Business
US adds more jobs than expected in September
Natalie ShermanBusiness reporter
Getty ImagesThe first official data in weeks on the US job market is out, and it showed a surprising pick-up in hiring after a lacklustre summer.
Employers added 119,000 jobs in September, more than double what many analysts had expected, but the unemployment rate ticked up from 4.3% to 4.4%, the Labor Department figures showed.
The US government shutdown, which ended last week after more than a month, had delayed publication of the figures for nearly seven weeks, leaving policymakers guessing about the state of the job market at a delicate moment.
Job growth has still barely budged since April, raising pressure on the central bank to cut interest rates to support the economy.
But policymakers at the US central bank, the Federal Reserve, have been divided about the need for further interest rate cuts. In addition to the health of the job market, they are also monitoring price inflation that ticked up to 3% in September, above the 2% rate the bank wants to see.
Looming over the debate are questions like whether artificial intelligence (AI) will dampen demand for workers over the long term and how a crackdown on immigration is changing labour supply and demand.
Businesses are also wrestling with cutbacks to government spending, new tariff costs and uncertain consumer demand.
A private report this month by outplacement firm Challenger, Gray & Christmas found the number of job cuts in October hit the highest number for the month since 2003, as high-profile companies including Amazon, Target and UPS announced reductions.
On Thursday, telecoms giant Verizon also said it was cutting more than 13,000 jobs, citing in part “changes in technology and in the economy” for the move.
The announcements have raised concerns about cracks in what has been seen as a “low-hire, low-fire” job market.
But evidence of wider deterioration has been elusive, as claims for unemployment benefits remain stable.
Health care firms, restaurants and bars led the job gains in September, while transportation and warehousing firms, manufacturers and the government shed jobs.
“The September jobs report may be backward looking but offers reassurance that the labour market wasn’t crumbling before the government shutdown,” said Nancy Vanden Houten, lead economist at Oxford Economics.
However, she noted noting that the data from October is likely to be weaker, due to government layoffs.
Limited hiring has already prompted the ranks of people without work more than six months to swell this year, though their numbers dipped a bit in September.
Unusually, the strains have been particularly pronounced among those with college degrees. The unemployment rate for that group rose to 2.8% in September, up from from 2.3% a year earlier.
“It’s been pretty challenging,” said Mason Leposavic, who has applied to thousands of jobs since graduating in May 2024 from the Rochester Institute of Technology.
Mason LeposavicWhile the 24-year-old did eventually find part-time work as a bartender, he has failed to find the kind of office role he hoped for in sales, tech or similar sectors.
He said the search had been dispiriting – especially when he saw firms repeatedly re-post openings he had been rejected from for lack of experience – and he was not optimistic it would improve soon.
He is now without work again after switching states to move back in with his mother in Arizona in an attempt to save money.
“I didn’t realise how hard it would be,” he said. “I think everything really changed after AI, especially in the tech industry.”
Information about the situation has been clouded by the government shutdown, which has limited incoming economic data in recent weeks.
Thursday’s report is the last official release on the job market before the Fed’s next meeting in December.
While September’s job gains were stronger than expected, the report also showed job growth in July and August was lower than previously estimated. The US added just 72,000 jobs in July and shed 4,000 positions in August.
The Bureau of Labor Statistics will publish its next report on the November job market in mid-December, leaving a gap in some data for October.
Analysts said the inconclusive nature of the latest figures was likely to bolster the case for the Fed to move cautiously and hold off on cutting in December.
“The Federal Reserve is still driving in a fog,” said Art Hogan, chief market strategist for B Riley Wealth. “As Chair Powell said – ‘When you are driving in a fog, you slow down.'”
Executives from companies such as McDonald’s, Coca-Cola and Chipotle have warned in recent weeks that lower-income households are tightening spending as rising prices put pressure on their budgets and confidence in the job market sinks.
But a strong stock market, bolstered by upbeat reports from many companies, has helped to sustain higher earners.
The Fed has cut its key interest rate twice since September, leaving it in a range of 3.75%-4%, its lowest level in three years.
But Fed chairman Jerome Powell warned last month that another reduction was “far from” a foregone conclusion in December.
At the time he offered reassurance about the job market, saying the mix of data suggested “that you’re seeing maybe continued very gradual cooling, but nothing more than that”.
Business
Domino’s Pizza stock falls on disappointing sales — and CEO thinks more chains will follow
A pedestrian walks by a Domino’s Pizza on Dec. 9, 2025 in San Francisco, California.
Justin Sullivan | Getty Images
Domino’s Pizza stock fell 10% in morning trading on Monday after it reported weaker-than-expected U.S. same-store sales growth.
The chain’s domestic same-store sales rose just 0.9%, lower than the 2.3% bump expected by Wall Street analysts, based on StreetAccount estimates.
“We’re not happy with it,” CEO Russell Weiner told CNBC.
The pizza chain also lowered its full-year U.S. same-store sales forecast to low-single digit growth, down from its prior projection that U.S. same-store sales will increase 3%.
Weiner said he expects more fast-food chains to report similar headwinds from winter weather and weak consumer sentiment, which took a dive in March due to spiking fuel prices caused by the U.S.-Israeli war with Iran.
“One of the bad things about reporting first is you don’t get to hear about anybody else,” Weiner said.
Domino’s kicked off the earnings season for restaurant chains. Starbucks is on deck after the bell on Tuesday, and Chipotle Mexican Grill and Pizza Hut owner Yum Brands are expected to share their results on Wednesday. Rival Papa John’s will report its earnings next Thursday.
During the quarter, Domino’s also faced stiffer competition from rival pizza chains. Papa John’s and Pizza Hut both matched Domino’s $9.99 “Best Deal Ever” with promotions at the same price point. And Little Caesars undercut Domino’s $6.99 Mix & Match deal with a $5.99 version.
“People are seeing what we’re doing, and they’re sick of losing share, and they’re coming at it,” Weiner said, adding that he still expects Papa John’s and Pizza Hut to report same-store sales declines for the quarter despite the new promotions.
Looking ahead, Weiner expressed confidence that Domino’s will prove itself in the long run.
“Domino’s has got a bigger advertising budget than our second two competitors combined,” he said. “And those competitors are both going up for sale, so we know things aren’t good there right now.”
Yum announced in November that it was exploring strategic options for Pizza Hut, which could include a sale. And Papa John’s is reportedly in talks with Qatari-backed Irth Capital to go private. Both chains have also announced plans to close hundreds of restaurants this year, which could further boost Domino’s dominant position in the pizza category.
And if either Pizza Hut or Papa John’s goes private, Weiner said he expects that a new owner would shutter even more locations — a win for Domino’s.
Shares of Domino’s have lost nearly a third of their value over the last year. The company’s market cap has fallen to roughly $11.2 billion.
Business
United Airlines CEO confirms he approached American Airlines about merger
United Airlines CEO Scott Kirby (L) and American Airlines CEO Robert Isom listen as U.S. Transportation Secretary Sean Duffy speaks to reporters outside the White House on October 30, 2025 in Washington, D.C.
Kevin Dietsch | Getty Images
United Airlines CEO Scott Kirby confirmed Monday that he contacted American Airlines about a potential merger, a possibility American rejected.
“I approached American about exploring a combination because I thought we could do something incredible for customers together,” Kirby said in a statement. He said he shared his “big, bold vision” because he was confident it could win regulatory approval.
American rejected the idea and its CEO, Robert Isom, last week said such a merger would be bad for customers and “anticompetitive.”
Kirby had floated the idea to the Trump administration earlier this year, according to people familiar with the matter who weren’t authorized to discuss the private conversation, in hopes that the combination would mean a big global airline to compete with foreign rivals
American declined to comment on Kirby’s Monday statement.
“I was hoping to pitch that story to American, but they declined to engage and instead responded by publicly closing the door,” Kirby said in his statement Monday. “And without a willing partner, something this big simply can’t get done.”
He said that “American’s public comments make it clear that a merger like this is off the table for the foreseeable future” but outlined his vision for a combined airline.
Kirby reiterated that the country has deficit with foreign airlines that fly more than half of the long-haul seats into the U.S., with most of the customers being Americans.
“The combined scale of United and American would be a better way to compete with foreign carriers,” he said.
President Donald Trump said he was against the idea of a combination last week.
“I don’t like having them merge,” he told CNBC’s “Squawk Box” on Tuesday morning. He said he would, however, like someone to buy struggling discount carrier Spirit but he also suggested that the federal government could “help that one out.”
Spirit and the Trump administration are in advanced talks for a rescue package.
Business
This bank CEO let his AI clone handle an earnings call — now he’s signing an OpenAI deal
Sam Sidhu, CEO of Customers Bank.
Courtesy: Customers Bank
Nearly half an hour into a conference call on Friday to discuss first-quarter results with analysts, Customers Bank CEO Sam Sidhu revealed something unusual — up until that point, he hadn’t actually been speaking.
“The prepared remarks you heard on my behalf today were delivered by my AI clone, not read by me,” Sidhu said, calling it a potential first for a public company earnings call.
The point of the stunt, he said, was to underscore a broader shift happening as Customers Bank, a $25.9 billion asset lender catering to startups and small businesses, embraces artificial intelligence.
Customers Bank has signed a multiyear partnership with OpenAI in which the AI giant will embed engineers at the company to help it automate lending and client onboarding, CNBC has learned exclusively.
The deal is part of Sidhu’s effort to get ahead of other banks in the industry’s race to transform itself using AI agents as a new digital workforce. His strategy hinges on automating core banking processes — slashing loan timelines from weeks to days, for instance — and scaling growth without adding staff at the same pace.
While many bankers have described AI in broad terms like productivity gains, Sidhu is tying it directly to financial targets.
Sidhu told CNBC that the project will improve the firm’s efficiency ratio from about 49 to the low 40s, boosting the bank’s returns starting next year.
The relationship with OpenAI — which has targeted finance as one of its core industries, even hiring former bankers to train its models — will be a symbiotic one for the AI giant, according to the bank CEO.
“We’re going to be co-creating enterprise solutions they could potentially sell to other banks in the future,” Sidhu said. “The goal here is end-to-end, automated agentic led workflow” for lending, deposits and payments.
OpenAI said it was proud to help Customers Bank “as they build a more intelligent operating model that empowers employees, strengthens client service, and sets a new standard for regional banking,” chief revenue officer Denise Dresser said in a statement provided to CNBC.
Always-on workers
The bank expects to roll out AI agents across lending, deposits and payments over the next six to 12 months.
If they succeed, closing a commercial loan will go from taking 30 to 45 days, including underwriting, document collection and legal negotiations, to about seven days, Sidhu said.
Opening accounts for complex commercial clients, which can take more than a day, will be collapsed to under 20 minutes using conversational AI and automated document gathering, he said.
“When you have an autonomous agent, you’re essentially creating a digital worker … and they can work around the clock,” Sidhu said.
Customers Bank has been laying the groundwork for this announcement for years, first tapping OpenAI in 2023 because Sidhu had what he describes as a tiny investment in the AI giant through his contacts in the venture capital world. The OpenAI deal signed last week broadens their relationship, enabling AI engineers into the bank’s processes, he said.
The bank is among a handful of smaller lenders that target the startup and venture capital community, and it reportedly bid for Silicon Valley Bank in 2023 amid the regional banking crisis that year.
Key advantage
While it is a relatively tiny firm compared to the likes of JPMorgan Chase, which has $4.9 trillion in assets, Customers Bank has a key advantage, according to Sidhu, who began his career at Goldman Sachs in 2004. The megabanks have sprawling global operations and far higher complexity and regulatory standards for AI implementation, he said.
“Smaller banks are not going to be expected to have the same level of frameworks as many of the larger banks,” he said. Regulators want community and regional banks “to be able to compete with larger banks.”
The lender already uses AI to write half the firm’s software code and has saved 28,000 hours of work so far, equal to not hiring about 15 full-time employees, he said.
“This is an opportunity for us to potentially slow that hiring … and do more revenue per employee,” he said.
The bank is also exploring entering new businesses that would have been prohibitively expensive to tackle before AI agents. For these AI-native business lines, smaller teams oversee automated systems that handle work previously requiring large numbers of humans, he said.
Unlike typical software licensing agreements, Sidhu said both sides are contributing resources to build new tools together, with OpenAI gaining real-world use cases inside a regulated financial institution.
“It’s going to benefit our investors. It’s going to benefit our customers,” Sidhu said. “Our regulators will hopefully also be happier over time, because they’re going to see us reducing risk as well.”
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