Business
UBS Opens New GCC: How India Becoming The World’s Back Office Powerhouse
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UBS has inaugurated a GCC in India, underlining the country’s rising prominence as a global hub for corporate shared services, technology, and high-value operations

GCC
UBS has inaugurated a new Global Capability Centre (GCC) in India, underlining the country’s rising prominence as a global hub for corporate shared services, technology, and high-value operations. This development comes amid robust growth in India’s GCC ecosystem, which now spans more than 1,700 centres employing over 1.9 million professionals, and is projected to expand to 2,400 GCCs with 2.8 million jobs by 2030, according to the FICCI-ANAROCK report Workplaces 2025: India Commercial Real Estate Reimagined.
India’s GCC Market on a Growth Trajectory
India’s GCC market, valued at USD 64 billion in 2024, is expected to reach USD 105–110 billion by 2030, growing at a CAGR of 10%. The sector’s rapid expansion has been fueled by demand from IT/ITeS, BFSI, Healthcare & Life Sciences, and ER&D.
Bengaluru continues to dominate the GCC landscape, hosting over 875 centres, nearly 29% of India’s total GCCs, driven by its deep talent pool, mature ecosystem, and global investment appeal. Other key cities include Pune, Delhi-NCR, and Hyderabad, while emerging Tier 2 cities such as Jaipur, Kochi, Indore, Coimbatore, and Surat are increasingly attracting GCC investments, marking the next frontier of growth.
In 2025, GCCs accounted for over 32.5 million sq. ft. of leased office space out of a total 80.5 million sq. ft. across India’s top seven cities. The top 7 cities collectively now hold around 800 million sq. ft. of Grade-A office stock, with Bengaluru and NCR accounting for nearly half the total supply.
PropTech and AI Driving the Future of Offices
A parallel trend accelerating GCC growth is the adoption of PropTech and AI in India’s commercial real estate, as highlighted in Cushman & Wakefield’s report From Square Footage to Smart Footage. Over 2,200 PropTech firms now operate across India’s commercial building lifecycle, introducing technologies that improve operational efficiency, digital connectivity, wellness, and sustainability.
AI-enabled workplace solutions and certifications such as WELL, WiredScore, and green building ratings have become baseline expectations for Grade-A offices, with 52% of India’s office stock green-certified by H1 2025. Institutional ownership, including REITs, now commands around 90% of REIT-owned office portfolios with digital and sustainability standards embedded.
GCCs are leading the demand for such digitally enabled workspaces, particularly for AI, cloud, and data-centric functions, which are expected to nearly double their share by 2030, pushing landlords and developers to offer future-ready, compliance-ready campuses.
Economic and Policy Tailwinds
India’s attractiveness as a GCC hub is further reinforced by the Union Budget 2026, which introduces a uniform safe harbour margin of 15.5% across IT services, and increases the threshold from ₹300 crore to ₹2,000 crore. This simplifies compliance and incentivises the migration of high-value tech functions to Indian GCCs.
The IFSC model has also proven popular, particularly for financial services GCCs, offering tax benefits for up to 20 years and automated, rule-driven approvals. These measures, along with India’s skilled workforce and cost efficiencies, have transformed GCCs from purely cost centres to strategic hubs, handling complex, high-value operations for global corporations.
As India’s GCC footprint expands beyond metro cities into Tier 2 centres, the sector is expected to fuel office leasing, job creation, and infrastructure development over the next decade. The combination of robust real estate supply, PropTech adoption, and supportive policy frameworks positions India to consolidate its status as a preferred destination for global capability centres, drawing both multinational corporations and institutional real estate investors.
Anuj Puri, Chairman of ANAROCK Group, summarised: “India’s GCC market is not only growing in size but also in strategic importance. With rising demand for premium workspaces, skilled talent, and digital capabilities, India is set to remain the preferred hub for global corporations over the next decade.”
February 12, 2026, 12:53 IST
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Business
Visa launches new AI tools to manage the charge dispute process
Visa Inc. signage on the floor of the New York Stock Exchange (NYSE) in New York, US, on Wednesday, Jan. 28, 2026.
Michael Nagle | Bloomberg | Getty Images
Visa is launching six new tools using artificial intelligence to modernize the process of disputing credit card charges, the company told CNBC exclusively.
The digital payments company said the tools are designed to reduce the costs and frustration of “outdated” dispute processes for multiple entities involved in the payments process: merchants, issuers and acquirers.
“Some of the challenges are these back-office systems are still largely manual,” Andrew Torre, Visa’s president of value-added services, told CNBC. “We really had to think differently about how we approach this at scale.”
In 2025, Torre said, Visa processed more than 103 million charge disputes globally, marking a 35% increase since 2019.
“Our goal is to streamline this as much as possible,” Torre said. “We’d love to be able to see that growth rate come down.”
Visa’s new tools are part of a larger push by major banks and financial institutions to incorporate AI into their businesses — both internally and in consumer-facing applications. JPMorgan Chase and Goldman Sachs have both said they’re already using AI to hire fewer people. BNY spent $3.8 billion on technology in 2025, or about 19% of its revenue.
Visa said three of its six new tools focus on merchants, allowing them to address potential disputes before they escalate, managing disputes with generative AI responses and providing a deeper level of detail on order insights to manage confusion over unfamiliar charges.
For example, Torre said, many disputes are borne out of cardholders not recognizing a specific charge on their statements. With the new tool, Visa will be able to provide further details to financial institutions to show cardholders that data at a deeper level, according to the company.
The other three tools are built for issuers and acquirers, using predictive AI models to aid in case-by-case analysis, analyzing documents for summaries and auto fill and establishing an AI-powered dispute platform to manage the entire process in one location, Visa said.
“We’ll be able to get them insights and data so they can move from being reactive to proactive,” Torre said.
Torre said Visa’s new AI tools are part of a broader host of solutions for consumers, including a subscription manager announced last week that allows cardholders to cancel unnecessary subscriptions directly on the manager.
The automation will save time, money and unnecessary confusion for both parties, he added. Most of the tools will be generally available later this year, the company said.
“We really believe that disputes in this solution makes it much easier to manage and resolve,” Torre said. “We think it has better outcomes for everyone.”
Business
Food prices to rise by almost 10% due to Iran war, warns key industry body
Food bills are set to soar as much as 10 per cent this year as a direct consequence of the Iran war, a key industry body has warned.
The Food and Drink Federation (FDF), which represents 12,000 food and drink manufacturers, has hiked its inflation forecast for the year from 3.2 per cent to between nine and 10 per cent.
During the 2022 cost of living crisis, food inflation rose at a rate of 10.9 per cent, figures from the Food and Drink Federation (FDF) show, while the following year was even worse at 14.6 per cent.
Since then, it had dropped back to 2.7 per cent (2024) and 4.2 per cent (2025), but while this year had originally been forecast to deliver food inflation of 3.2 per cent, the latest assessment is that it will instead see a huge rise in the second half of 2026.
The FDF said the current situation is “unprecedented and hard to predict”, but it’s “clear that food inflation is going to rise in the months ahead”.
How much that adds to the average bill depends on the size and frequency of a consumer’s usual grocery habits, but on average, bills could rise by around £588, according to some estimates.
Consumer rights and review site Which? frequently assesses UK supermarkets for cost, and at the start of 2026, an average basket of 89 shopping products cost £161.56 at Aldi and up to £217.02 at Waitrose.
Assuming food inflation lands at the mid-point of the FDF forecast, 9.5 per cent, and that all products and supermarkets applied that uplift equally, that would move the costs of those shops up to £176.91 and £237.64 respectively.
Research from confused.com suggested the average UK household spent £119 each week on food shopping, which is £6,188 each year; a 9.5 per cent uplift to that equates to an extra £588 annually, or a total of just over £130 per week and £6,775 annually.
Chancellor Rachel Reeves is due to meet with some supermarket chiefs on Wednesday, including Sainsbury’s and Tesco, over discussions to assess the upcoming impact of price rises on the cost of living. The Treasury has described it as a “fact-finding” conversation.
Last month, Asda boss Allan Leighton called on Labour to do more to help businesses after creating “a lot of constraints” for them.
For food manufacturers, there is both a concern now and another yet to come in terms of energy cost rises.
Diesel – used in farm machinery – is up by 80 per cent since the start of the war, while fertiliser costs could increase further, as well as supply being constrained. The FDF also points to lost sales due to cancelled shipments to the Middle East, with UK firms regularly exporting cheese, cereals, chocolate and more to the region.
Dr Liliana Danila, chief economist at The Food and Drink Federation, said: “The food and drink sector is already feeling the force of this geopolitical shock. As one of the UK’s energy-intensive industries, manufacturers are facing mounting energy bills, rising transport and packaging costs and disruption across key supply chains.
“These pressures are hitting simultaneously and are a significant challenge for businesses to absorb.
“The current situation is unprecedented and hard to predict; however, given the scale and speed of these cost increases, and despite companies’ best efforts not to pass price increases on, it’s clear that food inflation is going to rise in the months ahead.”
The FDF says its upgraded inflation figures were based on “assumptions that the Strait of Hormuz opens to cargo traffic within the next two to three weeks”, as has been suggested by Donald Trump this week, and that most commodities, including oil, gas and fertiliser production, return to normal within a year.
In the past few months, the FDF has repeatedly called for the government to offer support to businesses in the sector from rising energy bills in the same way as it does to those in some other manufacturing areas.
Business
GST collections rise 8.2% in March 2026 to hit Rs 1.78 lakh crore – The Times of India
GST collections: India’s net Goods and Services Tax (GST) collections increased to Rs 1.78 lakh crore in March 2026, marking a rise of 8.2% compared to the previous month, according to official figures released on Wednesday.Gross GST revenue for March stood at Rs 2 lakh crore, which is an 8.8% increase over the same month last year.Abhishek Jain, Indirect Tax Head & Partner, KPMG says, “GST collections continue to show steady 9% annual growth, supported by strong import activity this month and consistent compliance. While export refunds have eased this month but remain healthy overall for the year”Refunds during the month totalled Rs 0.22 lakh crore, up 13.8% on a year-on-year basis, which resulted in net GST collections of Rs 1.78 lakh crore.Domestic GST revenue reached Rs 1.46 lakh crore, registering a growth of 5.9%, while revenue from imports was recorded at Rs 0.54 lakh crore, rising sharply by 17.8% during the period.Post-settlement GST figures across states presented a varied trend. While industrially advanced states recorded strong growth, several others reported a decline.Maharashtra contributed the highest amount to the overall collections at Rs 0.13 lakh crore on a pre-settlement basis, followed by Karnataka and Gujarat.Among states showing an increase in post-settlement SGST collections were Himachal Pradesh, Punjab, Uttarakhand, Haryana, Rajasthan, Uttar Pradesh, Bihar, Gujarat, Maharashtra, Karnataka, Kerala, Tamil Nadu, Telangana and Andhra Pradesh, among others.On the other hand, states such as Jammu and Kashmir, Chandigarh, Delhi, Arunachal Pradesh, Meghalaya, Assam, West Bengal, Jharkhand, Odisha, Chhattisgarh and Madhya Pradesh, among others, registered a decline in post-settlement SGST revenues.
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