Business
United Airlines CEO confident in flight expansion ‘because customers are choosing us’
Scott Kirby, CEO of United Airlines, speaks during the WSJ’s Future of Everything 2025 at the Glasshouse on May 29, 2025 in New York City.
Michael M. Santiago | Getty Images
NEWARK, New Jersey — An oversupply of flights forced airlines to cut fares this year and pushed carriers to scale back their growth plans.
United Airlines‘ expansion, however, is outpacing its large airline rivals, a plan CEO Scott Kirby told CNBC is paying off because of the company’s product, network and technology, like onboard amenities such as Bluetooth connectivity, seat-back screens and its app.
“This year is going to wind up demonstrating two things: If you’re a brand loyal airline, you’re resilient, even in a downturn,” Kirby said in an interview Tuesday, referring to a customer pullback earlier this year, when consumers weighed an onslaught of on-again, off-again tariffs. “And I think our fourth-quarter results are going to demonstrate the upside when the economy starts to recover.”
United will report third-quarter results and provide its fourth-quarter outlook in mid-October.
United is set to grow domestic U.S. capacity 5.7% in 2025 from last year, according to aviation data firm Cirium. On average, U.S. airlines are expanding just shy of 2%, with Delta Air Lines and American Airlines domestic growth up about 3%, and Southwest Airlines increasing 1.4% from 2024, Cirium data show.
“We’re just a different place because customers are choosing us, and I think that’s one of the biggest changes in the industry,” Kirby said. “So many airlines thought of air travel as a commodity.”
Kirby reiterated his view that the ultra-discount model in the U.S. isn’t working, pointing to struggling Spirit Airlines, which filed for Chapter 11 bankruptcy protection for the second time in less than a year last month. At an industry conference last week in Long Beach, California, Kirby said he expected Spirit to go out of business, saying “I’m good at math.”
Kirby spoke to CNBC on Tuesday at the airline’s hangar at Newark Liberty International Airport in New Jersey, where in June 2021, United unveiled new interiors for its fleet of narrow-body Airbus and Boeing planes. Kirby said United is about two-thirds of the way through its plan to outfit those planes with the new cabins.
U.S. airlines have raced to update cabins with more modern seating as well as more spacious seats at the front of the airplane as customers continue to pay up for more room on board to the tune of sometimes 10 times or more the fare of a standard economy seat.
Delta’s president, Glen Hauenstein, said at a Morgan Stanley conference in California last week that “well over” half of the carrier’s revenue comes from outside of the main cabin, including its lucrative loyalty program, and that next year, Delta will offer a “record number” of premium seats.
“We see no stopping of that,” Hauenstein said.
Business
Heineken to boost British pubs with £44 million investment before World Cup
Heineken has announced a substantial investment exceeding £44 million into hundreds of its pubs across the UK, a move expected to create approximately 850 jobs.
The Dutch brewing giant’s Star Pubs operation, which manages 2,350 sites nationwide, is undertaking this significant financial commitment despite a challenging period for the pub sector.
The industry has faced considerable pressure over the past year, grappling with escalating labour costs and increases in national insurance contributions.
Concurrently, consumer spending has been constrained by concerns over inflation and rising unemployment, further impacting pub revenues. However, pubs did receive additional business rates support from the government last month, aimed at alleviating some of these financial burdens.
Lawson Mountstevens, managing director of Star Pubs, indicated that the investment strategy is partly designed to bolster revenues and help the group navigate the recent “sustained increases in running costs”.
This year, £44.5 million will be allocated to upgrades for 647 pubs. A notable 108 of these venues are earmarked for particularly significant cash injections, with each transformation costing at least £145,000.
Heineken clarified that while the majority of its pubs are group-owned, they are independently operated by local licensees. A key focus for this investment, particularly in the lead-up to the 2026 football World Cup, will be on sports-focused venues.
The pub firm and brewer has a history of significant investment in British pubs, having pumped £328 million into the sector since 2018. Work has already commenced at 52 locations, including eight projects dedicated to reopening boarded-up pubs that have endured lengthy closures.
Mr Mountstevens also urged the government to reduce the tax burden on pubs, arguing it would ease cost pressures and foster further job creation within the industry.
He stated: “We can only do so much; the root-and-branch reform of business rates that the industry has been calling for over many years is urgently required, as well as a lowering of the burden of taxation on pubs, including VAT and beer duty.”
He concluded with a direct appeal: “We are calling on the Government to support us in bringing out the best in the Great British pub.”
Business
US denies Iranian report warship was struck by missiles
It comes as the US said on Monday it will begin to help “guide” vessels out of the Strait of Hormuz.
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Business
Heineken plans huge investment in hundreds of UK pubs ahead of World Cup
Heineken has revealed plans to invest more than £44 million into improvements for hundreds of its UK pubs.
The Dutch brewing giant said the cash injection into its Star Pubs operation, which runs 2,350 sites across the UK, will create around 850 jobs.
The major investment plan comes despite a challenging backdrop for the pub sector.
Pubs have come under pressure from rising labour costs and increases to national insurance contributions over the past year, while consumer spending has also come under pressure with concerns over inflation and rising unemployment.
However, pubs received additional business rates support from the Government from last month to help ease their cost pressures.
Lawson Mountstevens, Star Pubs’ managing director, said the company’s investment plan is partly aimed at boosting revenues to help the group cope with the recent “sustained increases in running costs”.
The plans will see the business invest £44.5 million this year into upgrades for 647 of its pubs.
It said 108 of its venues will see particularly significant cash injections, with these all set for transformations costing at least £145,000.
Heineken said the majority of pubs are owned by the group but independently operated by locals, with sports-focused venues an emphasis for investment in the run-up to the 2026 football World Cup.
The pub firm and brewer said it has pumped £328 million into British pubs since 2018.
It has already started work in 52 locations, including eight projects where it is reopening boarded-up pubs which have suffered from lengthy closures.
Mr Mountstevens urged the Government to reduce the tax burden on pubs to help ease the cost burden and support more job creation in the industry.
He said: “We can only do so much; the root-and-branch reform of business rates that the industry has been calling for over many years is urgently required, as well as a lowering of the burden of taxation on pubs, including VAT and beer duty.
“We are calling on the Government to support us in bringing out the best in the Great British pub.”
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