Business
Townhouse: Nail salons overlooked by male-led investment for decades
Nail salons are next in line for Starbucks-style expansion after decades of being overlooked by investors, the boss of the UK’s largest luxury chain has said, after clinching a £130 million valuation.
Townhouse, which runs 40 luxury nail salons in the UK, said it was targeting hundreds of new franchised sites after securing backing from the US private equity firm behind the Burger King and Tim Horton chains in China.
The new investment from Cartesian Capital will propel the expansion of the business, which was founded in 2018 by Juanita Huber-Millet and headed up by her husband and chief executive Jonathan Millet.
Mr Millet said it was capturing a turning point in the nail care industry, which is highly fragmented and has been typically under-invested in compared with other services.
“I think there is probably an element of beauty services overall being overlooked,” he told the Press Association.
“I would say there is a little bit of an element of, historically, 20, 30 years ago, finance and capital being very dominated by men, and this being a sector that primarily serves women.
“So if you’re a male private equity investor maybe 15 or 20 years ago then maybe it wasn’t front and centre of your mind as something to invest in.”
He made comparisons with industries such as coffee houses, hotels, gyms and sandwich shops, which have all expanded with the emergence of chains over recent decades.
Other parts of the beauty salon sector, such as waxing and massages, have started to grow with brands “delivering that Starbucks-esque experience” after years of the beauty services industry “lagging behind”.
Meanwhile, there are no major nail salon chains in the UK, with Townhouse entering a market that is typically led by independent and boutique shops.
Mr Millet also said the nail industry has been plagued with poor working conditions for staff, a lack of employment contracts, and even cases of modern slavery.
“In our industry there has historically been quite a lot of exploitation of workers,” he told the Press Association.
“When Covid hit, there were a lot of people in the industry who didn’t have contracts, who were just being paid cash in hand, so they didn’t get government relief.
“And we still see a lot of people, as we’re recruiting, who have worked in the industry and not had contracts – all the way through to, less pervasive but there, some elements of trafficking and indentured labour.”
Townhouse says it offers its nail technicians above-market pay, private healthcare, paid leave and structured career progression, including in the US, where it currently has a handful of stores.
The business has signed up major franchisees, with about 149 sites committed over the next five years, and another roughly 350 in advanced negotiations.
It said this would bring the chain to about 500 salons internationally and create an estimated 5,400 jobs.
Mr Millet said Townhouse sits in the “premium to luxury part of the market” with prices ranging from about £30 to £100 for each treatment.
He suggested that nail care was “more resilient” to economic downturns, adding: “We see people who may need to cut down in some parts of their lives really keep up their beauty regime because it’s that small moment of luxury.”
“It’s not affordable for everyone, but it’s a price that people are willing to pay.”
The chain is predominately focused in London but has also opened salons in cities including Manchester, Bristol and Leeds.
Business
Spirit Airlines could shut down overnight. Here’s what travelers need to know
Spirit Airlines check-in Kiosks sit idle at Oakland International Airport on August 13, 2025 in Oakland, California.
Justin Sullivan | Getty Images
Spirit Airlines could shut down as early as 3 a.m. ET Saturday, according to people familiar with the matter. The carrier has failed to secure a financial lifeline to continue operating, though it hasn’t commented on the potential shutdown or its plans.
About 290 Spirit flights are scheduled for Saturday, according to aviation site Flightradar24. Another 381 are scheduled for Sunday.
Travelers with Spirit tickets could be understandably rattled. While there have been some U.S. airlines to shut down in recent years, the budget carrier is larger than most recent airline failures and links major cities like New York, Miami, Detroit and Los Angles — and many others in between — with its Airbus jets.
Here’s what travelers need to know:
You have a Spirit ticket. What should you do?
Immediately? Nothing.
Travelers who are booked on a Spirit flight, like this CNBC reporter is for later this month, are likely to receive a refund if they purchased tickets with a credit card.
If the ticket was bought with a debit card or with loyalty points, however, the chances of recovering funds are slim to none, said Henry Harteveldt, founder of Atmosphere Research Group, a travel consulting firm.
“If you’re holding a reservation for a flight on Spirit don’t proactively cancel it. Wait for the airline to announce it is shutting down,” he said.
Would Spirit be able to help you at the airport?
Don’t count on it.
Spirit has declined to comment on a potential shutdown. If it confirms an end to operations, the carrier will most likely have information on its website about travelers’ next steps.
Harteveldt said travelers shouldn’t go to the airport expecting to find Spirit staff in the event the airline ceases operations. Call centers are likely to be overwhelmed if they are still staffed.
That could leave passengers with fewer answers than they’d like, but other airlines are likely to help assist affected customers.
Airlines that offer last-minute fares, likely with some discounts, will be available to travelers at airport ticket counters.
How can another airline help?
United Airlines, JetBlue Airways, Frontier Airlines and American Airlines are among the carriers that have said they are ready to assist Spirit customers and crews if the carrier shuts down.
That could mean scheduling additional flights to carry the stranded passengers, similar to what they do during a hurricane or other natural disaster.
Why could Spirit shut down?
Spirit, known for bright yellow planes, low fares and fees for everything else, had been successful for years, but this week it’s been on the brink of liquidation after failing to reach a deal with bondholders for a $500 million government bailout from the Trump administration.
Last year Spirit filed for its second bankruptcy in less than a year, though it’s had a host of problems even before then.
A plan to be acquired by JetBlue was blocked. Rising costs upended its business model. An engine defect grounded dozens of its planes. And, more broadly, upscale travel became more popular with consumers, driving airline profits.
At the same time, big, legacy airlines were selling their own basic economy fares that were similar to what Spirit was offering, but with bigger networks.
What does this mean for travel going forward?
Airlines have been adding flights since Spirit’s bankruptcy filing last year on some of its routes and at major airports. They’re likely to keep doing so.
Experts have said they expect fares to rise, at least in some markets, if the discounter goes away, even though the carrier has shrunk substantially.
Business
Middle East crisis: Air India to make food optional, help cut price of tickets – The Times of India
NEW DELHI: Desperate times call for desperate measures. Full service Air India is planning to make meals optional on its domestic and short international (under two hour) flights. Once this “unbundling” rolls out in the next month or two, passengers opting out of meals could have upwards of Rs 250 shaved off their ticket price. While this move, say people in the know, is “on the anvil,” the airline is looking at several other unprecedented measures to fly through the severe cost-revenue turbulence caused by the unending West Asia war.While not opting for meals could lead to slightly cheaper economy tickets, AI is looking at unbundling lounge access for business class passengers because those opting out of this, could get their tickets cheaper. On an average, lounge operators charge Rs 1,100-1,400 per user at metro airports and Rs 600-700 at non metros.The average spend is about Rs 1,000 per lounge. Many business class flyers are frequent travellers who just make it to airports in time for their flight and do not head to the lounge. If unbundled, this could be a saving in their ticket cost. Banks have been reducing lounge access for credit card users for the same reason to cut their costs.“From Day One, Air India has had meals bundled in its ticket price. Now the way aviation turbine fuel (ATF) price is rising and the rupee crashing since Feb 28, ticket prices are going up. India is a price-sensitive market and raising fares beyond a point leads to a fall in traffic with many opting to travel by train or road. This has led to the rethinking to unbundle meals on some flights. Other steps are also being considered,” said people in the know.Several airlines globally have over the past few years unbundled their onboard offerings. Many international full service airlines offer a basic meal in economy while giving the option of buying gourmet meals at an additional cost. Ditto for alcoholic beverages, with cheaper beer and wines being given at no extra cost while the others being charged for. “For passengers, the distinction between full service and low cost airlines is blurring very fast,” said an industry old-timer.
Business
Tree surgeon thought he was ‘going to die’ during powerline electric shock
A tree surgeon said he thought he “was going to die” when he suffered a powerful electric shock from an overhead line while clearing hedges in Wiltshire.
Joshua Pocknell was working just after midnight on the A3102 near Royal Wootton Bassett when the mobile lighting tower he was pushing touched an 11,000 volt overhead powerline.
The 26-year-old was seriously injured and taken to hospital, where he spent the next five weeks, workplace watchdog the Health and Safety Executive (HSE) said.
“My whole body locked and I felt hot and cramping,” Mr Pocknell said of the shock.
“I could hear the electricity in my head and thought I was going to die.
“I hit the floor and passed out, still cramping.
“I later discovered a hole had burnt through my arm and hip all the way to the bone.”
More than two years after the incident on January 19 2024, the tree surgeon said he still experiences “considerable pain”.
“My injuries were complex and challenging and there were five or six different surgeons involved in my treatment,” he said.
“I still experience considerable pain and strange bodily sensations, including nerve pain and itching.
“This incident has torn the life from beneath me and I don’t think I will be able to return to the job that I used to love.”
The regulator said it investigated the incident and found Mr Pocknell’s employer, Upton Specialised Tree Services, did not properly plan for or risk assess the dangers posed by overhead power lines.
The firm did not put up barriers or provide training in operating the mobile lighting tower.
Upton Specialised Tree Services pleaded guilty to the charge of breaching Regulation 14 of the Electricity at Work Regulations 1989 by virtue of Regulation 3, the HSE said, and was fined £60,000 and ordered to pay £6,237 in costs at Bristol Magistrates’ Court on Friday.
HSE inspector Tom Preston said: “Joshua is lucky to be alive.
“Overhead electrical power lines present extreme risks to workers, but the risks can and must be controlled.
“Work near overhead power lines should only be carried out where it can be done safely, following a suitable risk assessment, the use of barriers or safety zones, and proper training on the equipment being used.
“In this case, a worker sustained severe injuries in a traumatic incident for all concerned that was entirely preventable.
“HSE will take action against those who fail to take the steps necessary to protect people at work.”
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