Business
IndiGo cancellations: How to track flight & refund status online; step-by-step guide – The Times of India
IndiGo flight cancellations latest news: IndiGo has said that it expects to operate more than 1500 flights by day’s end on Saturday, having restored over 95% of network connectivity by serving 135 out of 138 operational destinations. IndiGo typically operates 2300 flights daily. IndiGo has said that its personnel are working to normalise operations, minimise flight delays and assist passengers during this challenging period.IndiGo operated merely 700 flights on Friday, indicating 1,600 flight cancellations. IndiGo’s CEO Pieter Elbers acknowledged the extensive cancellations, confirming “over 1,000 flights” were cancelled on Friday.
The airline recorded the largest number of flight cancellations by an Indian carrier in the nation’s aviation history. Additionally, IndiGo’s on-time-performance plummeted to 3.7 per cent on Friday due to operational disruptions caused by the implementation of new pilot duty and rest period regulations, according to the Civil Aviation Ministry website.Starting November 1, the second phase of these regulations redefined night hours from 12am-6am, altered from the previous 12am-5am, and reduced permitted night landings from six to two. These changes affect all domestic airlines in India.The Gurugram-based carrier IndiGo, partly owned by Rahul Bhatia, has obtained temporary relief from DGCA, allowing them to revert to the previous night duty definition of 12am to 5am and permitting pilots to perform six night landings.“Addressing the recent disruptions in our network, we had cancelled a significant number of flights and operated little above 700 flights yesterday connecting 113 destinations. The main objective was to reboot the network, systems, and rosters so that we could start afresh today with a higher number of flights, improved stability, and there are some early signs of improvement. While we understand that we have a long way to go, we are committed to build back the trust of our customers….We apologise once again,” the airline said in a statement today.
How To Track IndiGo Flight Status ?
If you are planning to fly on an IndiGo flight over the next few days, it is important to check the flight status before heading to the airport. Here is a step-by-step guide to check IndiGo flight status:1. Go to goindigo.in/check-flight-status.html 2. Enter your PNR details and travel date, click on search flight to get the latest flight status
How To Track IndiGo Refund Status ?
The airline issued a statement confirming that it is handling all passenger refund requests with urgency.Here is a step-by-step guide how you can track your refund status on the IndiGo website:1. Go to goindigo.in/refund.html2. Enter PNR details — enter your PNR / booking reference number and your Email ID or last name.3. Click to view the “Refund Summary.” This will show you the current status of your refund — whether it’s still processing, completed, etc.According to the civil aviation ministry’s directive, all refunds for cancelled or disrupted flights must be processed by 8 pm on Sunday. The ministry has said, “Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations.”The ministry has directed IndiGo to establish dedicated units for passenger assistance and refund processing.The statement noted, “These cells have been tasked to proactively contact affected passengers and ensure that refunds and alternative travel arrangements are processed without the need for multiple follow-ups. The system of automatic refunds will remain active until operations stabilise completely.”Additionally, the ministry has mandated that the airline must locate and return any misplaced luggage resulting from flight cancellations or delays to passengers within 48 hours.
Airfares capped
The aviation ministry has issued a two-page directive implementing fare restrictions due to capacity limitations and unjustified price increases across various routes. The civil aviation ministry’s order clarifies that business class and UDAN flights are exempt from these fare restrictions.The directive lacks specificity regarding the application of these limits to economy class tickets exclusively or their extension to premium economy seats as well.The prescribed fare structure sets maximum limits of Rs 7,500 for flights covering distances up to 500 kilometres, Rs 12,000 for 500-1,000 kilometres, Rs 15,000 for 1,000-1,500 kilometres, and Rs 18,000 for flights exceeding 1,500 kilometres.For illustration, on the Delhi-Mumbai route spanning over 1,300 kilometres, economy class fares cannot exceed Rs 18,000.The ministry’s statement indicates these restrictions will remain effective until conditions normalise.These caps exclude additional costs such as User Development Fee (UDF), Passenger Service Fee (PSF), and air ticket taxes.
Business
Ticketmaster parent Live Nation reaches settlement with Department of Justice over antitrust concerns
Signs are seen at the Live Nation NYC headquarters on May 23, 2024 in New York City.
Michael M. Santiago | Getty Images
Live Nation Entertainment has reached a settlement with the Department of Justice over antitrust concerns surrounding its Ticketmaster platform, a senior DOJ official said Monday.
The settlement would see Ticketmaster unwind some of its exclusivity agreements with musical artists and open up the ticketing industry to greater competition. It still needs approval by more than 20 states that had filed suit and by the court.
As part of the settlement, Ticketmaster will offer a standalone third-party ticketing system for other companies like SeatGeek to use its technology. Live Nation has also agreed to divest at least 13 of its amphitheaters and will no longer be able to require artists to use other Live Nation products tied to its venues. It has also agreed to pay roughly $280 million in civil penalties.
Shares of Live Nation rose 5% in morning trading. Live Nation and Ticketmaster did not immediately respond to requests for comment.
Ticketmaster has long faced criticism that its dominance in the live events and ticketing space pushes up prices for consumers. The company has come under heightened scrutiny in recent years from fans who argue that it’s become harder and pricier to snag coveted event tickets.
In 2022, the backlash boiled over when the rollout of tickets for Taylor Swift’s Eras Tour was mishandled, leading to a probe of the company. And in 2024, the DOJ — along with more than two dozen states — sued to break up Live Nation and Ticketmaster, which merged in 2010.
In September, Live Nation was separately sued by the Federal Trade Commission over what the agency called “illegal” ticket resale tactics. The FTC said Ticketmaster controls roughly 80% of major concert venues’ ticketing.
In a Monday statement, New York Attorney General Letitia James said her office would continue to fight against Live Nation’s alleged monopoly even after its agreement with the DOJ.
“The settlement recently announced with the U.S. Department of Justice fails to address the monopoly at the center of this case, and would benefit Live Nation at the expense of consumers. We cannot agree to it,” said James, who is joined by the attorneys general of more than 20 other states.
The conflict in the Middle East could raise the cost of petrol, household energy bills and even food.
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Oil prices surged past $115 (£86.47) a barrel on Monday as fuel shortages sparked rationing and violence in South Asia, as the Iran war continues to choke the world’s most critical energy route.
Brent crude rose to $115.31 (£86.47) a barrel, up 24 per cent from Friday’s close and the highest since 2022, as the US–Israeli war with Iran entered its second week. The Strait of Hormuz remained effectively closed to most operators.
West Texas Intermediate crude hit $116.33 (£87.41), up 28 per cent. Brent has not traded at current levels since Russia invaded Ukraine in 2022.
The surge in energy prices is causing rationing and closure of petrol stations in import-dependent South Asia.
In Sialkot, Pakistan, a man opened fire at a petrol station on Saturday after workers refused to fill jerry cans, killing one worker and critically injuring two others. Separately, a man was killed in Karachi in another fuel queue altercation.
Pakistan raised petrol prices by PKR55 (£0.15) per litre on Friday, the largest ever single increase, to PKR321 per litre, after weeks of warnings that its exposure to Hormuz-linked supply was among the highest of any emerging market.
In Bangladesh, authorities on Monday brought forward university Eid holidays as an emergency measure to cut electricity use and ease fuel pressure after Qatar suspended Liquefied natural gas (LNG) deliveries.
Officials said university campuses consume large amounts of electricity for residential halls, classrooms, laboratories and air conditioning, and the early closure would help ease pressure on the country’s strained power system.
Five of the country’s six fertiliser factories have also closed.
Bangladesh already imposed daily fuel limits last week – motorcyclists are capped at two litres, private cars at 10 – after panic buying emptied stations across the country.
“About 95 per cent of our fuel must be imported,” Bangladesh Petroleum Corporation said, urging consumers not to hoard.
Meanwhile, bigger economies are also affected. Japan said on Sunday it had instructed a national oil reserve storage site to prepare for a possible release of crude, the first such directive since 2022.
Japan holds 254 days of emergency reserves, one of the highest, but sources 95 per cent of its crude from the Middle East, with roughly 70 per cent shipped through the Strait.
India, which imports more than 88 per cent of its oil, sought to calm concerns. Oil minister Hardeep Puri said the country held “sufficient stocks” and directed all LPG (liquefied petroleum gas) refineries, public and private, to increase production.
Analysts are now warning that oil prices could exceed $150 a barrel – a level that could be catastrophic for the global economy.
“Oil prices have now gathered all the ingredients for a perfect storm,” Muyu Xu, senior oil analyst at Kpler, told Reuters. “If the disruption in the Strait of Hormuz persists for another one to two weeks, we could see prices move toward $130–150 a barrel.”
BMI, a unit of Fitch Solutions, said Pakistan and India are the most vulnerable major emerging markets, citing their energy import dependence and high exposure to Hormuz. Egypt and Turkey, it said, face the greatest risk outside the Gulf because of fragile external positions and large energy subsidies.
The shortages come as Iraq, Kuwait and the UAE cut oil production as storage tanks fill due to the reduced ability to export through the Strait.
Iran‘s parliament speaker, Mohammad Bagher Ghalibaf, warned that the war’s impact on the oil industry “would spiral” after Israeli strikes on oil depots in Tehran and a petroleum transfer terminal killed four people overnight.
Roughly 15 million barrels of crude oil, about 20 per cent of global supply, typically pass through the Strait each day, according to Rystad Energy.
The energy minister of Qatar, one of the world’s largest LNG producers, warned that it expects all Gulf energy producers to shut down exports within weeks if the Iran conflict continues.
“Everybody that has not called for force majeure we expect will do so in the next few days if this continues,” Saad al-Kaabi told FT on Friday. “All exporters in the Gulf region will have to call force majeure.”
US energy secretary Chris Wright told CNN on Sunday that gas prices would be back under $3 a gallon “before too long”, describing the spike as “a weeks, not a months thing”.
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