Business
Disabled Post Office Horizon victim offered 15% of compensation claim

Emma SimpsonBusiness correspondent

A victim of the Post Office Horizon IT scandal who was temporarily paralysed after the stress of her ordeal has been offered 15% of her compensation claim.
Janet Skinner was wrongly convicted of false accounting in 2007 and sentenced to nine months in prison after the faulty software said £59,000 had gone missing from her branch account in Hull.
She has now received an offer of full financial redress – but it is a fraction of what she had claimed. “I cried and I cried… it’s trauma on top of trauma,” she told the BBC.
The government said it made every effort to make full and fair offers to all claimants.
But according to Ms Skinner’s lawyer, all the high-value complex claims are being fought “tooth and nail”.
“They’ve taken a particularly cruel approach to Janet’s case,” claims Simon Goldberg, from Simons Muirhead Burton.
The mother-of-two lost her home, her livelihood and served two months in prison.
A year after her release, she was back in the dock facing another jail sentence as the Post Office pursued her for failing to pay “proceeds of crime”.
Less than a fortnight after the matter was resolved, she suffered a neurological collapse, was paralysed from the neck down and used a wheelchair for a year.
“My immune system had broken down, basically my body attacked itself,” said Ms Skinner.
‘I’m in pain all the time’
It took her two years to learn how to walk again but she has been unable to work because of ongoing problems with her health and mobility issues.
“I’m in pain all the time. It’s changed my life completely,” she said.
She said she misses being able to spray her deodorant or hairspray because of the damage to her hands. Her son helps with visits to the bathroom and she often has to get down the stairs on her bottom.
Her conviction was quashed in 2021 but it has taken more than four and a half years to prepare her claim, including being asked to submit five medical reports.
A hearing took place earlier this year where, according to her legal team, the Post Office finally accepted these expert reports, which concluded her ill health had been triggered by the extreme stress that she had suffered.
The size of Ms Skinner’s claim has not been revealed, though it is very significant.
“The sticking points are almost every element of her claim,” said Mr Goldberg.
The biggest contested issues include her loss of earnings and future care costs.
The Department for Business and Trade recently took over responsibility for delivering redress for sub-postmasters whose convictions were overturned by the courts, including Ms Skinner’s case.
A spokesperson said it did not comment on individual cases, but that it took every effort to make full and fair offers. An independent dispute resolution process was available to all applicants who were not content with their offer, they said.
More than £1bn worth of compensation has already been paid out to more than 8,000 victims.
The bulk of these payouts has been in the form of uncontested fixed payouts, either £75,000 or £600,000 depending on the severity of the case.

Complex claims are proving far harder to settle. Victims and their legal teams allege government and Post Office-appointed lawyers are dragging things out to minimise payouts – something ministers consistently deny.
“It’s not saving the public purse a penny. It’s actually costing the public purse in the medium term,” claims Ms Skinner’s lawyer, arguing that hundreds of millions of pounds have already been racked up in legal fees by big City law firms handling the claims, as well as legal fees paid to victims’ solicitors.
Mr Goldberg has written to Darren Jones MP, who he says was a champion of the wronged sub-postmasters while in opposition. He is now effectively the prime minister’s right hand man.
“The only way to resolve this is political pressure from the very top,” said Mr Goldberg.
Ms Skinner has already rejected her offer and says, if need be, she is prepared to go to court if she does not receive sufficient redress for everything that she’s been through.
Business
Zaanse Schans: The picturesque Dutch village set to charge tourists an entry fee

John LaurensonBusiness reporter, Zaanse Schans, Netherlands

The historic Dutch village of Zaanse Schans is well known for its windmills, which a heck of a lot of tourists want to go to see.
Indeed, they are some of the most picturesque examples in the Netherlands, and easy to get to from Amsterdam.
Last year, 2.6 million people visited – a gigantic amount for a small place with a resident population of just 100.
It is far too many tourists, says the local council. And so, it has announced that from next spring it will charge every visitor from outside the area €17.50 ($20.50; £15) to enter, to try to control the numbers.
It’s very rare for a community to take such a measure, but talking to Marieke Verweij, director of the village’s museum, you can understand why they want to do this.
“In 2017 we had 1.7 million visitors… this year we’re heading for 2.8 million,” she says. “But this is a small place! We just don’t have room for all these people!”
Worse, says Marieke Verweij, visitors often “don’t know that people live here so they walk into their gardens, they walk into their houses, they pee into their gardens, they knock on doors, they take pictures, they use selfie sticks to peek into the houses. So no privacy at all.”
I leave the museum and walk past a coach car park in the general direction of the windmills. I probably shouldn’t say this, as it’s just going to make the problem worse, but these are some fabulous windmills.
One of them is wooden and painted green. Another has thatched walls.
Every so often the wind picks up and their sails go round. It’s a fine sight – and one most people would want to get a picture with.
A lot of people are doing just that, of course. The windmills are actually still quite a long way off but, at the best spots, visitors form very civilised selfie-queues.
There’s a bit of a queue also at a little bridge that leads over a canal towards the windmills. As I edge forward I hear Chinese, English, Spanish, Arabic, Italian and Russian.
The plan is to get everyone to book and pay online. The sort of thing you often have to do now to visit museums post-Covid.
The sweetener for tourists is that for the €17.50 they get admission to two things they currently have to pay for separately anyway – entry to the museum and to the inside of the windmills.
The former contains a painting of the local windmills by French impressionist Claude Monet, who visited in 1871. In the latter you can see how, in the 17th Century, the Dutch were using windmills not just to grind grain, but to do things like grind pigments to make paint or saw wood.

If only half the current numbers keep visiting after the admission charge is introduced, annual revenues will be around €24.5m.
The council plans to spend the money on maintenance of the windmills and on new infrastructure. New toilets, for example. But the shop and restaurant owners are not happy at all.
The stores, it should be said, are a bit of an attraction in themselves. The staff wear traditional costumes in the cheese shop, they do clog-making demonstrations in the shoe store.
And they are located inside old and beautiful wooden houses. The antique and gift shop for example, dates from 1623.
The planned entrance charge is threatening the livelihoods of Zaanse Schans’s retailers and restaurant-owners, says Sterre Schaap. She co-runs the gift shop, which is called Trash and Treasures.
“It’s awful. It will mean that people who don’t have a big wallet won’t be able to come here,” says Ms Schaap. “It will mean that we will lose a lot of our shoppers.
“If you’re with a family of four and you have parking, it will be around €100. So people won’t have a lot of budget over for other stuff.”

I wander up to the windmills, past a young woman who’s photographing her friend, and a couple from Germany who are taking a selfie.
Up on the balcony of one of the windmills, looking out at the impressive flatness of Holland, I get talking to Ishan from Canada. “I don’t know if I’d pay the €17.50 to come here. It’s a bit steep just to see a couple of windmills,” he says.
But Elisia, who is Albanian, grew up in Greece, and now lives in the Netherlands, says she would definitely pay that amount. “These villages, they are not so big and they lose their charm when there are so many tourists,” she says.
Steve, who’s over with his family from Massachusetts in the US, has been doing his calculations and can see the good side of the upcoming charge.
“Cheap people like me,” says Steve, “look at the windmill and say ‘nah, I’m not gonna pay extra to go in there’, but if it’s all included I wouldn’t hesitate.”
It’d be a more complete experience, he says, and not a bad deal.

The deal is also a sign of the times. Rachel Dodds, a professor of tourism at Canada’s Toronto Metropolitan University, points out a few comparable cases.
“Bhutan charges an entry fee per day to visit the country. Venice, of course, is probably the most famous one with €5 for day trippers,” she says.
Meanwhile, the US and the UK both charge travel authorisation or visa fees for foreign nationals to visit them.
Yet villages that charge entrance fees are still very rare. Current other examples are the privately owned fishing village of Clovelly in Devon, England, the medieval Civita de Bagnoregio and Corenno Plinio in Italy, and Penglipuran in Bali, Indonesia.
As I wait for my bus to leave Zaanse Schans, a bus load of people arrive, swiping their credit cards to pay for their rides.
Those who arrive in a few months time will be digging around for pre-paid entry tickets, too.
Business
Harrods ‘not engaging’ with hackers after data breach

Harrods has said it will not engage with hackers who contacted the company after an IT systems breach involving 430,000 customer records.
The luxury Knightsbridge department store warned its e-commerce customers on Friday that information, such as names and contact details, were taken after one of its third-party provider systems was compromised.
The breach is unconnected to attempts to gain unauthorised access to Harrods systems earlier this year, the company said.
In a statement on Sunday, Harrods said: “We have received communications from the threat actor and will not be engaging with them.
“We proactively informed affected e-commerce customers on Friday that the impacted personal data is limited to basic personal identifiers including name and contact details, where this information has been provided. It does not include account passwords or payment details.
“Affected customer records may also have labels related to marketing and services delivered by Harrods. These labels may include tier level or affiliation to a Harrods co-branded card although this information is unlikely to be interpreted accurately by an unauthorised third party.
“We would like to reiterate that no payment details or order history information has been accessed and the impacted personal data remains limited to basic personal identifiers as advised previously.
“It is important to note that the information was taken from a third-party provider and is unconnected to attempts to gain unauthorised access to some Harrods systems earlier this year.”
In May, Harrods reacted to the attempted breach by restricting internet access across its sites in a precautionary measure.
In July, four people, including two men aged 19, a 17 year-old boy and a 20-year-old woman who were arrested for their suspected involvement in damaging cyber attacks against Marks & Spencer, the Co-op and Harrods, were bailed pending further inquiries.
They were arrested on suspicion of blackmail, money laundering, offences linked to the Computer Misuse Act, and participating in the activities of an organised crime group, according to the National Crime Agency.
Business
Tata Motors Demerger To Take Effect On October 1

New Delhi: Tata Motors Limited has announced that its demerger into separate commercial vehicle and passenger vehicle businesses will take effect on October 1. The move comes after receiving approvals from its board, regulators, and the National Company Law Tribunal. As part of the demerger, shareholders will receive one share in the new commercial vehicle company for each fully paid Tata Motors share held on the record date, the company said in a filing to the exchanges.
The record date is pending announcement and will be revealed after the completion of statutory filings. Upon confirmation of the record date, investors will receive one share in the CV and PV companies for each Tata Motors share they own. Shares will be automatically credited to investors’ demat accounts, with voting rights remaining proportionate across both entities. Both companies will set their own dividend policies moving forward.
As part of the demerger, Tata Motors will split into two separate listed entities. The commercial vehicle business arm housed in TML Commercial Vehicles Ltd. (TMLCV) is expected to be renamed to Tata Motors Limited once the demerger is complete.
Tata Motors will rename its existing listed company to Tata Motors Passenger Vehicles Ltd., retaining its passenger vehicle and electric vehicle businesses, as well as investments like Jaguar Land Rover.
Girish Wagh, who currently heads Tata Motors’ CV operations, will lead the new commercial vehicle company, while Shailesh Chandra, the current head of the passenger vehicle and electric vehicle divisions, will spearhead the PV-focused company.
Tata Motors announced that the demerger aims to unlock value and enhance corporate efficiency, highlighting the distinct market dynamics, opportunities, and capital requirements of its CV and PV businesses.
Tata Motors first announced plans for a demerger in 2024. The appointed date for accounting and valuation purposes is July 1, 2025, while October 1 marks the legal effective date.
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