Business
How Zopa want to be the next great British digital bank success story
An increasing number of UK adults now have a bank account with a digital-only provider, with finance management by app a common solution for fast payments, splitting bills with friends, and getting good interest rates.
Research by Finder, the comparison site, shows that almost half (49 per cent) of Britons have opened a digital-only bank, with that number significantly higher at almost two-thirds of Gen-Z (65 per cent) and Millennials (63 per cent).
The reasons for that are varied. More people bank via phone than before, with branch closures perhaps a symptom of that – or a cause leading to it, depending on who you speak to.
App-only banks have also lured in customers with attractive perks, be it higher interest rates, how fast you can open them, or better service.
And one of the fast-growing cohort of British online banks has reached more milestones in the past year: Zopa Bank. The upstart launched the ‘Biscuit’ account which is a bit of a rarity, paying interest on your current account balance.
That alone is a draw for some, but like others in the sector they’ve added the features that make online banking as a whole so attractive: multiple products in the same place, early versions of in-app AI aids and quick-linked accounts elsewhere.
It has led to further growth over the last 12 months which has seen them amass 1.7m customers in total, more than half a million higher than a year earlier. Chancellor Rachel Reeves also namechecked them as a standout in the UK fintech scene last April, along with payments firm Zilch and business lender Allica Bank.
“The long-term ambition is to be more than ten million customers and really challenging or displacing others in terms of primary banking relationships for people. That’s where we want to go to,” CEO Jaidev Janardana told The Independent.
“Success for us is when we talk to our customers and ask them who is your [main] bank, they say Zopa and have not just a current account with us but other products too.
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“Today we have a product set that is probably wider than other neobanks – a consumer can choose to do almost anything with us, which is not true for all the other digital banks.”
The numbers seem to reflect an increase in that, with one in four customers holding more than one product, such as a savings and current account or an ISA.
But there’s plenty of competition, too.

Revolut just secured a full British banking licence after a years-long wait, but they have a reported 13m customers in the UK already. Monzo is even further ahead, at 14m including their notable focus on British businesses.
Within closer touching distance are perhaps Starling (4.5m customers) or Chase UK (2.5m, owned by JP Morgan). Many of these firms also regularly feature highly in customer satisfaction surveys – and that’s without considering the older high-street names and their own app-only offerings.
“I have no desire to be the next Monzo, as successful as they are and while we have admiration for them,” Mr Janardana added.
“Our path is very different to a Starling or Monzo, in terms of having built our business to start on savings. That gives us an advantage in terms of the business model.”
Instead, he references several times the importance of attempting to build long-term relationships with customers, utilising a wide-ranging product panel to essentially lock in consumers with an all-you-need offering.
However, the truth is that more and more people now choose to utilise multiple banks, or at least multiple savings pots for different goals or needs.
That means while competition is fierce, there’s little stopping someone opening an account with each if they so choose, for different spending or saving reasons – and therefore it’s an opportunity to recruit customers as much as a battle for them.
That’s perhaps a drawback to the “all you need is us” mentality – but perhaps a real positive if consumers are actively searching around for somewhere new simply based on the top rates, for example, and a name they didn’t previously know is among them.

Put to the chief executive that, given the online focus and marketing, it might be suggested that Zopa’s preferred clientele appears of a younger variety, Mr Janardana explains that both for both regional and age demographic breakdowns, the numbers actually sit close to the UK population.
Zopa say the average age of their consumer is just over 40 years old and only around 15 per cent of users are located in London – just ahead of the roughly 13 per cent population of the UK who live there.
All of those customers will be getting additional AI-based tools soon enough, with the build-in app assistant set to split bills, move money and even receive targeted support, when the government-led initiative to increase investor numbers comes online later this year.
The idea will see customers being given AI-led guidance in how to manage wealth for the long term, based on their characteristics and financial situation.
Zopa’s latest financial figures show £65m in underlying profits, up from £34.2m a year earlier, with the customer deposit base – how much clients are putting into their accounts – up by just over a sixth (17 per cent) to £6.4bn. Zopa got its British bank licence in 2020 and these figures, for 2025, show a third year of profitability.
Success a year from now would encompass “a similar trajectory in financials, and a greater number of customers,” Mr Janardana added.
Business
Sky‑high losses: Iran war drives airlines to biggest crash since Covid – $50bn gone – The Times of India
Global airlines have suffered their worst financial shock since the COVID‑19 pandemic as the ongoing war involving US Israel and Iran has disrupted industry operations, wiping more than $50 billion off the market value of the world’s largest carriers amid rising fears of fuel shortages.The conflict, now entering its fourth week, has grounded flights, disrupted key Gulf hub airports and driven jet fuel prices sharply higher, compounding pressure on an industry that was rebounding strongly following pandemic‑related losses.According to Financial Times calculations, the 20 largest publicly listed airlines have collectively lost about $53 billion in market capitalisation since the war began. In response, airline executives have warned of a potential rise in ticket prices as carriers seek to protect shrinking profit margins.Jet fuel, which accounts for roughly a third of operating costs for airlines, has doubled in price since the United States and Israel launched attacks on Iran at the end of February. Many carriers had hedged against fuel price swings, but the rapid rise is expected to force airlines to pass on costs to passengers.“Fuel spiked quite heavily after the Ukraine invasion in 2022 as well, but this has gone further north,” easyJet chief executive Kenton Jarvis told FT, describing the current crisis as the most significant upheaval since the pandemic closed global skies in 2020.Executives also point to broader structural challenges, including the risk that sustained high fares may dampen demand. Carsten Spohr, CEO of Lufthansa, said higher ticket prices were unavoidable but expressed concern that they could weaken long‑term demand. “Our average profit is about €10 per passenger, there’s no way you can absorb the additional cost,” he said.In addition to passenger traffic pressures, airlines are preparing contingency plans for possible jet fuel shortages. Air France‑KLM CEO Ben Smith said the carrier is drawing up measures to cope with potential supply squeezes, including scaling back services on some Asian routes.The crisis has hit Middle Eastern carriers particularly hard. Carriers such as Emirates, Etihad and Qatar Airways have had to sharply reduce schedules due to airspace closures and a collapse in regional tourism, industry officials say. Despite the severity of the current disruption, Willie Walsh, head of the International Air Transport Association (IATA), noted that it still falls short of the pandemic’s impact but is reminiscent of the downturn in transatlantic demand after the 9/11 attacks, according to FT.
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The conflict’s ripple effects are also visible in cargo operations, as freight traffic shifts from disrupted shipping routes to air cargo, straining airport facilities. At Geneva airport, for example, freight re‑routing has led to overflow onto services bound for Paris.Industry observers remain hopeful that airline valuations and demand will rebound once the conflict abates. “The share price has moved against all airlines since the start of the conflict,” Jarvis said, adding that short sellers would likely close positions quickly if a ceasefire is announced.
Business
Watch: Cargo ship Pyxis Pioneer, carrying LPG from US, arrives at Mangalore Port – The Times of India
NEW DELHI: The Pyxis Pioneer, a Singapore-flagged cargo vessel carrying liquefied petroleum gas (LPG) from Texas in the United States, docked at New Mangalore Port in Karnataka’s Mangaluru on Sunday.Click here for live updates on Middle East crisis The tanker, built in 2019, arrived a day after the Aqua Titan, which is transporting 1.1 lakh tonnes of Urals crude, reached the port. The Aqua Titan had initially set sail from Primorsk in Russia for Rizhao Port in China before diverting to India.On Friday, the Shipping Ministry said that New Mangalore Port has waived cargo-related charges for crude oil and LPG between March 14 and 31 amid the ongoing Middle East conflict.Also Read | Watch: Missile strike rocks Israel’s ‘Little India’ as Iran attack injures over 40; videos show chaos Earlier this week, three Indian-flagged vessels — Shivalik, Nanda Devi, and Jag Laadki — docked at Gujarat’s Mundra Port carrying LPG. While Shivalik arrived on Monday, Nanda Devi and Jag Laadki reached on Tuesday and Wednesday, respectively.On February 28, the United States and Israel launched coordinated strikes on Iran, triggering the current conflict. In response, Iran has carried out retaliatory attacks on Israeli territory and on Gulf states hosting U.S. military bases. Tehran has also effectively disrupted traffic through the Strait of Hormuz — a critical global chokepoint through which around 20% of the world’s oil supply passes — raising concerns over energy security and global markets.Also Read | Under the sea: How Iran’s invisible fleet of ‘midget submarines’ is turning Strait of Hormuz into danger zone‘All Indian ships and sailors safe’ At Friday’s interministerial briefing on Friday, shipping ministry special secretary Rajesh Kumar Sinha said all 22 Indian ships and 611 sailors in the Persian Gulf are safe amid the ongoing conflict.“There has been no report of any maritime incident in the last 24 hours. All our 22 ships and 611 Indian sailors in the Persian Gulf region are safe, and we are continuously monitoring them… There is no congestion in any port… New Mangalore Port has issued a circular for waiver of all cargo-related charges for crude and LPG from March 14 to 31,” Sinha told reporters.Also Read | Iran invasion next? Pentagon plans for deployment of US troops on ground – reportMeanwhile, the petroleum ministry noted panic booking of LPG cylinders has eased significantly, with 55 lakh bookings reported on Thursday.“There is no panic booking now. Only 55 lakh LPG bookings were reported yesterday. There is adequate stock available, and no outlets are running dry,” joint secretary Sujata Sharma said at the briefing.However, she acknowledged that concerns persist.
Business
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