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Indian Railways Slapped Rs 2.8 Crore Fine Over Food Complaints In Last 4 Years: Minister

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Indian Railways Slapped Rs 2.8 Crore Fine Over Food Complaints In Last 4 Years: Minister


New Delhi: Indian Railways serves about 58 crore meals every year on average and receives only 0.0008 per cent complaints on average, according to Railway Minister Ashwini Vaishnaw. Based on inquiry on these complaints, a fine of Rs 2.8 crore was imposed over the last four years, the minister informed the Rajya Sabha.

“It is the continuous endeavour of Indian Railways (IR) to provide good quality and hygienic food to travelling passengers. Necessary steps are accordingly taken by Indian Railways from time to time to improve the quality of food and services to passengers,” he said.

In order to take passenger feedback, the complaint management system over Indian Railways has been strengthened, simplified and made more accessible over the last few years through the introduction of the RailMadad Portal.

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“With the launch of the RailMadad Portal, Indian Railways provided passengers a single window system to register complaints and suggestions. In case any passenger complaint related to food quality in trains is reported, prompt and appropriate punitive action is taken against the service providers for deficiency in service,” Vaishnaw said.

Among measures to improve quality, hygiene, and food safety are the supply of meals from designated base kitchens, commissioning of modern base kitchens at identified locations, installation of CCTV cameras in base kitchens for better monitoring of food preparation; and shortlisting and use of popular and branded raw materials, like cooking oil, atta, rice, pulses, masala items, paneer, dairy products etc. for food production.

Among other measures are the deployment of food safety supervisors at base kitchens to monitor food safety and hygienic practices; deployment of on-board IRCTC supervisors on trains; introduction of QR codes on food packets, enabling display of details like name of kitchen, date of packaging, etc.

Regular deep cleaning and periodical pest control in base kitchens and pantry cars is also carried out. In order to ensure compliance with food safety norms, Food Safety and Standards Authority of India (FSSAI) certification for designated food safety officers of each catering unit has been made mandatory, said the minister.



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Australia and EU agree sweeping trade deal in face of global uncertainty

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Australia and EU agree sweeping trade deal in face of global uncertainty



Australia and the EU sign sweeping trade and security deals after years of negotiations.



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Vets to be legally required to publish price lists and cap prescription fees

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Vets to be legally required to publish price lists and cap prescription fees



Vets will be legally bound to prescription fee caps and publishing price lists among new measures which will start coming into force later this year, the competition watchdog has announced.

The Competition and Markets Authority (CMA) said its final reforms for the sector will help pet owners better navigate the vet services market.

Other legally binding measures will include a price comparison website and mandatory branding by the large groups to boost competition and drive down prices.

The CMA said pet owners using a vet practice that is part of a larger chain can expect to see changes before Christmas, including standard price lists.

The measures follow the CMA finding that fees have risen at almost twice the rate of inflation, with pet owners not being given enough information about their vet and the prices of treatments.

Martin Coleman, chairman of the independent Inquiry Group, said: “This is the most extensive review of veterinary services in a generation, and today’s reforms will make a real difference to the millions of pet owners who want the best for their pets but struggle to find the practice, treatment and price that meets their needs.

“Too often, people are left in the dark about who owns their practice, treatment options and prices – even when facing bills running into thousands of pounds.

“Our measures mean it will be made clear to pet owners which practices are part of large groups, which are charging higher prices, and for the first time, vet businesses will be held to account by an independent regulator.

“Our changes put pet owners at the centre but also help vets by enhancing trust in the profession and protecting clinical judgment from undue commercial pressure – and that is important to ensure our pets continue to get the best care.”

The CMA said practices must publish a comprehensive price list for standard services, including consultations, common procedures, diagnostics, written prescriptions and cremation options under its new rules.

Prescriptions – for which “many” practices charge £30 or more for each – are to be capped at £21 for the first medicine and £12.50 for any additional medicines.

Practices must also provide a written estimate in advance for any treatment expected to cost £500 or more, including aftercare costs, as well as an itemised bill.

Emergency care will be the only exception for written estimates.

Prices and information about who owns the surgery are to be made available to pet owners through the Royal College of Veterinary Surgeons (RCVS) ‘Find a Vet’ service, which will share the data with third-party comparison sites.

Vet businesses must make it clear whether they are part of a group or an independent business, with details of group ownership to be displayed on signs at the surgery and online.

British Veterinary Association president Rob Williams said: “The majority of the CMA’s measures focus on increasing transparency and information, which will help pet owners make more informed choices and support competition, which is a really positive step.”

He added: “Delivering highly skilled veterinary medicine is costly and whilst we recognise prices have risen sharply in recent years this is due to a number of factors, including the higher costs all businesses are experiencing – and vet practices are not immune.

“Plus, thanks to advances in diagnostics and medical technology over the last 20 years, vets can now do much more to manage disease and injury in animals, whereas in the past the only option available may have been to euthanase.

“Owners today also have a greater expectation of their vet, with many expecting human quality healthcare for their pets and whilst this is possible to deliver, it comes at a cost.”



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Gold price prediction today: Pressure on gold prices to continue on March 24, 2026 amid US-Iran war? Check outlook – The Times of India

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Gold price prediction today: Pressure on gold prices to continue on March 24, 2026 amid US-Iran war? Check outlook – The Times of India



Gold price prediction today: Gold prices are likely to remain range-bound in the near future, says Praveen Singh, Head Currencies and Commodities, Mirae Asset ShareKhan



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