NEW DELHI: Air India chief Campbell Wilson has told employees that there is nothing alarming about the go-around and flights returning to the bay in context of the carrier’s “scale and size” and said that the “the incidence rate is entirely normal”.“Over the past few months, our operations have garnered significant attention… Like all airlines, we face a variety of operational scenarios – some of which are under our control, and some that are not. When the spotlight is on us, it’s crucial to offer timely, clear and accurate information and the right context. So over recent weeks we have been even more transparent than usual in reporting incidents and events, however small,” the Air India MD & CEO said.AI hopes this “transparency will, over time, help build trust”. But “in the short term though, it naturally results in an uptick of news coverage, and with more than 1,200 departures every single day – nearly one every minute – across the Air India Group, it can seem like a lot. In context of our scale and size, however, the incidence rate is entirely normal,” he said.Tatas had acquired AI along with AI Express in Jan 2022 and returning the Maharaja’s lost glory is among the toughest challenges in contemporary aviation. So over three-and-a-half years after the return to founder Tata fold, AI is still tackling multiple challenges. The DGCA has fined AI on multiple occasions over violations.To be fair, AI is not the only airline that has faced DGCA ire over alleged deficiencies and also every carrier faces the same from time to time. But AI Group and IndiGo are seen as key to India’s dream of becoming an aviation superpower as that requires strong home airlines.After the Ahmedabad crash, in which 260 people died, AI has downsized its operations after June 12 for factoring in things like enhanced aircraft checks and plans to restore all international flights from next month. On his part, Campbell Wilson said in his message to employees that “our performance continues to improve thanks to the collective efforts across the organisation.” These, according to him, include improved on time performance and baggage handling.“We’ve empowered our front-line teams with the ability to offer e-vouchers to customers in cases where a service shortfall has occurred, such as for mishandled baggage, and are also working to extend this capability to our cabin crew, enabling them to provide on-the-spot resolution to customers during their journey,” he said.

Travellers are facing severe disruption as few to no London Underground services are expected from Monday amid walkouts by thousands of workers.

Members of the Rail, Maritime and Transport union (RMT), including drivers, signallers and maintenance workers, launched a series of strikes over pay and conditions.

The action kicked off on Sunday with limited services running but levels of disruption are set to ramp up as Transport for London (TfL) warned there will be few or no services between Monday and Thursday.

No trains will be running before 8am and passengers are asked to complete journeys by 6pm.

There will also be no Docklands Light Railway services on Tuesday and Thursday because of a strike by RMT members in a separate pay dispute.

TfL has offered a 3.4% pay rise which it described as “fair” and said it cannot afford to meet the RMT’s demand for a cut in the working week.

Nick Dent, London Underground’s director of customer operations, said union demands for a cut in the 35-hour week were “simply unaffordable” and would cost hundreds of millions of pounds.

The last Tube-wide strike was three years ago, over pay and pensions, but Mr Dent said this week’s action will be different because separate groups of workers will walk out on different days.

“It will be very damaging for us,” he added.

An RMT spokesperson said: “We are not going on strike to disrupt small businesses or the public.

“This strike is going ahead because of the intransigent approach of TfL management and their refusal to even consider a small reduction in the working week in order to help reduce fatigue and the ill health effects of long-term shift work on our members.

“We believe a shorter working week is fair and affordable, particularly when you consider TfL has a surplus of £166 million last year and a £10 billion annual operating budget.

“There are 2,000 fewer staff working on London Underground since 2018 and our members are feeling the strain of extreme shift patterns.

“London Underground is doing well financially and all our members want is fair consideration. But TfL is refusing to even consider marginally reducing the working week, citing costs ranging from tens of millions to now hundreds of millions.

“We remain open to talks, securing a negotiated settlement and call on the mayor of London to intervene.”

Passengers have been urged to check before they travel, with buses as well, which are expected to be busier than usual.