Business
What are my rights if my flight is cancelled or delayed?
Getty ImagesHeathrow was among several European airports hit by a cyber-attack affecting an electronic check-in and baggage system.
A number of flights were delayed at the airport on Saturday as a “technical issue” impacted software provided to several airlines.
What are your rights if your journey has been affected, and can you get your money back?
What do airlines have to offer passengers?
When flights are delayed or cancelled, airlines have a duty to look after you.
That includes providing meals and accommodation, if necessary, and getting you to your destination. The airline should organise putting you on an alternative flight, at no extra cost.
Additional losses – such as unused accommodation – might require a claim to a credit card provider, if that was the payment option used.
After that, a claim may need to go to your travel insurance provider. But there is no standard definition of what is covered.
While 94% of policies cover travel abandonment as standard, only 30% include wider travel disruption as standard, according to analysts Defaqto.
If my flight is cancelled, can I get a refund or another flight?
If your flight is covered by UK law, your airline must let you choose between either getting a refund or being booked on to an alternative flight.
That’s regardless of how far in advance the cancellation was made.
You can get your money back for any part of the ticket you have not used.
So, if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.
If you still want to travel, your airline must find you an alternative flight.
If another airline is flying to your destination significantly sooner, or there are other suitable modes of transport, then you have a right to be booked on to that alternative transport instead.
If your flight was coming into the UK on a non-UK airline, then you should check the terms and conditions of your booking.
Can I claim extra compensation for disruption?
Disruption caused by things like a fire, bad weather, strikes by airport or air traffic control staff, or other “extraordinary circumstances” does not entitle you to extra compensation.
However, in other circumstances – when it is considered to be the airline’s fault – you have a number of rights under UK law.
These apply as long as you are flying from a UK airport on any airline, arriving at a UK airport on an EU or UK airline, or arriving at an airport in the EU on a UK airline.
What you are entitled to depends on what caused the cancellation and how much notice you are given.
If your flight is cancelled with less than two weeks’ notice, you may be able to claim compensation based on the timings of the alternative flight you are offered.
The amount you are entitled to also depends on how far you were travelling:
- for flights under 1,500km, such as Glasgow to Amsterdam, you can claim up to £220 per person
- for flights of 1,500km to 3,500km, such as East Midlands to Marrakesh, you can claim up to £350 per person
- for flights over 3,500km, such as London to New York, you can claim up to £520 per person
Will the airline pay for food and accommodation?
If you are stuck abroad or at the airport because of a flight cancellation, airlines must also provide you with other assistance.
This includes:
- a reasonable amount of food and drink (often in the form of vouchers)
- a way for you to communicate (often by refunding the cost of calls)
- free accommodation, if you have to stay overnight to fly the next day
- transport to and from the accommodation
If your airline is unable to arrange assistance, you have the right to organise this yourself and claim back the cost later.
The Civil Aviation Authority advises people to keep receipts and not spend more than necessary.
You are entitled to the same assistance as for a cancellation if your flight is delayed by more than two hours for a short-haul flight, three hours for a medium-haul, or four hours for a long-haul.
If you are delayed by more than five hours and no longer want to travel, you can get a full refund.
What are my rights if I have booked a package holiday?
If you booked a package holiday with a company that is an ABTA member and your flight is cancelled, you are entitled to a suitable alternative flight or a full refund.

What if flight delays mean I am late for work?
Airlines will not refund you for loss of earnings.
Travel insurance policies will not usually cover loss of earnings either.
If you think you’re going to be late back at work because of flight delays, you have a responsibility to let your employer know, legal experts say.
You should agree with your employer how to deal with the absence – for example, by using annual leave or taking unpaid leave.
Employers have no legal obligation to pay employees who are absent in this situation, experts say, unless it is stated in their contract.
Business
Mike Lynch estate ordered to pay almost £1bn
The estate of British technology tycoon Mike Lynch has been denied the right to appeal a High Court ruling that found it liable to pay Hewlett-Packard (HP) following the contentious acquisition of software firm Autonomy.
A High Court judge rejected the estate’s bid to challenge Mr Justice Hildyard’s 2022 decision, which concluded that HP had “substantially won” its more than a billion-dollar fraud claim against Mr Lynch over the 2011 purchase of Autonomy.
The estate had also sought permission to appeal against the judge’s subsequent ruling in July last year, which determined that Hewlett-Packard Enterprise (HPE) suffered losses totalling around £700 million as a result of the deal.
At a hearing in November, barristers for HP, now known as Hewlett-Packard Enterprise, said that Mr Lynch’s estate was liable to pay 1,786,668,553 dollars (£1.35 billion), which includes around 761 million dollars (£578 million) in interest.
In a ruling on Tuesday, Mr Justice Hildyard refused Mr Lynch’s estate permission to appeal against either of his earlier judgments, with a spokesperson for HPE claiming that it had been awarded damages and interest totalling around 1.24 billion dollars (£0.93 billion) from Mr Lynch’s estate.
The estate could still ask the Court of Appeal directly for the go-ahead to challenge the rulings.
HP sued Mr Lynch for around five billion dollars (£3.79 billion) following its purchase of Cambridge-based Autonomy for 11.1 billion dollars (£8.2 billion) in 2011.
The company claimed at a nine-month trial in 2019 – then believed to be the UK’s biggest civil fraud trial – that Mr Lynch inflated Autonomy’s revenues and “committed a deliberate fraud over a sustained period of time”.
It said this forced it to announce an 8.8 billion dollar (£6.5 billion) write-down of the firm’s worth just over a year after the acquisition.
In a ruling in 2022, Mr Justice Hildyard said the American firm had “substantially succeeded” in its claim, but that it was likely to receive “substantially less” than the amount it claimed in damages.

He said that Autonomy, founded by Mr Lynch, had not accurately portrayed its financial position during the purchase, but even if it had, HPE would still have bought the company, but at a reduced price.
Then in 2024, Mr Lynch died aged 59 along with his 18-year-old daughter, Hannah, and five others when his yacht, the Bayesian, sank off the coast of Sicily.
In written submissions for the hearing in November, Patrick Goodall KC, for HPE, said Mr Lynch had “not only perpetrated an enormous fraud, but lied about it at every stage”, and an appeal “aimed at escaping the consequences of that fraud” should not be allowed to be pursued.
Richard Hill KC, in written submissions for Mr Lynch’s estate, said the 761 million dollars (£578 million) in interest sought by the claimants was an “excessive sum … based on a flawed analysis”.
Mr Hill also said Mr Lynch’s estate should be allowed to appeal against the two earlier rulings, claiming that the judge “erred in law” and that there was a “compelling reason for allowing the appeal to be heard”.
Business
PSX advances as easing Middle East war fears boost sentiment – SUCH TV
The equity market rose on Tuesday as hopes of easing Middle East tensions lifted sentiment, while reports that Pakistan may be playing a mediating role between the United States and Iran added support.
The Pakistan Stock Exchange’s (PSX) benchmark KSE-100 Index closed at 152,207.89 points, up 1,225.99 points, or 0.8%, versus the previous close of 152,740.37. During the session, the index traded between a high of 157,442.68, up 4,702.31 points, or 3.08%, and a low of 153,382, up 641.63 points, or 0.42%.
“The market opened on a positive note, driven by investor optimism surrounding the potential easing of geopolitical tensions and further supported by Pakistan’s perceived geopolitical relevance following media reports suggesting the country may be mediating between the United States and Iran,” said Huzaifa Riaz, Director, Mayari Securities (Pvt) Limited.
US President Donald Trump said on Monday he had ordered a five-day postponement of any military strikes against Iranian power plants, citing what he described as “very good and productive” conversations over the past two days about a “complete and total resolution of hostilities in the Middle East”.
Iran’s Fars news agency later reported there had been no direct communication with the United States or through intermediaries, citing an unnamed source, while also quoting Deputy Speaker Ali Nikzad as saying there would be no talks and that the Strait of Hormuz would remain effectively closed.
Asian equities rose on the headlines as hopes of de-escalation briefly strengthened, with Tokyo, Hong Kong, Shanghai, Sydney, Seoul, Taipei and Manila higher, though gains pared as trading progressed. Oil prices, after plunging on Monday, edged up again as the outlook remained uncertain.
Analysts said market direction would remain tied to Middle East developments, with investors also watching post-Ramadan participation and upcoming inflation data.
AKD Research said any de-escalation could trigger a sharper rebound as valuations had turned more attractive, with forward price-to-earnings at 6.6 times. Arif Habib Limited Research put the market at a price-to-earnings ratio of 7.5 times and a dividend yield of around 6.8%.
Business
After Trump’s sanction waiver, Reliance Industries procures 5 million barrels of Iran crude oil: Report – The Times of India
With the US waiving sanctions on Iran oil, Reliance Industries has reportedly bought 5 million barrels of Iranian crude. Reliance runs the world’s largest refining complex. The effective closure of the Strait of Hormuz has led to global crude oil prices shooting up. In recent years, Iranian crude has largely been purchased by independent refiners in China and is often rebranded as originating from other countries.Last Friday, the Donald Trump administration granted a 30-day waiver on sanctions for Iranian oil already in transit. The exemption covers cargo loaded on or before March 20, including shipments on sanctioned vessels, provided it is discharged by April 19.
Reliance buys Iran crude oil
Two sources told Reuters that the cargo was sourced from the National Iranian Oil Company. One of them noted that the crude was priced at a premium of about $7 per barrel over ICE Brent futures. The delivery schedule is not yet known.The transaction marks India’s first import of Iranian oil since May 2019, when the country, the world’s third-largest importer and consumer of crude, stopped purchases following the reimposition of US sanctions on Tehran.The move follows large-scale buying of Russian crude by Indian refiners, who secured more than 40 million barrels to deal with supply crunch from the Middle East.Other Asian refiners, including Indian state-run firms, are evaluating whether to buy Iranian oil, sources said.
State refiners hesitant?
At the same time, a Bloomberg report indicates that state-run refiners are reluctant to procure Iranian crude, as apprehensions around operational, financial and regulatory hurdles could outweigh any short-term benefits.Despite the sanctions waiver granted by the administration of Donald Trump, these refiners have remained cautious. Persistent uncertainties linked to shipping, insurance and payment mechanisms have so far prevented deals from being finalised.The brief duration of the waiver is a major concern. Refiners worry that any delays in execution could push shipments beyond the allowed timeframe, potentially exposing them to the risk of sanctions.
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