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What are my rights if my flight is cancelled or delayed?

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What are my rights if my flight is cancelled or delayed?


Getty Images A lady in a hat and yellow jacket sat in front of airport departure boards, sat on her suitcase and looking in to her mobile phone.Getty Images

Heathrow was among several European airports hit by a cyber-attack affecting an electronic check-in and baggage system.

A number of flights were delayed at the airport on Saturday as a “technical issue” impacted software provided to several airlines.

What are your rights if your journey has been affected, and can you get your money back?

What do airlines have to offer passengers?

When flights are delayed or cancelled, airlines have a duty to look after you.

That includes providing meals and accommodation, if necessary, and getting you to your destination. The airline should organise putting you on an alternative flight, at no extra cost.

Additional losses – such as unused accommodation – might require a claim to a credit card provider, if that was the payment option used.

After that, a claim may need to go to your travel insurance provider. But there is no standard definition of what is covered.

While 94% of policies cover travel abandonment as standard, only 30% include wider travel disruption as standard, according to analysts Defaqto.

If my flight is cancelled, can I get a refund or another flight?

If your flight is covered by UK law, your airline must let you choose between either getting a refund or being booked on to an alternative flight.

That’s regardless of how far in advance the cancellation was made.

You can get your money back for any part of the ticket you have not used.

So, if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.

If you still want to travel, your airline must find you an alternative flight.

If another airline is flying to your destination significantly sooner, or there are other suitable modes of transport, then you have a right to be booked on to that alternative transport instead.

If your flight was coming into the UK on a non-UK airline, then you should check the terms and conditions of your booking.

Can I claim extra compensation for disruption?

Disruption caused by things like a fire, bad weather, strikes by airport or air traffic control staff, or other “extraordinary circumstances” does not entitle you to extra compensation.

However, in other circumstances – when it is considered to be the airline’s fault – you have a number of rights under UK law.

These apply as long as you are flying from a UK airport on any airline, arriving at a UK airport on an EU or UK airline, or arriving at an airport in the EU on a UK airline.

What you are entitled to depends on what caused the cancellation and how much notice you are given.

If your flight is cancelled with less than two weeks’ notice, you may be able to claim compensation based on the timings of the alternative flight you are offered.

The amount you are entitled to also depends on how far you were travelling:

  • for flights under 1,500km, such as Glasgow to Amsterdam, you can claim up to £220 per person
  • for flights of 1,500km to 3,500km, such as East Midlands to Marrakesh, you can claim up to £350 per person
  • for flights over 3,500km, such as London to New York, you can claim up to £520 per person

Will the airline pay for food and accommodation?

If you are stuck abroad or at the airport because of a flight cancellation, airlines must also provide you with other assistance.

This includes:

  • a reasonable amount of food and drink (often in the form of vouchers)
  • a way for you to communicate (often by refunding the cost of calls)
  • free accommodation, if you have to stay overnight to fly the next day
  • transport to and from the accommodation

If your airline is unable to arrange assistance, you have the right to organise this yourself and claim back the cost later.

The Civil Aviation Authority advises people to keep receipts and not spend more than necessary.

You are entitled to the same assistance as for a cancellation if your flight is delayed by more than two hours for a short-haul flight, three hours for a medium-haul, or four hours for a long-haul.

If you are delayed by more than five hours and no longer want to travel, you can get a full refund.

What are my rights if I have booked a package holiday?

If you booked a package holiday with a company that is an ABTA member and your flight is cancelled, you are entitled to a suitable alternative flight or a full refund.

A flow chart showing what you can do if your flight is cancelled, depending on whether or not you are flying from the UK or EU.

What if flight delays mean I am late for work?

Airlines will not refund you for loss of earnings.

Travel insurance policies will not usually cover loss of earnings either.

If you think you’re going to be late back at work because of flight delays, you have a responsibility to let your employer know, legal experts say.

You should agree with your employer how to deal with the absence – for example, by using annual leave or taking unpaid leave.

Employers have no legal obligation to pay employees who are absent in this situation, experts say, unless it is stated in their contract.



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Fitch put Pakistan’s debt ratings under review | The Express Tribune

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Fitch put Pakistan’s debt ratings under review | The Express Tribune



KARACHI:

Fitch Ratings has placed the long-term debt ratings of 25 sovereigns, including Pakistan, Under Criteria Observation (UCO) following an overhaul of its sovereign rating methodology.

The action, announced late Friday, covers 435 long-term sovereign debt instruments and follows the release of Fitch’s updated Sovereign Rating Criteria on September 15, 2025. Although the UCO designation does not represent an immediate change in the ratings, it signals that they may shift once Fitch completes its reassessment under the revised framework within the next six months.

The update introduces loss severity considerations into the assessment of long-term sovereign debt, meaning creditors’ recovery prospects in the event of a default will now play a direct role in determining ratings. Sovereigns with long-term issuer default ratings (IDRs) of B+ or below could see their debt ratings adjusted upward, downward, or equalised depending on expected recovery outcomes. According to Fitch, the recovery rate estimates will be linked to the assignment of Recovery Ratings, making the methodology more consistent with how corporate and structured finance credits are evaluated.

Analysts in Pakistan view the move as technical rather than immediately consequential. Waqas Ghani Kukaswadia, Research Head at JS Global, said Fitch’s criteria change was primarily about recalibrating recovery expectations. “They have made some changes to the recovery expectations and loss severity, based on which they will now issue these ratings. They have changed some rules in estimating loss severity – whether recovery prospects are below average or above average. That’s about it. It is a technical update and apparently has no immediate impact,” he explained.

Even so, the update could have meaningful implications for sovereigns already under financial strain. Fitch noted that long-term debt instruments could be notched up if recovery expectations are “above average”, better, or notched down if expectations are “below average” or worse. Those deemed “average” will be equalised with the issuer’s IDR. While the criteria technically apply across the rating scale, the most visible effects are expected among lower-rated sovereigns – typically frontier and emerging market economies grappling with weak external finances, heavy debt burdens, or limited access to global capital markets.

Countries affected by the UCO placement include Pakistan, Sri Lanka, Egypt, Nigeria, Ghana, Kenya, Ethiopia, and Ukraine, among others. Pakistan’s global sukuk programme has also been specifically flagged as under review. Fitch emphasised that the UCO action does not indicate any deterioration in these countries’ fundamental credit profiles, nor does it alter their current outlooks or rating watches. Pakistan’s sovereign rating was last affirmed at CCC+ earlier this year, reflecting a fragile external liquidity position despite ongoing reforms under the International Monetary Fund programme.

Fitch plans to complete its reassessment within six months, after which the UCO designation will be resolved. Ratings may remain unchanged, be upgraded, or downgraded depending on the final recovery assessments. Market analysts suggest that while investors may not react sharply in the short term, the eventual resolution could influence sentiment toward countries with high debt rollover needs and constrained fiscal positions.

By introducing loss severity into sovereign ratings, Fitch is bringing its approach closer to that already applied in corporate and structured finance sectors, where recovery assumptions are standard practice. Although the methodology update may not carry immediate market consequences, some countries with lower ratings could face movement, either upward or downward, once Fitch applies its new framework in practice.



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GST 2.0 impact: Companies rush to hire temporary staff; rate cuts expected to boost festive buying – The Times of India

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GST 2.0 impact: Companies rush to hire temporary staff; rate cuts expected to boost festive buying – The Times of India


Companies across consumer electronics, e-commerce, automobiles, retail, logistics, and FMCG are rushing to hire temporary staff as India’s festive season kicks off, following reduced GST rates from September 22. Industry experts say many shoppers had postponed purchases earlier this season, which dented sales, but with firms passing on GST cuts through price reductions, buyers are expected to spend more freely, prompting companies to step up hiring and marketing. Staffing agencies including Quess, Randstad, and CIEL HR report that demand is highest for frontline and fulfilment roles. This includes in-shop demonstrators, retail sales staff, warehouse pickers and packers, last-mile delivery personnel, and service technicians for appliances and electronics. Contact-centre and back-office staff are also being scaled up to handle higher order volumes. “Several sectors that already ran festive hiring drives are now extending mandates and adding last-minute temp headcount in response to the GST rate cuts and the expected post-cut sales surge,” Aditya Narayan Mishra, MD of CIEL HR told ET. “Demand is strongest in consumer durables, followed by auto and large BPO/CRM operations,” Mishra further added. Shilpa Subhaschandra, chief commercial officer, Operational Talent Solutions, Randstad India, said, “We are seeing clients, particularly in ecommerce, quick-commerce, consumer electronics, auto, retail, logistics, and FMCG extend and add last-minute mandates beyond their original plans to capture the anticipated jump in festive sales.”Subhaschandra further told ET, “On average, these additional mandates translate to a 20-25% uplift in temporary workforce requirements versus last year, with quick-commerce platforms showing the largest thrust, expanding headcount by 40-60% to handle surge volumes.” The festive season that began with Onam in August and runs through Diwali, is India’s biggest shopping period, accounting for 25–30% of annual sales for most consumer goods companies. However, early sales during Onam in Kerala and pre-Durga Puja in East India were subdued as consumers waited for the GST reduction. Industry executives expect strong sales to continue through Christmas as pent-up demand is released. Retailers and electronics chains are hiring up to 20% more temporary staff to manage the anticipated rise in demand from Navratri to Diwali. Auto companies including Mahindra & Mahindra and Maruti Suzuki are also increasing staffing requirements, according to recruitment firms. Email queries to these companies went unanswered. Leading electronics retailer Vijay Sales is expanding its temporary workforce by 10–15% this festive season, said director Nilesh Gupta. He added that demand is expected to rise for large-screen televisions and air conditioners, where GST has been reduced from 28% to 18%. Daikin India, a Japanese AC manufacturer, is boosting shopfloor promoters and increasing its marketing budget to recover from a recent sales slump, said managing director KJ Jawa. Great Eastern Retail will also hire more temporary staff in its top 20 high-footfall stores than originally planned, said Pulkit Baid, director of the East and North India-focused electronics chain. Auto companies have increased hiring by 20–25%, while e-commerce staffing is growing steadily at 15–20%, with a further surge expected over the next two weeks, said Nitin Dave, CEO of Quess Staffing Solutions told ET. “While broad salary levels have not shifted significantly, some employers are offering attendance and joining bonuses to attract talent,” he added.





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European airports cyber attack: Indian airports remain unaffected; Heathrow, Berlin & others face delays – The Times of India

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European airports cyber attack: Indian airports remain unaffected; Heathrow, Berlin & others face delays – The Times of India


Indian airports have so far remained safe from the cyber attack that has swept across many airports in Europe, a senior government official told PTI on Saturday.London Heathrow, Berlin and several other European airports are facing operational disruptions after a cyber-attack on Collins Aerospace systems, used at the airports.Following the incident in Europe, Indian authorities checked the situation at domestic airports, the official further said, adding that there has been no adverse impact on Indian airports linked to the European cyber security incident.The official added that the Collins MUSE system, which was targeted, is mainly used in Europe. Only a handful of airports there have been affected.No Indian airport operator has made any comment about the issue yet.“A third-party passenger system disruption at Heathrow may cause delays in the check-in process. Our ground teams in London are working to minimise inconvenience,” Air India said in a post on X on Saturday afternoon.The airline also asked passengers flying from London that day to complete web check-in before reaching the airport to avoid long waits.The BBC reported that the cyber-attack has affected electronic check-in and baggage systems at several airports across Europe.





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