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Frasers Group dives headfirst into agentic commerce with Commercetools link-up

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Frasers Group dives headfirst into agentic commerce with Commercetools link-up


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October 16, 2025

Frasers Group on Thursday announced a deal that means shoppers will be able to “discover and purchase products from Frasers Group’s retail ecosystem directly within AI shopping channels such as ChatGPT” via the Agentic Commerce Protocol (ACP).

Commercetools

It’s linking up in an exclusive European retail partnership for agentic commerce with Commercetools and becomes the first European retailer to deploy the firm’s full agentic commerce suite. For those who’ve not heard of it, Commercetools is a major AI-first commerce platform for global enterprises.

It means shoppers of retail brands such as Sports Direct, Flannels and Frasers get a variety of benefits, including “richer personalisation” and being able to complete purchase via ChatGPT.

And the company said it makes it a sector leader in AI-first shopping with the link-up forming “a key part of Frasers Group’s broader AI strategy to reimagine the customer journey across its brand and retail ecosystems”.

“The digital customer ecosystem is evolving faster than ever before, and so are customers’ expectations,” said David Clark, chief customer officer at Frasers Group. “With this partnership, [we’re] now at the forefront of this evolution to deliver enhanced customer experiences across ChatGPT, Gemini and Perplexity – including native checkout in ChatGPT. This marks a shift in our digital capabilities, delivering an even more intuitive and personalised shopping experience for our consumers. Crucially, it builds on our group-wide investment into cutting-edge MACH Architecture to lead the group into a new era of seamless agentic commerce.”

And Commercetools CEO Andrew Burton added that “the future of commerce is agentic, and it’s arriving faster than most retailers realise. Frasers Group understands that when customers start delegating shopping to agents or doing their shopping through an LLM, the retailers who will win will be those ready to deliver seamless, trusted, consistent experiences through those agents. As our exclusive European retail launch partner, [it’s] setting the standard for how established retailers can move at the speed of this transformation—preparing to deploy agentic commerce responsibly, securely, and at scale across a diverse brand portfolio.”

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New Balance launches three new stores in Bengaluru, India

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New Balance launches three new stores in Bengaluru, India


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December 1, 2025

Global athletic brand New Balance has expanded its brick-and-mortar footprint in the Bengaluru metro area and opened its doors at three new locations: Indiranagar, HSR, and Forum South Bengaluru.

New Balance is focusing on the Indian market for growth – New Balance

 
“We are excited to deepen our presence in Bengaluru- with our stores at Brigade Road, Indiranagar, Forum Mall, and HSR, anchoring us in a city that embodies innovation, culture, and an unwavering passion for fitness,” said New Balance India’s country manager Radeshwer Davar in a press release. “This weekend’s in-store experience and community run allowed us to bring New Balance’s philosophy to life while reinforcing our commitment to building inclusive fitness communities and we want to thank the people of Bengaluru who turned up in great spirit.”
 
Highlighting its long-term commitment to the Indian market, the new outlets are designed to offer an immersive retail environment and mix craftsmanship with technology. New Balance held an exclusive in-store event at its Indiranagar store, featuring an interactive brand showcase of both footwear and apparel. The New Balance Run Club also put on a community run which saw participation from over 200 individuals.

“Over the past year, we’ve more than doubled our retail footprint in India, and these three new stores are a strong testament to that momentum,” said Davar. “For us, it’s not just about expanding retail locations- it’s about creating experiential centres that bring innovation, performance, and style together under one roof.”
 
Headquartered in Boston, US, New Balance has been independent since 1906 and employs 10,000 associates worldwide. The business reported a global sales total of 7.8 billion dollars in 2024 and counts five athletic footwear factories in New England, US and one in Flimby, UK.

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U.S. Black Friday online sales hit record $11.8 billion, Adobe reports

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U.S. Black Friday online sales hit record .8 billion, Adobe reports


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Reuters

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December 1, 2025

American shoppers spent a record $11.8 billion online on Black Friday, up 9.1% from last year, final data from Adobe Analytics showed.

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Adobe Analytics, which tracks over 1 trillion U.S. retail site visits, expects shoppers to spend $5.5 billion on Saturday and $5.9 billion on Sunday, up 3.8% and 5.4% from a year earlier respectively.

Separately, software firm Salesforce reported that American consumers had spent $18 billion on Black Friday purchases, up 3% from a year ago, with luxury apparel and accessories among the most popular categories.

Although U.S. consumers spent more this Black Friday compared to last year, price increases hampered online demand, according to Salesforce, with shoppers purchasing fewer items at checkout compared to last year.

At physical stores, the bargain-chasing was relatively subdued on post-Thanksgiving morning, with some shoppers saying they feared overspending amid persistent inflation, trade policy-driven uncertainty, and a soft labor market.

Cyber Monday, traditionally a big day for online deals, is expected to be the season’s biggest online shopping day again, Adobe projects, driving $14.2 billion in spending, up 6.3% from last year. 

© Thomson Reuters 2025 All rights reserved.



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Mielle becomes NFL’s first textured haircare partner

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Mielle becomes NFL’s first textured haircare partner


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December 1, 2025

Textured haircare brand Mielle has launched a new partnership with the National Football League, marking the League’s first collaboration with a textured haircare company. 

Mielle becomes the NFL’s first textured haircare partner. – Mielle

The campaign aims to support the millions of NFL fans with textured hair—women now make up about half of the NFL’s fanbase—while addressing the unique hair challenges faced by athletes wearing helmets, including dryness, breakage and frizz.

The partnership expands Mielle’s growing footprint in professional sports and is designed to boost representation, access to high-quality care, and product innovation for textured-hair athletes and fans.

“The NFL is excited to have Mielle, a brand that is committed to performance, community, and empowering fans and athletes, lean into the NFL partnership” said Tracie Rodburg, SVP global partnerships, NFL.

“This partnership aligns with the league’s mission to build lasting connections within our communities nationwide and celebrate the self-expression of our players and fans.”

The P&G brand says the collaboration gives Mielle a major platform to showcase the performance of its dermatologist-reviewed, Skin Health Alliance–accredited formulas under real athletic conditions.

“We’re honored to be the first textured hair care partner of the NFL through our partnership with P&G,” said Monique Rodriguez, founder and CEO, Mielle. “For so many of us, football represents family and community. It’s attending cookouts, tailgates, reconnecting with family and friends, and showing up in your favorite team colors. And for millions of fans, that includes twisting, braiding, and caring for your textured hair before kickoff.”

The announcement is accompanied by a social-first campaign, including the viral “Passing the Phone” video moment featuring talents across the league from including players, executives and agents, to players’ families and on-air talent.

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