Business
CIBIL Receives Over 22 Lakh Complaints In 2024-25, 5.8 Lakh Due To Its Errors
New Delhi: India’s credit information company, CIBIL, received 22,94,855 complaints in the financial year 2024-25, with 5,80,259 of those complaints linked directly to errors on its end, according to a regulatory disclosure by the agency. CIBIL, which tracks the credit history of individuals and companies based on loans, repayments, and defaults, plays a key role in determining loan approvals, credit card eligibility, and even some job prospects.
A poor CIBIL score can block loans and affect employment opportunities. In June, the Madras High Court upheld the State Bank of India’s (SBI) decision to cancel a candidate’s job appointment citing an adverse credit report. The court observed that someone with a record of poor financial management could not be expected to responsibly handle the finances of others, according to reports.
The agency has also faced scrutiny from Parliament and users over a lack of transparency. Tamil Nadu MP Karti P. Chidambaram recently raised concerns in the Lok Sabha, saying borrowers have little recourse to correct errors in their credit histories.
“It’s actually a private company, called TransUnion, which is rating every one of us based on our credit history. But we do not know whether they are updating our credit history properly. There is no transparency. There is no way for us to appeal,” he said. Many users have complained of receiving spam calls from lenders such as Bajaj Finance and PaisaBazaar after checking their CIBIL scores.
Some report that even routine credit inquiries, like checking scores on Google Pay or other portals, have triggered repeated calls offering pre-approved loans. Experts say these issues underline the need for stricter oversight and greater transparency in credit reporting, particularly as more Indians rely on digital platforms for financial services. Meanwhile, the Minister of Finance for State Pankaj Chaudhary has stated that banks should not reject loan applications from first-time borrowers simply because they have no CIBIL score.
“As part of best practices for credit institutions, Reserve Bank vide referred Master Direction dated 6.1.2025 has advised CIs that first time borrowers’ loan applications should not be rejected just because they have no credit history,” said Chaudhary during the Monsoon Session.
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Business
Lululemon names former Nike exec Heidi O’Neill as new CEO
Lululemon store sign in London, March 2, 2026.
Peter Dazeley | Getty Images
Lululemon on Wednesday named Heidi O’Neill as the athleisure company’s new CEO, effective Sept. 8.
The news comes after the company has seen more than a year of disappointing performance and is embroiled in a dramatic proxy battle, with founder Chip Wilson criticizing the business.
Shares of the company sank more than 5% in extended trading.
O’Neill has held multiple roles at Nike, contributing to the sportswear behemoth’s growth. She also held positions at Levi Strauss, Hyatt Hotels and Spotify.
“Heidi is an inspiring leader and proven, consumer-driven brand strategist, with a rare ability to both imagine a new future for a brand and to create the structure and processes to deliver on that vision,” said Marti Morfitt, Lululemon’s executive chair of the board of directors, in a statement. “We selected Heidi because of the breadth of her experience, her demonstrated success delivering breakthrough ideas and initiatives at scale, and her ability to be a knowledgeable change and growth agent.”
O’Neill said in a statement that she plans to focus on building off of the company’s core foundation and unlock growth in global markets. O’Neill will start with a base salary of $1.4 million, according to an 8-K filing.
“I am humbled by the opportunity and energized by what the team is already building,” she said in her statement. “I look forward to joining the company and helping to define and deliver the organization’s next chapter of success.”
Lululemon has been struggling with weak sales and increased competition, as well as mounting costs from tariffs. In its last earnings report, the retailer said it expects tariffs to cost the company $380 million this year.
Wilson, Lululemon’s largest shareholder, has also been placing increased public pressure on the company to make changes to its board of directors. He did not immediately respond to a request to comment on the appointment.
In a statement, GlobalData managing director Neil Saunders said O’Neill has “a very strong pedigree in the activewear and sporting space” and “has an intimate knowledge of how the industry works.”
“There will be some, mostly activist investors, who see O’Neill as something of a safe and traditional choice,” Saunders said. “This argument is partly valid as a lot of cultural change is needed at Lululemon in order to improve performance. However, in our view, O’Neill is her own person who will come with an agenda of change.”
While at Nike, O’Neill played a key role in the company’s doomed direct-to-consumer sales strategy, where the brand pivoted away from wholesale partners in favor of its own website and stores under former CEO John Donahoe. When current CEO Elliott Hill took over as Nike’s next chief executive, he made it a priority to walk back the direct-selling plan.
Prior to leaving Nike, O’Neill also oversaw product and innovation at a time when the brand faced criticism for falling behind on new products and focusing too heavily on the same legacy lifestyle franchises, Dunks, Air Force Ones and Air Jordans. While the franchises briefly led to a surge in sales, fueling Nike’s growth to a $50 billion-plus brand, they ultimately became ubiquitous in the market and viewed as uncool by some consumers.
Now, Hill is still working on unwinding that strategy and clearing inventory from those franchises from the marketplace, which has hit Nike’s margins and led to a decline in sales online.
Business
Southwest Airlines forecasts quarterly earnings below estimates on higher fuel
A Southwest Airlines Boeing 737 airplane lands at Los Angeles International Airport after arriving from Chicago on March 7, 2026 in Los Angeles, California.
Kevin Carter | Getty Images
Southwest Airlines forecast second-quarter earnings below analyst estimates, citing higher fuel prices, while holding off on updating its full-year 2026 forecast.
Southwest expects to earn between 35 cents and 65 cents a share in the current quarter, while analysts polled by LSEG expected 55 cents a share.
The airline in January forecast earnings per share of $4 this year, saying that it expected its new initiatives would pay off. Southwest has sought to increase revenue with checked bag fees and seat assignment fees.
“Achieving this outcome would require lower fuel prices and/or stronger revenue performance to offset higher fuel expense. The Company expects to provide updates to this guidance as appropriate,” Southwest said in an earnings release Wednesday.
Airlines have been either cutting their full-year forecasts or holding off on further forecasts because of volatile prices for jet fuel, generally their biggest expense after labor. They are also pulling back on their capacity growth plans to cut costs, which can drive up airfare when fewer seats are for sale.
Southwest said it expects its capacity to be flat to up no more than 1% in the second quarter, and unit revenues to rise by 16.5% to as much as 18.5% over last year.
“Demand continues to be strong, and we remain focused on controlling what we can control by managing costs, optimizing revenue initiatives, and directing capacity toward higher‑return opportunities,” CEO Bob Jordan said in the earnings release.
Here’s what the company reported for first quarter compared with Wall Street expectations, according to consensus estimates from LSEG:
- Earnings per share: 45 cents vs. 47 cents cents expected
- Revenue: $7.25 billion vs. $7.27 billion expected
Southwest swung to a profit of $227 million, or 45 cents a share in the first quarter, compared with a $149 million loss, or a loss of 26 cents per share, a year earlier.
Revenue rose nearly 13% to $7.25 billion compared with $6.43 billion in the year-earlier period.
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