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Infrastructure is back as Orange Business drives trusted agentic platforms | Computer Weekly

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Infrastructure is back as Orange Business drives trusted agentic platforms | Computer Weekly


As it looks to address the changing needs of customers with four new applications driven by artificial intelligence (AI), Orange Business has clearly stated the importance and competitive differentiation nature of its core infrastructure to support digital transformation.

Unveiled at the Orange Business summit in Paris – where the enterprise arm of the global telco hosted more than 1,000 customers, developers and ecosystem partners – the new applications encompass Live Collaboration, a suite of collaboration tools; a reimagined enterprise voice communications system; an extension of the Live Intelligence platform to support enterprises with “trusted” AI agents; and the launch of Orange Drone Guardian, Europe’s first anti-drone as-a-service solution.

Putting the launches into perspective, Usman Javaid, Orange Business global chief product and marketing, observed that they come just as the company has got itself into the correct position to address the new demands of the workplace and help users employ agentic AI tools to evolve workflows and practices.

“If you go back three years, we were impacted by quite a change in the market in terms of products and services we offer. We had a lot of legacy business that was impacted by the move to cloud, and that was further accelerated with Covid. We saw that most of our portfolio was really shifting. Customers were moving from private connectivity, MPLS [multiprotocol label switching], to internet-based connectivity, from on-prem contact centres to cloud-based contact centres. AI was slowly coming in. Customers were expecting us to offer more digital, fully automated experiences, and to be honest, we were not ready for all that.

“This is where we started this massive transformation. We built a new operating model, which was based on centralised functions – one single product organisation, one single IT organisation, one single operational organisation, clear accountability. Then we looked at our portfolio and realised it was not ready for the change in time and the needs of customers. We realised that the way we serve our customers was able to [deliver] transformation, and we invested a lot in terms of our skills, our teams, to make sure [we met] the needs of our customers. Fast forward three years, and we already see the fruits of that transformation, so our customers really see the value that we bring for them.”

The plan, said Javaid, was to put Orange Business into the context of customers, who were facing increased cyber threats, where data sovereignty was becoming more important and where CEOs expected to drive new revenue and new business models from AI, and where CIOs were using AI for productivity gains and efficiency. And in this context, Javaid said it was essential to help customers be prepared for the unforeseen and offer choices so they could make decisions that would help them sustain business.

Collaboration tools for sovereign and secure solutions

The Live Collaboration tools fall in line with Orange Group’s overall strategic “Trust the Future” plan that was launched at MWC 2026, which places trust at the heart of its promise.

Live Collaboration is intended to provide a sovereign, controlled solution to reduce reliance on a single cloud collaboration provider, addressing a common challenge faced by many companies and public organisations. This can lead to unbalanced negotiation power during contract renewals and challenges in meeting the needs of employees with specialised roles, such as those handling highly sensitive data or managing business continuity contingencies.

The tools are hosted on Cloud Avenue SecNum in France, and are essentially designed to enable companies and public organisations to increase their technological independence, retain control of their sensitive data and rein in the costs of collaboration tools.

With a unified experience, the platform hosts professional collaboration systems, including email, calendars and directories, collaborative workspaces, co-editing of documents, videoconferencing, telephony and intranet, as well as enterprise integration functions, such as single sign-on, directory and calendar synchronisation, Outlook compatibility and interconnections with other communication tools.

Commercially available from March 2026 in France, the overall suite of tools is offered under a single contract and operated end-to-end by Orange Business, which is responsible for its performance, security and operations.

Key technology partners integrated for the launch of Live Collaboration include eXo Platform (digital workplace and collaborative portal), BlueMind (email), Pexip (videoconferencing), Mailinblack (email protection, antispam and antivirus), Linphone (telephony) and OnlyOffice (office suite and co‑editing).

Using agentic AI and voice to redefine customer experiences

Drawing on its vast experience in telephony, Orange Business said it is also ushering in a new era of communications with new trusted voice services powered by AI. It is looking to offer personalised, secure and more human-centric customer and employee experience, reinventing voice as the most efficient medium for employee and customer experience.

The company said that as digital engagement grows exponentially, businesses face mounting issues, such as a lack of trust in phone calls, rising impersonation fraud, overburdened customer support teams with long waiting times, and proliferating AI-generated content.

Orange Business said it is tackling these concerns strategically by expanding its enterprise communications capabilities to build trust, enhance productivity, and ensure authenticity across voice and digital channels. It noted that voice is still the preferred channel of both agents and customers for resolving complex issues, with as many as 80% of customer service agents regarding voice as their most used channel on a daily basis.

Orange Business claims to have “unparalleled experience” in operating voice and integrating telephony and customer experience (CX) solutions, with global assets that already serve over 7,000 enterprise customers and more than 100,000 customer locations across the world.

The new voice solutions have a number of key features, such as branded calling with trusted caller identity and elevated customer experience; deepfake detection to provide secure communications; Intelligent Together, AI-augmented customer care; and agentic telephony to make telephony more intelligent.

Authenticated voice communication, initially available in France and the US, allows enterprises to display their name, corporate logo and reason for calling directly onto a recipient’s mobile screen. This is designed to reduce unanswered calls, strengthen customer engagement and regain trust in the brands.

Orange Business is addressing the increasing threat of more sophisticated and accessible deepfakes by integrating advanced detection technologies to its collaboration and customer experience offers. It includes ecosystems of partners, such as Sensity and Reality Defender, for detecting fake audio, images, video and documents directly into its portfolio. This approach is intended to further help protect enterprises from fraud, impersonation and reputational damage.

Given that hallucinations and accuracy errors have to date seen many enterprises struggle with the risks of conversational AI, Orange Business said it is embedding generative AI directly into its contact centre and customer relationship management (CRM) environments, orchestrating its ecosystem of partners to automate entire customer experience (CX) interactions between enterprises and customers, from qualification to final problem solving. It said 80 million AI conversations were managed in 2025.

Agentic AI-powered cloud telephony creates an intelligent layer that optimises the outcome of calls for both callers and callees. It can understand context, provide a certain level of answers, plan the next action and autonomously manage the entire call journey.

Benefits are said to include faster response times, enhanced customer satisfaction through personalisation, and optimised costs via smarter resource planning. In collaboration with Microsoft, Orange Business is launching a co-innovation initiative to recruit customers to experience how Microsoft 365 Copilot agents in Teams, such as Interpreter, ultimately make Microsoft Teams Phone a lot smarter, saving time and making sure phone calls get the right outcome. Orange Business will be extending agentic telephony to other platforms, including Cisco Webex.

The voice solutions – relying on the Orange Business AI platform, Live Intelligence – also assist agents in real time with transcription, recommendations, sentiment analysis and post-call documentation, reducing handling times and boosting customer satisfaction.

Orange Business has also now announced a new capability within its Live Intelligence platform – Live Intelligence Studio – designed to help organisations step into the agentic AI era. As enterprises are moving beyond generative AI assistants, companies are now exploring agentic AI systems capable of autonomously executing complex, multi-step enterprise workflows, and the new platform is intended to enable enterprises and public sector organisations to design, deploy and govern autonomous AI agents securely within its trusted infrastructure.

By using Live Intelligence Studio, Orange Business said customers benefit from AI agents capable of handling intricate tasks in a secure and compliant environment. While the core Live Intelligence initially enabled simple agent creation for business users, Live Intelligence Studio now offers advanced features for developers and technical teams based on LangChain’s technology. This next level includes comprehensive tools such as end-to-end observability for monitoring performance, managing costs and ensuring output quality.

Anti-drone services to protect critical infrastructure

The new Orange Drone Guardian capabilities are seen as essential for combating a growing threat to critical national infrastructure (CNI), operators of vital importance (OIV), operators of essential services (OES), and major event organisers, public institutions and businesses.

The solution detects, identifies and classifies intrusive drones in low-altitude airspace across France, with the ability to extend coverage to other European countries. The technology is said to be capable of detecting, identifying and classifying drones, including in complex and interference-prone urban environments.

It is based on a sovereign infrastructure operated by Orange Business, including connectivity fully managed by Orange across France; a trusted cloud platform, Cloud Avenue SecNum, qualified SecNumCloud 3.2 by ANSSI and hosted in Orange Business’s sustainable datacentre in Grenoble, France; and a secure operations centre, located in France, with staff consolidating and processing field data in real time.

The service is also based on a footprint of 19,700 mobile cell sites across France operated by Totem, Orange’s TowerCo, which provides its rooftop and tower assets as strategic high points for detection sensors. This territorial coverage, said Orange Business, extends the reach of surveillance and improves detection quality, without requiring each customer to deploy and maintain its own infrastructure.

Offered on a subscription basis, the service allows organisations to receive real-time detection information without heavy upfront capital expenditure. It adapts to each customer’s specific context, such as industrial facilities, logistics platforms, ports, airports, major events and dense urban areas. Additional software modules and new types of sensors can be integrated if required, in particular, radio-sensing capabilities enabled by 5G networks. In future, modelling and analysis of sensor data over time is planned to be improved by the use of AI and digital twins.

Orange infrastructure provides a solid core for AI-powered business transformation

Yet while he noted the importance of creating applications based on AI to address customers’ needs, Orange Business CEO International Rob Willcock stressed just how vital the fundamental infrastructure that Orange offered was to coping with the demands of the new workloads that companies were facing. And that both Orange Business and its customers were focused on solving what the business problem actually is.

“If you think about most of the enterprises, they are not going to train models. They’re going to mostly infer models. And for inference, you need [fewer] GPUs [graphics processing units] and slightly different types of GPUs. The conversation with enterprises has always remained about, ‘What is the problem that we’re trying to solve? What is the use case?’ Let’s get together and build that use case.

“Now there is one condition here, in that as agentic AI kicks off … it will require more inference, compute closer to the edge. Also, this is down to what type of agentic use cases you will build, and what their latency budget is in terms of capability. One of the key strengths we bring is the mastery of our infrastructure, which means that we have more cell sites which are very close to any data source, and we have our points of presence in our fixed network. It’s also very close to any data source, and each of that infrastructure is virtualised, which means we can run any service in a point of presence.”

Willcock also stressed how the technologies that Orange Business offers can help create the required customer experiences, evolving from on-premise solutions to cloud-based ones that could offer richer and more personalised experiences to customers. These experiences are further enhanced with AI.

The Orange infrastructure, he noted, is core to all of this, and he highlighted how the company’s infrastructure definition was expanding to create layers of value to help customers stay relevant in their businesses.

Javaid added that the key point was how to ensure trust. “I believe the best place to ensure trust is the ownership of the infrastructure,” he remarked. “Once you own the infrastructure, you know where the data is, where you can access the rights to users to use [data] in a certain place. I think that is the core strength, which is where we would play. I think our customers realise the importance of infrastructure. Maybe that became old-fashioned three years ago. And if you think about our new competition, none of them has infrastructure.”



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Signal’s Creator Is Helping Encrypt Meta AI

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Signal’s Creator Is Helping Encrypt Meta AI


Moxie Marlinspike, the privacy advocate who created the secure communication app Signal and its widely used open source encryption protocol, said this week that his privacy-focused AI platform, Confer, will start incorporating its technology into Meta’s AI systems.

Every day, billions of chat messages sent through Signal, Meta’s WhatsApp, and Apple’s Messages are protected by end-to-end encryption. The feature, which makes it impossible for tech companies and anyone other than the sender and recipient to snoop on your messages, has become mainstream over the past decade. As generative AI platforms explode in popularity, though, people are now also exchanging billions of messages a day with AI chatbots that don’t offer the protection of end-to-end encryption—making it easy for AI firms to access what you talk about.

This is by design, given that platforms often want to train their AI models on as much user data as possible and have made it hard to opt out of having your information used as training data. But as chatbots and AI agents have become more capable, some technologists and companies are pushing to create more constrained and privacy-focused systems.

“As LLMs continue to be able to do more, we should expect even more data to flow into them,” Marlinspike wrote in a short blog post about his collaboration with Meta published on Tuesday. “Right now, none of that data is private. It is shared with AI companies, their employees, hackers, subpoenas, and governments. As is always the case with unencrypted data, it will inevitably end up in the wrong hands.”

Marlinspike wrote that he will “work to integrate Confer’s privacy technology so that it underpins Meta AI.” He also emphasized that Confer, which debuted at the beginning of this year, will continue to operate independent of Meta. The project’s goal, Marlinspike added, is to offer a technology that “allows everyone to get the full power of AI along with the full privacy of an encrypted conversation.”

In 2016, Marlinspike worked with WhatsApp, which is owned by Meta, to roll out end-to-end encryption to more than a billion accounts simultaneously. Over the last year, WhatsApp has introduced a Meta AI chatbot into its app, which isn’t shielded from the company in the same way individual chats are.

“People use AI in ways that are deeply personal and require access to confidential information,” WhatsApp head Will Cathcart wrote on Wednesday on the social media platform X about the collaboration with Confer. “It’s important that we build that technology in a way that gives people the power to do that privately.”

The adoption of encrypted AI is still emerging. The cryptographic schemes used in end-to-end encryption for traditional digital communication aren’t easily or directly translatable into data protections for generative AI. For its part, Confer is still a new project, and Marlinspike’s blog post did not provide specific details about how exactly the collaboration with Meta will work or what the specific goals are for integration.

Neither Marlinspike nor Meta provided WIRED with additional comment ahead of publication.

Mallory Knodel, a cryptography researcher at New York University, says it would be “great for people using chatbots that use Meta AI to have confidentiality and privacy within that exchange.” Crucially, that means Meta would not be able to access AI chat data for training, says Knodel, who along with colleagues recently published a study on end-to-end encryption and AI. “I really hope more AI chatbots adopt this approach.”

Knodel’s preliminary, initial assessments of Confer indicate that the platform isn’t perfect, but is an important example of how to build a private AI chatbot.



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Boots or Trail Runners? Depends if You Want Speed, Durability, or Ankle Support

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Boots or Trail Runners? Depends if You Want Speed, Durability, or Ankle Support


When I started hiking, big leather boots were the only real option. They were burly, stiff, and difficult to break in, but one pair would last you decades. Technology has mercifully caught up, however. If you head to the trails today, most hikers and backpackers are opting for more lightweight, low-cut options. While an influx of new shoes from brands like Hoka, Merrell, Danner, and Salomon has transformed the footwear industry, that doesn’t mean the hiking boot has had its day. It just depends on what you’re looking to do and when you’re doing it.

Which shoes should you pick to go out for the day? I tested countless pairs of great hiking boots, trail runners, and hiking shoes across a variety of terrain, from forest trails and coastal paths to high alpine terrain. To get a better understanding of the differences between the many options available—and which is right for you—I grilled Ingrid Johnson, a leading footwear product specialist at REI. (For what it’s worth, Johnson’s personal recommendation is the Salomon XA Pro).

When you’ve chosen your next pair of trail running shoes (or hiking boots), be sure to check out more of WIRED’s outdoor guides, like the Best Gravel Running Shoes, the Best Merino Wool T-Shirts, and the Best Electric Bikes.

Update March 2026: We added links to recent coverage, added the On Running Cloudrock Low, and updated links and prices.

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Here’s When You Need Boots

If you’re carrying a heavy pack over rough terrain, or if it’s wet or snowy, you need hiking boots. They tend to be higher at the ankle, with stiff midsoles and protective toe caps, and they are generally made from very durable materials like leather and tough synthetic fabrics like Cordura. Hiking boots prioritize stability, protection, and durability.

Boots generally have thick, deep lugs, tougher soles, stronger toe guards, and sturdier ankle support. They protect you from rock impact, uneven ground, moisture, and often colder conditions. The high-cut designs also offer more ankle support, something I found reassuring when coming back from a recent injury.

But don’t think that hiking boot brands are stuck in the dark ages. Borrowing lightweight features and materials from trail running, brands are able to offer technical boots with cushioning, grip, and stability. They’re still heavy, but featherweight compared to a traditional leather boot. Hoka’s Kaha 3 GTX ($240) is one of the best boots available, blending soft nubuck leather, Vibram Megagrip sole, and bags of cushioning. Here are a few other picks:

Perennially popular for good reason, these Salomons boast superb levels of comfort and support without the bulk typically associated with traditional walking boots. They feel like ski boots, but that’s not a criticism; the height and support is most welcome when walking all day carrying a full pack.



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Get Ready for a Year of Chaotic Weather in the US

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Get Ready for a Year of Chaotic Weather in the US


Despite being declared the third-hottest year on record, 2025 was a relatively quiet year for climate disasters in the US. No major hurricanes made landfall, while the total number of acres burned in wildfires last year—a way of measuring the intensity of wildfire season—fell below the 10-year average.

But starting this week, the West is experiencing what looks to be a record-breaking heat wave, while forecasting models predict that a strong El Niño event is likely to emerge later this year. These two unrelated phenomena could set the stage for a long stretch of unpredictable and extreme weather reaching into next year, compounding the effects of a climate that’s getting hotter and hotter thanks to human activity.

First, there’s the heat. Beginning this week and heading into next, a massive ridge of high-pressure air will bring record-breaking temperatures to the American West. The National Weather Service predicts that temperature records across multiple states are set to be broken in dozens of locations, stretching as far east as Missouri and Tennessee. The NWS has issued heat warnings for parts of California, Arizona, and Nevada, as well as fire warnings for parts of Wyoming, Nebraska, South Dakota, and Colorado.

“This will be the single strongest ridge we’ve observed outside of summer in any month,” says Daniel Swain, a climate scientist at the University of California Agriculture and Natural Resources.

The other remarkable thing about this heat wave, Swain says, is just how long it’s going to last. “This is not a day or two of extreme heat,” he says. “We’ve already in some of these places been seeing record highs every day for a week, and we expect to see them every day for another at least seven to 10 days.” The later end of March will be much more intense, with temperatures in some places breaking April and May records. “There aren’t that many weather patterns that can result in an 85- or 90-degree temperature in San Francisco, Salt Lake City, and Denver in the same week.”

This late winter heat wave is adding on to an already warm winter in the West—with big implications for the summer. A month ago, snowpack levels across multiple states were at record lows thanks to warmer-than-average temperatures. According to data provided by the Department of Agriculture, snowpack levels were still sitting below 50 percent of average across many Western states. Snowpack is a critical natural reservoir for rivers in the West; between 60 to 70 percent of the region’s water supply in many areas comes from melting snow. Low snowpack is a bad sign for already-stressed rivers like the Colorado, which supplies water for 40 million people in seven states.

The ongoing heat wave, Swain says, will more than likely make conditions even worse. “April 1st is typically the point at which snowpack would be, at least historically, at its peak,” he says. Even if temperatures cool off until summer, these low snowpack levels are also a worrisome sign for the upcoming fire season. Snow droughts like the one the West is experiencing can dry out soil, kill trees, and lessen stream flow: ideal conditions for a wildfire to grow. Meanwhile, the water supply in the Colorado River could drop even lower. States that rely on the river are already facing a political crisis as they attempt to renegotiate water rights; a drought would only up the ante.

Then there’s El Niño. Last week, the National Weather Service announced that there was more than a 60 percent chance of an El Niño event emerging in August or September. Various weather models suggest that this El Niño could be particularly strong. While we likely won’t know for sure until summer, “the fact that [all the models] are moving upwards is worth watching,” says Zeke Hausfather, a research scientist at Berkeley Earth.



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