and her ability to be a knowledgeable change and growth agent.”

O’Neill said in a statement that she plans to focus on building off of the company’s core foundation and unlock growth in global markets. O’Neill will start with a base salary of $1.4 million, according to an 8-K filing.

“I am humbled by the opportunity and energized by what the team is already building,” she said in her statement. “I look forward to joining the company and helping to define and deliver the organization’s next chapter of success.”

Lululemon has been struggling with weak sales and increased competition, as well as mounting costs from tariffs. In its last earnings report, the retailer said it expects tariffs to cost the company $380 million this year.

Wilson, Lululemon’s largest shareholder, has also been placing increased public pressure on the company to make changes to its board of directors. He did not immediately respond to a request to comment on the appointment.

In a statement, GlobalData managing director Neil Saunders said O’Neill has “a very strong pedigree in the activewear and sporting space” and “has an intimate knowledge of how the industry works.”

“There will be some, mostly activist investors, who see O’Neill as something of a safe and traditional choice,” Saunders said. “This argument is partly valid as a lot of cultural change is needed at Lululemon in order to improve performance. However, in our view, O’Neill is her own person who will come with an agenda of change.”

While at Nike, O’Neill played a key role in the company’s doomed direct-to-consumer sales strategy, where the brand pivoted away from wholesale partners in favor of its own website and stores under former CEO John Donahoe. When current CEO Elliott Hill took over as Nike’s next chief executive, he made it a priority to walk back the direct-selling plan.

Prior to leaving Nike, O’Neill also oversaw product and innovation at a time when the brand faced criticism for falling behind on new products and focusing too heavily on the same legacy lifestyle franchises, Dunks, Air Force Ones and Air Jordans. While the franchises briefly led to a surge in sales, fueling Nike’s growth to a $50 billion-plus brand, they ultimately became ubiquitous in the market and viewed as uncool by some consumers.

Now, Hill is still working on unwinding that strategy and clearing inventory from those franchises from the marketplace, which has hit Nike’s margins and led to a decline in sales online.

Choose CNBC as your preferred source on Google and never miss a moment from the most trusted name in business news.



Source link

Continue Reading

Business

Southwest Airlines forecasts quarterly earnings below estimates on higher fuel

Published

on

Southwest Airlines forecasts quarterly earnings below estimates on higher fuel


A Southwest Airlines Boeing 737 airplane lands at Los Angeles International Airport after arriving from Chicago on March 7, 2026 in Los Angeles, California.

Kevin Carter | Getty Images

Southwest Airlines forecast second-quarter earnings below analyst estimates, citing higher fuel prices, while holding off on updating its full-year 2026 forecast.

Southwest expects to earn between 35 cents and 65 cents a share in the current quarter, while analysts polled by LSEG expected 55 cents a share.

The airline in January forecast earnings per share of $4 this year, saying that it expected its new initiatives would pay off. Southwest has sought to increase revenue with checked bag fees and seat assignment fees.

“Achieving this outcome would require lower fuel prices and/or stronger revenue performance to offset higher fuel expense. The Company expects to provide updates to this guidance as appropriate,” Southwest said in an earnings release Wednesday.

Airlines have been either cutting their full-year forecasts or holding off on further forecasts because of volatile prices for jet fuel, generally their biggest expense after labor. They are also pulling back on their capacity growth plans to cut costs, which can drive up airfare when fewer seats are for sale.

Southwest said it expects its capacity to be flat to up no more than 1% in the second quarter, and unit revenues to rise by 16.5% to as much as 18.5% over last year.

“Demand continues to be strong, and we remain focused on controlling what we can control by managing costs, optimizing revenue initiatives, and directing capacity toward higher‑return opportunities,” CEO Bob Jordan said in the earnings release.

Here’s what the company reported for first quarter compared with Wall Street expectations, according to consensus estimates from LSEG:

  • Earnings per share: 45 cents vs. 47 cents cents expected
  • Revenue: $7.25 billion vs. $7.27 billion expected

Southwest swung to a profit of $227 million, or 45 cents a share in the first quarter, compared with a $149 million loss, or a loss of 26 cents per share, a year earlier.

Revenue rose nearly 13% to $7.25 billion compared with $6.43 billion in the year-earlier period.

Read more CNBC airline news

Choose CNBC as your preferred source on Google and never miss a moment from the most trusted name in business news.



Source link

Continue Reading

Trending