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CIBIL Receives Over 22 Lakh Complaints In 2024-25, 5.8 Lakh Due To Its Errors

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CIBIL Receives Over 22 Lakh Complaints In 2024-25, 5.8 Lakh Due To Its Errors


New Delhi: India’s credit information company, CIBIL, received 22,94,855 complaints in the financial year 2024-25, with 5,80,259 of those complaints linked directly to errors on its end, according to a regulatory disclosure by the agency. CIBIL, which tracks the credit history of individuals and companies based on loans, repayments, and defaults, plays a key role in determining loan approvals, credit card eligibility, and even some job prospects.

A poor CIBIL score can block loans and affect employment opportunities. In June, the Madras High Court upheld the State Bank of India’s (SBI) decision to cancel a candidate’s job appointment citing an adverse credit report. The court observed that someone with a record of poor financial management could not be expected to responsibly handle the finances of others, according to reports.

The agency has also faced scrutiny from Parliament and users over a lack of transparency. Tamil Nadu MP Karti P. Chidambaram recently raised concerns in the Lok Sabha, saying borrowers have little recourse to correct errors in their credit histories.

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“It’s actually a private company, called TransUnion, which is rating every one of us based on our credit history. But we do not know whether they are updating our credit history properly. There is no transparency. There is no way for us to appeal,” he said. Many users have complained of receiving spam calls from lenders such as Bajaj Finance and PaisaBazaar after checking their CIBIL scores.

Some report that even routine credit inquiries, like checking scores on Google Pay or other portals, have triggered repeated calls offering pre-approved loans. Experts say these issues underline the need for stricter oversight and greater transparency in credit reporting, particularly as more Indians rely on digital platforms for financial services. Meanwhile, the Minister of Finance for State Pankaj Chaudhary has stated that banks should not reject loan applications from first-time borrowers simply because they have no CIBIL score.

“As part of best practices for credit institutions, Reserve Bank vide referred Master Direction dated 6.1.2025 has advised CIs that first time borrowers’ loan applications should not be rejected just because they have no credit history,” said Chaudhary during the Monsoon Session.



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Hair oil, ACs, soaps become costlier: How FMCG companies are dealing with Middle East supply blow – The Times of India

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Hair oil, ACs, soaps become costlier: How FMCG companies are dealing with Middle East supply blow – The Times of India


Consumer goods companies in India are facing a sharp rise in input costs due to the ongoing war in the Middle East. Surging raw material prices are forcing firms to track costs on a near-daily basis, review pricing frequently, and focus on short-term decisions instead of long-term planning.As firms are struggling with volatile input costs, company executives have told ET that the sudden spike in inflation has made it harder to manage business, while also raising concerns that higher prices could hurt consumer demand. This comes at a time when consumption had started improving after the government reduced goods and services tax rates on several products last September.Havells India chief executive officer Anil Rai Gupta was cited by the financial agency as saying that the company is taking a cautious approach and reviewing the situation month by month. “I have not seen this kind of price escalation in the recent past or in recent memory. Usually, inflation happens, but it is neither so steep nor spread across all product categories… consumer offtake can get affected if the price hike is too sharp.Bajaj Consumer Care managing director Naveen Pandey said the company is closely tracking input costs and taking decisions almost daily. Speaking during the company’s earnings call last week, he said costs across the business have gone up between 20% and 60%. He added that the war has created “extreme volatility” in the prices of light liquid paraffin and packaging materials. At the same time, prices of mustard and copra have not fallen as expected and are still at pre-war levels. The company is working on cutting costs across its operations.Industry executives said the war has pushed up commodity prices and crude-linked products, increased freight costs, and made imports more expensive due to the fall in rupee. They added that even after a ceasefire, prices have not come down, and uncertainty remains over whether the conflict could start again.In the past month, companies have already raised prices in several categories, including air-conditioners, refrigerators, soaps, detergents, hair oil, apparel, decorative paints and footwear. Some companies have also reduced pack sizes to deal with higher costs. More price hikes are expected by the end of this month.Parle Products vice president Mayank Shah said the pressure on input costs is very high and the uncertainty is “killing”.Retailers are also seeing more careful spending. Trent Ltd, which runs Westside and Zudio stores, said in an investor presentation that while demand was steady at the start of the January–March quarter, the current situation is affecting consumer behaviour.“Consumers are spending with caution, resulting in moderation of discretionary spending on the back of continuing macro uncertainties and potential increase in cost of living. Structurally the demand levels and the underlying market opportunities remain strong. However, the duration and intensity of disruptions in the Middle East along with its second order effect on supply chain, commodity prices and inflation in general has potential implications for near term demand,” the company said.AWL Agri Business executive deputy chairman Angshu Mallick said the company has already increased edible oil prices by Rs 7–10 per kg to pass on higher freight costs. “Being a staples company, we hike or reduce prices immediately. As we are in basic necessities, the volume impact is usually lower,” he said.Meanwhile, the Middle East conflict is inching closer towards the two month mark. The conflict began back on February 28, when the US and Israel launched joint strikes on Iran. In retaliation, Tehran choked the crucial Strait of Hormuz, a pipeline that carries 20% of global energy supplies, straining flow across the globe.



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UK retail sales rebound as motorists stock up on fuel

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UK retail sales rebound as motorists stock up on fuel



UK retail sales returned to growth last month as they were pushed higher by motorists stocking up on fuel as prices shot higher because of the Iran war, according to official figures.

The Office for National Statistics (ONS) said the total volume of retail sales, which measures the quantity bought, rose by 0.7% in March.

It compared with a 0.6% fall in February, which was revised slightly lower.

The latest reading was also stronger than expected, with economists having predicted a 0.1% dip for the month.

Statisticians said March’s increase was particularly driven by a spike in demand for fuel, which saw sales volumes jump by 6.1% for the month, the highest level since April 2021.

They indicated that this was especially linked to a short period, of less than a week, of particularly elevated sales as unfolding geopolitical events in the Middle East caused a significant rise in prices at the pump.

The value of sales, the amount of money spent, for fuel was up 11.6% amid the jump in petrol and diesel prices.

Recent data from the RAC shows that petrol prices have risen by 18.5% to 157.34 pence per litre, as recorded on Wednesday.

Meanwhile, diesel is up 33.4% to an average of 189.88 pence per litre.

Elsewhere, clothing stores also had a strong month, with sales volumes across the category rising by 1.2% in March amid a boost from better weather conditions.

Technology retailers also saw sales grow after they benefited from new products launches.

However, food sales were weaker, slipping by 0.8% for the month.

The ONS said overall retail sales volumes are up 1.6% for the first three months of 2026, as the industry was also supported by positive growth in January.

ONS senior statistician Hannah Finselbach said: “Retail sales rose in the three months to March, with commercial art galleries doing well earlier in the quarter and sales in beauty products stores rising as retailers reported launching new collections.

“Motor fuel sales were up on the quarter, with retailers commenting that many motorists had been filling up their tanks in March following the start of conflict in the Middle East.”

Elliott Jordan-Doak, senior UK economist at Pantheon Macroeconomics, said: “The first batch of hard data on consumers’ spending since the start of the Iran war was better than expected.

“Granted, stocking up on motor fuels drove headline sales higher, but even excluding petrol retail sales volumes nudged up showing that households largely brushed off the initial shock of higher energy prices.”



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Oil rises amid fears of escalating Middle East tensions – SUCH TV

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Oil rises amid fears of escalating Middle East tensions – SUCH TV



Oil prices rose on Friday morning over fears of renewed military escalation in the Middle East after Iran released footage of commandos boarding ​a cargo ship in the Strait of Hormuz and on reports that Tehran’s air ‌defences had engaged “hostile targets”.

Brent crude futures rose $1.23, or 1.17%, to $106.3 a barrel, while West Texas Intermediate futures were up $1.07, or 1.12%, at $96.92.

Both benchmark contracts settled up more than 3% on Thursday ​and jumped $5 a barrel after reports that air defences were engaging targets over Tehran ​and of a power struggle between Iran’s hardliners and moderates.

US President Donald ⁠Trump said that Iran may have loaded up its weaponry “a little bit” during the two-week ​ceasefire, but added that the U.S. military could eliminate it in just a single day.

The ceasefire ​phase is increasingly looking like a preparatory phase for war, Haitong Futures said in a report.

If US-Iran talks fail to make key progress by the end of April and fighting resumes, oil prices could ​climb to new highs for the year, it added.

Iran on Thursday posted video of ​commandos in a speedboat storming a huge cargo ship after the collapse of peace talks, underlining its grip over ‌the ⁠Strait of Hormuz through which 20% of global oil and gas usually flows.

As investors and governments around the world look for an enduring peace, Trump said he would not set a “timetable” for ending the conflict with Iran and that he wanted to make “a great deal.”

“Don’t rush ​me,” he said when ​asked how long ⁠he was willing to wait for a long-term peace deal with Iran.

Prolonged disruptions in the Strait of Hormuz could push global crude and ​refined-product inventories below five-year seasonal lows by late May or early ​June, adding ⁠a supply-risk premium back into oil prices, said Mingyu Gao, chief researcher for energy and chemicals at China Futures.

Trump also announced in a social media post on Thursday that Israel and Lebanon ⁠had ​agreed to extend their ceasefire by three weeks after a ​high-level meeting between representatives of both countries in the White House Oval Office.

Before that announcement, Israel warned that it ​was ready to restart attacks on Iran.



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