Business
CIBIL Receives Over 22 Lakh Complaints In 2024-25, 5.8 Lakh Due To Its Errors
New Delhi: India’s credit information company, CIBIL, received 22,94,855 complaints in the financial year 2024-25, with 5,80,259 of those complaints linked directly to errors on its end, according to a regulatory disclosure by the agency. CIBIL, which tracks the credit history of individuals and companies based on loans, repayments, and defaults, plays a key role in determining loan approvals, credit card eligibility, and even some job prospects.
A poor CIBIL score can block loans and affect employment opportunities. In June, the Madras High Court upheld the State Bank of India’s (SBI) decision to cancel a candidate’s job appointment citing an adverse credit report. The court observed that someone with a record of poor financial management could not be expected to responsibly handle the finances of others, according to reports.
The agency has also faced scrutiny from Parliament and users over a lack of transparency. Tamil Nadu MP Karti P. Chidambaram recently raised concerns in the Lok Sabha, saying borrowers have little recourse to correct errors in their credit histories.
“It’s actually a private company, called TransUnion, which is rating every one of us based on our credit history. But we do not know whether they are updating our credit history properly. There is no transparency. There is no way for us to appeal,” he said. Many users have complained of receiving spam calls from lenders such as Bajaj Finance and PaisaBazaar after checking their CIBIL scores.
Some report that even routine credit inquiries, like checking scores on Google Pay or other portals, have triggered repeated calls offering pre-approved loans. Experts say these issues underline the need for stricter oversight and greater transparency in credit reporting, particularly as more Indians rely on digital platforms for financial services. Meanwhile, the Minister of Finance for State Pankaj Chaudhary has stated that banks should not reject loan applications from first-time borrowers simply because they have no CIBIL score.
“As part of best practices for credit institutions, Reserve Bank vide referred Master Direction dated 6.1.2025 has advised CIs that first time borrowers’ loan applications should not be rejected just because they have no credit history,” said Chaudhary during the Monsoon Session.
Business
Rs 20,000 crore gold, silver rush: What will people buy this Akshaya Tritiya? – The Times of India
This Akshaya Tritiya, India’s gold and silver markets are heading for bumper purchases, with overall trade likely to cross Rs 20,000 crore even as record-high prices reshape buying patterns. The estimate, shared by the Confederation of All India Traders (CAIT), is higher than last year’s Rs 16,000 crore, signalling growth in value despite a sharp rise in bullion rates.Prices for the yellow metal have surged sharply over the past year, going from Rs 1,00,000 per 10 grams, to Rs 1.58 lakh. Meanwhile, silver has shown a steeper rally, jumping from Rs 85,000 per kilogram to Rs 2.55 lakh per kilogram. According to CAIT, this sharp escalation has not weakened demand, but is instead prompting consumers to make more deliberate and value-oriented purchases.Praveen Khandelwal, member of parliament from Chandni Chowk and secretary general of CAIT told ANI, “Akshaya Tritiya has traditionally been one of India’s most auspicious occasions for purchasing gold… While gold continues to dominate, the nature of purchasing is evolving significantly in response to steep price escalation.”Commenting on customer preference, CAIT national president BC Bhartia highlighted, “There is a clear shift towards lightweight, wearable jewellery, alongside a stronger focus on silver and diamond products. Attractive incentives such as reduced making charges and complimentary gold coins are also helping sustain consumer interest.”Despite the increase in overall trade value, the quantity of metals being sold tells a different story. Pankaj Arora, National President of the All India Jewellers and Goldsmith Federation (AIJGF), an associate of CAIT, explained that the projected Rs 16,000 crore gold trade amounts to nearly 10,000 kilograms (10 tonnes) at current rates. The value, spread across an estimated 2 to 4 lakh jewellers, translates to average sales of only 25 to 50 grams per jeweller, “clearly indicating a sharp decline in volume”.Meanwhile for silver, the estimated Rs 4,000 crore trade corresponds to around 1,56,800 kilograms (157 tonnes), resulting in average sales of about 400 to 800 grams per jeweller during the festival period. “These figures underline a critical shift: while the value of business is expanding due to rising prices, actual consumption is contracting,” Khandelwal said.This gap between value and volume is also reshaping consumer’s buying pattern, with smaller items and lightweight jewellery gaining popularity. At the same time, jewellers are facing challenges due to fluctuating prices, especially when it comes to managing inventory.Even so, festive demand remains steady, with markets witnessing healthy footfall. “Consumers are now adopting a more cautious and pragmatic approach, balancing traditional beliefs with financial discipline,” Khandelwal added.At the same time, it’s not just about physical gold anymore as consumers are increasingly exploring alternatives like digital gold, Sovereign Gold Bonds and gold ETFs, drawn by the promise of liquidity, safety and flexibility when prices are volatile.CAIT and AIJGF have urged jewellers to comply with mandatory hallmarking standards, including HUID certification, and advised buyers to verify the purity and authenticity of their purchases.
Business
The cost of rising rents: Working four jobs and pushed on to benefits
Lauren Elcock is among the young Londoners who say rising rents are forcing them to quit the capital.
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Business
Scams have grown more sophisticated, but people are fighting back
As governments across the world restricted the movements of their citizens during Covid lockdowns from 2020, people spent more time online. We bought more online and socialised more online, and this brought us closer to the people who want to scam us. At the same time, realistic video impersonations, voices, websites, and texts became more commonplace, and scammers increased their use of social media including WhatsApp.
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