Tech
Older Americans are using AI. Study shows how and what they think of it
Artificial intelligence is a lively topic of conversation in schools and workplaces, which could lead you to believe that only younger people use it. However, older Americans are also using AI. This raises the questions of what they’re doing with the technology and what they think of it.
I’m a researcher who studies older age, disability and technology use. I partnered with the University of Michigan’s National Poll on Healthy Aging to survey nearly 3,000 Americans over the age of 50. We asked them whether and how they use AI and what concerns they have about using it.
Of the older people we surveyed, 55% responded that they had used some type of AI technology that they can speak to, like Amazon’s Alexa voice assistant, or type to, like OpenAI’s ChatGPT chatbot. Voice assistants were overwhelmingly more popular than text chatbots: Half of them reported using a voice assistant within the past year, compared to 1 in 4 who used a chatbot.
Popular, among some
Independent living continues to be a major goal of older Americans as they either do not want to or are unable to afford to live in long-term care communities, and AI may be a tool to support this goal. Our findings show that older adults who use AI in their homes find it helpful for living independently and safely.
They mostly used these technologies for entertainment or searching for information, but some of their responses show more creative uses, such as generating text, creating images or planning vacations.
Nearly 1 in 3 older adults reported using AI-powered home security devices, including doorbells, outdoor cameras and alarm systems. Nearly all of those people—96%—felt safer using them.
While there has been some concern about privacy when using cameras indoors to monitor older people, cameras aimed outdoors seem to provide a sense of security for those who may be aging in their homes alone or without family nearby. Of the 35% of older adults who reported using AI-powered home security systems, 96% said they were beneficial.
However, when we dove into which older adults are using AI, we saw that demographics matter. Specifically, those in better health, with more education and higher incomes were more likely to have used AI-powered voice assistants and home security devices in the past year. This pattern seems to follow adoption trends of other technologies such as smartphones.
Trusting AI is tricky
As more information about AI’s accuracy emerges, so do questions about whether people can trust it. Our survey results show that older Americans are split on whether to trust content that was generated by AI: 54% said they trust AI, and 46% said they do not. People who trusted AI more were more likely to have used some type of AI technology within the past year.
Further, AI-generated content can sometimes look correct but be inaccurate. Being able to identify incorrect information from AI is important for assessing whether and how to use AI-generated search results or chatbots. However, only half of the older people surveyed were confident that they could identify whether content from AI was incorrect.
More educated users were more likely to say they felt confident they could spot inaccuracies. Conversely, older adults who reported lower levels of physical and mental health were less likely to trust AI-generated content.
What to do?
Together, these findings repeat a common cycle of technology adoption that is pervasive even among younger demographics, where more educated and healthy people are among the first to adopt and be aware of newer technologies. This raises questions about how to best reach all older people about the benefits and risks of AI.
How can older people who are not AI users get support for learning more so that they can make informed decisions about whether to use it? How can institutions develop better training and awareness tools so that older people who trust AI avoid trusting it too much or inappropriately using AI to make important decisions without understanding the risks?
Our survey results highlight potential starting points for developing AI literacy tools for older adults. Nine in 10 older people wanted to know when information had been generated by AI. We are starting to see AI labels on search engine results, such as Google search’s AI snippets.
Michigan and other states have adopted policies for disclosing AI content in political ads, but these notices could be made more visible in other contexts, such as nonpolitical advertising and on social media. Further, nearly 80% of older people wanted to learn more about AI risks—where it might go wrong and what to do about it.
Policymakers can focus on enforcing AI notices that signal content was generated by AI, particularly at a critical time when the U.S. is considering revising its AI policies to do just the opposite—removing language about risk, discrimination and misinformation—based on a new executive order.
Overall, our findings show that AI can support healthy aging. However, overtrust and mistrust of AI could be addressed with better training tools and policies to make risks more visible.
This article is republished from The Conversation under a Creative Commons license. Read the original article.
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Tech
PSNI resorted to pen and paper after issues with ControlWorks command and control software | Computer Weekly
Unexpected problems in the Police Service of Northern Ireland’s (PSNI’s) ControlWorks software led to police having to resort to manual forms to record calls from the public soon after the software’s introduction in 2019, Computer Weekly has learned.
The force has not reported the incidents to the Northern Ireland Policing Board, which oversees the PSNI, and has not mentioned any incidents with ControlWorks in its annual reports.
While there is no legal duty to report failures with ControlWorks to the Northern Ireland Policing Board, the Policing Board has told Computer Weekly it would expect any serious incidents with ControlWorks to be reported to it.
The PSNI uses ControlWorks as part of its command and control system, for managing, logging and categorising calls received by the emergency services from the public and for dispatching police officers to incidents.
Computer Weekly has learned that the PNSI’s ControlWorks system had technical issues after it first went live in May 2019.
These included slow-downs of the system that required computer systems to be restarted or software to be patched.
On some occasions, police were forced to return to using paper forms to record incidents reported by the public after ControlWorks became unavailable. Information on the forms had to be typed back into the system when the service resumed.
ControlWorks aimed to improve response times
The PSNI announced it was using Capita Communications and Control Solutions’ ControlWorks software in 2018, replacing its 20-year-old Capita Atlas Command and Control System, which had reached the end of its life.
From February 2018, ControlWorks was installed across the PSNI’s three regional contact management centres, before going live in May 2019, but is understood to have had a series of issues during its first few months of operation.
Critical incidents, which affect force-wide availability of ControlWorks, are categorised as P1 or P2. Less serious incidents that do not require urgent remediation are categorised as P3 and P4, Computer Weekly has previously reported.
Computer Weekly understands that the PSNI runs a 24-hour help desk to deal with IT issues, and that it has the ability to escalate incidents with ControlWorks to its IT supplier.
Missing persons search
Computer Weekly understands that a “major issue” with ControlWorks may have delayed information being passed to police officers searching for missing teenager Noah Donohoe, who disappeared from his home in Belfast on 21 June 2020.
Donohoe’s disappearance sparked a massive search operation, as police reviewed hours of CCTV, and hundreds of volunteers joined the search for the vulnerable 14-year-old.
Computer Weekly has learned that on the evening of 23 June 2020, police recorded a “major issue” with ControlWorks that could have led to delays in information being passed to investigators.
Computer Weekly further understands that on the evening of 24 June, a member of the public called police to say they had seen an individual attempting to sell Donohoe’s missing laptop.
This potentially critical information was delayed in being brought to the attention of police officers investigating Donohoe’s disappearance because of a problem with ControlWorks, Computer Weekly has been told.
It is unclear exactly how long the information was delayed by and what its impact on the search for the missing teenager was. But it is understood that detectives on the case reported and noted the delay during the investigation.
The issue with ControlWorks was understood to have been reported during the live investigation at a critical time when Donohoe was missing – two days after he had gone missing, and four days before he was found dead in a Belfast storm drain.
Manchester had serious IT issues
Greater Manchester Police experienced problems when it went live with its Integrated Operational Policing System (iOPS), which included ControlWorks, in July 2019. iOps attempted to integrate Capita’s ControlWorks software with Capita’s PoliceWorks record management software used by police officers for managing day-to-day investigations and intelligence records.
An independent review found serious issues with the project. At one point, police were forced to revert to pen and paper for 72 hours while records were migrated to the new system.
“This consumed considerable time and capacity, causing a duplication of work,” the report found. “In addition, some legacy demand, which included ongoing investigations, did not successfully transfer from the old systems, so could no longer be worked on.”
Greater Manchester Police subsequently announced plans to replace PoliceWorks after concluding it could not be adapted or fixed, but it has continued to use ControlWorks.
The PSNI uses a different record management system to Manchester’s troubled PoliceWorks system. The PSNI signed a £9m contract with the Canadian company NicheRMS to deploy its Records Management System, which records information about people, locations, vehicles, incidents and evidence, in 2006.
NicheRMS keeps duplicate records of reports from the public that are recorded on ControlWorks when they are escalated as an “incident”. This means that should data be lost because of problems with ControlWorks, the PSNI would still have access to duplicate records reported by the public on NicheRMS if they have been escalated as an “incident”.
Policing Board seeks clarification from PSNI
The Northern Ireland Policing Board has confirmed that if a major system disruption or significant information or data loss occurred, the board would expect to be informed.
A spokesperson told Computer Weekly that the board’s Resources Committee, which has oversight responsibility for matters including the PSNI’s technology systems, has asked the PSNI for clarification about the issues raised by Computer Weekly.
A coroner’s inquest into the circumstances of Noah Donohoe’s death is due to begin on 19 January.
The PSNI said it would “not comment on investigative matters while legal proceedings are ongoing”.
“With regards to questions relating to ControlWorks, police can confirm that, to date, there has been no instance of major disruption which has led to data loss,” a spokesperson said.
Capita declined to comment.
ISC2, the non-profit cyber professional membership association, has joined the UK government’s recently launched Software Security Ambassador Scheme as an expert adviser.
Set up at the beginning of the year by the National Cyber Security Centre (NCSC) and the Department for Science, Innovation and Technology (DSIT), the scheme forms part of a wider £210m commitment by Westminster to remodel approaches to public sector cyber resilience from the ground up, acknowledging that previous approaches to the issue have basically gone nowhere and that previously set targets for resilience are unachievable.
It is designed to incentivise organisations to pay more attention to the security of software products, and supports the wider adoption of the Software Security Code of Practice, a set of voluntary principles defining what secure software looks like.
ISC2 joins a number of tech suppliers, including Cisco, Palo Alto Networks and Sage; consultancies and service providers including Accenture and NCC Group; and financial services firms including Lloyds Banking Group and Santander. Fellow cyber association ISACA is also involved.
“Promoting secure software practices that strengthen the resilience of systems underpinning the economy, public services and national infrastructure is central to ISC2’s mission,” said ISC2’s executive vice-president for advocacy and strategic engagement, Tara Wisniewski.
“The code moves software security beyond narrow compliance and elevates it to a board-level resilience priority. As supply chain attacks continue to grow in scale and impact, a shared baseline is essential and through our global community and expertise, ISC2 is committed to helping professionals build the skills needed to put secure-by-design principles into practice,” she said.
Software vulns a huge barrier to resilience
A study of wider supply chain risks conducted last year by ISC2 found that a little over half of organisations worldwide reported that vulnerabilities in their software suppliers’ products represented the most disruptive cyber security threat to their overall supply chain.
And the World Economic Forum’s (WEF’s) Global Cybersecurity Outlook report, published on 12 January, revealed that third-party and supply chain vulnerabilities were seen as a huge barrier to building cyber resilience by C-suite executives.
A total of 65% of respondents to the WEF’s annual poll flagged such flaws as the greatest challenge their organisation faced on its pathway to resilience, compared to 54% at the beginning of 2025. This outpaced factors such as the evolving threat landscape and emerging AI technology, use of legacy IT systems, regulatory compliance and governance, and cyber skills shortages.
Pressed on the top supply chain cyber risks, respondents were most concerned about their ability to assure the integrity of software and other IT services, ahead of a lack of visibility into their supplier’s supply chains and overdependence on critical third-party suppliers.
The UK’s Code of Practice seeks to answer this challenge by establishing expectations and best practices for tech providers and any other organisations that either develop, sell or buy software products. It covers aspects such as secure design and development, the security of build environments, deployment and ongoing upkeep, and transparent communication with customers and users.
As part of its role as an ambassador, ISC2 will assist in developing and improving the Code of Practice, while championing it by embedding its guiding principles into its own cyber education and professional development services – the organisation boasts 10,000 UK members and associates.
It will also help to drive adoption of the Code of Practice through various awareness campaigns, incorporating it into its certifications, training and guidance, engaging with industry stakeholders and members to encourage implementation, and incorporating its provisions into its work with its own commercial suppliers.
The wheel on the left side has options to adjust actuation distance, rapid-trigger sensitivity, and RGB brightness. You can also adjust volume and media playback, and turn it into a scroll wheel. The LED matrix below it is designed to display adjustments to actuation distance but feels a bit awkward: Each 0.1 mm of adjustment fills its own bar, and it only uses the bottom nine bars, so the screen will roll over four times when adjusting (the top three bars, with dots next to them, illuminate to show how many times the screen has rolled over during the adjustment). The saving grace of this is that, when adjusting the actuation distance, you can press down any switch to see a visualization of how far you’re pressing it, then tweak the actuation distance to match.
Alongside all of this, the Falcata (and, by extension, the Falchion) now has an aftermarket switch option: TTC Gold magnetic switches. While this is still only two switches, it’s an improvement over the singular switch option of most Hall effect keyboards.
Split Apart
Photograph: Henri Robbins
The internal assembly of this keyboard is straightforward yet interesting. Instead of a standard tray mount, where the PCB and plate bolt directly into the bottom half of the shell, the Falcata is more comparable to a bottom-mount. The PCB screws into the plate from underneath, and the plate is screwed onto the bottom half of the case along the edges. While the difference between the two mounting methods is minimal, it does improve typing experience by eliminating the “dead zones” caused by a post in the middle of the keyboard, along with slightly isolating typing from the case (which creates fewer vibrations when typing).
The top and bottom halves can easily be split apart by removing the screws on the plate (no breakable plastic clips here!), but on the left half, four cables connect the top and bottom halves of the keyboard, all of which need to be disconnected before fully separating the two sections. Once this is done, the internal silicone sound-dampening can easily be removed. The foam dampening, however, was adhered strongly enough that removing it left chunks of foam stuck to the PCB, making it impossible to readhere without using new adhesive. This wasn’t a huge issue, since the foam could simply be placed into the keyboard, but it is still frustrating to see when most manufacturers have figured this out.
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