Tech
Protecting the defenders: Addressing cyber’s burnout crisis | Computer Weekly
Nobody embarks on a career in cyber security expecting an easy ride. It’s widely recognised that protecting critical digital infrastructure is high-pressure and high-stakes work.
For many of us, that’s part of the buzz. Every day, we tackle complex challenges, address high-stakes problems, and (hopefully) make a real difference – but who will protect cyber professionals from the risk of burnout?
It seems to me that this industry continues to reward heroic and even superhuman effort, but often fails to take into account the limits of human resilience. Think, for example, of the brutal all-nighters pulled by incident response teams, often for several consecutive nights.
This profession faces a burnout crisis, and the warning signs have been sounding loud and clear for some time now.
Back in 2023, market analyst firm Gartner predicted that by 2025, nearly half of cyber security leaders would change jobs, with 25% of these taking different roles entirely due to work-related stress. In a 2024 survey conducted by the Chartered Institute of Information Security (CIISec), over half (55%) of respondents reported that the stress of the job interferes with their sleep and keeps them awake at night. And the 2024 Workforce Study from industry membership organisation ISC2 revealed a four percentage-point dip from the previous year’s study in favourable job satisfaction rate, down to 66%.
How can we do better?
We have to do better. To my mind, a good first step would be a more general acknowledgement that various factors have combined to create the perfect recipe for mental and emotional exhaustion in cyber security professionals.
For a start, there’s the constant pressure exerted by an increasingly perilous threat landscape. Then there’s the strain of persevering in the face of skills gaps and budgetary constraints. And that’s not to mention the challenge of managing the expectations of colleagues from elsewhere in the organisation, who struggle to understand that the success of an IT security team is defined not by a total absence of cyber attacks (improbable), but by that team’s response to attacks (inevitable).
In short, burnout is not a weakness, but a consequence of unsustainable work conditions. Recognising that fact is a vital first step towards meaningful change.
From there, we must take action. It’s no secret that we are navigating an environment that’s only getting noisier in terms of the frequency and increasing sophistication of attacks. But that’s just a symptom of a deeper root cause – the way CISOs and their teams work is no longer effective. We’ve been taking an old approach to a new world and it’s unsustainable. We need to entirely rethink how we secure our IT infrastructure.
As a CISO, this is a topic I think about a great deal. A responsible CISO is someone who protects their team members from the risk of burnout and this is a topic I have previously covered for Computer Weekly. As I wrote back in 2023, a big part of my role is ensuring that our incident response plans include adequate provisions for the humans working on the frontline, safeguarding their resilience and their ability to ‘bounce back’ once a high-pressure situation has been resolved.
The answer, in part, lies in using the latest technologies to keep team members in the loop. This is a culture that values agility and creative problem-solving, but doesn’t always provide employees with tools that give them the insight and context they need to put those skills to the test and flex their decision-making muscles.
In this noisy environment, we must use smarter technologies to filter the noise, amplifying the most serious alerts and muffling unimportant ones. When those serious alerts can be heard, we can prioritise our responses accordingly. Behavioral analytics and AI-driven insights play a big role here, helping surface anomalies and trends that warrant investigation.
Security teams may face thousands of alerts each day but can investigate only a fraction, leaving critical ones missed and energy wasted on false positives. The right tools focus human effort where it has the greatest impact.
Staying sharp and resilient
Organisations urgently need adaptive security strategies that evolve as fast as attacks do. This enables IT security teams to keep one step ahead, stay in control and remain sharp, responsive, and resilient against burnout.
This is particularly important at a time when the barrier to entry for cyber crime is dropping fast, allowing far more malicious actors to get involved, regardless of their levels of technical skill. In Elastic’s 2025 Global Threat Report, we saw a 15.5% increase in generic threats, a trend likely fueled by adversaries using large language models (LLMs) to quickly generate simple but effective malicious loaders and tools.
That means that the volume and variety of malware that organisations face is increasing dramatically. For that reason, they must rely less on static signatures to guide their responses and more on behavioural analytics and AI-driven detection to automatically identify and stop the flood of novel threats at scale.
The cyber security profession attracts some of the smartest, most tenacious, and most results-driven individuals in today’s workforce – and companies regularly send these people into battle with outdated weapons. Instead, they should equip them with newer tools that not only take some of the strain involved in the work, but also help them to finetune their responses.
Protecting cyber security professionals from burnout will make a significant contribution to any organisation’s overall security posture. In today’s cyber security environment, resilience should not only mean defending networks, but also protecting the defenders themselves.
Tech
Everyone Speaks Incel Now
At the beginning of the year, The Cut kicked off a brief discourse cycle by declaring a new lifestyle trend: “friction-maxxing.”
The idea, in a nutshell, is that people have overconvenienced themselves with apps, AI, and other means of near-instant gratification—and would be better off with increased friction in their daily lives, which is to say those mundane challenges that ask some minor effort of them.
Whatever your feelings on that philosophy, the use of “maxxing” as a suffix assumed to be familiar or at least intelligible to most readers of a mainstream news outlet is evidence of another trend: the assimilation of incel terminology across the broader internet. The online ecosystem of incels, or “involuntarily celibate” men, is saturated with this sort of clinical jargon; its aggrieved participants insulate, isolate, and identify themselves through in-group codespeak that is meant to baffle and repel outsiders. So how did non-incels (“normies,” as incels would label them) end up adopting and recontextualizing these loaded words?
Slang, no matter its origins, has a viral nature. It tends to break containment and mutate. The buzzword “woke,” as it pertains to our current politics, comes from African American Vernacular English and once referred to an awareness of racial and social injustice—this usage dates to the middle of the 20th century, preceding even the civil rights movement. But the culture wars of this century have turned “woke” into a favorite pejorative of right-wingers, who wield it as a catchall term for anything that threatens their ideology, such as Black pilots or gender-neutral pronouns.
Back in 2014, the eruption of the Gamergate harassment campaign set the stage for a different linguistic realignment. An organized backlash to women working in the video game industry, and eventually any sort of diversity or progressivism within the medium, it exposed a vein of reactionary anger that would gain a fuller voice during Donald Trump’s 2016 presidential campaign. This was a period when many in the digital mainstream got their first taste of the trollish nihilism and invective that fuels toxic message boards such as 4chan and gave rise to a network of anti-feminist manosphere sites collectively known as the “PSL” community: PUAHate (a board for venting about pickup artists, it was shut down soon after the 2014 Isla Vista killing spree carried out by Elliot Rodger, who frequented the forum), SlutHate (a straightforward misogyny hub), and Lookism (where incels viciously critique each other’s appearance).
Lookism, named for the idea that prejudice against the less attractive is as common and pernicious as sexism or racism, is the only forum of the PSL trifecta that survives today, and while we don’t know who coined the “maxxing” idiom, it’s the likeliest source for the first verb with this construction. “Looksmaxxing,” which borrows from the role-playing game concept of “min-maxing,” or elevating a character’s strengths while limiting weaknesses, became the preferred expression for attempts to improve one’s appearance in pursuit of sex. This could mean something as simple as a style makeover or as extreme as “bonesmashing,” a supposed technique of achieving a more defined jaw by tapping it with a hammer.
If the 2000s introduced people to pickup lingo like “game” and “negging,” the 2010s ushered in language that extended the Darwinian vision of the dating pool as a cutthroat and strictly hierarchical marketplace. “AMOG,” an initialism for “alpha male of the group,” gave us “mogging,” a display where one man flexes his physical superiority over a rival. An ideally masculine specimen might also be recognized as a “Chad,” who allegedly enjoys his pick of attractive partners, while a Chad among Chads is, of course, a “Gigachad.” Women were disparaged as “female humanoids,” then “femoids,” and finally just “foids.”
Tech
OpenClaw Users Are Allegedly Bypassing Anti-Bot Systems
In San Francisco, it feels like OpenClaw is everywhere. Even, potentially, some places it’s not designed to be. According to posts on social media, people appear to be using the viral AI tool to scrape websites and access information, even when those sites have taken explicit anti-bot measures.
One of the ways they are allegedly doing this is through an open source tool called Scrapling, which is designed to bypass anti-bot systems like Cloudflare Turnstile. While Scrapling, which was built with Python, works with multiple types of AI agents, OpenClaw users appear to be particularly fond of the software. On Monday, viral posts promoting Scrapling as a tool for OpenClaw users started to spread on X. Since its release, Scrapling has been downloaded over 200,000 times.
“No bot detection. No selector maintenance. No Cloudflare nightmares,” reads one viral post this week about the open source tool. “OpenClaw tells Scrapling what to extract. Scrapling handles the stealth.”
Cloudflare is not enthused. The company already blocked previous versions of Scrapling, since users of the open source software kept trying to get around anti-scraping protections. This week, the company was working on a patch for Scrapling’s most recent iteration. “We make changes, and then they make changes,” says Dane Knecht, chief technology officer at Cloudflare. He says the company’s trove of website data and its ability to track trends has given it the upper hand.
“We already had a signal that they’re starting to get a higher ability to get around us,” says Knecht. “The team of security operations engineers had already been working on a new set of mediations.”
Large language models were trained on the corpus of the internet—and the process involved a lot of scraping. In some sense, Scrapling users are following in the footsteps of the original model builders, but on a more individualized scale.
Over the past few years, website owners have attempted to put up additional anti-bot protections, either to block software like Scrapling or to find a way to make money off of the bots trying to access their sites. In turn, Cloudflare has been working overtime to keep blocking increasingly powerful bots attempting to get around these protections.
In July 2024, Cloudflare started to offer its customers additional tools that block AI crawlers, unless the bots pay for access. In less than the span of a year, the company claims to have blocked 416 billion unsolicited scraping attempts.
“I Didn’t Know What I was Getting Into”
As Scrapling gained traction in recent days, crypto enthusiasts capitalized on the attention by launching a $Scrapling memecoin. Karim Shoair, who claims to be the sole developer of Scrapling, posted about the memecoin on X (those posts have since been deleted). After the price skyrocketed for around five hours, $Scrapling quickly fell off a cliff as users sold off their stakes. “Bunch of fucking scammers,” reads one comment on the Pump.Fun site that hosts the coin.
“I didn’t know what I was getting into when people made that coin and I endorsed it,” says Shoair, in a direct message with WIRED. “But once I knew, I didn’t want any association with it and the money I withdrew before will go to charity, I won’t benefit from it in anyway. Or maybe just leave it to be wasted.”
In the fallout of this event, the unofficial GitHub Projects Community account, which has over 300,000 followers on X, deleted its posts from this week highlighting Scrapling’s open source software, and appeared to distance itself from the project. “We do not support, promote, or engage in crypto assets, token offerings, trading activity, or crypto-based fundraising,” it said in a post late Monday night.
Putting the crypto forays aside, most software leaders continue to see agents and autonomous AI tools as the future of the web. Even Knecht from Cloudflare, whose work includes blocking bots from nonconsensual scraping, wants to build toward a world where humans and agents benefit from online data and the wishes of website owners are respected. “I see a path forward for an internet that is both friendly to agents and humans,” he says.
This is an edition of Will Knight’s AI Lab newsletter. Read previous newsletters here.
Tech
The AirPods Pro 3 Are $20 Off
Looking for a new pair of earbuds to pair with your favorite iPhone or iPad? Right now, you can grab the Apple AirPods Pro 3 for just $229 on Amazon or Best Buy, a $20 break from their usual price. They’re our favorite wireless headphones for iPhone owners, with great noise-canceling, easy connectivity, and unique features like heart rate and live translation.
The active noise-canceling on the third generation AirPods Pro has improved a great deal, with our reviewer Parker Hall comparing them to the Bose QuietComfort Ultra 2 Earbuds when it comes to filtering out all but the highest frequency, loudest noises. The improved ear tips, now lined with foam, are more comfortable and fit better in smaller ears, with four different sizes to choose from. They also have better sound isolation, which improves the noise canceling and transparency mode performance noticeably.
While Android owners have a variety of choices when it comes to earbuds and headphones, iOS users will appreciate the extra features specifically built for anyone in the Apple ecosystem. If you’re into running with minimal devices, the AirPods Pro 3 can actually take your heart rate through your ears, a neat trick that we found surprisingly consistent with other fitness trackers. Another unique feature, live translation, will bring up the Translate app on iOS and relay what someone else is saying directly into your ears in your own language. Once again, we were impressed by how fast and accurate the system was, and as more languages are added it will become even more useful.
We really only had two minor complaints about the AirPods Pro 3, one of which was that the default EQ is a bit V-shaped, with a slightly overdone bass that’s either really appealing or slightly grating. Thankfully you can tweak your EQ in Spotify or Apple Music to dial in that experience. The other issue is that these have limited compatibility with Android devices, so if you’re on a Samsung or Pixel, you’ll want to check out our other favorite earbuds. For iPhone and iPad owners looking for the latest and greatest for their listening experience, the discounted AirPods Pro 3 are an excellent choice.
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