Business
IndiGo cancellations: How to track flight & refund status online; step-by-step guide – The Times of India
IndiGo flight cancellations latest news: IndiGo has said that it expects to operate more than 1500 flights by day’s end on Saturday, having restored over 95% of network connectivity by serving 135 out of 138 operational destinations. IndiGo typically operates 2300 flights daily. IndiGo has said that its personnel are working to normalise operations, minimise flight delays and assist passengers during this challenging period.IndiGo operated merely 700 flights on Friday, indicating 1,600 flight cancellations. IndiGo’s CEO Pieter Elbers acknowledged the extensive cancellations, confirming “over 1,000 flights” were cancelled on Friday.
The airline recorded the largest number of flight cancellations by an Indian carrier in the nation’s aviation history. Additionally, IndiGo’s on-time-performance plummeted to 3.7 per cent on Friday due to operational disruptions caused by the implementation of new pilot duty and rest period regulations, according to the Civil Aviation Ministry website.Starting November 1, the second phase of these regulations redefined night hours from 12am-6am, altered from the previous 12am-5am, and reduced permitted night landings from six to two. These changes affect all domestic airlines in India.The Gurugram-based carrier IndiGo, partly owned by Rahul Bhatia, has obtained temporary relief from DGCA, allowing them to revert to the previous night duty definition of 12am to 5am and permitting pilots to perform six night landings.“Addressing the recent disruptions in our network, we had cancelled a significant number of flights and operated little above 700 flights yesterday connecting 113 destinations. The main objective was to reboot the network, systems, and rosters so that we could start afresh today with a higher number of flights, improved stability, and there are some early signs of improvement. While we understand that we have a long way to go, we are committed to build back the trust of our customers….We apologise once again,” the airline said in a statement today.
How To Track IndiGo Flight Status ?
If you are planning to fly on an IndiGo flight over the next few days, it is important to check the flight status before heading to the airport. Here is a step-by-step guide to check IndiGo flight status:1. Go to goindigo.in/check-flight-status.html 2. Enter your PNR details and travel date, click on search flight to get the latest flight status
How To Track IndiGo Refund Status ?
The airline issued a statement confirming that it is handling all passenger refund requests with urgency.Here is a step-by-step guide how you can track your refund status on the IndiGo website:1. Go to goindigo.in/refund.html2. Enter PNR details — enter your PNR / booking reference number and your Email ID or last name.3. Click to view the “Refund Summary.” This will show you the current status of your refund — whether it’s still processing, completed, etc.According to the civil aviation ministry’s directive, all refunds for cancelled or disrupted flights must be processed by 8 pm on Sunday. The ministry has said, “Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations.”The ministry has directed IndiGo to establish dedicated units for passenger assistance and refund processing.The statement noted, “These cells have been tasked to proactively contact affected passengers and ensure that refunds and alternative travel arrangements are processed without the need for multiple follow-ups. The system of automatic refunds will remain active until operations stabilise completely.”Additionally, the ministry has mandated that the airline must locate and return any misplaced luggage resulting from flight cancellations or delays to passengers within 48 hours.
Airfares capped
The aviation ministry has issued a two-page directive implementing fare restrictions due to capacity limitations and unjustified price increases across various routes. The civil aviation ministry’s order clarifies that business class and UDAN flights are exempt from these fare restrictions.The directive lacks specificity regarding the application of these limits to economy class tickets exclusively or their extension to premium economy seats as well.The prescribed fare structure sets maximum limits of Rs 7,500 for flights covering distances up to 500 kilometres, Rs 12,000 for 500-1,000 kilometres, Rs 15,000 for 1,000-1,500 kilometres, and Rs 18,000 for flights exceeding 1,500 kilometres.For illustration, on the Delhi-Mumbai route spanning over 1,300 kilometres, economy class fares cannot exceed Rs 18,000.The ministry’s statement indicates these restrictions will remain effective until conditions normalise.These caps exclude additional costs such as User Development Fee (UDF), Passenger Service Fee (PSF), and air ticket taxes.
Business
United Airlines CEO confirms he approached American Airlines about merger
United Airlines CEO Scott Kirby (L) and American Airlines CEO Robert Isom listen as U.S. Transportation Secretary Sean Duffy speaks to reporters outside the White House on October 30, 2025 in Washington, D.C.
Kevin Dietsch | Getty Images
United Airlines CEO Scott Kirby confirmed Monday that he contacted American Airlines about a potential merger, a possibility American rejected.
“I approached American about exploring a combination because I thought we could do something incredible for customers together,” Kirby said in a statement. He said he shared his “big, bold vision” because he was confident it could win regulatory approval.
American rejected the idea and its CEO, Robert Isom, last week said such a merger would be bad for customers and “anticompetitive.”
Kirby had floated the idea to the Trump administration earlier this year, according to people familiar with the matter who weren’t authorized to discuss the private conversation, in hopes that the combination would mean a big global airline to compete with foreign rivals
American declined to comment on Kirby’s Monday statement.
“I was hoping to pitch that story to American, but they declined to engage and instead responded by publicly closing the door,” Kirby said in his statement Monday. “And without a willing partner, something this big simply can’t get done.”
He said that “American’s public comments make it clear that a merger like this is off the table for the foreseeable future” but outlined his vision for a combined airline.
Kirby reiterated that the country has deficit with foreign airlines that fly more than half of the long-haul seats into the U.S., with most of the customers being Americans.
“The combined scale of United and American would be a better way to compete with foreign carriers,” he said.
President Donald Trump said he was against the idea of a combination last week.
“I don’t like having them merge,” he told CNBC’s “Squawk Box” on Tuesday morning. He said he would, however, like someone to buy struggling discount carrier Spirit but he also suggested that the federal government could “help that one out.”
Spirit and the Trump administration are in advanced talks for a rescue package.
Business
This bank CEO let his AI clone handle an earnings call — now he’s signing an OpenAI deal
Sam Sidhu, CEO of Customers Bank.
Courtesy: Customers Bank
Nearly half an hour into a conference call on Friday to discuss first-quarter results with analysts, Customers Bank CEO Sam Sidhu revealed something unusual — up until that point, he hadn’t actually been speaking.
“The prepared remarks you heard on my behalf today were delivered by my AI clone, not read by me,” Sidhu said, calling it a potential first for a public company earnings call.
The point of the stunt, he said, was to underscore a broader shift happening as Customers Bank, a $25.9 billion asset lender catering to startups and small businesses, embraces artificial intelligence.
Customers Bank has signed a multiyear partnership with OpenAI in which the AI giant will embed engineers at the company to help it automate lending and client onboarding, CNBC has learned exclusively.
The deal is part of Sidhu’s effort to get ahead of other banks in the industry’s race to transform itself using AI agents as a new digital workforce. His strategy hinges on automating core banking processes — slashing loan timelines from weeks to days, for instance — and scaling growth without adding staff at the same pace.
While many bankers have described AI in broad terms like productivity gains, Sidhu is tying it directly to financial targets.
Sidhu told CNBC that the project will improve the firm’s efficiency ratio from about 49 to the low 40s, boosting the bank’s returns starting next year.
The relationship with OpenAI — which has targeted finance as one of its core industries, even hiring former bankers to train its models — will be a symbiotic one for the AI giant, according to the bank CEO.
“We’re going to be co-creating enterprise solutions they could potentially sell to other banks in the future,” Sidhu said. “The goal here is end-to-end, automated agentic led workflow” for lending, deposits and payments.
OpenAI said it was proud to help Customers Bank “as they build a more intelligent operating model that empowers employees, strengthens client service, and sets a new standard for regional banking,” chief revenue officer Denise Dresser said in a statement provided to CNBC.
Always-on workers
The bank expects to roll out AI agents across lending, deposits and payments over the next six to 12 months.
If they succeed, closing a commercial loan will go from taking 30 to 45 days, including underwriting, document collection and legal negotiations, to about seven days, Sidhu said.
Opening accounts for complex commercial clients, which can take more than a day, will be collapsed to under 20 minutes using conversational AI and automated document gathering, he said.
“When you have an autonomous agent, you’re essentially creating a digital worker … and they can work around the clock,” Sidhu said.
Customers Bank has been laying the groundwork for this announcement for years, first tapping OpenAI in 2023 because Sidhu had what he describes as a tiny investment in the AI giant through his contacts in the venture capital world. The OpenAI deal signed last week broadens their relationship, enabling AI engineers into the bank’s processes, he said.
The bank is among a handful of smaller lenders that target the startup and venture capital community, and it reportedly bid for Silicon Valley Bank in 2023 amid the regional banking crisis that year.
Key advantage
While it is a relatively tiny firm compared to the likes of JPMorgan Chase, which has $4.9 trillion in assets, Customers Bank has a key advantage, according to Sidhu, who began his career at Goldman Sachs in 2004. The megabanks have sprawling global operations and far higher complexity and regulatory standards for AI implementation, he said.
“Smaller banks are not going to be expected to have the same level of frameworks as many of the larger banks,” he said. Regulators want community and regional banks “to be able to compete with larger banks.”
The lender already uses AI to write half the firm’s software code and has saved 28,000 hours of work so far, equal to not hiring about 15 full-time employees, he said.
“This is an opportunity for us to potentially slow that hiring … and do more revenue per employee,” he said.
The bank is also exploring entering new businesses that would have been prohibitively expensive to tackle before AI agents. For these AI-native business lines, smaller teams oversee automated systems that handle work previously requiring large numbers of humans, he said.
Unlike typical software licensing agreements, Sidhu said both sides are contributing resources to build new tools together, with OpenAI gaining real-world use cases inside a regulated financial institution.
“It’s going to benefit our investors. It’s going to benefit our customers,” Sidhu said. “Our regulators will hopefully also be happier over time, because they’re going to see us reducing risk as well.”
Business
SBP raises policy rate by 100bps to 11.5% citing ‘risks to macroeconomic outlook – SUCH TV
The State Bank of Pakistan (SBP) on Monday raised its benchmark policy rate by 100 basis points (bps) to 11.5% on Monday, warning of “intensified risks” to the macroeconomic outlook due to the US-Israel war on Iran.
In a statement, the central bank said that its Monetary Policy Committee (MPC) noted that global energy prices, freight charges and insurance premiums continued to remain significantly above pre-conflict levels due to the Mideast conflict.
Disruptions in the supply chain have also contributed to the prevailing uncertainty, it added.
While the incoming data has been broadly in line with the MPC’s expectations, the impact of the ongoing global developments will be visible in key economic indicators going forward, the SBP warned.
The MPC assessed that inflation is likely to increase and remain above the target range in the next few quarters.
Accordingly, the committee deemed it necessary to maintain a tighter policy stance to keep inflation expectations anchored and contain second-round effects of the current supply shock to bring inflation within the target range, the SBP said.
This will be important to preserve macroeconomic stability, which is necessary for achieving sustainable economic growth, it added.
Since its last meeting, the MPC highlighted several key developments, including a rise in inflation to 7.3% in March and an increase in core inflation to 7.8%. It also noted deteriorating consumer and business confidence in recent surveys.
On the macroeconomic front, real GDP grew by 3.8% in the first half of fiscal year 2026, compared to 1.9% a year earlier. The current account posted a small surplus during July-March FY26.
SBP’s foreign exchange reserves stood at approximately $15.8 billion as of April 24, bolstered by Eurobond issuances, marking Pakistan’s return to international capital markets after more than four years.
The MPC also referenced the staff-level agreement reached with the International Monetary Fund on March 27 as a positive development supporting external financing.
“In light of the above developments and evolving risks, the MPC viewed today’s decision as important to achieve the objective of price stability over the medium term,” the SBP said.
The MPC stressed the need for continued fiscal discipline, structural reforms, and strengthening of external buffers to ensure resilience against global shocks and sustain long-term growth.
Likely rise in inflation
Inflation was projected to increase up to the upper bound of the target range before the start of the Middle East conflict, mainly due to adverse base effect, the SBP said, adding that the energy price shock has led to a surge in fuel prices, which have already begun to seep into core inflation via transport fares.
However, contained food inflation amidst ample supplies is likely to offset some of the impact on headline inflation, the central bank said.
Going forward, the central bank’s MPC assessed that the current supply shock may push inflation to double digits in the coming months before it starts to ease subsequently.
It expects inflation to stay above the upper bound of the target range of 5% to 7% for most of the fiscal year 2027.
The SBP said that the outlook is subject to multiple risks, particularly the duration and intensity of the Mideast conflict, the extent of pass-through of changes in global energy prices to the domestic economy, and potential fiscal slippages.
-
Sports1 week agoNCAA men’s gymnastics championship: All-time winners list
-
Sports1 week agoWWE WrestleMania 42 Night 2: Live match results and analysis
-
Fashion1 week agoUK’s Sosandar returns to profitability amid robust FY26 performance
-
Politics6 days agoUK’s Starmer seeks to deflect blame over Mandelson appointment
-
Business7 days agoHow Trump’s psychedelics executive order could unlock stalled cannabis reform
-
Business1 week agoNo fuel shortage: Govt assures 100% domestic LPG, PNG, CNG supply amid Hormuz energy crunch – The Times of India
-
Entertainment7 days agoLee Anderson, Zarah Sultana kicked out of UK Parliament for calling PM ‘liar’
-
Business6 days agoUs-India Trade Talks: US–India trade deal: Where do talks stand & what to expect – explained – The Times of India
