Tech
Do government services need a rethink for AI and automation? | Computer Weekly
Operational Delivery Profession (ODP), the public face of the civil service, must keep pace with advances in technology and artificial intelligence (AI), which has implications on skills, a Public Accounts Committee (PAC) report has concluded.
In the Smarter delivery of public services report, the PAC noted that while the ODP has created a skills framework, which sets out the skills that staff need at different stages of their careers, the capabilities and expertise that its members need are changing and will require skills associated with other professions, particularly digital.
“Automating straightforward types of demand means that staff can spend their time dealing with customers with more complex needs, or who cannot access digital services,” the report’s authors said.
The evidence submitted to the PAC shows that the civil service needs understand how technology can reshape interactions with citizens. In response to a question from the committee on the need for operational delivery capabilities in government services, Peter Schofield, permanent secretary for the Department for Work and Pensions (DWP), said: “At its heart, this is about delivering the services. That is partly about making sure that we have people who are able to think about how to deliver customer service at its best, and partly about how we innovate and how we use technology in different ways.”
Schofield used the online portal for child maintenance as an example of where technology helps to improve service. “People can do the most straightforward accessing of information about their claim or their case online. It frees up our people to deal with the more complex situations,” he said.
When asked about creating an operating environment to improve operational delivery, Schofield said: “During the really difficult time we had during the pandemic in 2020, there was a huge amount of innovation and creativity … at every level in DWP to find ways of changing and improving processes, and bringing in automation … to have that objective was quite phenomenal. It did not require me or the leadership of DWP coming up with the ideas – these ideas were happening across the organisation.”
Another witness statement in the PAC report shows that there may be a need to overhaul services to make better use of the new technology that is now available.
In his written statement to the PAC, Mark Thompson, professor of digital economy at University of Exeter Business School, said: “The prevailing culture of ‘digital skills’ which, in its focus on building and/or procuring technology, glosses or actively disregards the growing need to overhaul the business and operating models of public services – to ask questions about what it is we think we are building for the future.”
Thompson warned that there is currently little-to-no business education about technology-enabled business, or operating models and their implications for UK public services, and very few with the capability to provide such education.
He also noted that modern, digitally and AI-enabled organisations are modular in structure, and are able to point to clearly defined operating models that show where it is appropriate to innovate and spend money, versus where such innovation/spend is inappropriate and undesirable. Where innovation is inappropriate, he said: “Capabilities are routinely standardised, shared and consumed as services over the internet.”
A tech slowdown post lockdown
The challenge the government faces is that it appears to have lost momentum for making significant, transformational changes that can be empowered through the smart use of technological innovation.
Prior to the publication of the PAC report, David Barber, director of the UCL centre for AI and distinguished scientist at UiPath, spoke to Computer Weekly about the ability of UK businesses and government departments to make the most of new technology innovation such as AI, adding: “There are some fairly straightforward processes in government that probably are ready for automation, and the UK [government] should think more about that.”
He believes that AI has advanced to a stage where the majority of queries from citizens could probably be handled by automated systems.
UiPath was involved in a robotic process automation (RPA) initiative at DWP Digital, the service delivery arm of the Department for Work and Pensions, which began in 2017 and saw the creation of the Intelligent Automation Garage to scale-out automation projects. Among them was the DWP’s response to the Covid-19 pandemic, focused on new Universal Credit claims. The automation made it easier to apply for a Budgeting Advance to give financial support prior to the first Universal Credit payment being made.
The momentum to rework government processes during the pandemic seems to have subsided, and while the Labour government appears to have pinned its hopes on AI boosting government efficiency, it also has to deal with an AI legacy left by the previous Tory government.
Barber said that during Covid, “there was an urgency to fight the pandemic”, but he felt that the former Tory government failed to capitalise on the automation momentum afterwards, adding: “I feel the previous administration wasn’t particularly convinced about AI.”
As an example, he noted that the Bletchley Park AI Summit, held in November 2023, focused on “the apocalyptic scenarios of AI” rather than the real opportunities it offers business and government services.
Tech
This AI Model Can Intuit How the Physical World Works
The original version of this story appeared in Quanta Magazine.
Here’s a test for infants: Show them a glass of water on a desk. Hide it behind a wooden board. Now move the board toward the glass. If the board keeps going past the glass, as if it weren’t there, are they surprised? Many 6-month-olds are, and by a year, almost all children have an intuitive notion of an object’s permanence, learned through observation. Now some artificial intelligence models do too.
Researchers have developed an AI system that learns about the world via videos and demonstrates a notion of “surprise” when presented with information that goes against the knowledge it has gleaned.
The model, created by Meta and called Video Joint Embedding Predictive Architecture (V-JEPA), does not make any assumptions about the physics of the world contained in the videos. Nonetheless, it can begin to make sense of how the world works.
“Their claims are, a priori, very plausible, and the results are super interesting,” says Micha Heilbron, a cognitive scientist at the University of Amsterdam who studies how brains and artificial systems make sense of the world.
Higher Abstractions
As the engineers who build self-driving cars know, it can be hard to get an AI system to reliably make sense of what it sees. Most systems designed to “understand” videos in order to either classify their content (“a person playing tennis,” for example) or identify the contours of an object—say, a car up ahead—work in what’s called “pixel space.” The model essentially treats every pixel in a video as equal in importance.
But these pixel-space models come with limitations. Imagine trying to make sense of a suburban street. If the scene has cars, traffic lights and trees, the model might focus too much on irrelevant details such as the motion of the leaves. It might miss the color of the traffic light, or the positions of nearby cars. “When you go to images or video, you don’t want to work in [pixel] space because there are too many details you don’t want to model,” said Randall Balestriero, a computer scientist at Brown University.
Tech
Security News This Week: Oh Crap, Kohler’s Toilet Cameras Aren’t Really End-to-End Encrypted
An AI image creator startup left its database unsecured, exposing more than a million images and videos its users had created—the “overwhelming majority” of which depicted nudes and even nude images of children. A US inspector general report released its official determination that Defense Secretary Pete Hegseth put military personnel at risk through his negligence in the SignalGate scandal, but recommended only a compliance review and consideration of new regulations. Cloudflare’s CEO Matthew Prince told WIRED onstage at our Big Interview event in San Francisco this week that his company has blocked more than 400 billion AI bot requests for its customers since July 1.
A new New York law will require retailers to disclose if personal data collected about you results in algorithmic changes to their prices. And we profiled a new cellular carrier aiming to offer the closest thing possible to truly anonymous phone service—and its founder, Nicholas Merrill, who famously spent a decade-plus in court fighting an FBI surveillance order targeted at one of the customers of his internet service provider.
Putting a camera-enabled digital device in your toilet that uploads an analysis of your actual bodily waste to a corporation represents such a laughably bad idea that, 11 years ago, it was the subject of a parody infomercial. In 2025, it’s an actual product—and one whose privacy problems, despite the marketing copy of the company behind it, have turned out to be exactly as bad as any normal human might have imagined.
Security researcher Simon Fondrie-Teitler this week published a blog post revealing that the Dekota, a camera-packing smart device sold by Kohler, does not in fact use “end-to-end encryption” as it claimed. That term typically means that data is encrypted so that only user devices on either “end” of a conversation can decrypt the information therein, not the server that sits in between them and hosts that encrypted communication. But Fondrie-Teitler found that the Dekota only encrypts its data from the device to the server. In other words, according to the company’s definition of end-to-end encryption, one end is essentially—forgive us—your rear end, and the other is Kohler’s backend, where the images of its output are “decrypted and processed to provide our service,” as the company wrote in a statement to Fondrie-Teitler.
In response to his post pointing out that this is generally not what end-to-end encryption means, Kohler has removed all instances of that term from its descriptions of the Dekota.
The cyberespionage campaign known as Salt Typhoon represents one of the biggest counterintelligence debacles in modern US history. State-sponsored Chinese hackers infiltrated virtually every US telecom and gained access to the real-time calls and texts of Americans—including then presidential and vice-presidential candidates Donald Trump and J.D. Vance. But according to the Financial Times, the US government has declined to impose sanctions on China in response to that hacking spree amid the White House’s effort to reach a trade deal with China’s government. That decision has led to criticism that the administration is backing off key national security initiatives in an effort to accommodate Trump’s economic goals. But it’s worth noting that imposing sanctions in response to espionage has always been a controversial move, given that the United States no doubt carries out plenty of espionage-oriented hacking of its own across the world.
As 2025 draws to a close, the nation’s leading cyberdefense agency, the Cybersecurity and Infrastructure Agency (CISA), still has no director. And the nominee to fill that position, once considered a shoo-in, now faces congressional hurdles that may have permanently tanked his chances to run the agency. Sean Plankey’s name was excluded from a Senate vote Thursday on a panel of appointments, suggesting his nomination may be “over,” according to CyberScoop. Plankey’s nomination had faced various opposition from senators on both sides of the aisle with a broad mix of demands: Florida’s Republican senator Rick Scott had placed a hold on his nomination due to the Department of Homeland Security (DHS) terminating a Coast Guard contract with a company in his state, while North Carolina’s GOP senators opposed any new DHS nominees until disaster relief funding was allocated to their state. Democratic senator Ron Wyden, meanwhile, has demanded CISA publish a long-awaited report on telecom security prior to his appointment, which still has yet to be released.
The Chinese hacking campaign centered around the malware known as “Brickstorm” first came to light in September, when Google warned that the stealthy spy tool has been infecting dozens of victim organizations since 2022. Now CISA, the National Security Agency, and the Canadian Centre for Cybersecurity jointly added to Google’s warnings this week in an advisory about how to spot the malware. They also cautioned that the hackers behind it appear to be positioned not only for espionage targeting US infrastructure but also potentially disruptive cyberattacks, too. Most disturbing, perhaps, is a particular data point from Google, measuring the average time until the Brickstorm breaches have been discovered in a victim’s network: 393 days.
Tech
Top Vimeo Promo Codes and Discounts This Month in 2025
Remember Vimeo? You probably don’t use it to browse videos the way you might with some other services. But if you landed on this page, there’s a good chance you use it to host your professional portfolio. Or assets for your business. Or your short films. Vimeo has tools other video hosting services simply don’t have, like AI editing tools, on-demand content selling, customizable embeds, and collaborative editing features. And best of all: There are no ads. WIRED has rotating Vimeo promo codes to help you save.
Get 10% Off Annual Plans With This Vimeo Promo Code
No matter what you need for your business or career, when it comes to video, Vimeo’s got multiple plans to suit. And luckily, right now, you can save with a Vimeo promo code—even on the annual plans, which already include 40% in savings. Just use Vimeo coupon code GETVIMEO10 to save 10% on your membership plan.
The Easiest Way to Save 40% on Your Vimeo Plan
Vimeo has a few different membership plans that you can save on. No matter which you go with, the easiest way to save a lot is with an annual membership, which has automatic 40% savings compared to paying monthly. And yes, you can even stack promo codes with the annual billing options.
More on Vimeo Pricing and Membership Plans
So what tier do you need? The Starter plan starts at $12 per month (billed annually) or $20 per month (billed monthly). It comes with 100 gigabytes of storage, plus boosted privacy controls, custom video players, custom URLs, and automatic closed captioning.
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Finally, there’s the Advanced plan, which costs $75 per month (billed annually) or $125 per month (billed monthly). You’ll get 10 “seats”, 7 terabytes of storage, AI-generated chapters and text summaries, live chat and poll options, plus streaming and live broadcast capabilities.
Use a Vimeo Coupon Code to Get Savings on Vimeo on Demand
Vimeo on Demand is a new way to stream and download movies online. Through Vimeo on Demand, you can rent, buy and subscribe to the best original films, documentaries and series directly from your favorite small business video creators, including The Talent and Wild Magic.
Vimeo Enterprise Solutions 2025
You may have not heard about Vimeo Enterprise, but it’s probably the most essential program for content creators, videographers, and digital media in the workplace in general. From meeting recordings and AI-driven video creation to compliance and distribution, Vimeo Enterprise helps centralize and manage video workflows.
Does Vimeo Have a Free Trial?
While Vimeo doesn’t have a free trial of its paid plans, it does have a free plan with some basic features. Additionally, paid plans can be canceled anytime–within 14 days for an annual subscription, or 3 days for a monthly subscription. You’ll get a full refund if you decide to cancel within the respective timeframes.
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