Business
‘Big four’ mobile firms outperformed by smaller rivals in annual survey
The UK’s biggest mobile providers have been outperformed by smaller rivals in an annual customer service survey by watchdog Which?
Three, O2 and Lycamobile were the lowest performing networks in the survey of more than 5,000 mobile users, receiving customer scores of 65%, 67% and 68% respectively.
Three received a two-star rating in every category including network reliability and technical support, the consumer group found.
O2 received just two stars for value for money and customer service, shortly after it increased its annual price rises from £1.80 to £2.50 a month for all customers.
Lycamobile received four stars for value for money but two stars in every other category.
EE and Vodafone achieved scores of 74% and 72% respectively, although Which? described them as “stuck in the middle to lower reaches of the table”.
Talkmobile topped the rankings with a customer score of 83% followed by Tesco Mobile on 81%, with both impressing customers with their network reliability, customer service and value for money.
Other top-rated networks included Giffgaff and Smarty, which both received a score of 79%, driven by their flexibility and affordable Sim-only deals.
Lebara and 1pMobile both achieved a score of 78%, with customers praising 1pMobile’s network reliability and value for money and Lebara earning five stars for value for money.
According to the survey, respondents using one of the ‘big four’ – EE, O2, Three and Vodafone – paid an average of £16 for a Sim-only contract, compared with just £9 on smaller networks.
For contracts including a phone, users paid an average £40 with the ‘big four’ compared with £28 with smaller providers.
Many smaller firms use the infrastructure of the ‘big four’, meaning customers often receive the same signal and coverage.
Which? head of home products and services, Natalie Hitchins, said: “Our latest research shows that smaller providers are consistently outshining the industry’s largest mobile firms by offering better customer service and far cheaper deals.
“Many top-rated challengers avoid mid-contract price hikes, offering households struggling with the cost of living much-needed certainty.
“Any customers nearing the end of their contract who are unhappy with their service, or simply looking to save money, should not hesitate to vote with their feet and move to a provider that actually delivers on value.”
Business
Weather & then war lead to tears in India’s onion basket
Rain clouds rolled over Maharashtra’s onion belt. Then came war winds from West Asia. Prices collapsed. Crops rotted. Farmers counted losses in rupees — and sold tears by the quintal. Across Nashik, Solapur and Chhatrapati Sambhajinagar, onion growers are reaping a bitter harvest this season as wholesale prices at agriculture produce market committees (APMCs) have crashed far below production costs.Prakash Galadhar, a farmer hailing from Paithan taluka in Chhatrapati Sambhajinagar, hauled 1,262kg of onions he had harvested to market last week. After deductions for labour, loading and transport, his final balance showed he owed the trader Re 1.In Satana APMC of Nashik district, farmer Jitendra Solanke brought 30 quintals hoping to recover at least part of his investment. Traders first offered Rs 50 a quintal. After he protested, rate climbed to Rs 175 a quintal — Rs 1.75 a kg.Still, numbers refused to add up. “I spent Rs 1,200 per quintal to grow crop. After sale, labour and transport charges, only Rs 500 remained. The loss mounted to Rs 36,000,” Solanke said.Inputs have become expensive — seeds, fertilisers, diesel, mechanised farming and labour costs have all risen sharply — while market prices have sunk into mud.“We sell onions at Rs 4 to Rs 5 per kg while production cost is over Rs 12,” said Bhausaheb Jagtap, a farmer from Pune district. “After paying everybody, nothing is left,” Jagtap said.Prices have been sliding since Feb this year. At Lasalgaon APMC in Nashik — country’s largest onion wholesale market and benchmark for national rates — the kitchen staple is currently selling between Rs 400 and Rs 1,600 a quintal. Nearly 80% of arrivals fetch less than Rs 800 a quintal.In Solapur APMC, arrivals on May 13 touched 14,756 quintals. Prices ranged from Rs 100 to Rs 1,700 a quintal, or Rs 1 to Rs 17 a kg. A year ago, onions sold there for Rs 2,500 to Rs 3,000 a quintal.Growers said break-even price stands near Rs 18 a kg. “Losses are massive because nearly 80% of onions are selling between Rs 400 and Rs 800 per quintal,” said Bharat Dighole, president of Maharashtra Onion Growers’ Association.Market experts blamed a perfect storm: bumper arrivals, weak domestic demand, export disruptions and rain-damaged produce flooding mandis.“Geopolitical tensions involving Iran, US and Israel disrupted export markets and reduced overseas demand,” said Vikas Singh, vice president of Horticulture Produce Exporters’ Association of India.Unseasonal rain between March 19 and 21 added another blow to the farmers. Showers lashed Nashik district just as summer onion harvest began, damaging ready crop and triggering rot during storage. “Only 30% of produce was grade-1 quality,” said Prakash Jadhav, head of onion department at Solapur APMC. “Rain damage and long storage hurt quality.”Farmers are demanding onions be brought under minimum support price, pegging at Rs 3,500 a quintal. Growers’ groups want Maharashtra govt to compensate farmers by Rs 1,500 a quintal for distress sales.(Inputs from Prasad Joshi)
Business
India among fastest-growing steel market as global prices rise: Goldman Sachs
India emerged as one of the fastest-growing steel markets as global steel prices rose across major regions in April and early May, according to a Goldman Sachs report. In its “Global Steel: The Steel Market Barometer – May Update”, Goldman Sachs said average hot rolled coil (HRC) prices increased across nearly all major markets in April, led by Brazil with a 10 per cent month-on-month rise, followed by Japan at 6.5 per cent and China at 2.9 per cent. “On a YTD basis, Brazil’s HRC steel price performance has been the strongest in our sample (+21%), followed by the US (+15%) with other regions also showing price increases from 6%-13%,” the report said, as quoted by ANI.India continued to show strong rise within this global uptrend, with crude steel production rising 11 per cent year-on-year in March, compared with 10 per cent year-to-date growth and 7 per cent in February, the report said. Meanwhile, long steel prices also firmed in April across key regions, with Brazil recording a 12 per cent rise in rebar prices, followed by Europe at 6.9 per cent and the Black Sea region at 6.1 per cent. On the supply side, China’s steel output continued to contract, falling 3.2 per cent year-on-year in the first two weeks of May. Commenting on the sector, Goldman Sachs said, “On the industry level, while the anti-involution effort and long-term capacity cut plan for the Chinese steel sector remain intact, we see delayed execution in 2026E in terms of both capacity and production discipline.” Region-wise trends showed mixed performance across major producers. Europe’s crude steel output rose 16 per cent month-on-month in March, though it remained lower year-on-year and on a year-to-date basis. In the US, average weekly steel production increased 3 per cent in April, while utilisation rates averaged 79.6 per cent. Goldman Sachs added that infrastructure activity in China remained resilient despite weakness in the property sector, while manufacturing improved and construction softened. It projected broadly stable steel prices across major global markets through 2026, with US prices expected to remain stronger than those in Europe, China and Brazil.
Business
India jewellery exports fall 9.07 per cent in April to Rs 20.82 crore amid geopolitical tensions
NEW DELHI: India’s exports of jewellery fell in April 9.07 per cent amid geopolitical tensions in Middle East and uncertainty in key markets, according to data from the Gem & Jewellery Exaport Promotion Council (GJEPC). The overall exports stood at $2,226.45 million (Rs 20,825.01 crore), down from $2,448.53 million (Rs 20,952.26 crore) in the same month last year.GJEPC Chairman Kirit Bhansali attributed the decline to external disruptions, saying, “Decline in exports is mainly due to the ongoing conflict in West Asia, which has caused worldwide disruptions affecting exports. Besides geopolitical tensions, exports to the US, a major export market for the gems and jewellery industry, were also affected because there is still no clarity on the tariffs,” he told PTI.Segment-wise, cut and polished diamond exports fell 19.65 per cent to $890.91 million from $1,108.74 million a year earlier. Polished lab-grown diamond exports also declined 15.53 per cent to $93.28 million compared to $110.43 million last year.Gold jewellery exports dropped 21.77 per cent to $841.54 million, compared to $1,075.67 million in the same period last year. Within this segment, plain gold jewellery exports saw a sharper fall of 47.06 per cent to $341.08 million from $644.33 million, while studded gold jewellery rose 16.02 per cent to $500.46 million from $431.35 million.In contrast, silver jewellery exports surged sharply, rising 444 per cent to $268.38 million compared to USD 49.33 million in the corresponding month last year.
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