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‘Big four’ mobile firms outperformed by smaller rivals in annual survey

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‘Big four’ mobile firms outperformed by smaller rivals in annual survey



The UK’s biggest mobile providers have been outperformed by smaller rivals in an annual customer service survey by watchdog Which?

Three, O2 and Lycamobile were the lowest performing networks in the survey of more than 5,000 mobile users, receiving customer scores of 65%, 67% and 68% respectively.

Three received a two-star rating in every category including network reliability and technical support, the consumer group found.

O2 received just two stars for value for money and customer service, shortly after it increased its annual price rises from £1.80 to £2.50 a month for all customers.

Lycamobile received four stars for value for money but two stars in every other category.

EE and Vodafone achieved scores of 74% and 72% respectively, although Which? described them as “stuck in the middle to lower reaches of the table”.

Talkmobile topped the rankings with a customer score of 83% followed by Tesco Mobile on 81%, with both impressing customers with their network reliability, customer service and value for money.

Other top-rated networks included Giffgaff and Smarty, which both received a score of 79%, driven by their flexibility and affordable Sim-only deals.

Lebara and 1pMobile both achieved a score of 78%, with customers praising 1pMobile’s network reliability and value for money and Lebara earning five stars for value for money.

According to the survey, respondents using one of the ‘big four’ – EE, O2, Three and Vodafone – paid an average of £16 for a Sim-only contract, compared with just £9 on smaller networks.

For contracts including a phone, users paid an average £40 with the ‘big four’ compared with £28 with smaller providers.

Many smaller firms use the infrastructure of the ‘big four’, meaning customers often receive the same signal and coverage.

Which? head of home products and services, Natalie Hitchins, said: “Our latest research shows that smaller providers are consistently outshining the industry’s largest mobile firms by offering better customer service and far cheaper deals.

“Many top-rated challengers avoid mid-contract price hikes, offering households struggling with the cost of living much-needed certainty.

“Any customers nearing the end of their contract who are unhappy with their service, or simply looking to save money, should not hesitate to vote with their feet and move to a provider that actually delivers on value.”



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Amid disputes, Singh skips Tata trust meeting – The Times of India

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Amid disputes, Singh skips Tata trust meeting – The Times of India


MUMBAI: Vijay Singh, a former Indian defence secretary whose eligibility as a trustee has come under legal challenge, absented himself from the board meeting of the Bai Hirabai Jamsetji Tata Navsari Charitable Institution on Friday, the latest sign of an intensifying governance dispute within India’s most powerful philanthropic network.The challenge was brought by Mehli Mistry, a former trustee, before the Maharashtra charity commissioner, questioning the appointments of Singh and Venu Srinivasan as trustees of Bai Hirabai. Mistry cited clauses in the 1923 trust deed requiring all trustees to be Zoroastrians and permanent residents of Mumbai, and argued that neither of them met those conditions.Srinivasan, chairman emeritus of TVS Motors, stepped down citing other commitments, but later acknowledged he had done so at the request of Tata Trusts management. Singh declined a similar request. Those present at the Friday meeting included chairman Noel Tata, trustees Darius Khambata and Jehangir HC Jehangir, the last of whom joined by video conference from Europe. Jimmy Tata, Noel’s older half-brother and a fellow trustee, was again absent. Singh confirmed he did not attend the meeting. A person familiar with the proceedings said the board discussed, among other matters, Mistry’s objections and next steps.The dispute has exposed a deeper legal tension. Both Srinivasan and Singh alleged that Tata Trusts had withheld from them a legal opinion by former chief justice of India MH Kania, who held that the restrictive eligibility clauses in Bai Hirabai’s trust deed were “bad in law.” That interpretation had previously allowed former Tata Group director RK Krishnakumar to be inducted onto the board. Tata Trusts said irrespective of that opinion and past precedent, appointments of non-Zoroastrians remained open to challenge under the deed’s provisions, adding that a legal opinion did not substitute for a judicial pronouncement. The commissioner has yet to order a formal inquiry. Bai Hirabai was endowed by Sir Ratan Tata, younger son of Tata Group founder Jamsetji Tata, who bequeathed properties in Mumbai and Navsari to the institution, the provenance that gives its century-old deed its continuing legal force.



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India supplies 40% of US smartphone imports, replaces China: Report – The Times of India

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India supplies 40% of US smartphone imports, replaces China: Report – The Times of India


India is rapidly strengthening its position in global electronics trade, now supplying about 40 per cent of the smartphones imported by the United States that were previously sourced from China.According to a recent report by McKinsey & Company, cited by ANI, the United States has been actively diversifying its import sources and has replaced about two-thirds of the goods it previously sourced from China, valued at more than $80 billion. India and ASEAN economies have played a significant role in this shift.“India, for example, increased smartphone exports to the United States to levels equal to roughly 40 per cent of what China had supplied,” the report stated.India’s rise in smartphone exports has been particularly notable, with shipments to the US increasing sharply despite the long geographical distance of around 13,000 kilometers. This reflects the country’s growing role in global electronics manufacturing and supply chains.The report also highlighted that ASEAN economies replaced about two-thirds of US laptop imports that had earlier come from China, pointing to a broader shift in manufacturing bases across Asia.It noted that global trade remained resilient in 2025 despite concerns of a slowdown. Both US imports and Chinese exports reached new highs during the year, while overall global trade grew faster than the global economy.Among emerging economies, India stood out for expanding trade across regions. However, while overall exports remained largely unchanged, smartphones were a key exception and drove export growth.The report said the shift in trade patterns is being driven by domestic priorities and geopolitical realignments. Advanced economies and China are increasingly reorienting trade away from geopolitically distant partners, while emerging economies like India continue to expand trade across markets.It also pointed to changes in other regions. ASEAN strengthened its position as a manufacturing hub by importing more inputs from China and exporting finished goods to the United States. Brazil increased commodity exports to China, replacing goods that China had earlier sourced from the US.



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Crude oil prices plunge over 10% as Iran reopens Strait of Hormuz, stocks rally – The Times of India

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Crude oil prices plunge over 10% as Iran reopens Strait of Hormuz, stocks rally – The Times of India


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Crude oil prices plunged more than 10% on Friday after US President Donald Trump and Iran announced that the Strait of Hormuz is fully open again for oil tankers carrying crude from the Persian Gulf to customers worldwide, easing fears of supply disruptions.The sharp drop in oil prices lifted global markets, with US stocks rallying strongly. The S&P 500 rose 1% as it moved toward a third straight week of gains, while the Dow Jones Industrial Average jumped 722 points, or 1.5%, and the Nasdaq composite added 1.1% in morning trading.

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Global Oil Crisis Loading? Iran Stuns Trump With Fresh Curbs | World In Shock

The price decline came immediately after Iran’s foreign minister, Abbas Araghchi, said on X that the passage for all commercial vessels through the strait “is declared completely open” and would remain so for the duration of the current ceasefire period in Lebanon. US crude fell 10.2% to $81.88 per barrel, while Brent crude dropped 10.3% to $89.09. Despite the fall, prices remain above their pre-war levels, indicating lingering caution in markets.Optimism has been building on Wall Street in recent weeks, with stocks rising 12% since late March on hopes that the United States and Iran can avoid a worst-case economic outcome despite ongoing conflict. The reopening of the Strait of Hormuz is seen as the clearest sign yet of easing tensions, although the situation remains uncertain. President Donald Trump said in a speech late Thursday that the war “should be ending pretty soon.Shortly after Iran’s announcement, Trump said on his social media platform that the US Navy’s blockade of Iran remains “in full force” until both sides reach an agreement. He added that negotiations “should go very quickly in that most of the points are already negotiated,” emphasizing the statement in all capital letters.Companies with high fuel costs led the market gains as oil prices fell. United Airlines rose 9.8%, while Norwegian Cruise Line and Royal Caribbean Group both climbed 9.3%.A solid start to the earnings season also supported investor sentiment. State Street gained 2.9%, and Fifth Third Bancorp rose 1.4% after reporting stronger-than-expected quarterly results.Not all companies benefited from the rally. Netflix fell 9.2% despite posting higher profits, as it did not increase its full-year revenue forecast. The company also said cofounder and chairman Reed Hastings will step down from its board in June when his term expires.European markets also moved higher following the development, with France’s CAC 40 rising 2% and Germany’s DAX gaining 2.2%.Asian markets, which had closed before the announcement, ended lower. Japan’s Nikkei 225 fell 1.8%, and Hong Kong’s Hang Seng dropped 0.9%.In the bond market, Treasury yields declined as lower oil prices reduced pressure on inflation. The yield on the 10-year Treasury fell to 4.24% from 4.32% late Thursday.



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