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Interview: Jem Walters, CTO, Vanquis | Computer Weekly

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Interview: Jem Walters, CTO, Vanquis | Computer Weekly


Jem Walters became chief technology officer (CTO) at banking group Vanquis in September 2023 after scratching an itch. Having spent 23 years with Virgin Money, latterly as CIO, he wanted to try his hand at entrepreneurship. He co-founded the successful money-saving app Snoop, which Vanquis bought in July 2023.

While Walters had scratched his itch and learnt much in the process, the acquisition created an opportunity to return to the corporate side as CTO at Vanquis. The banking group, formed in 1880 and known as Provident Financial until 2023, had a legacy IT challenge. Senior executives believed Walters could help the business overcome these concerns.

“I’d already been through that process once in my career when Virgin Money bought Northern Rock in 2012,” says Walters, reflecting on the opportunity. “I wasn’t 100% sure it’s what I wanted to do next in my career.”

After a conversation with the senior team, he quickly changed his mind. Now, two-and-a-half years later, he’s glad he did.

“What we’re embarking on and what we’ve delivered over the last couple of years has been remarkable in terms of technology transformation,” he says. “I have such a good team here – so committed and skilful. They’re a joy to work with. It’s just good to be here, and I’m really enjoying the challenge.”

Grabbing the opportunity

The challenge Walters faces is straightforward on paper – combining his experiences of dealing with legacy IT with his awareness of enterprise-grade agile development at Snoop. Of course, dealing with a challenge in real life is much harder than describing the process on paper. As he began working on the task at hand at Vanquis, several key questions became apparent.

“Can we move to a digital operating model?” he says. “And culturally, certainly from a technology and change point of view, can we start to think, behave and work more like a big fintech than a small bank? And so that’s a big part of the culture that I’m trying to drive here. Can we get more entrepreneurial? Can we be more fleet of foot? Can we improve our speed to market? Ultimately, that’s what we need to do to compete in this market.”

FTSE-listed Vanquis is a specialist bank that provides credit cards and loans to more than 1.7 million UK borrowers and savers whose personal financial circumstances can mean they are often excluded from mainstream banks. The organisation offers a range of credit cards and savings products, as well as the money management app Snoop and specialist vehicle finance through Moneybarn. Walters recognises the business is a complex blend.

“In banks that have been around for decades, technology is largely organised in product silos. That’s true in many businesses I’ve seen over the years, and that was certainly true at Vanquis. From an in-house manufacturing perspective, we had three disparate legacy technology stacks – one for credit cards, one for vehicle finance and one for personal loans,” he says.

“Over the years, you might make one good decision at a time, but the technology gets quite complicated, and it’s difficult to maintain and change, and upgrades get deprioritised for new business launches or whatever. Our vision was, ‘Okay, let’s pivot to a customer-centric data model. Let’s digitise the business in terms of how we service customers’.”

Digitising the business

Walters says his ambitious transformation programme has four key pillars. First, Gateway, which he describes as the core business platform that covers everything for servicing the bank’s customers and providing them with products.

“We’re consolidating everything into a Salesforce stack,” he says, suggesting the company uses a range of the technology giant’s products and services. “We’ve said, ‘Let’s make sure that if we can do something in Salesforce, we’ll do it’, and we’ve developed a strong strategic partnership there.”

As a second pillar, Vanquis is transforming its data environment. “We’re building a single source of the truth, which is well-governed and has all the proper data governance in place, in the sense of data dictionaries, lineage, single business owners and the definitions of metrics,” says Walters. The data platform is built on Snowflake technology.

“We’re building a single source of the truth, which is well-governed and has all the proper data governance in place”

Jem Walters, Vanquis

The third pillar covers the modern workplace environment. Vanquis used disparate technology stacks, with employees having different email address formats across multiple Microsoft tenants.

“Collaboration didn’t quite work; document sharing didn’t work,” he says. “So, we’ve got everyone on a single tenant and upgraded the laptops and operating systems.”

The final pillar is shared services. As an example, Walters says Vanquis used three separate human resources systems.

“So, let’s bring that into one platform,” he says, adding that Vanquis now uses Dayforce HR technology. The company is also consolidating monitoring and logging via Sumo Logic, managing security operations via Rapid7, and aims to refresh its IT service management approach this year.

“Those are the four pillars,” says Walters. “There aren’t many stones that are not being left unturned. And we’re making really good progress across all of them.”

Pursuing digital transformation

Delivering digital transformation has involved a methodical process. While good progress was being made before Walters joined, he’s focused on developing an implementation strategy.

“It’s about working backwards from right to left,” he says. “A big-bang approach is just not feasible. You can’t move two million customers over in an hour. It’s too much risk, so we had to figure out a mechanism to implement technology incrementally and then migrate customer data where needed.”

One crucial part of this shift has been data consolidation. Walters’ team developed a concept called the customer kernel record, creating a single operational view of customers using the Salesforce platform, with 2.4 million records from 15 different data sources. Walters recognises that creating a single customer view is not a one-time hit. New clients must be onboarded, and changes to the Salesforce record must synchronise with the remaining legacy systems.

However, once the new Gateway system went live last February, his team found it much easier to bring systems and processes into the technology stack.

“As a proof point, a month later, we moved all our complaints processing onto the Salesforce stack, and we got 1,500 operation centre agents moved across, and that all went really well,” he says.

“The shift to Gateway was the key to unlocking our implementation strategy, which means we can now deliver more old blocks of processes at a time, and then just train people up to do that particular part of the business. That’s now a rolling programme of work.”

Boosting mobile experiences

Walters says digital transformation continues apace. Vanquis recently launched its new app, a process that includes migrating a million customers and loading more than 30 billion rows of customer, product and decisioning data onto the platform underpinning the software.

“One of the smart things we did was to get the Snoop team to build the new Vanquis banking app,” he says. “That approach was a bit of a no-brainer for me, because we spent five years at Snoop building apps, and we became good at understanding what you need to do to build a digital business.”

That learning process was important because Walters suggests building banking apps is far from easy. Drawing on the skills of the internal Snoop team helped keep costs in check. The process, which includes measuring and monitoring performance, also provided a case study on agile development methods for the rest of the business.

“That approach has been really beneficial, and it paves the way for something that we’re going to embark on later this year, which is to start to integrate the Snoop-style money management features into the Vanquis banking app experience – and that’s where things start to get really interesting, because I don’t think anyone else in the UK has cracked that nut,” he says.

Other ongoing transformation efforts include credit card onboarding, where Walters’ team has built a new platform. This platform will give the business access to better decisioning systems, improved risk and fraud management capabilities, and additional data sources for affordability assessments. The Gateway transformation involves two more key milestones.

“One is bringing collections and forbearance processes onto the new stack,” he says. “The last piece of the jigsaw is building a new vehicle finance platform, which we’re well underway with. All of those things should be complete this year. There is quite a lot going on.”

Enhancing personalisation

Walters says Vanquis will continue to hone its mobile app during the next two years. The aim is to use the in-house design team to build a great customer experience. He paints a picture of the firm’s future money management app.

“It will be easy to do your banking,” he says. “We will have agentic AI, so – if you can’t self-serve in the app – the chat functionality will allow you to do anything else that you want to do, and you won’t have to speak to a human if you don’t want to, or chat with a human, but that option will always be available.”

The general direction of travel, suggests Walters, is hyper-personalisation. He expects the bank to continue developing new products in key areas, such as improving creditworthiness and providing credit facilities. The aim is to help Vanquis customers see all their products and services in one place and to enable as much self-service as possible.

“Through Snoop and the connectivity with other bank accounts and credit cards, we can provide a hyper-personalised service. We’ve already proven we can do that and help customers save money. And that’s not necessarily through products that we manufacture or sell, but through the price comparison capability that we have in Snoop,” he says.

“So, whether it’s your energy, broadband, mobile phone or insurance, we can help. And that approach starts to sound interesting and unrecognisable from the business I joined two or three years ago.”



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Save Up to 40% With These Acer Promo Codes and Discounts

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Save Up to 40% With These Acer Promo Codes and Discounts


Acer is one of the top largest PC manufacturers in the world, perhaps best known for its gaming line and budget-friendly options. If you’ve already got your eye on an Acer product like a laptop or monitor, and are shopping at the company’s online storefront, you should be using one of these Acer promo codes and coupons to save some cash on your purchase.

Save 40% on Accessories When You Build an Acer Bundle

If you’re buying from Acer, you’re most likely shopping for either a desktop PC or laptop. With this discount, you can get a really solid deal on accessories if you bundle it with a mouse, laptop bag, or headset. When you go to purchase a PC, just click “Build Bundle” and you’ll see some of the eligible options, all of which are reduced by 40%. The Nitro Mechanical Keyboard, for example, goes from $50 to just $30. That 40% is a real discount, too, as that same keyboard costs $50 on Amazon when I checked.

Beyond peripheral add-ons, you can also save 10% off Acer Care Plus extended service plans or McAfee LiveSafe antivirus subscriptions. You can bundle up to five products together to save the most money. If you’re headed off to college (or have a kid in the family), a bundle like this can get you everything you need for a gaming or studying setup on the go.

Shop Rotating Weekly Deals on Monitors and Gaming Gear

Acer’s PC gaming offerings come in either the flagship Predator brand or the budget-tier Nitro. Acer offers rotating weekly deals on everything from monitors to gaming laptops, some of which are my favorites that I’ve tested in their given category. The Acer Nitro V 16, for example, was a budget gaming laptop that I recommended quite a lot last year because of its incredible price. The one I tested was the entry-level version with an Nvidia RTX 5050 inside, but Acer has the RTX 5060 model in its own storefront. It’s $100 off right now at $1,200, which comes with 16 GB of RAM and a terabyte of storage. In fact, it’s only $30 more than the RTX 5050 model, despite offering a significant jump in gaming performance. These discounts are reflected right on the product pages, so there’s no promo code, discount code, or coupon code required.

Acer has a wide selection of monitors available, too, whether that’s a massive 49-incher or a more modest 27-inch gaming workhorse. One of my favorite discounts I saw right now was the Acer Nitro XV2, a 27-inch 1440p display with a 300 Hz refresh rate. It’s 44% off at the time of writing, bringing the price down to just $250. Because these discounts are swapped out on a weekly basis, it’s worth checking back to see if the product you’re eyeing has a new discount.

Select Customers Can Get 15% Off Their Purchase

Acer also offers a number of added discounts at checkout, including 15% off for students. Students will need to verify through Student Beans or SheerID. Because a lot of the devices Acer offers are budget-friendly, they can be attractive for students, and the extra 15% off is the icing on the cake.

We tested the Acer Swift 16 AI last year and really enjoyed the high-resolution, OLED screen and impressively quiet performance. Acer has the smaller version of this same laptop available, the Swift 14 AI, which is currently $150 off. You also might check out the Acer Chromebook Plus 514, a laptop we liked quite a bit when we reviewed it in 2024.

Acer offers this same 15% discount for active duty military, veterans, and their families. It also applies to healthcare professionals, which can be verified through its healthcare discount portal.



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AI Research Is Getting Harder to Separate From Geopolitics

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AI Research Is Getting Harder to Separate From Geopolitics


The world’s top AI research conference, the Conference on Neural Information Processing Systems—better known as NeurIPS—became the latest organization this week to become embroiled in a growing clash between geopolitics and global scientific collaboration. The conference’s organizers announced and then quickly reversed controversial new restrictions for international participants after Chinese AI researchers threatened to boycott the event.

“This is a potential watershed moment,” says Paul Triolo, a partner at the advisory firm DGA-Albright Stonebridge who studies US-China relations. Triolo argues that attracting Chinese researchers to NeurIPS is beneficial to US interests, but some American officials have pushed for American and Chinese scientists to decouple their work—especially in AI, which has become a particularly sensitive topic in Washington.

The incident could deepen political tensions around AI research, as well as dissuade Chinese scientists from working at US universities and tech companies in the future. “At some level now it is going to be hard to keep basic AI research out of the [political] picture,” Triolo says.

In its annual handbook for paper submissions, issued in mid-March, NeurIPS organizers announced updated restrictions for participation. The rules stated that the event could not provide services including “peer review, editing, and publishing” to any organizations subject to US sanctions, and linked to a database of sanctioned entities. It included companies and organizations on the Bureau of Industry and Security’s entity list and those on another list with alleged ties to the Chinese military.

The new rules would have affected researchers at Chinese companies like Tencent and Huawei who regularly present work at NeurIPS. The database also includes entities from other countries such as Russia and Iran. The US places limits on doing business with these organizations, but there are no rules around academic publishing or conference participation.

The NeurIPS handbook has since been updated to specify that the restrictions apply only to Specially Designated Nationals and Blocked Persons, a list used primarily for terrorist groups and criminal organizations.

“In preparing the NeurIPS 2026 handbook, we included a link to a US government sanctions tool that covers a significantly broader set of restrictions than those NeurIPS is actually required to follow,” the event’s organizers said in a statement issued Friday. “This error was due to miscommunication between the NeurIPS Foundation and our legal team.”

Before they reversed course, the conference organizers initially said that the new rule was “about legal requirements that apply to the NeurIPS Foundation, which is responsible for complying with sanctions,” adding that it was seeking legal consultation on the issue.

Immediate Backlash

The new rule drew swift backlash from AI researchers around the world, particularly in China, which produces a large quantity of cutting-edge machine learning papers and is home to a growing share of the world’s top AI talent. Several academic groups there issued statements condemning the measure and, more importantly, discouraging Chinese academics from attending NeurIPS in the future. Some urged Chinese academics to contribute instead to domestic research conferences, potentially helping increase the country’s influence in relevant science and tech fields.

The China Association of Science and Technology (CAST), an influential government-affiliated organization for scientists and engineers, said Thursday that it would stop providing funding for Chinese scholars traveling to attend NeurIPS and would use the money instead to support domestic and international conferences that “respect the rights of Chinese scholars.”

CAST also said it will no longer count publications at the 2026 NeurIPS conference as academic achievements when evaluating future research funding. It’s unclear if the organization will reverse course now that NeurIPS has walked back the new rule.



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Iranian Hackers Breached Kash Patel’s Email—but Not the FBI’s

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Iranian Hackers Breached Kash Patel’s Email—but Not the FBI’s


Handala’s second claim, however—that it hacked the FBI—seems, for now, to be fiction. All evidence points to Handala having breached Patel’s older, personal Gmail account. Widely believed to be a “hacktivist” front for Iran’s intelligence agency the MOIS, Handala suggested on its website that the emails contained classified information, but the messages initially reviewed by WIRED didn’t appear to be related to any government work. TechCrunch did find, however, that Patel appears to have forwarded some emails from his Justice Department email account to his Gmail account in 2014.

Handala, which cybersecurity experts have described to WIRED as an “opportunistic” hacker group whose cyberattacks and breaches are often calculated more for their propaganda value than their tactical impacts, has nonetheless made the most of Patel’s embarrassing breach. “To the whole world, we declare: the FBI is just a name, and behind this name, there is no real security,” the group wrote in its statement. “If your director can be compromised this easily, what do you expect from your lower-level employees?”

Handala Hackers Put $50 Million Bounty on Trump and Netanyahu’s Heads

For further evidence of Handala’s bombastic rhetoric, look no further than another post on its website earlier this week (we’re intentionally not linking to it) that offered a $50 million bounty to anyone who could “eliminate” US president Donald Trump and Israeli prime minister Benjamin Netanyahu. “This substantial prize will be awarded, directly and securely, to any individual or group bold enough to show true action against tyranny,” the hackers’ statement read, along with an invitation to any would-be assassins to reach out via the encrypted messaging app Session. “All our communication and payment channels utilize the latest encryption and anonymization technologies, your safety and confidentiality are fully guaranteed.”

That bounty, Handala explained, was posted in answer to a statement about Handala published on the US Department of Justice website last week that offered $10 million for information leading to the identity or location of anyone who carries out “malicious cyber activities against US critical infrastructure” on behalf of a foreign government.

“Our message is clear: If you truly have the will and the power, come and find us!” Handala wrote in its response. “We fear no challenge and are prepared to respond to every attack with even greater force.”

In yet another post on its website this week, Handala also claimed to have doxed 28 engineers at military contractor Lockheed Martin working in Israel and threatened them with personal harm if they didn’t leave the country within 48 hours. When WIRED tried calling the phone numbers included in Handala’s leaked data, however, most of them didn’t work.

Apple says no device with its Lockdown Mode security feature enabled has ever been successfully compromised by mercenary spyware in the nearly four years since its launch. Amnesty International’s security lab head, Donncha Ó Cearbhaill, also says his team has seen no evidence of a successful attack against a Lockdown Mode–enabled iPhone. And Citizen Lab, which has documented several successful spyware attacks against iPhones, says none involve a Lockdown Mode bypass, while in two cases its researchers found the feature actively blocked attacks against NSO Group’s Pegasus and Intellexa’s Predator. Google researchers, meanwhile, found one spyware strain that simply abandons infection attempts when it detects the feature is enabled.

Lockdown Mode works by disabling commonly exploited iPhone features, such as most message attachment types and features like links and link previews. Incoming FaceTime calls are blocked unless the user has previously called that person within the past 30 days. When the iPhone is locked, it blocks connections with computers and accessories. The device will not automatically join nonsecure Wi-Fi networks, and 2G and 3G support is disabled. Apple has also doubled bounties for researchers who detect any Lockdown Mode bypass, with payouts up to $2 million.



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