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Inserting AI into cyber awareness | Computer Weekly

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Inserting AI into cyber awareness | Computer Weekly


The concept of security awareness training is traditionally one of static procedures, including online training and tests, phishing simulations, and physical elements such as posters and displays.

This is all practical for compliance, but does this concept move with the times? In a world where AI is king, how does awareness training fit with this technology trend? As an example, delegates at KnowBe4’s recent user conference in London heard how the company’s more AI-driven direction is taking shape.

Increase in agents

CEO Bryan Palma predicts that AI would lead to an increase in the number of people and agents saying that “AI makes us more productive”, and with the number of agents being deployed in cyber security increasing. This could result in fewer people being employed; however, the attitude at KnowBe4 is to train the workforce regardless of whether they are man or machine.

“We don’t care as, ultimately, we’re going to prepare your organisation and your workforce to be trained correctly and be an advantage for you in the market,” he says. “Now it is probably 100% humans we train and zero agents, tomorrow it may be 60 humans and 65 agents – we’re not going to care.”

That movement towards agents, and supporting them as much as employees, is particularly forward-looking as the adoption of AI-based options increases. Palma claims that this adoption of support for agents is “about security culture, and that is really the outcome that we’re trying to build”.

He says: “The reality is that agents will be part of your security culture, and bots will be part of your world. If we turn the clock forward a few years, you will have multiple bots that work for you, and you’re going to tell them to do things, and they will work independently, and instead of managing only people, you’re going to need to manage bots as well.”

This move is all about culture, and agents have to be part of that culture “just as humans would be”, he explains.

Workforce trust management

Palma states that the company’s direction is towards the concept of “workforce trust management”, an extension of the original security awareness training and the more commonly used term “human risk management”.

He explains that workforce trust management considers autonomous security, which governs and trains both humans and AI agents, as the workforce will be diverse: “You need to protect them all, as each can be a vulnerability.”

The obvious question is how AI and automated functions are changing both workforce trust management and KnowBe4’s core awareness and training mission? Sitting with Palma, Computer Weekly had the opportunity to ask him about this move towards automation and if there was enough of a grasp of the roll-out of automated tasks in the way that KnowBe4’s technology works.

Palma says the company was thinking about it and developing around it, and then when he joined the firm, he realised both the impact of this from other things that he has done and the need to accelerate development.

“I’ve put more focus on it; I’m putting more investment behind it. I want to accelerate what we’re doing, but we have six agents in the market – we were already doing this, and it becomes critical because it just allows our system to run better,” he says.

Is there more demand from customers for that kind of automation in a workforce trust management offering? He explains that one of its agents creates a phishing landing page to save time for the IT and cyber security teams to build new versions of the phishing tests continually.

Donna Huggett, information security education and awareness manager at Belron – the parent organisation of Autoglass and Safelite – tells Computer Weekly that she uses KnowBe4 for phishing simulations. The AI-enabled technology “actually helps us massively cut down quite a huge chunk of work”, as time was previously spent on developing templates and choosing the right one to use, the options in the AIDA technology do the work for you.

She also said this determines the level of phishing message to be sent to an employee, for those who need to be challenged more and who will receive slightly harder emails. “And that’s all automated now, so that’s a massive help,” she says.

Paul Maxwell, cyber security engineer at retailer Poundland, says he primarily uses KnowBe4 for phishing simulation, and used 115 templates, but found that some were no longer working. This required new templates to be built, and it “was adding 35 hours a month” to his workload as users became savvier, and he needed to create new emails.

“I spent a good couple of hours at night, just thinking ‘That’s a good one, that’s going to catch people out’. With that kind of stuff, you can’t just go half measure, you’ve really got to try and catch them out,” he says. “Because if you don’t catch them out, you don’t help them learn.”

He explains that the most effective options were those that appeared to come from HR, such as clicking to claim annual leave, and finance and IT issues, including updating to Windows 11. However, the staff engagement has seen an increase in reported phishing attacks. While Maxwell admits that each alert takes time to investigate, he acknowledges that the platform has been really helpful.

“This is exactly what I need: firstly to help me move security forward in the business, but also to be able to take a step back and look at other areas I need to focus on,” he adds.

Automated agents

In terms of automated agents, Computer Weekly asked Palma if the intention was to add machine learning to enable the examples above, and if it could get to the level where it could replace the practitioner’s need to do awareness training by determining the right campaign for employees?

Palma explains that people are overlooking this link and are moving directly to AI, while the human link is vital; there is machine learning involved. “Everybody wants to think GenAI, everybody wants to think next generation: we’ve had lots of machine learning and regular vanilla AI for a long time, and that’s still very meaningful and that still does a lot of the work, but conceptually it will absolutely look and say, ‘Hey, these are the mistakes you’re making’, or ‘These are the mistakes the system is making’ and how you solve that.”

Palma says that the development of agents has increased over the past year, and he sees a future where “our email, our training, our compliance is all going to be in one single platform”, which will allow KnowBe4 to add in components and capabilities as it moves forward.

Different-sized businesses

Palma also discussed whether small- and medium-sized enterprises (SMEs) are more adaptable to a changing technology concept, compared to a large organisation that has been retrospectively building in security since the 1990s.

“I think the bigger organisations have more people, they have more process, they tend to move slower,” he says. “The smaller organisations are going to be very efficient – among many of our SMEs, they don’t have a CISO, and they don’t have an information security department.

“Now, if they have three or four agents that can help them around workforce trust, they’re going to be really happy about that. So, I think adoption at that part of the market is going to be faster and quicker.”

This move to offer automated technologies is one where the company can move with the times, but the question is how adaptive are the practitioners to this new form of technology to do this straightforward task? Creating phishing templates is time-consuming, and creating new emails takes time and effort, and we have not really begun considering the energy required to filter through the phishing simulation results.

It is interesting to see this adoption of the newer ways of working, and perhaps the next step will be for practitioners to go all in on an agentic approach. Being able to offload a cumbersome task and see the results without hours of extra work would surely be worth the effort.



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‘STAGED’: Conspiracy Theories Are Everywhere Following White House Correspondents’ Dinner Shooting

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‘STAGED’: Conspiracy Theories Are Everywhere Following White House Correspondents’ Dinner Shooting


In the immediate aftermath of the attack on the White House Correspondents’ Dinner on Saturday night, influencers, pundits, and random posters lit up social media platforms like X, Bluesky, and Instagram with conspiracy theories about the attack and the alleged shooter.

Both left and right-wing accounts claimed, without evidence, that the attack was staged.

President Donald Trump, Vice President JD Vance, and dozens of other high-profile administration officials and journalists were attending the dinner at the Hilton hotel in Washington, DC, when a suspect, later identified by media reports as Cole Tomas Allen from California, allegedly ran past security towards the event. He was detained by law enforcement while the president and vice president were evacuated. Police said that they believe Cole acted alone, but did not expand on who his intended target was or what his motive may have been. “We believe the suspect was targeting administration officials,” acting attorney general Todd Blanche told NBC’s Meet the Press on Sunday morning.

On Bluesky, which has a predominantly left-leaning user base, many people simply wrote the word “STAGED” over and over again, echoing the response to the Trump assassination attempt in Butler, Pennsylvania in 2024.

On X, many claimed the shooting was staged as a way to bolster support for Trump’s plan to build a new ballroom in the White House. The president referenced the ballroom in a press conference after the incident and a Truth Social post on Sunday morning. Many prominent online Trump boosters echoed the need for the ballroom, including far-right podcaster Jack Posobiec, Libs of TikTok creator Chaya Raichik, and Tom Fitton, the right-wing activist who runs Judicial Watch.

Their quick response, conspiracy theorists claimed, was evidence of a coordinated campaign following the shooting. “Is this another staged event,” one X user asked in a post that has been viewed more than 5 million times.

Other social media users who claimed the incident was staged pointed to a Fox News clip that featured the station’s White House correspondent Aishah Hasnie speaking from the Hilton hotel. Hasnie told viewers that prior to the shooting, press secretary Karoline Leavitt’s husband allegedly told her “you need to be very safe,” before the call was cut off.

“Fox News just cut one of their reporters off as they seemed to indicate the shooting was a pre-planned false flag,” one X user wrote in a post that has been viewed more than 2 million times. Hasnie later clarified in an X post that her cell service had cut out in a location with notoriously bad service, adding: “He was telling me to be careful with my own safety because the world is crazy. He was expressing his concern for my safety.”

“I don’t want to be fomenting conspiracies,” wrote Angelo Carusone, the chair and president of Media Matters, on Bluesky about the Fox News interview. “But I mean…this was super weird. Super weird.”

Leavitt herself was also the focus of conspiracy theories after she said “shots will be fired” in an interview ahead of the dinner, referring to the jokes Trump was scheduled to deliver. Following the attack, X users claimed the comment was “strange,” “sus,” or a “curious choice of words,” while sharing memes that suggested the shooting was staged. At least one mainstream outlet appeared to amplify the conspiracy theory as well, describing Leavitt’s comment as “eerie” and “bizarre.”





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Your Kindle Is Better With Accessories. Here’s Where to Start

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Your Kindle Is Better With Accessories. Here’s Where to Start



Kindle Holders

Hate holding up your Kindle? Or struggle with chronic pain that makes holding it feel terrible? These holders will literally take the weight out of your hands.

Lamicall

Gooseneck iPad Holder

This holder works for Kindles and tablets alike, and even my Nintendo Switch. The clamp base lets you attach it to tables and furniture, and it’s easy to position in front of or even above you if you wanted to lie down and read.

Lamicall

Tablet Pillow Stand Holder

If you want something that’s freestanding, this pillow tablet stand holder works great for a Kindle. I use it on the couch, and I can sit up or lounge back and adjust the stand arm to suit my position. There are also two built-in cup and snack holders. Lamicall says they’re food safe, but I just use it to hold my tea mug and phone.


A Freestanding Charger

Looking to keep your Kindle charged without adding another cord to the floor of your desk or bedside table? Same. Here’s a more stylish solution if you have one of the Signature editions.

Anker

Wireless Charging Dock for Kindle

This wireless charging dock is made by Anker for Kindles, specifically for Kindle Paperwhite and Colorsoft’s seven-inch Signature editions. Those versions have wireless charging capabilities, and this stand takes advantage of that with charging coils that line up with the back of the Kindle, where the wireless charging is. You’ll want to take off any MagSafe cases; leaving mine on made the little light on the charging dock flash until I took it off.


A Kindle Page Turner

The hottest new item to get as a Kindle lover is a page turner. They’re especially handy for holders like the ones above, where your hands aren’t already on the device, and can make for a great accessibility accessory for readers with different needs.

My biggest irritation with these devices so far is that you have to charge them both individually, and if one runs out of battery, the whole thing is useless. I also don’t love that the turner does tend to block at least one letter while I read, and you can’t place it on the lower or upper margins since it’ll activate the menus instead of turning the page. Still, it makes reading ultra comfortable, especially for my strained wrists.

Here’s my favorite one so far, that’s been solid at holding a charge, and next I’m testing this remote ($15) with a wearable ring clicker instead of a remote.



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California Engineer Identified in Suspected Shooting at White House Correspondents’ Dinner

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California Engineer Identified in Suspected Shooting at White House Correspondents’ Dinner


A 31-year-old engineer and computer scientist was identified by media reports and President Donald Trump as the suspected shooter at the White House Correspondents Dinner on Saturday night.

Cole Tomas Allen, of Torrance, California, was apprehended following the firing of shots at the Washington Hilton, where Trump was scheduled to deliver remarks to a ballroom full of journalists, cabinet officials, and Hilton staff. Allen’s name surfaced in media reports shortly before Trump posted two photos of a suspect following his apprehension. The person in the photos Trump posted matches photos of Allen.

In dramatic scenes, several shots were heard outside the ballroom, after which Trump and Vice President JD Vance were immediately rushed off the stage by the United States Secret Service. In the immediate aftermath of the shooting incident, it briefly appeared as if the event would proceed—Trump posted “LET THE SHOW GO ON” on Truth Social—but the event was eventually shut down.

According to the Metropolitan Police Department, the suspect “charged” a Secret Service checkpoint at the Hilton hotel, and was intercepted by agents. MPD interim chief Jeffery Carroll said the suspect was carrying a “shotgun, handgun, and multiple knives.”

At a White House press conference following the shooting, Trump said one United States Secret Service agent was shot but saved from serious injury by his bulletproof vest. Trump said the agent, who was not named, is “doing great” and in “great shape.” No other injuries were immediately reported.

The suspect was later transported to a local hospital “to be evaluated,” according to Carroll, who said he appears to be a “lone actor.”

Around the time Trump’s press conference began on Saturday night, he posted a picture on his Truth Social account appearing to show the suspected shooter on the ground, with his hands restrained behind his back, and a foil warming blanket covering the lower half of his body.

A WIRED review of public databases shows a seemingly minimal online presence associated with Allen’s name. According to his LinkedIn profile, he graduated from Caltech in 2017 with a bachelor’s in mechanical engineering and from California State University Dominguez Hills in 2025 with a master’s in computer science. An apparent photo of Allen that appears on Caltech’s website identifies him as a member of the school’s Mechanical Engineering 72 class, described by the school as a “two-term engineering design lab” for building robots and autonomous vehicles. His name is also listed in a 2025 Dominguez Hills graduation program. A search in a public facial recognition database returns only two images, both apparently of him as an undergraduate.

According to the alleged shooter’s LinkedIn profile, he has been employed part-time since March 2020 at C2 Education, a private company that helps students prepare for the SAT and ACT exams. In December 2024, C2 Education said in posts on LinkedIn and Facebook that he was the company’s “December Teacher of the Month.”

Since 2018, the suspected shooter has self-identified on his LinkedIn profile as a “self-employed” indie game developer. He appears to have released an “atomic fighting game” called Bohrdom on Steam in 2018. The game was advertised using accounts on YouTube and X that appeared to have little to no following. The caption for a trailer of the game describes it as a “non-violent, skill-based, asymmetrical fighting game loosely based on a chemistry model that is itself loosely based on reality.”

C2 Education and did not immediately respond to requests for comment. When reached for comment, the Metropolitan Police Department referred WIRED to a video of its public press conference.



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