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United Airlines CEO confident in flight expansion ‘because customers are choosing us’

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United Airlines CEO confident in flight expansion ‘because customers are choosing us’


Scott Kirby, CEO of United Airlines, speaks during the WSJ’s Future of Everything 2025 at the Glasshouse on May 29, 2025 in New York City.

Michael M. Santiago | Getty Images

NEWARK, New Jersey — An oversupply of flights forced airlines to cut fares this year and pushed carriers to scale back their growth plans.

United Airlines‘ expansion, however, is outpacing its large airline rivals, a plan CEO Scott Kirby told CNBC is paying off because of the company’s product, network and technology, like onboard amenities such as Bluetooth connectivity, seat-back screens and its app.

“This year is going to wind up demonstrating two things: If you’re a brand loyal airline, you’re resilient, even in a downturn,” Kirby said in an interview Tuesday, referring to a customer pullback earlier this year, when consumers weighed an onslaught of on-again, off-again tariffs. “And I think our fourth-quarter results are going to demonstrate the upside when the economy starts to recover.”

United will report third-quarter results and provide its fourth-quarter outlook in mid-October.

United is set to grow domestic U.S. capacity 5.7% in 2025 from last year, according to aviation data firm Cirium. On average, U.S. airlines are expanding just shy of 2%, with Delta Air Lines and American Airlines domestic growth up about 3%, and Southwest Airlines increasing 1.4% from 2024, Cirium data show.

“We’re just a different place because customers are choosing us, and I think that’s one of the biggest changes in the industry,” Kirby said. “So many airlines thought of air travel as a commodity.”

Kirby reiterated his view that the ultra-discount model in the U.S. isn’t working, pointing to struggling Spirit Airlines, which filed for Chapter 11 bankruptcy protection for the second time in less than a year last month. At an industry conference last week in Long Beach, California, Kirby said he expected Spirit to go out of business, saying “I’m good at math.”

Kirby spoke to CNBC on Tuesday at the airline’s hangar at Newark Liberty International Airport in New Jersey, where in June 2021, United unveiled new interiors for its fleet of narrow-body Airbus and Boeing planes. Kirby said United is about two-thirds of the way through its plan to outfit those planes with the new cabins.

U.S. airlines have raced to update cabins with more modern seating as well as more spacious seats at the front of the airplane as customers continue to pay up for more room on board to the tune of sometimes 10 times or more the fare of a standard economy seat.

Delta’s president, Glen Hauenstein, said at a Morgan Stanley conference in California last week that “well over” half of the carrier’s revenue comes from outside of the main cabin, including its lucrative loyalty program, and that next year, Delta will offer a “record number” of premium seats.

“We see no stopping of that,” Hauenstein said.

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October GST collection up 4.6% to Rs 2 Lakh-crore despite tax cuts – The Times of India

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October GST collection up 4.6% to Rs 2 Lakh-crore despite tax cuts – The Times of India


NEW DELHI: The impact of pre-GST revamp pause in sale of several products, such as automobiles and white goods, and the lower rates rolled out from Sept 22 slowed down the growth in gross GST receipts but the mop up remained close to the Rs 2 lakh crore-level, data for October showed. Official numbers released on Saturday showed GST collections in Oct for transactions in Sept totalled 1.96 lakh crore, an increase of 4.6% compared to Rs 1.87 lakh crore in October last year.This was the slowest pace of increase this fiscal. In Aug and Sept, GST collection rose 6.5% to Rs 1.86 lakh crore and at 9.1% to Rs 1.89 lakh crore. Gross domestic revenue grew 2% to Rs 1.45 lakh crore, while tax from imports rose nearly 13% to Rs 50,884 crore in October. The data showed GST refunds rose 39.6% year-on-year in Oct to Rs 26,934 crore.In Sept, GST Council had unveiled reforms to GST rate structure, which led to a sharp reduction in rates on a raft of items, bringing relief to consumers, and the latest data showed apprehensions of decline in collections have been negated.The rate cuts, effective September 22, have revived consumption demand, and experts said GST revenues for Nov are likely to show a sharp rebound.“Despite massive rate cuts effective from September 22, a slight increase in domestic GST collection is very encouraging and shows that demand is steadily increasing,” said Pratik Jain, Partner at consulting firm Price Waterhouse & Co LLP.“Consistent increase in GST refunds (domestic as well as exports) shows confidence of tax administration that GST collections would show positive trend in future as well. Next month’s data would have the full impact of GST cuts and would be keenly awaited,” added Jain.On the back of a fillip provided by a reduction in GST on 375 items, consumers had flocked to stores and car dealerships resulting in highest Navratri sales in over a decade, government officials had earlier said, citing industry data.“The GST collections, while aligning with immediate expectations, reflect a muted momentum in Sept primarily due to rate rationalisation effect in the majority part of the Sept month and the deferred consumer spending ahead of the upcoming festive season. This anticipated lag is likely to be compensated by more robust numbers in the next month, driven by seasonal buoyancy,” said Saurabh Agarwal, Tax Partner at EY India. “The impressive, high percentage growth in collections from states and UTs like Arunachal Pradesh, Nagaland, Lakshadweep and Ladakh is a tangible indicator of holistic economic development across India,” he said.





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Urban Company Sees Rs 59.3 Crore Loss In Q2 Due To Investments In Insta Help

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Urban Company Sees Rs 59.3 Crore Loss In Q2 Due To Investments In Insta Help


New Delhi: Home services provider Urban Company on Saturday announced a net loss of Rs 59.3 crore in Q2FY26, a significant drop from a profit of Rs 6.9 crore in the previous quarter. The loss was attributed to heavy upfront investments in its new daily-housekeeping vertical, Insta Help, which overshadowed strong revenue growth in its core services and products businesses, according to regulatory filings by the Gurugram-based firm.

The company posted a loss of Rs 1.82 crore in the July-September quarter last year, the company said. While revenue from operations increased 37 per cent year-on-year to Rs 380 crore, the total expenses rose to Rs 462 crore from Rs 384 crore in Q1. This resulted in adjusted EBITDA turning negative at Rs 35 crore, compared with a profit of Rs 21 crore in Q1.

Insta Help reported an EBITDA loss of Rs 44 crore, and excluding this segment, Urban Company achieved an adjusted EBITDA profit of Rs 10 crore, accounting for 0.9 per cent of net transaction value (NTV), the company noted.

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“Early indicators for Insta Help are encouraging, with strong consumer adoption and repeat usage,” the company said in its shareholder letter. It added that it believed the segment holds “significant long-term opportunity and believes these investments are important to sustaining market leadership.”

The company expects its adjusted EBITDA losses to continue in the near term due to further investments in the Insta Help vertical, despite its core India and international businesses remaining profitable and cash-generating.

The company’s smart home products vertical, Native, which sells water purifiers and electronic door locks, recorded revenue of Rs 75 crore, up 179 per cent YoY, while losses narrowed to 9 per cent of NTV from 30 per cent in the previous year.

The home services provider closed the quarter with Rs 2,136 crore in cash and equivalents, up from Rs 1,664 crore in the previous quarter, mainly due to proceeds from its recent IPO.



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Andy Jassy Reveals Real Reason Behind Amazon 14,000 Job Cuts — And It’s Not AI

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Andy Jassy Reveals Real Reason Behind Amazon 14,000 Job Cuts — And It’s Not AI


New Delhi: Amazon CEO Andy Jassy has opened up about the company’s recent layoffs, which affected around 14,000 employees. Contrary to popular belief, he said the decision wasn’t about cutting costs or the rise of artificial intelligence. Instead, Jassy pointed to a deeper reason behind the move — company culture. “The announcement that we made a few days ago was not really financially driven, and it’s not even really AI-driven, not right now at least,” he said, as quoted by Business Insider. “It really — it’s culture.”

A Cultural Reset at Amazon

Andy Jassy’s comments reflect Amazon’s ongoing push to reshape its internal culture. As reported by Business Insider, he has been focused on raising performance standards, tightening discipline, and cutting down on unnecessary bureaucracy to make the company more efficient and agile.

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During the earnings call, Jassy acknowledged that Amazon’s rapid expansion over the years had added “a lot more layers,” which ended up slowing down how decisions are made. He emphasised that the company now needs to “operate leaner and move faster,” particularly as artificial intelligence continues to reshape industries worldwide.

“Sometimes, without realizing it, you can weaken the ownership of the people that you have who are doing the actual work,” Jassy said. “And it can lead to slowing you down.” In a blog post on October 28, Amazon’s senior vice president of people experience and technology, Beth Galetti, also confirmed that the company is “making organizational changes across Amazon that will impact some of our teammates.”

“While this will include reducing in some areas and hiring in others, it will mean an overall reduction in our corporate workforce of approximately 14,000 roles,” she said. This marks Amazon’s largest round of layoffs since 2022, when about 27,000 employees were let go. Interestingly, Jassy’s recent comments contrast with what other Amazon executives have previously said about the reasons behind the job cuts.

The decision also reflects a broader trend across Big Tech. Giants like Google and Microsoft are undergoing what many call the “Great Flattening” — cutting down layers of management to speed up decision-making and eliminate unnecessary bureaucracy.



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